Customer Reviews for Morris Tobacco Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morris Tobacco Mart

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Allen W.
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At both pick up and drop off the staff did not know how to complete the rental. Both individuals had to call someone to try to talk them through the process over the phone. I would not recommend this location!

Randall B.
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Did not help at all hooking to truck, no inspection. Trailer had bad tire.

Eddie S.
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Guy at counter had no clue what to do. Had to call owner of store.. we were there about an hour just to pick up truck. We paid for a dolly and one dozen of pads. They said they had the pads but then when we got ready to leave they did not have any pads.. told us to go to another location! We were on a tight schedule and did not have time to go to another location. Therefore we did not get any pads. I would like to be reimbursed for the dozen of pads please on the credit card I used to pay with.

Jacob S.
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Never again. The worker didn't know how to unhook the trailer. After thirty min I figured it out via google. The worker also didn't know any of the info he needed to check me. Cause me to be very late to work. Terrible experience!

Jeffrey W.
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When I arrived to pick up the trailer the representative told me the only trailer they had in the size I reserved had a bug infestation. That should not have been in their inventory until it was rentable. I was picking up furniture in Johnson City so I went to the UHaul location there. The rep there did not have any trailers but was very helpful getting me one in Kingsport TN. That was about 30 min each way out of my way, but I was in a bind and needed to complete the move in a specific timeframe. The best way you can improve is work harder to answer the phone ( no one answered on your master line at night or in the morning. It should be answered 24 hours/day since issues can come up all hours of a move.)

charles M.
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easy drop off from a long day , friendly folks here the lady that waited on me was very good

mercado M.
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Customer did not leave a comment.

Evans E.
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Customer did not leave a comment.

Vivian S.
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My first time to rent a Uhaul was a great experience. The 26ft truck was easy to drive. The people at Morris Tobacco were very nice and friendly. I will definitely come back if I ever need a Uhaul!

RICKIE A.
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No one was there at the location, I did have to call and wait for him to get there to get signed out, he was nice and we were out quick but I would think someone should be at the Uhaul rental location

Paul B.
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There was no dolly for me to use either at the location or inside the truck.

Matthew D.
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Unfamiliarity with rental process prolonged pick-up and drop-off time. Strict timing for drop off not experienced when unforseen circumstances delayed return briefly. I would have returned the previous evening but was charged an extra day so I took my time. Maid the pick up and drop off delay all the more frustrating. I was patient with them, but they had none for me. I will definitely find a different location and recommend others avoid this one.

Steve P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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