Well i had rented the trailer on a Sat and was going to return it Sunday and with the location being closed Sundays was told i basically could return the trailer by Monday and id only be charged for one day which was great! However, i told the lady that after my 1st load was done the same day that id be dropping off the trailer briefly as we had nowhere else to park because we would be swapping trucks for my 2nd load as my 1st friend was only available for one load! I returned to get the trailer with the other truck and the lock was put on so i could not access the trailer and the closing paperwork had already been put through to my email! This caused me to have to make several extra trips with my friends vehicle instead of one and we did not finish the move till 230 A.m. as with the trailer would have been done at 10 p.m.
Stephan Noack
More Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2J4G4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My experience with U-Haul, specifically with an employee named Joanna Hang, was not just disappointing but downright appalling. When I arrived to pick up a truck I had reserved, and when I double-checked whether my payment had been processed as I had provided my credit card details by phone, I was met with hostility. Joanna Hang responded by yelling a blunt "Noooo, you didn't pay" at me. This level of rudeness and unprofessionalism is unacceptable. As someone who has been a respectful resident of Canada for nearly seven years, I was embarrassed, especially in front of a guest new to the country. It was an utterly disrespectful encounter that tarnished the reputation of U-Haul for me. I urge potential customers to consider this experience when choosing a rental service, as the treatment I received was unacceptable and indicative of a severe lack of customer service skills.
Edhar KhimichWas a bit challenging to negotiate the narrow laneway to hook up and drop off given the ice on the road otherwise sales rep was extremely helpful. Would definitely recommend this location.
Claudio BordinVery rude employees who were trying to charge me 40 dollars extra.
Alireza TabeshEngine light went on in vehicle shortly after picking it up. Couldn’t complete our move
Chad Ready