Customer Reviews for Monarch RV Storage

One of the nicest guys I ever met.

Can't think of anything to improve this location. Floyd is an excellent person to deal with. Need more like him. Thanks

A+Service great job

Did not know about boxes; sold me wardrobe boxes WITHOUT clothes rods! Then was RUDE when I called, told me I should have told him they needed rods! Yeah right.🙁

Nothing, Floyd is excellent!!

The guy in Uhaul location 932 Hwy 71 E Bastrop, TX 78602 He's the best Uhaul guy in Texas and recommend people to him.

Manager was very helpful. Articulate and a great attitude. I would go out of my way to do business with him.

Excellent service!! Can't improve on that!! Thank you so much!!

Excellent customer service, Truck great too!

Floyd at Monarch went out of his way to accommodate us, even by meeting with us on a Sunday when the location was normally closed. His attitude is great, and he was a pleasure to work with. There are several locations in the area, but I would always choose to go back to this one. In fact, we just rented a truck and box trailer two weeks ago from this location, so when we had another need for a truck to make one more trip, we came right back here.

I chose to have a mobile checkout because I don't like people. So when I got there during regular business hours and it was not prepared for mobile checkout I was not happy. In addition, there was nobody at the location. So I called the hotline number and sat on hold so long I left and went home. Eventually someone answered and gave me a number to call that would give me the lockbox number when I got back to the pickup location. When I got there someone was there and told me that there was no key in the box and that I would have to work with him. He then asked me all the questions I already answered during the online process. Eventually I did get on the road.

Great experience, very professional.

Everything exceeded our expectations, and we'd highly recommend this location!

Floyd was very helpful and accommodating. A very good representative for Uhaul

Floyd stayed late to accommodate me. And.. he did it with a smile and was very polite. With an attitude like Floyd has, no improvement is needed.

Very friendly and helpful. Basically hooked up the trailer for us. Very communicative before and after transaction. Couldn't ask for much more.

Best experience I have ever had. This location is further from my house but will be my first check if I need to rent again.

I will only do business with this dealer. The very best service every time!

Floyd with Monarch reached out to us well before the u-haul was due to be dropped off. He was incredibly helpful and was able to answer all of our questions and address numerous concerns we had with the pick up process at another location. He really went above and beyond with his customer service, foresight and expertise. I would highly recommend using this location and speaking to Floyd. We will be back for sure!

The manager called me immediately after I reserved my truck and I'm glad he did. He helped me fix my rental needs and correct the invoice. The manager gave us the best customer service I received in a long long long long time! Great job! Monarch Rocks!!

Floyd was VERY courteous and helpful! The truck was exactly as he said it was,clean and ready. I have used U-Haul equipment on many occasions and sometimes the experience at the counter is as painful as a move. He did a great job of being professional and helpful. Thank you!! I would most definitely recommend this location!

Mr. Greer at Monarch RV/Storage and Uhaul in Bastrop, Texas was a pleasure to work with and made the transaction relaxed, easy and enjoyable. I'd do business with Mr. Greer again and would recommend other highly to seek him and Monarch out.

He is a great U-Haul representative and just an outstanding person. I'll never rent from anyone else here in Bastrop. My highest rating!

They were not there during posted open hours making the return way more difficult than it should have been.

All good tks

When arriving to the location, it said it was open with a sign. But the door was locked and no one was there during business hours. There was an a option for uhaul share. But my wife didnt know how to back up a trailer, and we didnt wanna leave it in the middle of the parking area. We called the phone number and the man on the phone said 5 minutes. It actually took around 10. But he was nice. Just another inconvience.

The truck I rented was equipped with all the tools needed for my furniture move. The company representative was knowledgeable and pointed out everything we might need. We had the smoothest move I have ever experienced. No problems...the truck performed well. I will definitely use this provider again and recommend to friends.

If I ever need to use your equipment again I'd rent from this location. That man is a great representative for your company.

The gentleman we worked with went above and beyond my expectation in so many ways. He is a valuable asset to the U Haul family and should be emulated throughout your company. 10/10.

best customer service I[ve seen in a long time, will always come here when I need a trailer

Top notch! Thank you!

Every thing was Great

The location is closed on Sundays and that was my return date, you must use the UHAUL APP to drop off after hours and it must verify your location via GPS or you can not return. Because the drop off is in an area with bad service it does not work and when you try to call the 24 hour UHAUL number there was a 20 minuet wait on hold.......

Nothing. The gentleman at this location was a God send. He stayed late to help me move my car then went out to my location due to problems with my vehicle, which he quickly fixed. He is a great asset to Uhaul!

Friendly service. I had to change my truck rental date 3 times and the were so understanding. I would use this pick up place again. Leslie C.

already have recommended this location. Easiest uhaul and quickest transaction i have ever done. GREAT LOCATION!!!! :) Thanks for making this move so easy.

A

Floyd was so wonderful!!!! He was my hero of the day! I was having issues with a different location in bastrop, I called him crying because of the other uhaul had me drive over an hour and didnt even have a car dolly like they said over the phone. Floyd was there at his location and had a car dolly when I called him && very good with costumer service. He even offered me and my sister something to drink, it was such a hot day. I give floyd the highest score ever! The best!! -calli Farris

Floyd was terrific! Even helped my wife back the trailer in and disconnect.

Greatest thanks ??.very nice people to deal with.

Horrible service

The best experience I have ever had with U-haul - truck was clean and very good condition and the rep was more than helpful! He delivered excellent service and great communication. A perfect experience and highly recommended.

Great service with outbound hookup.. I had equipment back at 3:45 pm. no one was on site to assist with return. I had problems getting the ball out of the coupler pocket.

The rental process was exceptional. The follow-up online sucked! It asked for my order number to confirm my return of the equipment. After three time of returning to the same page, I gave up.

There was no one at the facility when we arrived (during business hours). Nobody answered either phone number, either. Took an hour to get a call back.