Customer did not leave a comment.Aldrin C.
Customer Reviews for Montgomery County Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.ROBERT D.
Great experience! Staff was very helpful and knowledgeable.PERSEPHONE W.
will rent here again !RICHARD T.
Customer did not leave a comment.VICTORIA W.
Nothing it's perfect as it is, great customer service and experience.CURTIS PATRICK E.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.JACOB R.
I was charged for a Dolly that I didn't use. We did not request to have a dolly but there was one on the truck. The seal was broken in transit and when we called the store to let them know we were charged for something we did not use they were rude and didnt even hear what we had to sayJustin G.
Yall forgot my furniture dolly and pads! I made do but man that oversite really didn't do my back any favors. I'm supposed to get a refund. I'll have to give this location a call back during business hours. They did acknowledge the oversite and assured me they would correct the charges once the truck was dropped off and the invoice was paid. Pending that final detail I'll see overall how they did. But experience and customer service was good and friendly. Good job guys! I'll use y'all in the future.Olivia C.
Customer did not leave a comment.Erik A.
No everything was fine , friendly serviceANDREW TODD C.
Everything was perfect ðŸ‘ðŸ‘ðŸ‘CARLOS B.
Customer did not leave a comment.William S.
The staff was great. Very helpful and personable!CHARLES B.
Customer did not leave a comment.Lawrence G.
Customer did not leave a comment.ROBERT P.
Helpful, courteous, and friendly staff. This location doesn't have as much selection or accessories as a larger U-Haul site, but I will happily choose this location for future rentals. Happy and helpful staff.RONALD K.
Customer did not leave a comment.RODNEY L.
There were flees in the cabin and dirtMARQUIST R.
Great experience, Excellent staff, very helpful!PHILIP V.
Customer did not leave a comment.KENNETH S.
This was a great drop off location. Person was very helpful and checked me in promptly.Randall M.
Customer did not leave a comment.JACOB P.
Customer did not leave a comment.ROGER I.
The lady working there spoke fast and with her back to me multiple times after I told her time and time again that I couldn't hear her. She then led me out to the trailer (in a muddy mess) and wanted me to back up directly to the tongue of the trailer with my hitch ball. I was using my rear view camera, but she kept yelling â€œleftâ€ â€œrightâ€ etc. while not standing in my Line of vision so I was unclear if she wanted me to turn the wheel that direction or the vehicle. I told her this was asinine and I've never in the multitude of times I've rented a U-Haul had to get my hitch exactly under the lock. That she should be able to move it the two or three inches. Her responses if you can do it better than you should do it. I told her I was handicapped and I wasn't able to do it. And she responded with well so am I. Which I said then maybe you shouldn't be doing this job if you're handicapped and you can't lift a trailer onto a hitch. She was rude, she had lousy customer service, and she was completely inconsiderate to make the comments that she did. This wasn't even the U-Haul that I selected when I made my reservations a month in advance. But I can guarantee you I will never go back to that shit hole againJANET S.
Customer did not leave a comment.SERGIO R.
Customer did not leave a comment.NICHOLAS R.
Customer did not leave a comment.Richard R.
Cathy and Scott are the best WoodlandsLINDA R.
Customer did not leave a comment.Aaron C.
If they live closer to this area.KEITH B.
Customer did not leave a comment.Larry P.
Super friendly and helpful serviceKenneth W.
Customer did not leave a comment.ORLANDO G.
Customer did not leave a comment.William B.
Customer did not leave a comment.DOYLE F.
The guy that helped us was nice and provided the services beyond our expectations. Thank you!ELENA V.
Excellency customer service!Maria A.
Overall it was good. It's not the fault of the pickup location but I did have to drive 15 miles further than the original location that I had selected.KYLE K.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.MICHAEL S.
everything was fineJames W.
Customer did not leave a comment.WILLIAM W.
I received great customer service - thank you!Tim S.
Customer did not leave a comment.Melanie S.
I don't know about any one else,But I'm pleased that this location was there for me.and if I know of anyone needing to rent a A Uhaul Truck They're Highly Recommended.BARBARA J.
Your service team made my leasing very pleasant. Keep doing it the same way.JOSE P.
Customer did not leave a comment.Stephanie L.
One person working, a lady, who was clearly stressing and had a terrible attitude. She made it seem to me and another customer who was there for a pick-up, that it was our fault that we didn't know who little rules. She insinuated that I was a liar when I pointed out that the price she was charging me was different than I was quoted. Turns out I was correct but no apology. The truck I was supplied was a bucket of bolts. I called to speak with a UHaul rep and had to wait 1 hour and 15 minutes to speak with someone. The lack of caring by UHaul prompted me to cancel my reservation for storage at one of your facilities and we are now storing our furniture at a competitor. Have used UHaul numerous times over the past few years. Not again. NeverDAVID H.
