Have employee take photos of empty and clean trailer like customers do when the drop off at unattended location.
Corie S
Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up after closing which is at 3pm was a nightmare even with the Uhaul app Had to call several phone numbers which took forever to actaully reach a person.Then the person basically asked all the same questions that we answered hen originally booking the truck rental. Wasted so much time
Carol OThe office receptionist was friendly and everything went smooth.
Ahmed GGrounds are in bad shape. Truck bed was covered in oil/gas spillage.
TIMOTHY JEverything was great - service, vehicle, communication, convenience.
Scott MWell, you could roll all your several "add-on" charges into the quoted price and make the quoted price all-inclusive. Owise, it is misleading and irritating upon the return of the vehicle to be assessed additional charges. Money, money, money is all that matters, it appears!
WELDON BColin was a great help!
Gilbert NOur first time using the mobile pick up, which was nice, but we were not able to show the location that we found trash in the cab, the windows were filthy (inside). The airbag light was on. During our trip the AC barely worked even on high. With 3 people in the cab, it was hot. We have rented from this location before with no issues. However, when we dropped off the truck and they found one napkin in the back they mentioned charging us for not cleaning and when we let them know how we found the cab initially (that we had to clean in out and clean the windows to drive), they told us "They don't have time to clean out all the trucks" but initially wanted to charge us for a napkin. They also explained they were not in the wrong for having an airbag light on b/c it was inspected in another state despite renting in VA so again it wasn't their problem. I know things happen but the customer service response to our concerns was just surprising and they seemed to have no cares or appear they would address them. Again, we have used this location before and this was our first bad experience so I would try again but I would rent during office hours so that concerns are addressed initially.
Dorie MThe staff is friendly and they serve quickly
Harif SLoe the easy App pick up & delivery with photos. Simplifies it a lot.
Dustin KVery friendly and helpful staff assisted with return and unhooking the trailer. Very appreciative for the help. Thank you!
Richard TEfficient and quick
DAVID R...just keep doing things the way you're doing!...the folks behind the counter greet you when you arrive and get you on to your destination in quick time...vehicles are always clean and ready to go..2 thumbs way up!!!
DAVID MI was running late. About 20 minutes after 3 hour drive. Employees were not going to wait for me. They did give me owner's number. Although inconvenient because I was driving and only 29 minutes away. Owner did work it out with me and employees did stay. However, I realize I was running late, past their closing hour of 3 pm. I also acknowledge they stayed past theater closing time and I appreciated it greatly!
Douglas CAll went perfectly as planned. U-haul had brand new tires.
Julie DFast, easy and friendly.
James QWonderful customer service! I reserved a 20’ truck a week in advance and had zero issues with availability. The truck was clean and well maintained and was a staple in moving to another community. Thanks!
Britney HLocation looks a bit rough (gravel parking lot) but very convenient.
KATHRYNBERYL NMoose's was great as always. On this day they worked through a full house in the final minutes of closing while making everyone feel welcome and at home!
Jacque LGreat customer service by the staff.
kirti pGreat experience. GREAT support on pick-up and drop off.
Steve CApp stated open till 5 but that was incorrect. Closed at 3. I drove half hour to another location (1728 Seminole Trl, Charlottesville, VA 22901) which the app said was open till 5. While they were open they do not accept trailers here, the app said they did. So I had to drive back down here to do self drop off which I wanted to avoid. Wasted a lot of time driving from here to up town to only come back down here. Update hours of operation on app (close at 3 not 5) and update app to say no trailer drop off at other location. So the rental places were fine the app and info it provides was terrible. Not overly satisfied with U-Haul overall.
Daniel KGood service
tristan cBack up cameras would be useful for those who rent trailers.
John LStaff extremely helpful. Very easy in and out. Equipment was excellent and very well maintained. I will definitely rent from this location again. Recommend them to everyone.
Robert HEl carro que usé para mover mis es una camioneta bien grande limpia y sobre todo muy fuerte
Santos ASelf returned so no interaction at this location
James JSuper nice customer service. And in return, they disconnected the trailer from my truck. Easy pick up, too.
Andrew KA very easy experience and would rent again.
Gary HThe people at this location care about quality, commitment and service. Thank you, .
Scott DI would absolutely recommend this location to anyone, the manager was more than helpful and willing to help us. Her customer service was incredible and we truly appreciated it .
Sabina GThe trailer hitch cosy more than it is on the website for no reason. They don't seem to have insurance for it they damage your vehicle.
Jessica MCheck engine light was on and the tire pressure sensors. We were told by the desk agent that at the cost of $80 per sensor that U-Haul doesn’t pay to replace. Overall the unit was clean and the desk agent helpful and kind. Very smooth transaction and easy to work with.
Stacey SThey did not include the moving blankets and those were critical to what I was doing. The location was closed so I couldn't get it fixed and had to go to Home Depot and buy padding that night.
Jesse BGreat service! I especially appreciated that they took tge time to call me and notify me thst my pick up location had been changed. Great team there at Moose's!!!!
Raymond RWe had trouble with the app (we chose self check in/out) and the employees were super helpful. Then, when returning, we were met with an employee who handled our check in for us! Very helpful, and even when really busy they were patient and kind! Would surely use this location again!
Allana EThanks, great vehicle and easy check in , and checkout despite me forgetting to track mileage.
Jeffrey COne of the best Uhaul locations I've ever worked with! Very helpful, friendly, and professional.
Ken HThe whole lot RRALLY needs grading and new gravel.
Douglas CEasy location. Honest, helpful, patient people Well maintained equipment. I have relied on Mooses several times and they are steadfast, honest, helpful and true. Highly recommended !
Melanie GFast and easy pick up and used website to return after hours.
Laura FIt closes at 3pm like who does that, it was scary and next to a sketchy strip club looking place. No thank you. No one was there but a few creepy men watching us (2 young women) that were returning the U-Haul. Didn’t feel safe at all.
Joy JThe process was very easy and quick. The staff was very professional. I would highly recommend this location to my friends.
George REasy pick up and drop off. Close to 64
Stu MThe person at the counter could use better people skills. It didn’t make me feel like i would want to return and use this location again
LATOYAJUANITA RMooses by the Creek has always been my go-to location for U-Haul needs which I have on a semi regular basis. They have always been very professional, cordial, knowledgeable, and I will continue to do business with them👍🏼
Donna G