The customer service guy was amazingChristian V.
Customer Reviews for More Convenience Store
(U-Haul Neighborhood Dealer)
Calgary, AB T2J4G4
Services at this Location:
- Mon-Thur: 8 am - 8 pm
- Fri: 8 am - 9 pm
- Sat: 9 am - 9 pm
- Sun: 9 am - 7 pm
Special Operating Hours
- 6/19/2021: 9:00 am - 7:00 pm
- 6/20/2021: Closed
- 6/21/2021 - 6/26/2021: 9:00 am - 7:00 pm
- 6/27/2021: Closed
- 6/28/2021 - 7/3/2021: 9:00 am - 7:00 pm
- 7/4/2021: Closed
- 7/5/2021 - 7/10/2021: 9:00 am - 7:00 pm
- 7/11/2021: Closed
- 7/12/2021 - 7/17/2021: 9:00 am - 7:00 pm
- 7/18/2021: Closed
- 7/19/2021 - 7/24/2021: 9:00 am - 7:00 pm
- 7/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing is I had reserved the moving pads as we were moving items with glass. They did not have pads at this location. It would have been nice to know ahead of time so we could have been prepared. The gentleman at the location was very pleasant and easy to deal with. The van was in excellent condition.Wendy B.
Customer did not leave a comment.Abhimanyu C.
Customer did not leave a comment.Ed P.
I needed a quick turnaround for the van rental the 1-800 service was professional and made the arrangements. The rental location expedited the rental efficiently I would highly recommendJeff L.
The store is very dirty and messyAysha A.
I rented the u haul van today at 3:30pm and done at 5:39pm. The staff asked me if i will use the same card and i said yes and he did the transaction in his computer and printed the receipt and it was $53.69 . I tried to call the store today but it was closed because i just noticed when i got home that on my debit card transactions that u haul charged me $110.20 instead of $53.69 only I am so disappointed because if i didn't check it i will never know that he charged me double I will call again tomorrowGean D.
Online reservation was easily completed with easy process for pickup; Van was very clean; dropoff was hindered with computer online access unavailable resulting in customer service representative completing vehicle return on mobile phone.Gordon M.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.. N.
Customer did not leave a comment.Glen E.
Customer did not leave a comment.Danielle H.
Great help from store manager both picking up and dropping off trailer.Leon D.
Customer did not leave a comment.Terence B.
Customer did not leave a comment.Wade L.
Customer did not leave a comment.paul D.
Customer did not leave a comment.Melanie M.
When I called in for a quote to rent a van for a few hours, I was quoted $20 plus .59 per km for mileage. When I picked it up I was charged $172.15 as a deposit (fine but would have been nice to be told as what if I didn't have that much available on my credit card) and then the contract said .89 per km, plus I was told I had to also top up the gas to return it at the same level it was when I rented it (also fine but should have been mentioned in the initial quote), so my total came to $46.02 plus the $10 I put in for gas so it was more than I had planned on, and today is Monday and my credit card is still showing a charge for $172.15 which was only supposed to be the hold/deposit charge, not the $46.02 that I should actually be charged so hoping over the next few days the charges are corrected.tracy R.
The truck was disgusting, had spilled coffee on the ground, dirty tissues in the doors, smelled terrible, dust everywhere, steering wheel felt sticky and gross. Just disgusting, I felt like I had to take a shower after I dropped it off and wash all of my clothes in hot water. I will definitely not go back to that location EVER again. The person helping us was nice, but the truck was just filthy.Rose S.
Customer did not leave a comment.Eugene L.
Customer did not leave a comment.Clinton L.
Customer did not leave a comment.Ofer B.
Overall all goodNYASCHA E.
Customer did not leave a comment.Darryl S.
Liked that it was closer to the south end of Calgary, so we didn't have to go too far for pick up & drop off.thomas D.
Customer did not leave a comment.Jacqueline A.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Heather K.
Customer did not leave a comment.Jacqueline M.
Need a truck very last minute, the online process and check in was fast and efficient. The truck was ready and newer vehicle which was nice too. Staff was helpful and. Friendly. Would choose this small location again compared to the larger locations. Thank you.Cassandra G.
Make sure the inside of the van is clean before they rent it out to the next customers.Rogelio J.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Andres B.
Customer did not leave a comment.Jason R.
