This location was very clean and presentable The gentleman Floyd at the front counter was awesome Very respectful knowledgeable Made our experience so smooth and we recommend Floyd to be commended for greatness in customer service
REX A
Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Randy hReduce milage chg for reg. customers.
Ronald BService was great
FRANK RNothing! Floyd is awesome!!
GARY BNothing ... everything went smooth and easy.
JAMES SNothing ... everything went smooth and easy.
JAMES SNothing! Floyd is awesome!!
GARY BService was great
FRANK RReduce milage chg for reg. customers.
RONALD BFloyd is amazing!
MICHAEL TThis location was very clean and presentable The gentleman Floyd at the front counter was awesome Very respectful knowledgeable Made our experience so smooth and we recommend Floyd to be commended for greatness in customer service
REX AFloyd is amazing to work with. We were doing a big move and had to get a different piece of equipment than originally planned and he worked with us! We appreciate Floyd!
MICHAEL TGreat customer service!
Mark Jnull
TAYLOR HExcellent customer service.
Ronald BNothing I can think of.
melodye anull
FERNANDO EFloyd made the entire experience clear, easy, efficient. All around great service provided
RACHEL Lnull
KENNETH MThe rental was easy
RONALD SFloyd is so great to work with. He is very helpful and good at communicating. I will continue to use this location regularly.
Krissie FFloyd was a super nice person
LARRY RKeep up the good work. Excellent on all levels.
KATHRYN NFloyd is way too cool. Extremely easy to work with. ðŸ‘
JOHN Bnull
Terry Snull
MICHAEL CFloyd is amazing. He solved all of my problems and was so kind. I would recommend anyone to this business.
KEITH Dnull
Jimmy Snull
GARY BGreat service very responsive my new go to place
ALFREDO LGreat service very responsive my new go to place
ALFREDO LFlood, the owner, was soooo helpful! We had a bad fuse, making the lights not work. He searched till he found the problem, fixed it, and didn't even charge for the fuse Thanks Floyd.
LINDA DGood quality for the money and much cheaper than competitors. Friendly and great people to work with.
DEBRA LFloyd is amazing. He solved all of my problems and was so kind. I would recommend anyone to this business.
KEITH DI specifically picked this location so that I would not have to do a virtual drop-off. Even though I was there at the hours posted on the door, they were closed. I had an issue with the truck that I needed to talk to someone about and could not.
MICHAEL MExcellent service
Richard WFloyd was awesome, pick up was smooth and effortless! Was explained all the in and outs. Thank you!
Scott CVoice Floyd a raise
RONALD BFloyd is way too cool. Extremely easy to work with. 👍
JOHN BKeep up the good work. Excellent on all levels.
KATHRYN NFloyd was a super nice person
LARRY RFloyd is so great to work with. He is very helpful and good at communicating. I will continue to use this location regularly.
Krissie FThe rental was easy
RONALD SFloyd made the entire experience clear, easy, efficient. All around great service provided
RACHEL LCustomer service was excellent.
Talitha LA+ fantastic customer service absolutely recommend.
CURTIS OExcellent customer service.
Ronald BNothing I can think of.
MELODYE AIt did not need any improvement. It was a friendly, welcoming and professional experience. Thank you
TANJU OI was extremely pleased with the speed of my interaction at Monarch. I was in and out with my auto transport trailer in about 10 minutes. This is the place to go when you need trailering and hauling items.
ROBERT GFloyd was so great and very helpful. It was my first time to tow a trailer and he took the time to help explain everything and made it a seamless process. I will definitely be going back!
Krissie FVery convenient, courteous, and professional.
Guy BThe gent at the counter helping us was a gem. Great experience.
Lisa MDrop off was easy at this location. Staff emailed within minutes with our statement. Very pleased with our experience with Uhaul.
JEFFREY SSomeone called from Monarch Storage to let me know how to contact them if I wanted to extend my rental and for other concerns. This was very helpful. I used the app to return my vehicle and trailer after hours. It was very easy. I was pleased with this because business Apps are often worthless. This one was good.
LYNN CExcellent service.
RONALD BFind people like Floyd. This man knows how to take care of his renters
MAURO RFloyd went over and above to accommodate my needs. Special thanks to him.
GREGORY HNothing. Excellent customer service.
JOHN HMonarch Storage is amazing. The equipment is absolutely spotless and squeaky clean every time. Floyd provides the best friendliest service. He treats everyone as if they're family. The entire property is neat, clean and well organized. I rent Uhauls regularly and I won't go anywhere else.
Val KGreat service! Keep it going!
DAVID SFloyd was very professional & friendly. He handled my rental efficiently. I would definitely rent again here. He also hooked up the trailer to my truck which was greatly appreciated.
JANET Othe guy that runs the place is great to work with. second time for me, i would always rent at, or return a truck to this site
BRUCE WThe experience was fantastic Floyed took great care of me and made sure everything was taken care of. He was personable and so helpful and answered all me questions.
ANNA HThe owner or operator of the site I visited went above and beyond to help me and it was greatly appreciated! I would recommend this location to anyone looking for a rental!
FORREST JFloyd is the best example of caring customer service I have ever experienced!
JACK LFloyd was wonderful! His customer service was above and beyond. I had several locations to choose from, but he had the 5 star rating. He even provided me with his cell number is case I had any problems with my move. All went smoothly with our rental and our move to Montana went off without a hitch. If I ever need a U-Haul in the future I will definitely. Go back to him.:
SUSAN BNa
AHMED AMilitary discount..
RONALD BFloyd was very helpful and professional.
LOUIS EThe store manager was very friendly and helpful. Made sure I had everything I needed and answered all my questions. Top notch professional service !!!!
DARRYL AN/a
VICENTE S