Customer Reviews for More Convenience Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of More Convenience Store

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ANDRIY K. on

Rating:

Customer did not leave a comment.

Edwin H. on

Rating:

Customer did not leave a comment.

Linda V. on

Rating:

Customer did not leave a comment.

Dan E. on

Rating:

We originally rented a trailer for a 4 day rental for pick up in Kensington were rerouted last minute to meridian road where we picked up a trailer that was in very poor condition the wiring did not work there’s spray paint on it and in the trailer was in just general poor condition we were then we wrote it over the Queensland location and then were informed that we were a day late for a four day rental so the information was not correctly relayed from location to location

Brian G. on

Rating:

Quick and easy process at this location. No complaints whatsoever.

eileen T. on

Rating:

This may or may not be the specific locations fault. But it was extremely inconvenient that I had to pick up the trailer one day ahead of time. And I was only notified of that change, the day before the booking. We had nowhere to store the trailer, there was a concern of theft especially as the trailer had no lock and no option to buy lock. The workers at this location themselves were helpful, so these comments are not directed towards them, but to uhaul company’s organization as a whole. That their policy is that it’s ok for them to be extremely inconvenient to their customers and still charge them top dollar.

Ron D. on

Rating:

It's a family run convenience store! The shop is filled with evidence of a business run by a 'small family.' I'm sure the U-Haul part of the business helps them a lot. They are a great couple to work with. I'll rent from them again!

Cameron G. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

This is a small store doing uhaul rentals as an addon to their business. They did their best and the trailer worked properly. They were helpful when the lights didn't work as I had a fuse blown to the trailer lighting. Service was fast and friendly, and patient when we had light troubles too.

tom H. on

Rating:

We were told we could not deliver the trailer we had rented at the location we had made arrangements to drop it off at when we reserved it because of city of Calgary bi-laws. Why was this not mentioned when we made the reservation. We delivered it to our preferred location anyway and saw that there was another trailer exactly the same at the location. The whole process was stressful and the U-Haul staff were extremely unhelpful. They just kept repeating the same things, information it seems they were unable to give us a month before when we made our reservation. Bad experience from start to finish.

Qiang L. on

Rating:

Very good man to help you with all your problems

Frank N. on

Rating:

The vehicle was dirty inside and out. We cleaned the vehicle no issues. At the pickup location the lady English as a second language tried her best but hard to understand but did her best. It took a while but we were fine. No big problem for me.

Keith R. on

Rating:

The location was not open at the time of the booking @8:00am. I called and contacted U-haul, and was told that someone would be there by 9:00am. Nobody showed up until 9:20am. This resulted in a 1.5 hour delay for me to move the items I needed to. I was not impressed.

Katherine V. on

Rating:

Lady yelled and screamed at top of her lungs at me in front of my kids and other customers that I was late. I took out the vehicle at 1259 pm and returned it 1124 am on the second day and she charged me 3 days. I could barely understand her and she was a horrible customer service

william O. on

Rating:

Customer did not leave a comment.

garret L. on

Rating:

Customer did not leave a comment.

Kenneth G. on

Rating:

Customer did not leave a comment.

juliana C. on

Rating:

Customer did not leave a comment.

ike V. on

Rating:

Customer did not leave a comment.

quinta I. on

Rating:

I used this dealer before, like the location convenient for me.

heather B. on

Rating:

Friendly staffs, good service. No issue.

Gerald M. on

Rating:

Customer did not leave a comment.

katreen J. on

Rating:

Good service, convenient location.

Paul F. on

Rating:

The truck was almost empty when i picked it up. The truck pick up location changed 3 times in the space of an hour. The pick up location was to be open at 8 and when we arrived at 8:15 it was not. I called them and they said they do not open until 9 am. We waited for them. After i started to leave Calgary (about 20 minutes on the road) the Check Engine light came on. I stopped and checked the oil to find it at the add line. This seemed odd but thought i would add oil in a few minutes when i got gas. When i got gas i put a litre of oil in and then fueled it and washed the windows that were a mess. The fuel started overflowing the tank from under the truck and made a large mess on the ground and the pump would not shut off. This made we think the gas pump was faulty. It then pulled out to check if the light would clear. IT did not. I called U-Haul Road Side Assistance and explained all of this. The agent said if the gauges were fine and the truck was operating fine then drive it. I did. I then fueled again in Whitecourt to again have the gas overflow from the tank under the truck. Now i think there is a hole in the tank. This was also explained to the agent in Grande Prairie. This cost me a lot of waste time and money. I expect so compensation. Call me.

Craig A. on

Rating:

This was not the location I booked for pick up. It was a major inconvenience to get there and the premises where not clean or inviting. We spent over an hour while the attendant tried to figure out the booking. We ended up having to restart the process as a walk in customer. The u haul online booking service seems like a joke. We booked a trailer in another city and got a call the day before it wasn’t available. I then booked in Calgary and got sent to a different location. Not impressed with u haul. I will never use u haul again and will be letting family and friends know about my negative experience.

IVAN R. on

Rating:

Car was very dirty, location was dirty. Would not go back.

Frederick H. on

Rating:

Customer did not leave a comment.

Thomas A. on

Rating:

Rates was too high.

Boris T. on

Rating:

U Haul I booked was for Blackfoot trail location, confirmed couple days before pickup. On the pickup day they didn’t have the truck there. The stuff at Blackfoot trail was very impolite and did offer any solution. They have sent me to Quensland location and I had to go back to Blackfoot to pickup auto transport. Very poor service. The U Haul I’ve got wasn’t in best driving condition for a trip from Alberta to Southern Ontario.

Carol M. on

Rating:

Was very small with very little inventory.

Jeremy G. on

Rating:

Customer did not leave a comment.

william F. on

Rating:

Customer did not leave a comment.

rose B. on

Rating:

Customer did not leave a comment.