Rental is smooth, gentleman is professional and answered all my questions.Kiomah B.
I have used this dealer couple times and staff were friendly and knowledgeable.Ebikabowel L.
I am happy with my experience at this dealer, will use it again. Thankscheryl D.
This dealer has a convenient location. Friendly service and quick checkout comparing other dealers.Parabhu R.
This location was cluttered and messy, the store floors etc were dirty. We had to go through the back door to get to the vehicle - a hallway crammed with cooking items and boxes. The vehicle was parked in the alley - dark with poor lighting. Couldn't see the vehicle well enough to inspect it. Had to use my cell phone light. An employee was doing personal grooming while we checked in, didn't even look up to greet us.Annette P.
Not safe for customer, if u-haul vehicles are parked in on ice and covered full of snow.sagar A.
This location is disgusting, rotting orange peels, professional papers strewen around the desk, kids coats and backpacks across chairs behind the counter, i saw a slushi machine in the corner that was buried in cloths, boxes and other home things, i dont know weather i walked into a house or a buisness. Between the abundance of things for sale, little to no advertisement of sale goods, appalling cleanliness, personal items everywhere, and private documents towering around the counter i dont know how the buisness is still functioning It leaves all leaves me with a shocking feeling that this is the type of place that is allowed to rent out u-haul trucks, if there was a minimum level of service bar this location is using a jack hammer to push it downwardEric M.
Customer did not leave a comment.ANDRIY K.
Customer did not leave a comment.Edwin H.
Customer did not leave a comment.Linda V.
We originally rented a trailer for a 4 day rental for pick up in Kensington were rerouted last minute to meridian road where we picked up a trailer that was in very poor condition the wiring did not work there's spray paint on it and in the trailer was in just general poor condition we were then we wrote it over the Queensland location and then were informed that we were a day late for a four day rental so the information was not correctly relayed from location to locationDan E.
Quick and easy process at this location. No complaints whatsoever.Brian G.
This may or may not be the specific locations fault. But it was extremely inconvenient that I had to pick up the trailer one day ahead of time. And I was only notified of that change, the day before the booking. We had nowhere to store the trailer, there was a concern of theft especially as the trailer had no lock and no option to buy lock. The workers at this location themselves were helpful, so these comments are not directed towards them, but to uhaul company's organization as a whole. That their policy is that it's ok for them to be extremely inconvenient to their customers and still charge them top dollar.eileen T.
It's a family run convenience store! The shop is filled with evidence of a business run by a 'small family.' I'm sure the U-Haul part of the business helps them a lot. They are a great couple to work with. I'll rent from them again!Ron D.
Customer did not leave a comment.Cameron G.
This is a small store doing uhaul rentals as an addon to their business. They did their best and the trailer worked properly. They were helpful when the lights didn't work as I had a fuse blown to the trailer lighting. Service was fast and friendly, and patient when we had light troubles too.James S.
We were told we could not deliver the trailer we had rented at the location we had made arrangements to drop it off at when we reserved it because of city of Calgary bi-laws. Why was this not mentioned when we made the reservation. We delivered it to our preferred location anyway and saw that there was another trailer exactly the same at the location. The whole process was stressful and the U-Haul staff were extremely unhelpful. They just kept repeating the same things, information it seems they were unable to give us a month before when we made our reservation. Bad experience from start to finish.tom H.
Very good man to help you with all your problemsQiang L.
The vehicle was dirty inside and out. We cleaned the vehicle no issues. At the pickup location the lady English as a second language tried her best but hard to understand but did her best. It took a while but we were fine. No big problem for me.Frank N.
The location was not open at the time of the booking @8:00am. I called and contacted U-haul, and was told that someone would be there by 9:00am. Nobody showed up until 9:20am. This resulted in a 1.5 hour delay for me to move the items I needed to. I was not impressed.Keith R.
Lady yelled and screamed at top of her lungs at me in front of my kids and other customers that I was late. I took out the vehicle at 1259 pm and returned it 1124 am on the second day and she charged me 3 days. I could barely understand her and she was a horrible customer serviceKatherine V.
Customer did not leave a comment.william O.
Customer did not leave a comment.garret L.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.juliana C.
Customer did not leave a comment.ike V.
I used this dealer before, like the location convenient for me.quinta I.
