The trailer wire was defective and requires replacement.Daniel C.
Customer Reviews for Mooreperformance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very cluttered. Not much room to move around. Equipment kept outside the fence. Neighborhood is unfortunately quite poor and uninviting. Customer service was top-notch! He was very helpful and accommodating.MARTIN M.
They did great, but this is not the location i agreed to pick the truck up from. you dipshits triple-booked my truck and completely fucked up my moving schedule. This is the 3rd place you sent me to. The first was 255 W. Fort Lowell. when I showed up there, after waiting 30 minutes, I found out they were in the process of giving my truck away to some UPS guys or something? They sent me up to Automall, who had a different truck available, but only for 6 hours instead of 2 days, like it said on my reservation. and THEY sent me down here. the people here actually acknowledged me, and gave me my truck, so kudos to them, but I'm basically telling everyone I know not to use U-Haul because you guys are in the habit of fucking with people on the day that they have to move and need everything to go right. If you wanna reimburse me for the 3 hours of my time that you wasted, my rate is $60/hr. Otherwise I guess I'll go with Budget or something.from now on.Seth K.
Thank you so much!Myles M.
Very pleasant, easy return of the truck.RICHARD R.
This location included none of my requested additional items besides the truckGemil A.
Great customer service.ROBERT F.
You charged me for extra stuff that wasn't applicable and this process what absolutely horrendousNancy Z.
Customer did not leave a comment.Kennett P.
They locked the gate with my parked car inside. I'm currently waiting for a friend to give me a ride home and I'll need another ride in the morning. Good truck rental times great experience.Jake S.
Customer did not leave a comment.ELDA M.
Customer did not leave a comment.william M.
Customer did not leave a comment.Juanita L.
Excellent customer serviceDAN M.
The trailer was dirty inside. I had to clean it to load it. The tail light was out on the trailer but since no one came out to help with the safety check I was unaware of it. The wheel bearing started sqeeling on the way back but we couldn't find a working number on the contract to call for advice. The trailer had to be returned to a dark side street since to site has NO Sunday hours and delays resulted it a high fee even though the Trailer was back on the sam business day to the same closed store. Additionally the only reason I went here was your website said it was the closest site with the xlcorrect equipment, that turned out incorrect as well. I will not likely rent from Uhaul again, and for the next year I will have recurring need. Other firms have the equipment its clean it works and they have better prices.Jerry H.
The service at this location was GREAT. Samantha, the young lady who helped me from start to finish, was very professional and very kind. My only concern was the area is a little run down. Thankfully their lot is secured by fencing. The gentlemen that support the office are high quality and very helpful. Overall, I had a very good experience with U-Haul and will surely use you again.Robert B.
Would be cool if y'all sold padlocksDarryl M.
I originally booked my truck reservation to check in by smart phone. Boy, was this a mistake. The 24/7 check in process was time consuming, and now somebody in India has my personal info. My boss and friends were called by a foreigner speaking bad English asking about a truck rental.... Fun times explaining, much time wasted. LUCKILY, the staff at moore performance changed this almost terrible experience into a great one. I had expressed my disgust in the 24/7 check in process and they knew exactly what to do to make it right. Within minutes we had verified documents and signed the contract, and I was on my way; return was even easier. This is how it's supposed to be! I would not hesitate to book a rental DIRECTLY with these folks again, they're great - but by all means, avoid the 24/7 smartphone rental optionJOEL V.
Customer did not leave a comment.Katy Q.
Customer did not leave a comment.Paige S.
Customer did not leave a comment.Geoffrey G.
The business closed at 5:00 PM. We got there a few minutes after. The lady who was driving away told us what to do with the key.vernice S.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Dirk G.
Customer did not leave a comment.Donald B.
The after hours pick up process was very easy and quick.Dirk G.
Employees not helpful and whole experience was bad. Would not recommend this drop/pick up location to any one. This location makes a horrible name for U-Haul.Shelby M.
Dropping off the truck went perfectly smoothly.Sheridan M.
Helpful courteous staff. Quick turn around time. on the road qiuckly.James H.
Fix defects in trucks, railing snapped and caused damages to my personal effects.Hal G.
I was very disappointed, as I reserve the truck at the Grant Road location, which is less than half mile from my company. However, when I went to pick-up the truck, they told me the pick-up location had been changed to Moore Performance, which was more than 3 miles away. Being as UHaul charges $0.99/mile, I thought this was very poor customer service, not on Moore Performance's part, but on UHaul Management's part. Consequently, we will no longer rent from UHaul. We will instead use Penske truck rental, as I think they are a much better managed company.Ronald C.
I was sent to this location from the original drop-off location, where the owner told me he had no room for the trailer. That was a bit of a hassle, because when I got to this location, they seemed closed. Eventually someone came out and helped, and then it was fine.Tamara B.
Customer did not leave a comment.ANDREA M.
customer service was really good! quick in, quick out!Phillip P.
The customer service was excellent and they made pick up and drop off super easy!Deborah J.
Customer did not leave a comment.DENNIS F.
