the personnel were great, effiicient and friendly.
JEAN M
Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy. No hidden charges. Good business practice.
EDWARD WWe rented a 15 foot truck; I have confirmation in my email. When the rental day came, they 1) pushed my pickup period back by 30 minutes and 2) rented me a 26 foot truck without informing me of the switch. When I went back to inquire about the much larger truck, they shrugged and didn't apologize. The actual 26 foot truck was clean and had no issues, but it wasn't what I had ordered. If the location had been transparent with me, I would have respected that.
Mert KNothing
FRANK MThis location feels like a junkyard. The lot is muddy gravel and dirt. There is sketchy stuff on the back of the property. I have had previous experiences with this location, and originally did not select it for my return location. But I was asked to select a different location and was credited money to do so, so I did.
PETER DI rented a U-haul from Moose’s by The Creek and when I arrived an hour and 45 minutes after my reserved time, I was told that my U-haul was already rented to someone else. The person at the desk was rude. They ended up finding me another truck, however the check engine light was on and the rear cargo door couldn’t be closed. The truck had 137,306 miles and was not in good shape.
CHRISTOPHER Jquick and efficient
JOHN TThe wind shield wipers need to be replaced
MARK WContinue the quality of service. No improvements needed.
FRANKLIN BIt was convenient to where we are moving, but I had to walk around the building to find the drop box for the key
TAMMY MThis rental experience was exactly as I had hoped for. I do not have any suggestions for improvement. Thank you!
Sonya Msuper friendly and very helpful - would not hesitate to recommend to others!
CATHERINE KAmazing people. Professional and customer focused. Easy transaction and no wait. Also witnessed another customer, while not prepared and disorganized treated with respect and a solution oriented service model.
MARK BI arrived at 3:30pm on Tuesday, the location was closed.
JOHN VThe staff are lovely and I always have a good experience here. So much easier than other UHaul places I've rented from.
NOAH DU-Haul system was in absolute chaos when I arrived to pick up my equipment. I felt terrible for the staff at Moose's who were constantly on the phone with support just trying to get reservations that were already placed in advance out the door. I tried to do mobile check in and it wouldn't let me do it and I ended up being at the location for almost an hour waiting on the computer to finally respond to push my reservation pick up through. I don't hold any of these problems on the staff of the location, its all on your distribution system.
NATHANMILLER SI had a truck booked for about a week and a half. And went to pick it up and there was no truck available at the Location , I had booked it four waited for hours for them to find another truck. And when they did find one I had to drive to Charlottesville to pick up. The people there were nice. I Finally get the truck. Go to where I'm supposed to be moving. My mother-in-law out of her apartment. Open the door to the truck and there's no Dolly head call back to the store and I had to send my husband all the way back there to pick it up.hopefully ya'll can fix. This issue I think it's too many people booking. Trucks that are already booked to someone else. Meaning customer service doesn't know what's going on in the field.
MELISSA GThe lady came out of the warm facility to assist me with parking. She was very nice, the property was clean and well organized.
Whitney JNothing! Guy was so helpful!
HENRY FThe staff here are great
SANTIAGO GNice friendly and efficient. I'd rent from Mooses By The Creek anytime!
WILLIAM RMoose and the staff are always very professional, kind, and fast. They always greet you with a smile. Trucks are always clean when renting for myself or a family member. I highly recommend them. They make the rental process sooooo easy!
EWA AVery helpful folks. Real problem-solvers!
Philip SLocation was at the city limits, ghetto and very rundown. The original code I was given didn’t even work and many others at the same location experienced the same issues.
Francis CThe only downfall was when I was filling it up, the gauge didn't work. So you got a full tank of gas vs. The 3/4 tank.
JOAN RI only gave this rating because nothing else was applicable. I returned the truck after hours. The office was closed. The truck yard was dirt based--not concrete or asphalt. They seemed to have a lot of trucks to rent plus other trailers.