Friendly staffs, good service. No issue.heather B.
Customer did not leave a comment.Gerald M.
Good service, convenient location.katreen J.
The truck was almost empty when i picked it up. The truck pick up location changed 3 times in the space of an hour. The pick up location was to be open at 8 and when we arrived at 8:15 it was not. I called them and they said they do not open until 9 am. We waited for them. After i started to leave Calgary (about 20 minutes on the road) the Check Engine light came on. I stopped and checked the oil to find it at the add line. This seemed odd but thought i would add oil in a few minutes when i got gas. When i got gas i put a litre of oil in and then fueled it and washed the windows that were a mess. The fuel started overflowing the tank from under the truck and made a large mess on the ground and the pump would not shut off. This made we think the gas pump was faulty. It then pulled out to check if the light would clear. IT did not. I called U-Haul Road Side Assistance and explained all of this. The agent said if the gauges were fine and the truck was operating fine then drive it. I did. I then fueled again in Whitecourt to again have the gas overflow from the tank under the truck. Now i think there is a hole in the tank. This was also explained to the agent in Grande Prairie. This cost me a lot of waste time and money. I expect so compensation. Call me.Paul F.
This was not the location I booked for pick up. It was a major inconvenience to get there and the premises where not clean or inviting. We spent over an hour while the attendant tried to figure out the booking. We ended up having to restart the process as a walk in customer. The u haul online booking service seems like a joke. We booked a trailer in another city and got a call the day before it wasn't available. I then booked in Calgary and got sent to a different location. Not impressed with u haul. I will never use u haul again and will be letting family and friends know about my negative experience.Craig A.
Car was very dirty, location was dirty. Would not go back.IVAN R.
Customer did not leave a comment.Frederick H.
Rates was too high.Thomas A.
U Haul I booked was for Blackfoot trail location, confirmed couple days before pickup. On the pickup day they didn't have the truck there. The stuff at Blackfoot trail was very impolite and did offer any solution. They have sent me to Quensland location and I had to go back to Blackfoot to pickup auto transport. Very poor service. The U Haul I've got wasn't in best driving condition for a trip from Alberta to Southern Ontario.Boris T.
Was very small with very little inventory.Carol M.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.william F.
Customer did not leave a comment.rose B.
Customer did not leave a comment.jan D.
Was told I had to go to another location as they did not have a van available - even though my rental was confirmed. Did not get a van until an hour past my confirmed rental time and had to drive around the city to pick it up. Very poor service.michael K.
Great people at this location, had a great sense of humor!wade M.
The location is most convenient but not very well kept. The store is junky with items piled high around the cash register and printer. The walk out to the vehicle is dark and cluttered. The vehicle was well kept, clean and serviceable. It did however require an oil change.George S.
Everything is greatsolome A.
Couldn't figure out where tow haul lever was located. A better user info package would have helped. CheersSteve P.
The service was quick and thorough. The attendant got me on my way in a very short time, which was much appreciated.Kevin U.
Customer did not leave a comment.jared L.
Customer did not leave a comment.karen S.
Everything went well. Good experience.jian E.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.SUSAN A.
Icy road conditions lead to my being stuck on ice and having some difficulty just backing out from the driveway. I would have booked another day but van Needs Winter Tyres. Also was slow because of icy roads and tyres could not grip. If not for these issues it was a great experience.rodney G.
Location is very convenient and chosen because of this. It is not your "typical" U-Haul outlet, but I did not expect it to be. I will use the location again because of the convenience and good friendly service.DONALD B.
when I booked my truck on line I was looking at Blackfoot location for my ease of pickup. it changed when I signed in for the last confirmation giving me no option. That said I was able to leave my truck in the parking lot which was fine but unsecure.edward R.
Store owner was friendly and nice to deal with.Trevor L.
Customer did not leave a comment.joan D.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Osman B.
Customer did not leave a comment.CHERYL A.
The truck was dirty inside, I don't think it has been cleaned since it left the factory. The location is a small store which looks like a run down out of date 7/11 location. The people that operate the location can barley speak English. Uhaul, this location needs to be shut down.David C.
Booked van for 8 am, staff were not at the location so I had to come back again! I ended up being 1 hour behind schedule. If a booking is for 8 am they should be there!!!!LAUREEN M.
Customer did not leave a comment.james K.