The staff here are great
SANTIAGO G
Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice friendly and efficient. I'd rent from Mooses By The Creek anytime!
WILLIAM RMoose and the staff are always very professional, kind, and fast. They always greet you with a smile. Trucks are always clean when renting for myself or a family member. I highly recommend them. They make the rental process sooooo easy!
EWA AVery helpful folks. Real problem-solvers!
Philip SLocation was at the city limits, ghetto and very rundown. The original code I was given didn’t even work and many others at the same location experienced the same issues.
Francis CThe only downfall was when I was filling it up, the gauge didn't work. So you got a full tank of gas vs. The 3/4 tank.
JOAN RI only gave this rating because nothing else was applicable. I returned the truck after hours. The office was closed. The truck yard was dirt based--not concrete or asphalt. They seemed to have a lot of trucks to rent plus other trailers.
MICHELLE MMoose was on point. I love me an all business woman…. I have places to be and things to do! Everyone was super helpful and kind!
Karyn DHave rented trailer from Moose’s several times. They are alway on top of everything. Had on issue with the hookup this time which was a fuse on my vehicle. They assisted in troubleshooting and got me on my way. Most places would have just said sorry you can’t take it. Really appreciated their willingness to help and the personal touch of going the extra mile. Will always use Moose’s for my rental needs going forward.
TED Fnothing - the experience was quick, professional, and easy.
JOHN FExcellent service at Mooses By The Creek and I highly recommend them.
LEWIS FThey closed at 5:00 PM. I did not arrive until around 5:15 PM Saturday night. I did not go into the office. It was locked and closed. I had trouble loading photo's with the self-check out app. Had to call the 1-800 number to see if I had shelf checked in the trailer. I never saw any personnel at 1710 Monticello Rd. They were closed. I arrive after hours.
DONALD TStaff was polite, friendly, and professional. Check out and check in was smooth.
ANDREW Jyes
HENRY RI also was a bit disappointed that when I returned the truck they charged me for 4 gallons of gas because it was deemed that I didn’t have it 3/4 full. The gas line had no markings, a dozen tick marks and open areas with no markings. I took a picture of when I picked the truck up and when I left it and they were the same line. That’s what I used to figure out what the mark was. I forgot to add the tariffs in I guess.
Donald RThe employés at this U-Haul are great people to work with, and have a variety of trucks and trailers to meet your needs.
ROBERT WSuper nice and efficient.
MYLAN WThey are very helpful and efficient.
TIFFANY NThe operator of this store was fantastic. Got me loaded up and ready to go in no time at all. Couldn’t be happier with the service.
ROBERT PThe lock box was a little difficult to open (lock kept getting stuck)
Liv GThe representative met me outside and directed me where to park the trailer then he disconnected it for me and said thank you. I wasn’t there 5 minutes! I couldn’t have any better customer service! Please let his manager know. Thank you!
Glen LThe truck was dirty inside with dirt, woodchips and nails in the back. We had to sweep it before we could use it. The staff at the location are excellent.
ANDREW SThe manager met me outside, was extremely efficient and got me checked out and on my way in minutes. Very helpful! Highly recommend!
STEVEN LMoose was very helpful when I need to switch to a larger trailer.
Gregory WEveryone at U-Haul was great! Super friendly and helpful, easy pick-up and return!
ADRIAN JMoose was very helpful. Thank you!
MARK LCool place! A lot of ice hockey memorabilia inside! I would loved to have talked hockey with them for a bit but I had the contents of a house to move. Very friendly staff.
PHILIP HThe employees were great but the location is not good. This isn’t their fault. Just not a good location, property or condition of the facilities.
THOMAS SKinda and friendly service. The van was impeccably clean. Highly recommend.
REGINA DMake sure the people running the U-Haul business are honest, instead of blatant lying and dishonest people. Oh, and make sure this review see the light of day.
KYLE WVery easy to reserve and pick up. Convenient location as well. Would certainly be using this location again.
ANTHONY MMoose is wonderful to work with. Efficient and friendly with well maintained equipment.
Duane SStaff was extremely helpful, going way above and beyond the call of duty to help with tricky mechanical situation. Highly recommended!
WILLIAM BThe person that checked me in was great. The person that checked me out was not so friendly. They complained about the equipment being roughed up. I returned it as I got it. Also they're parking lot is in pretty rough shape probably explains why their equipment's pretty beat up. After we got the car dolly unhitched. The person was more friendly.
Ryan LSelf drop-off
DAVID DLisa & the whole staff were awesome - very friendly & professional; highly recommend! The van did smell a bit of horses or hay(!), but this wasn’t a problem. We appreciate the seamless experience. Thank you! :-)
KATHERINE SFantastic service, thank you!
JAMES WOver charged twice! When I called to refute the first overcharge, they charge me again!
JOHN WHad no interaction with staff, dropped off and took pictures.
David VFriendly, helpful staff; plenty of vehicles available; easy rental and return process. I can't think of anything more from the location. After struggling with the online rental process, which had too many suggested add-ons including some that seemed to be automatically chosen for me, I did find it easier to handle the rental in person.
EDWARD WNo one on-site, after hours/Sunday.
David CLisa and the other fellow were a great help, friendly, and knowledgeable! Lisa made the transaction very smooth and professional! Thank you so much for helping me! Wayne
WAYNE KThe people were friendly and helpful. They quickly accepted my return and finished the process up for me.
Mason BThe man at the drop off center was very friendly and helpful and it was a great experience. Highly recommended.
Mark GI think you were very courteous and respectful I wouldn't change a thing Thank You Mary Ali 😊
MARY EPeople there were professional and polite. However when I went to pickup my vehicle the truck was not there. Total confusion . Supposedly uhaul transferred the pickup location . I was NEVER NOTIFIED. We had hired a mowing crew and after a considerable expense I finally just rented a smaller truck which added considerable time and cost to our moved. After repeated attempts with customer service..we just gave up trying to file a complaint..corporate just ignored contacting us. Advice - use a different rental service .
JAMES AFriendly knowledge service
DEBRA FI made the reservation to another location and was never informed. I arrived where I made the reservation, and they let me know that it wasn't there. I ended up paying at least seven more miles.
TOMAS GI got sick during my move and the staff was so helpful and accommodating. They made checking in & out so easy. Highly recommend!!!
Joy LI am a local that lives in the neighborhood and have been going to mooses for years, i rented a truck and drove a total of 7 miles, dropped truck back off within 40 minutes of rental. was charged for 2 gallons of gas at $9.00 and $15.00 insurance that i did not sign up for - so if you want and additional charges of $24.00 on a $19.95 rental, by all means go to this location. Not how a business should be run - don't nickel and dime your customers
CHARLES KNothing everyone was very professional
GARY LThe office closed 4 minutes before I arrived.
Deandrea DThere were too many warning lights on the dashboard.
ROXANA L