MICHELLE MMoose was on point. I love me an all business woman…. I have places to be and things to do! Everyone was super helpful and kind!
Karyn DHave rented trailer from Moose’s several times. They are alway on top of everything. Had on issue with the hookup this time which was a fuse on my vehicle. They assisted in troubleshooting and got me on my way. Most places would have just said sorry you can’t take it. Really appreciated their willingness to help and the personal touch of going the extra mile. Will always use Moose’s for my rental needs going forward.
TED Fnothing - the experience was quick, professional, and easy.
JOHN FExcellent service at Mooses By The Creek and I highly recommend them.
LEWIS FThey closed at 5:00 PM. I did not arrive until around 5:15 PM Saturday night. I did not go into the office. It was locked and closed. I had trouble loading photo's with the self-check out app. Had to call the 1-800 number to see if I had shelf checked in the trailer. I never saw any personnel at 1710 Monticello Rd. They were closed. I arrive after hours.
DONALD TStaff was polite, friendly, and professional. Check out and check in was smooth.
ANDREW Jyes
HENRY RI also was a bit disappointed that when I returned the truck they charged me for 4 gallons of gas because it was deemed that I didn’t have it 3/4 full. The gas line had no markings, a dozen tick marks and open areas with no markings. I took a picture of when I picked the truck up and when I left it and they were the same line. That’s what I used to figure out what the mark was. I forgot to add the tariffs in I guess.
Donald RThe employés at this U-Haul are great people to work with, and have a variety of trucks and trailers to meet your needs.
ROBERT WSuper nice and efficient.
MYLAN WThey are very helpful and efficient.
TIFFANY NThe operator of this store was fantastic. Got me loaded up and ready to go in no time at all. Couldn’t be happier with the service.
ROBERT PThe lock box was a little difficult to open (lock kept getting stuck)
Liv GThe representative met me outside and directed me where to park the trailer then he disconnected it for me and said thank you. I wasn’t there 5 minutes! I couldn’t have any better customer service! Please let his manager know. Thank you!
Glen LThe truck was dirty inside with dirt, woodchips and nails in the back. We had to sweep it before we could use it. The staff at the location are excellent.
ANDREW SThe manager met me outside, was extremely efficient and got me checked out and on my way in minutes. Very helpful! Highly recommend!
STEVEN LMoose was very helpful when I need to switch to a larger trailer.
Gregory WEveryone at U-Haul was great! Super friendly and helpful, easy pick-up and return!
ADRIAN JMoose was very helpful. Thank you!
MARK LCool place! A lot of ice hockey memorabilia inside! I would loved to have talked hockey with them for a bit but I had the contents of a house to move. Very friendly staff.
PHILIP HThe employees were great but the location is not good. This isn’t their fault. Just not a good location, property or condition of the facilities.
THOMAS SKinda and friendly service. The van was impeccably clean. Highly recommend.
REGINA DMake sure the people running the U-Haul business are honest, instead of blatant lying and dishonest people. Oh, and make sure this review see the light of day.
KYLE WVery easy to reserve and pick up. Convenient location as well. Would certainly be using this location again.
ANTHONY MMoose is wonderful to work with. Efficient and friendly with well maintained equipment.
Duane SStaff was extremely helpful, going way above and beyond the call of duty to help with tricky mechanical situation. Highly recommended!
WILLIAM BThe person that checked me in was great. The person that checked me out was not so friendly. They complained about the equipment being roughed up. I returned it as I got it. Also they're parking lot is in pretty rough shape probably explains why their equipment's pretty beat up. After we got the car dolly unhitched. The person was more friendly.
Ryan LSelf drop-off
DAVID DLisa & the whole staff were awesome - very friendly & professional; highly recommend! The van did smell a bit of horses or hay(!), but this wasn’t a problem. We appreciate the seamless experience. Thank you! :-)
KATHERINE SFantastic service, thank you!
JAMES W