I left at least $20 dollars of extra gas in the truck and they had the nerve to charge me for 11km extra mileage. If there isn't the same amount of gas as when picked up U-haul charges crazy price for fuel, but if you return the truck with more fuel than at pickup they don't pay for the extra fuel.
Donny L
Customer Reviews for Motel 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Since U-Haul does not have any grace periods for overtime especially for single people moving themselves who have no trucks. This move has not only made me broke but now I’m in debt I would recommend them to just hire your friends with trucks to move
Melissa EMore training needs to be provided to staff for processing rentals and also availability of staff who actually can process the rental. I've used this location 2 times and each time I was there up to 45 minutes before I was able to get on the road. I believe it is a new partner location but it appears to not be ready to handle the rentals yet.
David S