Very helpful and fast service helped me with my reservation mistake so i did not oay as much as anticipatedMICHAEL I.
Excellent attitude, extremely friendly, very informative, and they had the equipment ready to go by the time I arrived to pick it up!NIEVES C.
Great customer service at the Budde location!KAREN M.
The Gentleman working there was very helpful and kind.KATHRINA P.
All contacts were well done. Dan HuffakerDANNY H.
Nothing at all. Flawless experience.MICKY M.
Great service, accommodated my needs even as my needs changed.Olusola K.
Staff there was great. Process was quick and easy.GAIL H.
Great customer service!Ed H.
Customer did not leave a comment.JASON F.
Customer did not leave a comment.Shannon K.
No recommendation. Great service.Robert S.
The location was convenient, clean, plenty of inventory, great hours. and the people were very friendly. Will use again on the future.BRANDON C.
Server was down, but the gentleman on duty was very patient and able to get each guest taken care of and was as quick as manual inputting everything would allow. Returning the vehicle was simple and he greeted us when we pulled up.Brittany C.
Showed up 5 minutes and was told I was too early. Reserved 3 dozen moving blankets, was told I didn't need that many. It wasn't rude, it just wasn't great serviceMyles M.
The lady that managed the location was helpful, knowledgeable, and quick. She effectively and efficiently answered questions and completed transactions with courtesy and skill.JOHN T.
Customer did not leave a comment.MADELYN D.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.MATTEO G.
Nothing, good jobDANIEL T.
Provide more areas to park and update the drop box picture.DORIS E.
I was impressed with the care shown during check out. Service was quick and all equipment checks done well.James D.
Customer did not leave a comment.RICKY S.
It was helpful when they answered the phone.MYRANDA C.
Staff was super nice and helpfulDARYL L.
Truck needs maintenanceAryanna A.
Customer did not leave a comment.Dylan L.
Customer did not leave a comment.PHILLIP H.
Business was a one man operation. My appointment made before hand was for 9:00 AM and I was the first appointment after arriving on time. I found myself waiting for my equipment because of the lack of staff available to assist people waiting for equipment that had not been available when the day before. Not the fault of the operator of the store but none the less it still caused a backup in being able obtain our previously ordered trailer in a manner. Office was very busy and it was the end of the month. I am not complaining. Just observing. Operator busted his but helping people and was very courteous and efficient. New his equipment and business very well.DANIELB T.
Hard to park at this location with the trucks taking up a lot of the spaces. Truck broke down and had to wait 2 1/2 hours for a tow.THOMAS H.
My van was parked behind a locked gate and I was not provided a gate code to get in. It took 30 minutes to get ahold of a U-Haul rep that was able to get a code to let me in.Kevin L.
Customer did not leave a comment.Stephanie B.
Scott was very professional and friendly. Excellent multitasker. 10/10 would visit againALLEN H.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.Judy R.
Staff are very nice .REDENTOR B.
Love this place always kind and considerateLISA S.
They charged me over 170 to use the truck one way and only gave me 40 to move to my house. Well the move itself was over 50 miles but didn't tell me I was limited to 40 miles. For one how do u give someone not enough mile to move and then to return the truck. They didn't tell me about limited miles nor nothing about charging for extra miles. Well if I was to rent the truck for intown move and return it to the same location it would only have costed me around 150 but no I was charged over 170 plus 12.99 for a appliance dolly after the fact of the payment because he didn't listen when I told him I needed one. Then they turned around and charged me another 31 dollars for extra miles. This uhaul is a joke. They really need to learn how to explain everything.KEVIN W.
Scott was awesome. Really helped me out with a last minute rental.SCOTT F.
Not a thing.MARIA ELENA B.
The customer service was excellent...they were very willing to assist me in any way.ANNE M.
Ms. Kathy was so nice and helpful. I had did the reservation at the wrong location and she changed it to the correct location to accommodate me. I would recommend this location to anyone that is moving. Made my move fast and easy.COURTNEY B.
Office personnel was awesome and friendlyNICHOLAS A.
The gentleman who took care of me was helpful, efficient and friendly.HERBERT L.
In shop representative is very friendly and helpful. Appreciate his service.YU K.
Customer did not leave a comment.Jake M.
I appreciate their help and patience in testing the hitch electrical hook-up.Terry Z.
Staff was super nice and helpful!!AURORA H.
The rental agent was descended upon by several customers at once when he opened at the published opening hour, but did a superhuman job juggling customers and equipment and contracts and gates in a jovial manner. The customers were also patient and behaving well - it was all good.THOMAS B.