Customer Reviews for Mooses By The Creek

Polite, Efficient, and fair

Everything was great. Thank you.

Adam, facility worker, was extremely helpful and made it all happen very smoothly. Vehicle was a bit beat, but functional.

Sketchy looking location but it seemed squared away from a business perspective. Easy drop off.

The contactless checkin was bad, multiple phone contacts were asked for ( should have been 1)...early in morning so people were not awake yet, good idea in principle but not viable in current form...Uhaul needs to rethink this process if they want it to work. Otherwise rental was great.

I was disappointed that the 10 foot truck I reserved was not available, and I had to rent a 14 foot truck @ a higher price.

Shop employee was very helpful and knowledgeable. Definitely come here again.

Great reception and easy checkout

Very friendly and helpful.

No where did it say in my contract that I was returning to a different location. This wasted 1 hour of my time and ruined $150 of take out food we ordered for the 7 people that helped with the move. I want my money back

Young man at service counter was attentive and very respectful. Hooked up trailer quickly and properly, all while keeping conversation and a professional attitude.

Great service. I pre-registered online. They were ready for me and got me in and out quickly. I didn't have to do anything once I got there. Adam was on top of everything and got me hooked-up and on the road.

Came in on a non-scheduled day and was very helpful! Would not hesitate to rent again!

Trailer had a screw in the tread of one tire. Retention strap ratchets need lubrication. Trailer worked fine and I'm glad the tire did not go flat! This location has a large and varied inventory so I'll be back for future rentals.

Out of the several U-Haul places that I check in this area,this was the only one that rented trailers. Funny I would think that if you rented the trucks why not the trailers. But with that being said, the person working the desk, show up on time, hook up the trailer without issues wish us a good trip. All that I can say, great service, this person has earned a few WOW points, in my book.

The young man was very professional.

Adam, the UHaul representative at this location was so kind and helpful. Greatly appreciated his professional service. Thank you.

Was not able to properly return my truck because the site was down and no one has been at location to help me fix this problem. Spent 45 minutes on hold for the call to be disconnected and my problem is still not resolved. Will never be using this service again.

The most professional location ever for this type of rental equipment, and I have rented equipment from U-Haul and others since the early 1980s, and in many states. Thank you folks!

Very good and fair service. Wish we could have gotten a smaller truck for our purposes but it was not to be. Noticed there was a smaller box truck parked there when we returned--may have been the same one that was there when we left with the larger one. Oh well. No big thing. Thanks for all your help.

The online Pick up App is horrible but the staff were super friendly and helped it go smoothly after it didn't work.

You could tell the truck had not been cleaned, it had soda spilled all over and we had to clean the windshield, they should be sanitized in-between people with COVID. The place is very unorganized with only one young guy trying to take care of everything.

Your app is garbage, as is the mobile check in. You are saving piles of cash by making customers check in their equipment. Spend money on the mobile service. Our company spends hundreds of dollars with U-haul every month. Your mobile rental interface is encouraging us to buy a truck and quit U-haul.

City roadway is complete garbage BUT staff are very helpful and courteous. One minute transaction for both pickup and dropoff. Conveniently located by 64.

I had a great experience and appreciate the service

Driveway is full of potholes.

Nothing, really. This is a great UHaul merchant. Extremely friendly and hardworking and down to earth. The vehicle was freshly sanitized and perfect for my task. I felt so good about the experience that I ran the pickup through a car wash before returning it!

Truck doors were very difficult to close and road noise was too loud. Truck probably needs to be replaced.

Moose went out of her way to make our reservation work and to talk though various options for us. We appreciate her efforts to get us what we needed and save few dollars. Easily the best place in Charlottesville to rent a truck or trailer.

Dropped off during off hours, so did not get to talk to anyone.

Nothing

Nice staff, easy returns, would definitely use them again.

I really appreciated that the associate took the time to check my tow hitch configuration the day prior so that way I could just pick up and go on the day of my rental. He was energetic and informed - it was a great experience!

Although this was out of my way I think if you would inform the customer earlier then one day that would be best - very unhappy I had to drive 3 hours to pick up a trailer. The Charlotteville team was very Apologetic but accommodating.

Found that trash from, I'm assuming, previous renter shoved in between seats. During a pandemic I would have hoped that employees would have been more attentive while cleaning between uses.

Do not let the customers depend on the person who takes the reservations to get u the truck u actually need. I fully did and could not load my item and never used the truck and was still made to pay for it. Absolutely ridiculous...Thumbs down 100%

Very fast and very kind! Thank you!

Trailer was well maintained

Fast check in and drop off

Fix the app! It is an ordeal. I am a local business owner who has been renting trucks from uhaul weekly for the past decade and I am seriously thinking about buying a truck just so I don't have navigate your super terrible app.

Easy online check and booking the rental. Location where we rented was clean, organized and rental easy to find. Mooses by the creek is the best rental location in Charlottesville.

Checked with them all in area, and this one has the best inventory alternatives and efficient service of them all that I have found. I won't go anywhere else based on my multiple experiences.

This is my fourth time to this vendor and service is always SUPERB! I'll continue to use Moose's for all my u-haul needs. Thank you- great job!!!

Moose's is an awesome location. The service is friendly and the vehicles are always in good condition. They are leaps and bounds ahead of the other U-Haul franchises in the area.

The customer service here is spectacular! The staff is knowledgeable, efficient, and courteous. They're my favorite Haul location in the area.

Very professional and quick.

I always rent from this location because the service is excellent and the vans and trucks are always clean with low mileage.

Family owned, great service for a last minute rental! Food next door is great also! Had lots of trucks/trailers available!

Office was closed when we picked up at 1 pm on Tuesday. There were 3 customers in the parking lot all confused by the online system. I kept getting messages that the network wasn't working and had to install the U-Haul app while I had Moving Help waiting for me at the house. Uhaul needs to be more specific that you must have the exact cell phone from which the reservation was made. I made the resi, my husband and his cell phone went to pick it up and couldn't check in.

Everything was excellent! Thank you

N/A.Great customer service with responsible actions and safety during the Covid 19 pandemic. Excellent service with caring attitude and knowledgeable expertise.

Awesome as always