When I arrived, I spoke to lady at the front about my appointment, she stated that since I had opted to receive msgs via text, everything was taken care of and I just needed to take the prompts from my phone. I discovered that when I got to my destination, no shipping blankets were in the cabin. I called Moore performance and the lady stated that they "would let U haul know to try and get those removed from the order." Not having the blankets caused some of my furniture to get scratched which I'm not too happy about. When I dropped off the truck, I drove less than the 60 miles I had originally estimated, but when I looked at the electronic statement, I noticed that I was charged for both shipping blankets and the entire 60 miles. Not very satisfied with this type of service and I feel I got taken advantage of.Pablo C.
Excellent customer service very fast process. I left my phone in the truck and got it back no problem. Unfortunately that is rare this days so thank you very much.Richard M.
On-line check-out was impossible to navigate by my cell phone, would not accept contract number, last name, e-mail address or phone number. Thankfully, there was someone at the business that was able to open up and turn vehicle in. Again, the utility of the U-haul app is very lacking and needs to be fixed ASAP.Alexandra G.
Customer did not leave a comment.Eva C.
Be transparent and have a secure and safe place to drop your equipment offbrandon T.
Customer did not leave a comment.Victor V.
In the pre-reservation email, clarify what will need to be done before you show up to check out your equipment using your phone. I didn't have location services turned on, so I spent a good five minutes trying to figure out how to proceed when U-Haul couldn't verify my location. Furthermore, provide an estimate as to how long it will take for photo/driver's license photo verification is going to take. I waited for eight minutes outside the truck before I could proceed. Perhaps make that option something you can complete before you're at the location?Ivy M.
Was beyond irritated that when we rented this U-Haul they would not let us return it at a different location than where we picked it up. We drove an hour and a half to pickup the U-Haul near where I was moving out expecting to be able to leave it at a place near my new residence, only to find out they wouldn't let us do any other option besides driving the hour and a half BACK to return it. Wasted money and time.Tim D.
Customer did not leave a comment.Timothy P.
Staff was friendly and nice. My only real complaint is the inside of the Truck could have been a little cleaner... and the Location is in a Bad part of town.. but the staff were great. My other complaint is not about this location but the fact that I reserved a truck online for 6 days at a different location closer to my house, and when I got there they told me I couldn't have the truck for 6 days.. they did help me get this truck , but it was definitely inconvenient and stressful since I had people waiting to me load and I had to go somewhere else to get it.Bradley M.
Customer did not leave a comment.James W.
do what you're doing nowJohn G.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.paul C.
Customer did not leave a comment.Ernest K.
Dont lie to customers 5 ladies lie to me I don't think is rigth to lie to customers (customer service)rodrigo E.
Customer did not leave a comment.Andres R.
Over charge meDoug M.
We originally rented at another location but the truck wasn't returned so they sent us to somewhere else to get a bigger truck. We didn't want a bigger truck but they didn't have the one we reserved in. The truck we got was too big and the person who rented it before smoked so it smelled. A very bad experience overall with Uhaul.Johnathan K.
Customer did not leave a comment.Floyd W.
Customer did not leave a comment.Floyd W.
Great operationDan M.
Customer did not leave a comment.Dwight J.
This place was very accommodating after I had tried to drop off the tow dolly at several other places that were full and had no room for it!Steven B.
I dropped the trailer off after hours so I utilized the online dropoff procedure. It worked great! Thanks for a successful experience!Tim D.
I was charge $45 for 2 EXTRA days when I was told that I had 6 days for travel. The lady who helped me acted as though she would not charge me and 4 days later my acct. was charged.Christy G.
Truck was filthy inside and out. Having such dirty windows is a safety hazard.Lois P.
I w. ant to commend Jennifer at your Flagstaff location. My Truck's transmission went out while hauling a 6X12 trailer into the mountains outside oh Phoenix. We were forced to crawl into flagstaff where she helped me downsize to a smaller trailer our 2nd car could tow and put the remaining items into storage. we were having a very bad day and she did everything she could to make it painless for us. Her empathy for our situation was very much appreciated and we want you to know what a great employee you have in her!Robert S.
Customer did not leave a comment.harold W.
Customer did not leave a comment.Christina D.
At the time of pick up I tested the lights and one of them was not working, the representative that provided the equipment started wiggling cables and tapped the light several times to get it going. It took forever to get the paperwork going until a desk person showed up and knew what she was doing. While returning from Nogales to Tucson after dropping off the trailer, one of the tire flaps came off, when returning the equipment the next morning, within 24 hours of returning it, I get charged with two days of service, not one. I was asked to how the flap came off, from the equipment vibrations it was probably already damaged, he then went to file a report and got the hours all wrong and made it look like it was an incident that happened that I caused, I think so it they can charge the insurance company for their below par equipment. I was not impressed at all.Nancy G.
Wanted to charge me again.JOHN D.
The pick up location was great. I have problems with u haul tho. The truck I rented and reserved they had given away and then I was given a truck that was like halfor the size so I had to make more trips and use more miles. Then when I returned the truck they were not able to return the truck and we're gonna charge me for two days when I picked up the truck 12/ 30 at like 3:50 pm and returned it 12/31 3:15pm. Only 1 day. Also I have an invoice for $144.91 and my card was charged $151.15. I will never use uhaul again this was a very poor experience the lady that rented me the truck was amazing tho.Ryan W.
Customer did not leave a comment.brian G.
Customer did not leave a comment.melissa I.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.SCOTT S.
Great guyErica C.
Everthing was perfectgordon M.