Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)

1,067 reviews

1710 Monticello Rd   Charlottesville, VA 22902

(434) 977-8121

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: 7 am - 12 pm

Services at this Location:

Contact Us

(434) 977-8121

1710 Monticello Rd
Charlottesville, VA 22902

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: 7 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really happy with the people at this location.

brian G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Paige A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Just a drop off - easy!

Michael B. 
Rating:
5.0

Very good experience renting from Mooses

Ellis K. 
Rating:
5.0

Nothing awesome experience

Galen L. 
Rating:
3.0

Customer did not leave a comment.

Juaneisha F. 
Rating:
5.0

Moose, David and Adam are all great. They are friendly and incredibly helpful. We rent from this location dozens of times a year.

Gabriel B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

HIWOT W. 
Rating:
5.0

Customer did not leave a comment.

ELIOTGRAEME S. 
Rating:
5.0

I dropped off after hours, but it was super convenient.

Henry L. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Les E. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
2.0

Location reported we did not fill up to tank and we did. Was charged ~$60 in gas charges that were inaccurate.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Rigoberto H. 
Rating:
5.0

Thank You Moose!!

ashley S. 
Rating:
5.0

The Best UHaul place in Charlottesville!

Skye O. 
Rating:
5.0

excellent customer service

Laurie D. 
Rating:
5.0

Moose was great

James B. 
Rating:
3.0

The inside of the windshield was filthy Low tire pressure light came on almost immediately. One tire had 20 pounds more pressure than the rest. The parking lot for this location is mostly potholes. I chose this location for convenience.

JOANNE M. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

This location is incredibly efficient and pleasant to work with.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

Rawud R. 
Rating:
5.0

Excellent customer service! Thank you, Moose!

Alicia W. 
Rating:
4.0

Customer did not leave a comment.

Ki Ho P. 
Rating:
5.0

Very simple and easy and the bonus is there's a great little restaurant owned by the same people with good food and reasonable prices with super friendly staff.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Kendra D. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Mooses is a busy place, but they always take the time to give you great service. The staff is efficient and provides great service. Our issue with this rental was about Roadside Assistance. When we had the trailer loaded and ready to head home, the lights didn't work. They did when we picked it up, but something happened during the trip. I filled out the online roadside assistance form around 8:45 PM, and sat on the side of the road for a couple of hours waiting, but there was no reply except a text that they received the form. I had to make other arrangements to get home. When I woke up this morning, there was a text and voicemail from after midnight, but by that time I had cancelled the request. A huge and dangerous inconvenience. Roadside assistance needs to be more responsive. Again, Mooses is terrific and they did everything they were supposed to on their end.

David H. 
Rating:
5.0

Might wanna check the transmission on that particular truck. I noticed the first two gears shifted kinda hard. RPMs went up high before shifting to next gear.

Shawn C. 
Rating:
5.0

It was a busy morning soni couldn't get a dolly, but everything else was excellent!

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
3.0

App said we weren't at the right location even though we parked in the parking lot. Then App kept crashing. Took us almost an hour to drop the truck and keys off. At 10 pm after a long day of moving and we had a 3 hour drive home. NOT FUN. Call wait time was 20-30 minutes. App Chat cut us off "We haven't heard a response from you in 3 minutes; good bye." While trying to take and send pictures...VERY frustrating. All the other aspects were great.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Odes S. 
Rating:
5.0

The attendant greeted us in the parking lot as soon as we pulled in. He directed us to the drop-off location and checked to make sure everything was ok. He even gave us some tips for next time. The process was quick and easy.

Patrick O. 
Rating:
5.0

very friendly and helpful staff and very clean truck!

Roger B. 
Rating:
4.0

Customer did not leave a comment.

SAMATHA R. 
Rating:
5.0

Great check in process - representative extremely helpful and efficient.

David T. 
Rating:
4.0

Customer did not leave a comment.

GAVIN L. 
Rating:
3.0

Customer did not leave a comment.

Franklin P. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Eleanore J. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Gongwei W. 
Rating:
5.0

Pickup and drop off after hours was quick and easy. Location was near a gas station which was very helpful as well!

Tom W. 
Rating:
4.0

The staff is always friendly and helpful.

FEDA K. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Lots of equipment, smooth drop-off.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Very friendly/helpful staff - thank you!

Brian W. 
Rating:
5.0

Great experience!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

I have no complaints.

Hugh T. 
Rating:
5.0

Mooses was helpful, accomodating and totally customer oriented.

RAY F. 
Rating:
5.0

Customer did not leave a comment.

Jihye Y. 
Rating:
5.0

Customer did not leave a comment.

Lynn N. 
Rating:
3.0

Have more equipment available. I rented equipment in advance, and it was not provided

Nahom S. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

No issues

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

Ryan C. 
Rating:
2.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Moose was wonderful!

Tamara R. 
Rating:
5.0

Customer did not leave a comment.

Robyn P. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

We are repeat customers at this location. Moose makes everything super easy.

Annemarie A. 
Rating:
5.0

Customer did not leave a comment.

Terrence M. 
Rating:
3.0

Customer did not leave a comment.

Hunter C. 
Rating:
3.0

Customer did not leave a comment.

Alden A. 
Rating:
5.0

Way too expensive for a trailer rental.

ELIOTGRAEME S. 
Rating:
5.0

The team at teh Monticello Rd U-haul go out of their way to make sure the customer has a good experience.

John O. 
Rating:
5.0

Customer did not leave a comment.

Tiana R. 
Rating:
5.0

Had some trouble with mobile pick up but think that was on Uhaul's end. Definitely recommend picking up good range of stuff to rent and a nice little restaurant there too!

Marlena K. 
Rating:
5.0

Customer did not leave a comment.

Baris Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great and helpful customer service

Julien N. 
Rating:
2.0

Long wait due to staff & system issues.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

RobertV B. 
Rating:
3.0

too expensive to ever use again

Cabell C. 
Rating:
4.0

Customer did not leave a comment.

Dominik M. 
Rating:
5.0

Thanks for being patient with my not so "Normal " needs. I really appreciate being treated with kindness and respect even when I'm feeling crazy. Thanks again Moose:)

Elvia W. 
Rating:
4.0

Customer did not leave a comment.

Hamid N. 
Rating:
5.0

Customer did not leave a comment.

Sheree A. 
Rating:
4.0

Customer did not leave a comment.

Wanda W. 
Rating:
5.0

Customer did not leave a comment.

Hind S. 
No reviews have been submitted for this location.

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