I used the APP for self check in. Upon opening the code on the back of the truck, I did not find keys. I called customer service and they provided me a secondary location by the front entrance with a lock box. Upon opening that, again there was not a key left. I had to wait over an hour until the location opened for someone to provide me a key. This made me late to my Location and I had to beg to allow me to keep the elevator on no service as the 2 hour window I was allotted was now down to 1 hour. Very disappointed in the service I received and my move started off on a stressful note.Nick A.
Customer Reviews for Motor Home Travel Canada Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered a furniture dolly to be in the truck when I picked it up, it wasn't there. The truck had been in an accident last week and definitely needed some exhaust work. And please have more people available to answer the phone, I waited 38 minutes to reach someone that could help me. Thanks David Buttler.Rob C.
When we picked up the uhaul the gas tank was empty and it was overall dirty in the back.Jaysen A.
Get a new customer service representative.Sharon R.
The lady that assisted us when we arrived was excellent, very helpful Great service!Wade C.
Good customer service. Online pre registration was very helpful and straight forward No issues all went wellRamsey F.
They called me 1 hour before I was supposed to pick up the truck and told me they had to postpone it by an extra hour and a half. I put in $40 of gas and brought it right back to the level I picked it up at and still got charged $80 worth of fuel which makes absolute no sense. It was absolute b******* and I would never use U-Haul again I put in $40 of gas and brought it right back to the level I picked it up at and still got charged $80 worth of fuel which makes absolute no sense. It was absolute b******* and I would never use U-Haul againJason F.