Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)

987 reviews

1710 Monticello Rd   Charlottesville, VA 22902

(434) 977-8121

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: 7 am - 12 pm
Special Operating Hours
  • 7/5/2022: Closed

Services at this Location:

Contact Us

(434) 977-8121

1710 Monticello Rd
Charlottesville, VA 22902

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: 7 am - 12 pm
Special Operating Hours
  • 7/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Terrence M. 
Rating:
3.0

Customer did not leave a comment.

Hunter C. 
Rating:
3.0

Customer did not leave a comment.

Alden A. 
Rating:
5.0

Way too expensive for a trailer rental.

ELIOTGRAEME S. 
Rating:
5.0

The team at teh Monticello Rd U-haul go out of their way to make sure the customer has a good experience.

John O. 
Rating:
5.0

Customer did not leave a comment.

Tiana R. 
Rating:
5.0

Had some trouble with mobile pick up but think that was on Uhaul's end. Definitely recommend picking up good range of stuff to rent and a nice little restaurant there too!

Marlena K. 
Rating:
5.0

Customer did not leave a comment.

Baris Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great and helpful customer service

Julien N. 
Rating:
2.0

Long wait due to staff & system issues.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

RobertV B. 
Rating:
3.0

too expensive to ever use again

Cabell C. 
Rating:
4.0

Customer did not leave a comment.

Dominik M. 
Rating:
5.0

Thanks for being patient with my not so "Normal " needs. I really appreciate being treated with kindness and respect even when I'm feeling crazy. Thanks again Moose:)

Elvia W. 
Rating:
4.0

Customer did not leave a comment.

Hamid N. 
Rating:
5.0

Customer did not leave a comment.

Sheree A. 
Rating:
4.0

Customer did not leave a comment.

Wanda W. 
Rating:
5.0

Customer did not leave a comment.

Hind S. 
Rating:
5.0

My wife and I really appreciated the prompt customer service that we received when we picked up our trailer. We've used Moose's before for truck and trailer rentals, and we'll be back!

Todd L. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
1.0

Dishonest about amount of gas brought in tank. Took extreme liberty rounding down below a quarter gallon. Extremely upset and dissatisfied. Stealing from a customer.

Andrew K. 
Rating:
5.0

Did not receive receipt. Can you send?

Charlie P. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

Eugene E. 
Rating:
5.0

Moose is great!

Edward A. 
Rating:
5.0

Customer did not leave a comment.

LYNNROUDABUSH N. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Laura L. 
Rating:
3.0

Customer did not leave a comment.

Chett R. 
Rating:
5.0

Customer did not leave a comment.

Jenny E. 
Rating:
3.0

Give customers a print out or legible copy of all paperwork. I was charged for insurance although I had declined it when I made my reservation. I was neither asked about insurance while at the facility nor could I read on the digital version that I had been charged.

Fatrika C. 
Rating:
4.0

Customer did not leave a comment.

Jamin M. 
Rating:
5.0

The uhaul web reservation system is broken! They scheduled a 20 foot truck 80 miles away from the location for pick up. Simply not costumer service. Then I lost hundreds of $ of personal property that would not fit in 15 foot truck. Scheduled reservation a full week in advance. Then they charged me more money for smaller truck. The worst moving experience ever!

william G. 
Rating:
4.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Excellent service and great customer service at front desk.

Vivek D. 
Rating:
5.0

Locally convenient, great, helpful staff got me what I needed and sent me on my move in a timely manner.

Joan C. 
Rating:
2.0

Not change my reservation last minute and make me lose my plans

Asif K. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
3.0

Weird location

Joshua Q. 
Rating:
5.0

I enjoyed the quality of the customer service. Very personable and pleasant.

Sarah H. 
Rating:
5.0

We appreciate how convenient this location is to our home and work.

Todd L. 
Rating:
4.0

The employees at this location were very helpful and kind. The only issue regarding the equipment is that the passenger detachable side/floor panel in the 15' uhaul was disconnected and possibly misaligned. It had to be reattached by us and might have been fixed but we couldn't tell for sure.

Michael B. 
Rating:
5.0

I had to reschedule rental. Your daman website changed the date but kept the original pick=up location which unbeknownst to me had also changed. Spent an extra $20 in Uber and wasted an hour at the wrong location for Uber to take me to the right location. .

John Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The truck worked great and all major things were completely in order. The cargo area had bits of manure in it and smelled like manure.

Perrin G. 
Rating:
5.0

Customer did not leave a comment.

GENTIL B. 
Rating:
5.0

Very friendly and knowledgeable staff. I was very happy with the service.

