Customer Reviews for More Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience!

Rating:

1.0

Lady was extremely rude and not helpful.did not answer any of the questions and just yelled

Rating:

2.0

With little notice (a day prior) to collection of the van, I received a call that the pick up time and size of the van changed. Hence forcing me to change our plans as we had booked a ferry, that we had already booked giving the correct booked 10’ van dimensions. I had to travel to Calgary, spend more money on travel and gas to get the u-haul and the lady I spoke to upon collection of the van had limited English, making the customer exchange harder. All bare one customer service staff member was either rude, unclear or confused with our simple questions and provided little help. The app was okay, but the prices kept changing and instructions to call after wanting to change the pick up time made me seem stupid, even though the price increased dramatically by changing the time by 30 minutes. The method of return of the damage deposit money was unclear and now I am waiting for a cheque in the mail. Assess all options before proceeding with U-Haul. And expect poor customer service.

Rating:

5.0

Great experience, nothing negative to say.

Rating:

5.0

Best uhaul pick up I've experienced. Staff was helpful and proactively helped brush the snow of the truck. Would definitely use that location again.

Rating:

3.0

great customer service, i called uhaul calgary for a quote issue and they were very rude but the service location lady was very nice.

Rating:

5.0

Anna, Defined the requirement of both us as a tenant as well as landlord responsibilities. Access, insurance, storage criteria, etc.

Rating:

1.0

They were rude on the phone closed 2hrs early. The equipment there was dirty and parked poorly.

Rating:

4.0

I have rented from this location a couple of times now and it has been fast and the owners helpful in getting my paperwork and hooking my trailer up!

Rating:

2.0

lots of confusion on insurance and allowable drivers.

Rating:

5.0

Everything was fine

Rating:

4.0

After hours drop off worked well but it would better to make it clear that the drop off is in the back not the front. The parking lot was extremely icy and dangerous to walk on. Otherwise the drop off was easy and convenient. I called in the morning to confirm with owner that drop off was OK, they confirmed that it was.

Rating:

5.0

Very helpful and professional!

Rating:

3.0

There was no one physically present at either location to help out. We have to do everything ourselves. It was like I was working for U-Haul. The self-serve procedures were extremely too much for a paid service.

Rating:

5.0

Easy, fast , and great experience

Rating:

5.0

You guys are absolutely amazing

Rating:

3.0

After I left the shop and saw my receipt online, I noticed I was charged for Gas when I had refilled the truck to the same level it was at when I rented it.

Rating:

5.0

Great customer service, quick and easy

Rating:

1.0

Poor communication and parking a trailer is difficult

Rating:

1.0

Extremely rude customer service, truck was almost stalling and transmission/brakes messed up and we were told that's "normal" for their trucks?? I also got over charged.

Rating:

4.0

no comment

Rating:

5.0

Great attention for my first time renting a truck, all my questions were answered and everything went well.

Rating:

3.0

I didn't ask her name, but the lady who helped me was very friendly and made the interaction easy. Thank you.

Rating:

5.0

Very good service.

Rating:

2.0

Nothing better people working

Rating:

3.0

I was way over charged for my mileage

Rating:

5.0

Overall I enjoy this place, the only issue is very hard to understand a lady on a phone call.

Rating:

4.0

Great customer service.

Rating:

3.0

I don’t think I got a 15” truck which is what I ordered.

Rating:

2.0

It’s for a long distance use and I got the truck with only 1/4 of the tank full, it’s extremely inconvenient having to go to a gas station before I can get the movers to load the truck. The cabin was dirty, with used gloves left on the floor. The lady at the checkin was aggressive and quite condescending. I booked at another better rated location but got sent here due to U-Haul shortage of 15’ trucks, not happy!

Rating:

1.0

Store was a disaster, our truck never showed up that morning and she did not call us until 50 mins prior to our orginal pick up time. 4pm. She really did not seem to care or apologize for the truck not arriving and laughed on the phone. We will absolutely never rent from this location again.

Rating:

1.0

Very discussed with the knowledge of staff. In my line of Business Customer is King. U hauls approach you need us we dont need you. Very sad statement. Just hope competition is customer friendly.

Rating:

2.0

- I booked at another location. - 20 foot U-Haul - Was told I can keep it till July 31 - UHaul called next day and said I had to have it back by July 26 - I explained I can’t do that as it doesn’t leave to Edmonton until July 26 and I wouldn’t have booked it knowing this - They switched my UHaul to a 15’ and did not inform me and also switched location pick up - complete shit show - U-Haul switched me to a 15’ without my consent and it fucked everything up - if I wanted a 15’ U-Haul I would have rented it in the first place - I now have another 20’ vehicle rented from Driving Force on Tues Aug 6 to head back to Edmonton to take rest of material up - so now I have to pay for to Trucks because U-Haul decided to fuck me over - call me. Don’t call me. I don’t care. Terrible experience. - I’ll leave google review once everything is finalized - I’ll return blankets on Tuesday Aug 6

Rating:

5.0

Staff was very friendly and kind!

