Customer Reviews for Mount Joy Motors Inc
(U-Haul Neighborhood Dealer)

291 reviews

902 E Main St   Mount Joy, PA 17552

(717) 653-2483

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021 - 12/1/2021: Closed

Services at this Location:

Contact Us

(717) 653-2483

902 E Main St
Mount Joy, PA 17552

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021 - 12/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff and the process of picking up the unit was fast and easy.

JOHNSCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Farid M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
1.0

My order was not processed correctly even after I called to check on it several times. My wife and I spent several hours the day we needed to move on the phone to get things figured out. The check in/out process is ridiculous and time consuming and it should have been better done in person. I will never use UHaul or this location again.

Samuel H. 
Rating:
5.0

These trailers need better tie-down fictures in them. Not to mention more of them

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

LARRY Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Everything was great!

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

GENE L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

The process was the worse. The app and the website would not let me select “pick up truck” I had to continue to load and reload. I will be calling customer service. I arrived at the location and it took me over 45 mins to get the truck eating into my 6 hour window. I called customer service and it said I will be waiting for 10-20 mins but it was longer. I also used the chat window for help and the website never replied. It was the worse experience I ever had. More stress to add on a moving day.

Angelina M. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
4.0

I want to say there are so many locations this one happened to be a stone's throw from my new residence but what is important is the great service I can tell you about! The costs are very reasonable and for as long as this great old American company has been around, it only gets better! You made my move 50% easier and didn't add to the displeasure of moving, LOL! Great Service, Than You UHAUL!!

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Overall a good experience. Using my c

Richard M. 
Rating:
5.0

This UHaul station made it easy to pickup and get moving and made it pleasant and a bit fun too. Thank You, Mount Joy Motors in Mount Joy ,PA!

kimberley H. 
Rating:
5.0

Thank you!!

Deborah S. 
Rating:
5.0

I made a mistake trying to log my return via cellphone and they took care of it when they opened for the week.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

CEIL S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
1.0

Did not social distance nir wear a mask. If I get covid I will knocked U Haul in the lawsuit. Besides putting a customer at risk his demeanor unprofessional and hurried.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Did it after hours and he called me on Monday morning to follow up.

David W. 
Rating:
5.0

Friendly helpful staff. Hassel free renting. Great location.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE E. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

You scheduling department needs a tremendous amount of work. My first rental I had to visit 3 dealers before I finally got a truck. This last rental your scheduling department kept switching my pickup location long before I needed the rental, stating there was no truck available at my location. A few days pass and I get another email switching my location again because there is no truck available at the new location they scheduled. Talking to your reps I got the same story stating there is no truck available and that's all they can do. I talked to the owner at Mt Joy motors and he said when he sees the reservation on his system he makes sure to gets a truck for that reservation. I finally talked to Charlene who for the first time was very helpful and put a note on my reservation that the Mt Joy location will have a truck for me and he did. As far as your $50 reservation guarantee goes, it doesn't mean a thing if you keep switching the pickup location.

Stan B. 
Rating:
3.0

The owner was rude and lacked communication skills. Check out was uncomfortable due to this. Only reason I'd go back is because of convenient location.

KATHY D. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Pick-Up from local U-Haul Neighborhood Dealer. Attendant Jim was courteous and efficient - No hassles and no problems. Truck was clean and sanitized.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Always a positive experience renting a vehicle with UHaul. Almost anybody would usually be intimidated by driving a large truck but they're incredibly stress-free to handle. The ice-cold air conditioning and fantastic sound system make any moving situation enjoyable!

Jonathan B. 
Rating:
5.0

no issue, clean truck-- good value

Stan S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Price

Michael H. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Jim was wonderful. He opened 10 minutes early because he knew it was going to snow and got me in and out in no time. I really appreciated that. My only comment is that you sent the text link to return the truck when the site was closed the day it was supposed to be returned. We returned the truck the same day, not the next morning so I could not use the link to return. I had to call the 800 number to resolve this. Perhaps you should send the return link when the truck is picked up instead of on the day it is due back. That would have saved some phone calls. Thank you. Overall, a great experience

Robert F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

They were fantastic about everything!!!!

APRIL K. 
Rating:
5.0

Nothing

Robert R. 
Rating:
1.0

Customer did not leave a comment.

