My experience with U-Haul, specifically with an employee named Joanna Hang, was not just disappointing but downright appalling. When I arrived to pick up a truck I had reserved, and when I double-checked whether my payment had been processed as I had provided my credit card details by phone, I was met with hostility. Joanna Hang responded by yelling a blunt "Noooo, you didn't pay" at me. This level of rudeness and unprofessionalism is unacceptable. As someone who has been a respectful resident of Canada for nearly seven years, I was embarrassed, especially in front of a guest new to the country. It was an utterly disrespectful encounter that tarnished the reputation of U-Haul for me. I urge potential customers to consider this experience when choosing a rental service, as the treatment I received was unacceptable and indicative of a severe lack of customer service skills.
Edhar K.
More Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2J4G4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Was a bit challenging to negotiate the narrow laneway to hook up and drop off given the ice on the road otherwise sales rep was extremely helpful. Would definitely recommend this location.
Claudio B.Very rude employees who were trying to charge me 40 dollars extra.
Alireza T.Engine light went on in vehicle shortly after picking it up. Couldn't complete our move
Chad R.Nothing, the owners were excellent.
Peter K.