Daniel D. 
Rating:
3.0

I liked Moose but felt taken advantage of on our rental. Due to Covid my husband and son couldn't help so my 21 year old daughter and I had to vacate a one bedroom apartment on our own. I initially rented a 10x10 and drove just 5 miles before I realized it didn't have a ramp. So I immediately brought it back and rented the 15 foot which did have the ramp. I was FINE with the $90 charge for the 15 foot but pretty pissed off to be charged $50 for the one hour use of the 10 footer. Moose was nice enough but I would not rent there again.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Website for checking out and returning truck was NOT user friendly. I consider myself pretty computer literate and I could not get it to work either time.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Truck was worn out. High mileage. Used gas like drinking water. No acceleration.

MURRAY B. 
Rating:
5.0

People were very friendly and helpful. Great experience. Our destination was 1500 miles away. 12 miles from the end, one of the tires came apart in heavy traffic. Called the drop off place but there wasn't much they could do. We eventually made it in.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

The only pick up time available was 7:00 a.m. .We got there afterwards because that was when we could get there. I was told that I had to have the truck back by 11:00 a.m. and I said that's not right, I rented the truck for the day and I paid you in full. They said you only requested 4 hours so we have someone else coming at 11:00 a.m. to pick up the truck. And then they went on to say how many people are moving and how this is needed. This should be illegal your sites say rental for the day, not by the hour. I think I should get a prorated refund for the hours that I didn't use it. The shop was dirty and the people were rude. I will never go there again.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

No hassle, easy pick up and drop off. Will use again.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Marcelo E. 
Rating:
5.0

Nothing we have received great service from Adam over the past two years!

PHILIPN S. 
Rating:
5.0

Quick and easy! Great job

LONNIE D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Ingrid R. 
Rating:
2.0

No straps available, no blankets. That's not good.

Jan B. 
Rating:
3.0

Location is in a poorly kept area there are potholes everywhere. Was really dissatisfied thst I had to rerun the van I rented to the exact location

Brian O. 
Rating:
5.0

Nice, friendly staff and easy pick up and drop off.

William H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Moose is awesome . Super helpful, great attitude and food was good at her restaurant.

Paul S. 
Rating:
2.0

I arrived at the drop-off location ... all the rep wanted was the key to the truck; he did not check/verify that I included the appliance dolly or the furniture blankets along with the truck return. The other thing ... when I picked up the truck, it had 1/4 tank of gas as noted on the contract. I filled the tank (for $100) and only used 1/4 of the tank ... so someone got the benefit of 1/2 tank of gas on me. This is bullsh*t.

Christopher E. 
Rating:
5.0

Best customer service ever!!! Super convenient location. Thank you!

Andrew S. 
Rating:
5.0

Excellent customer service, recommended renting from this center

Greg M. 
Rating:
5.0

Owner and staff were very helpful.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
4.0

On line return process (after closing of the store) was difficult. No location came up in the on line process.

Kishor C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Moose's is a great asset to the community. Great people.

James H. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

lot needs some drainage work - standing water and rough parking area

DAVE B. 
Rating:
4.0

Great personality and customer service!

Robert S. 
Rating:
3.0

I've rented three different vehicles from here over the last 6 weeks. Two out of three times my reservation for a particular vehicle has gotten screwed up.

micheal K. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

David's level of customer service was astounding. I came to him to pick up a trailer to move my life back to Ohio. It was a very pivotal few days of my life and I am so thankful to have had such a great experience at Uhaul. On my way to pick up the trailer at 7am I spilled my coffee all over my lap and had a rough start to the day. David greeted me with kindness and offered to help me transfer my belongings from my car to the trailer. My guess is that he does this with every customer if there is no one else to serve onsite. I even stopped by the following day just so he could double check my connection once I had loaded the trailer completely. I am glad that I did because he made some adjustments to account for the change in weight distribution. I unexpectedly had to stay in Virginia one more night, that gave me the idea to see if I could drive straight home to Ohio instead of the original plan. I asked David how difficult it would be to change my destination. He called management and got it switched for me in minutes.

Nicholas P. 
Rating:
1.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Macy A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
1.0

dont double charge them for everything even though the truck was dropped off on time.

Destinee H. 
Rating:
5.0

Very friendly staff!

Roseanne Y. 
Rating:
5.0

Customer did not leave a comment.

Isaac B. 
Rating:
4.0

The associate was very professional and made the stressful experience somewhat more pleasant. There was an accident on the interstate which caused miles of backed up vehicles, I back tracked and took another route delaying return. Thank you. Jeannine

jeannine B. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

allen J. 
Rating:
4.0

Customer did not leave a comment.

Katheryn C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top