Tyler G. 
Rating:
3.0

I was a little disappointed this time, the previous weekend everything went fine with the 10 foot truck, this weekend we were supposed to have the 15 foot with lift and appliance dolly. The 15 foot was not there when we came for pick up, so had to use the available 10 foot. We had to make additional trips plus had an issue. With the refrigerator not fitting in. Very disappointing

Karen C. 
Rating:
3.0

The registration/rental process was lengthy - 15 to 20 min. Also, the computerized system accepted my address but rented the item to "Cythia Smithfield" which is not my name.

cythia S. 
Rating:
5.0

Staff was very helpful! I will be using them again in the future!

Karen C. 
Rating:
5.0

I know we chose 24/7 pick up, and drop off, I only wish I had known that there was a representative at the location. The pick up would have gone much faster.

John F. 
Rating:
1.0

The guy at the garage came out and moved a van to make space for me to back the 6x12 trailer up into. Once he moved the van he went back inside and did not even offer to stand by to watch as I attempted to back the trailer into a space between 2 other trucks--not something I do every day and not the easiest thing to do on his small lot that had multiple cars parked in front of me. Thankfully my girlfriend was there to watch as a I backed up. Then the guy came back out and just watched me as I attempted to unhitch the trailer and I needed lifting help. However, the guy suddenly became friendly when I went inside to get my receipt as he asked if my vehicle needed any service or an inspection. I've rented from Uhaul several times and never had a bad experience but I would never go to this location again. The lot is a mess with little room to maneuver a big truck or trailer and the customer service was TERRIBLE.

Jonathan A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Mount joy motors is great. 12/10

Collin D. 
Rating:
3.0

Trailer was not 100% ready....top rear left marker light not working at all; left tail light needs replaced...works intermittently; tires were not round. However, trailer pulled straight & true.

John K. 
Rating:
4.0

Closed Saturday at noon so did I not interact with a person. Tried using U-Haul app to check out but couldn't find my location.

JAMES H. 
Rating:
3.0

renting for a short two hours should not be so high.

Carole D. 
Rating:
5.0

Excellent service and professional management

Mark L. 
Rating:
5.0

The key return was a little awkward since the key chain attachment was larger than the key return slot. Not a big deal but I had to detach it to drop the keys - maybe use smaller ones next time! I really appreciated the service there- super kind people! They understand that moving is stressful!

Diane D. 
Rating:
3.0

Customer did not leave a comment.

Les R. 
Rating:
3.0

What is the purpose of making a reservation, when you go to the pickup point and your truck has been given away before your scheduled pickup time??? Then to correct the situation you give me a truck that is 10 miles away from where I'm at, at the original pick up point.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Rental worked out perfect for us. We will rent another truck in late November to finish our move.

Don P. 
Rating:
5.0

My story is long but to keep it short, I can not say enough good things about my experience last weekend in renting from you. First, we requested and picked up a 4x8 trailer which turned out to be too small for our needs. However, in called the main Uhaul number, everyone we spoke to went above and beyond in helping us get a small truck for our move.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Steven Q. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

tim D. 
Rating:
3.0

U Haul Rep was Rude and seemed to be bothered that he had to take the resavation.

KEVIN T. 
Rating:
5.0

Nothing needs improved at the Mount Joy Motors location. They are courteous and go above and beyond to answer all your questions and make your U-Haul experience a great one!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
5.0

This place was the best. They went above and beyond when we needed a different hitch and adapter for lights. Great service!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN B. 
Rating:
5.0

Customer did not leave a comment.

kenneth L. 
Rating:
4.0

Nothing good place

CARL E. 
Rating:
4.0

Customer did not leave a comment.

Sarah F. 
Rating:
4.0

When we picked up our contract was for drop off at Mountain Top. We specifically asked if it is going to be a problem. They said no. The contract states drop off is Mountain Top. We arrived at Mountain Top and was told he would not accept it due to no room for it. That we had to return to Wilkes barre. This is the second time we had used uhaul that there has been a issue. The last time it was over a two hour return problem. The person at Wilkes barre was very nice. Our son is moving and was planning on a large truck. I believe we will be looking elswehere.

lloyd E. 
Rating:
5.0

Great customer service

Gerard H. 
Rating:
5.0

Excellent service by provider including making reservation, truck pick-up, and condition & cleanliness of truck

Rob F. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
4.0

Customer did not leave a comment.

Corey Q. 
Rating:
3.0

que el sitio sea mas alumbrado para la entrega de noche ya que es muy oscuro y no hay visivilidad en el Parking

Francis M. 
Rating:
5.0

The gentleman that helped us was very nice and helpful.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Alphonse M. 
No reviews have been submitted for this location.

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