Rating:

3.0

agent could use customer service skills training , quite inhospital is the MOST nicest word i could think of,. you need to send a undercover to see for yourself .

Rating:

1.0

First the booking was messed up, then times changed and location pick up. I got a call the day before to advise. Truck had engine light on along with two other sensors, drove like a tank. The lady for pick up was ok, kept saying truck is fine.

Rating:

2.0

The state of the inside of the location was terrible. The store had a foul odor and the staff could barely speak English which made the process slow down.

Rating:

1.0

The lady at the counter was exteremely rude to us. By the time we entered in the store she started to act hostile huffing and puffing here and there, not answering any question. She did not refund the deposit to our card but gave it back as cash claiming that she did not know how to. I definitelt do not recommend this u-haul dealer.

Rating:

3.0

Very simple check in process! It almost seemed too simple :) I do not recommend mend locations to anyone even when my experience was good. This survey won't let me answer N/A even though it's one of the answers.

Rating:

3.0

When not being able to provide a truck due to the only location in town being closed maybe offer at least the klm free to and back to the different location

Rating:

1.0

The vehicle’s check engine light was on, along with another warning message. I was charged $175 for some reason even though the invoice says $104.

Rating:

1.0

This was the worse rental we have had with Uhaul. First off, we rented a Uhaul in Okotoks Alberta as per your website and when we got the confirmation we had to rent from Calgary. Why is Okotoks an option of there are no trucks in Okotoks. We arrive onsite to pick up truck, we can't do mobile checkin for some reason and the store is closed. We wasted 45 minutes until the store opened and the lady finally helped us. We called Uhaul and that person could not help us. By the time we left the site 1 hour had past on our rental, so we lost 1 hour of time as the truck was booked after us. This was a complete mess up on Uhaul's part. We would appreciate some kind of compensation for our rental.

Rating:

5.0

The phone app is confusing and asks for weird stuff I didn't have on hand like a copy of my lease agreement or my passport. Luckily there was someone at the store that was able to help me really quickly, and then things went great!

Rating:

3.0

Mot having to try to fill to 3/4 tank .

Rating:

3.0

The location failed to communicate how and when to bring back the truck, the amount of km’s needed/cost thereof. The lady was very nice but there were a few concerns like the lights on the dashboard that stayed on throughout the whole trip. The lady did explain the tire pressure light but not the rest. The service is helpful, I find it a tad bit expensive since I have put gas in myself as well afterwards. Overal 6/10

Rating:

5.0

Friendly and courteous staff. Truck was clean and running well for its age. Good brakes.

Rating:

1.0

Very very poor customer service!

Rating:

3.0

When we first rented online the location we selected and booked, we received a call telling us that this location was closed but you can get it at a different location 3 hours later than we booked with no apology or consideration of how that would impact our use of it. We went back online and located one we could still get for the time we needed. When we picked up the unit, the dealer was very nice and accommodating to us. He asked what we were using it for and when he found out we were moving a mattress he ran back inside to get a broom and sweep the unit out, very appreciated but we would have thought that it would have already been cleaned before our arrival. When we started to drive the truck there was less than 1/4 tank of gas so we had to stop right away to get some gas BEFORE a we had even used it, any rental we have ever had normally came with a full tank and we would just top it off upon return. We took it to a gas station, pumped some gas into it and when we got back in it to start driving again it had an issue with turning over because the battery was weak. Each time we had to stop and turn it off and then restart it the battery had a hard time starting and when we had to top up the gas again before we dropped it off it took a while for it to catch and start. When we dropped it off we let them know that the battery was weak so that it wouldn’t happen to the next renters and THEY KNEW it wasn’t working right BEFORE awe picked it up, not appreciated at all. So we ended up paying for a full day rental but had to bring it back after using it for only 3 hours as we were afraid it wouldn’t start again but again PAID for a full day. Not sure why there wasn’t a reduced rate for a quick rental as it was now available to be rented again for a full day. So while it worked to move what we needed to, the overall experience was not what it should have been.

Rating:

5.0

She helped direct me to park the trailer in a small spot .

Rating:

5.0

We needed to extensions and this location helped us - We are Grateful! Thank you for your help!

Rating:

4.0

We have lived in the area for over 20 years and did not know they were there. will be happy to use them again. Many thanks

Rating:

5.0

This location is one of the best U-Haul locations that I have dealt with. Customer service was top notch.

Rating:

3.0

A bit tight to get in and out off. It is exactly as advertised - U-Haul parking is the parking area in front of the corner convenience store in a residential area. Some questions are not applicable as I did self checkout However your program will not let me enter not applicable so I answered yes though I never went inside the store or talked to anyone.

Rating:

2.0

I called ahead to advise I would be dropping off and the staff seemed almost annoyed that I was choosing their location to drop off. They asked about the size of vehicle I was dropping off (10 foot) because they didn't want anything big. When I arrived, they processed the drop off and said it was all done. When I asked for a receipt, I was told rudely that it was already sent to my email. Would not recommend this location.