None of the lights, turn signals and the brake lights worked on the trailer I rented even though when the rental agent said they worked when he hooked the trailer to my truck. It was very concerning considering I was on the highway and had said to the agent that I was travelling out of state with the trailer.
DAVIDBRIAN A.- Virginia VA
- Charlottesville
- 22902
Trailer Rental & Towing in Charlottesville, VA at Mooses By The Creek
(U-Haul Neighborhood Dealer)
1710 Monticello Rd
Charlottesville,
VA
22902
Contact Us
1710 Monticello RdCharlottesville, VA 22902
Services at this Location:
Location Hours
- Mon-Sat: 7 am - 3 pm
- Sun: 7 am - 12 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Charlottesville, VA 22902
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
You double my charge because I cant get gas..bullshit!
ROBERTR S.- Rating:
- 5.0
These folks are top notch !
MICHAELCHRISTOPH K.- Rating:
- 2.0
The self guided pick up process was terrible; it ended up taking half an hour of my 4 hour reservation because I was waiting to be approved. It totally defeated the point of providing any information ahead of time. The staff at the pick up location were not helpful either. I definitely will not be using U Haul again.
Grace B.- Rating:
- 5.0
App doesn't work; no service from my provider here. But staff took up the slack. Very professional!!!
SANDRABAIN C.- Rating:
- 5.0
Both the reservation process and pickup and drop off were easy and pleasant. Addison, who helped me at pickup and drop off, was a very professional and polite young man and very thorough in explanation and very helpful and generally encouraging about the move. I always use this Charlottesville location in particular because I have always had an excellent experience with them. Thank you, Moose's! Back soon for Round Two!
LAURA A.- Rating:
- 3.0
Have duct tape available to fix minor items
STEVENACE F.- Rating:
- 5.0
My experience was great!
BINTANAGADA R.- Rating:
- 5.0
Very friendly and quick service. I would recommend
Jaymie C.- Rating:
- 5.0
Visually the outside of the equipment looked like it could use a little cleaning up, but worked great :)
ROBERT D.- Rating:
- 3.0
software is awful. I had to call customer service both to check in and check out. It was too glitchy on the website for me to have "24/7" rental service and felt captive in the parking lot waiting to check out. While I was on hold the store closed and the employee gave me a broad smile as he left without offering help. i will hopefully never have to use uhaul again. I will use penske.
ryan M.- Rating:
- 4.0
Road and parking lot could use some improvements
ARNOLDDALE C.- Rating:
- 4.0
I'm used to renting from and returning to the Mooses location. Straight forward, no frills service... but that's all you need in a Uhaul dealer. They get you in and out efficiently.
RALPH H.- Rating:
- 1.0
Hours of operation are very limited. It was very difficult to return the trailer due to having to use the Uhaul app. The location services on the iphone don't work well in that location.
george E.- Rating:
- 2.0
Big sign outside advising how to drop off truck after hours. Specifically stated go to myuhaul.com. I was unable to connect then, (or any day since). The next day the employee said that sometimes the website doesn't work but it wasn't necessary and he had already processed my return. My advice: Fix the website or get rid of the sign.
David J.- Rating:
- 4.0
We had a "minor" problem since U-haul central assigned me a wrecked truck. I was very lucky that I got somebody there to help and get another unit (although it was officially closed and I was assigned a contact-less process).
Jose G.- Rating:
- 3.0
Easy in, easy out.
KEVINMICHAEL M.- Rating:
- 5.0
Adam, the representative at Moose's by the Creek U-Haul location was very helpful and friendly. In several ways, he went out of his way to provide courteous and excellent customer service.
Michael T.- Rating:
- 2.0
Your online truck return form does not allow reporting of issues needing attention not caused by you. I got charged a cleaning fee because I said truck was not clean enough; some previous renter had smeared a nasty substance on walls. I couldn't see it until I was loading the truck so did not report it initially. This location was good otherwise and staff nice. Transmission handling and cleanliness of truck not good.
Sara W.- Rating:
- 5.0
Moose has this process down and her staff is well trained.
VICKILEE H.- Rating:
- 4.0
Everything worked out well except for the check in when I returned the trailer. When I attempted to check in online, the system said I didn't have an open order to process. I waited on the phone with Uhaul support for 20 minutes and did not get through. I took pictures and left for home. Once back home I tried online check in again, but it still did not work. I called Uhaul support and waited for another 26 minutes before my call was answered. The support person said she checked us in and we were done. Though the next morning I got a call from the local contact where I had returned the trailer because they didn't have any record of me returning the trailer. I gave them the locaion where I left it and they verified the unit while I was on the phone. I've rented several units in the past few years and have not had any problems like I did this time. And I probably wouldn't have thought much about the check in problem if I didn't have to wait soooo long to get through to Uhaul support. If that was a common issue, I'd be less likely to recommend Uhaul. So from all of this, I'd recommend improving the response time for phone support.
Edward F.- Rating:
- 5.0
Nothing. Adam was great. The whole experience was easy.
BRIANPEARSON L.- Rating:
- 5.0
Great customer service made sure why wife and I was comfortable and they was very friendly
Mark J.- Rating:
- 4.0
the nice guy at the desk is great, always love him. However the truck I was given had problems with the ignition. They literally had to show me how to turn it on and "jiggle the key around a bit until it catches" because the guy who was supposed to be coming to fix it hadn't yet. Then why is that truck available for rent?
ELIZABETHANNE G.- Rating:
- 1.0
Reserved a cargo van with a hitch and was told that they checked and it had a hitch. Went to lick it up and no hitch. Had to switch dealers and vehicles . Switched to a pick up truck and couldn't complete the move as it was raining. Could only make half of the trip.
Meaghan S.