Customer Reviews for Mount Olive Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mount Olive Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Larry N.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Passenger side mirror was not operational, which made driving very dangerous. The truck is extremely bouncy on the freeway as it has very poor shocks. Tire pressure was low when picked up, making driving unsafe. Overall, did not feel comfortable driving this truck.

Javier C.
Rating:

Great service and Friendly people

alan D.
Rating:

Customer did not leave a comment.

Marco M.
Rating:

Customer did not leave a comment.

BYRON W.
Rating:

My issue is to do with inspecting the vehicle for damages prior to picking the vehicle. I find it illogical that U-Haul would present to the customer as a default that the truck is free of damages, when time after time; such damages are reported by your clients. The link to carry out an inspection suggests that the vehicle is free of any issues and it's up to the customer to challenge it otherwise. From a customer perspective, it's a gross waste time to figure out something that's already established. If I didn't know any better, it appears that U-Hail is deceptive and engaging in a dishonest practice. Moreover, navigating the link on a small mobile phone can be challenging, especially to those who are not skilled with electronics.

Gary N.
Rating:

Maybe not the fault of dealer, but on line check in process was ‘horrible' .. web site not user friendly. Ended up having to call customer service to finalize transaction - total time spent 30 minutes... very unacceptable. Won't use again if at all possible. Gary

Javier C.
Rating:

Customer did not leave a comment.

Rosanna B.
Rating:

I have a easy and fast service.

Darrell A.
Rating:

I had a really good experience with this location and all transactions went really smooth.

MIGUEL F.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

I would rate the experience as acceptable, but in need of improvement. 1. Ideally it should be possible to choose a specified rental combination (a-b-c specification trailer plus x-y-z specification truck) and then search for availability at the various locations. Short of scrolling through many pages of listings to see if the combination is available, one must call your phone number to accomp[lish the same in a shorter amount of time. 2. When renting a trailer - truck combination, one may realistically assume the truck in question is equipped with a hitch. Not so! I strongly suggest the that hitch inclusion be made integral to the rental process. I will award you a grade of 'B' due to the care and professionalism of the person on the phone and the person at the location. Otherwise, you would get a 'C-' to 'D+'.

Yvonne G.
Rating:

Customer did not leave a comment.

NOAH S.
Rating:

Customer did not leave a comment.

Laurence C.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

LEILANI W.
Rating:

Customer did not leave a comment.

LUCAS N.
Rating:

I rent a storage unit here, and just recently I rented their uhauls. All great!!

WENDELL W.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Customer did not leave a comment.

OSVALDO M.
Rating:

The guys at the Duarte branch are awesome! Great service, very professional.

Laura D.
Rating:

Customer did not leave a comment.

Sean R.
Rating:

Customer did not leave a comment.

Wen Jie C.
Rating:

Nice guy and gave me more time to move since it is international moving.

Eduardo I.
Rating:

None. Best service.

WILLIAM C.
Rating:

When I was putting my reservation down for my truck, car tow, dolly, and blankets the person on the phone told us and confirmed we would only have to pay around $1700 before insurance. When I was getting everything they overcharged us $300 and refused to work with us knowing these calls tend to be recorded and monitored. I am NEVER going to use U Haul again and I intend on telling my very bad experience with friends and family.

Lisa M.
Rating:

I spoke with Valerie over the phone. She was very kind and patient. She took time to go over my options and helped me settle on something different than I originally thought was needed. The guys at the location were both very polite and friend. 100% positive experience. Thank you for being there 😷 Stay safe and God bless. Lisa Marie Mickey

ORLANDO Z.
Rating:

I paid for the dolly and the customer service person forgot to place in the cargo trailer and I had to go to another location to pick one up. It was very inconvenient.

TIMOTHY M.
Rating:

The person at the front desk was not very friendly a little rude

Alexander T.
Rating:

The truck was dirty and I was charged $25 for gas even though I returned the truck with the same gas gauge reading as when I picked it up!!!

Charese M.
Rating:

Customer did not leave a comment.

Melissa W.
Rating:

Customer did not leave a comment.

Sergio M.
Rating:

I appreciated that this location had after hours drop off. Only problem was there system would not accept my unemployment Visa payment card with bank of America

Kingsley L.
Rating:

Service was top notch, answered all of my questions and were super professional. Great work!

ALFRED S.
Rating:

Customer did not leave a comment.

Erik G.
Rating:

Customer did not leave a comment.

sin L.
Rating:

Actually I booked the rental location in arrow highway location in Baldwin Park 2 weeks in advance, however, you moved my booking in Duarte without my consent. I am very upset this action you made.

ALBERTO L.
Rating:

no comments

GARY T.
Rating:

I reserved an auto transporter a week in advance and requested to pick up at a location near me instead my pick up location was located several city's away. I requested my drop off close to my destination, instead it was clear across town. . Your dispatch center is inconsiderate to the customers needs, as well as the rate quoted was not the rate charged. To bad there aren't other nation wide companies that offer the same. If there were I would go elsewhere.

Charese M.
Rating:

Customer did not leave a comment.

Nikolay K.
Rating:

Customer did not leave a comment.

HONGJUN Z.
Rating:

Please give the instruction how to return the equipment during the night in front of gate. Thanks.

Joanna M.
Rating:

Super easy truck rental! Didn't have to be in contact with anyone did everything via my cell! Awesome!

GREGORY H.
Rating:

Customer did not leave a comment.

DANTE C.
Rating:

Customer did not leave a comment.

RAYMOND L.
Rating:

Originally my trailer was reserved to be picked up in Norwalk on Saturday @ 8:00a.m. On Saturday afternoon (very short notice) I received a recorded phone message that my pick-up location had been changed to Duarty (23 miles from Cerrtios) at 12:00 noon. I am not pleased with change in pick-up time and location.

Isaac S.
Rating:

The scheduling service did a poor job and changed my pick up multiple times without warning me of the difference in store hours, resulting in my trip being delayed a day. Customer service at the onsite location was awesome, but the location should make sure to have the tools on hand necessary for adjusting a hitch. Additionally, there was garbage in the back of the trailer (one grocery bag full). Overall I was very disappointed in my U-Haul experience.

ROBERTO P.
Rating:

Great customer service. Keep up the great job

SHARON W.
Rating:

Customer did not leave a comment.

SABRINA O.
Rating:

However I originally ordered from another location that did not have a combo lock for self service as they stated. They were long gone at 2pm and had no way to contact them. I contacted UHAUL share and they directed me to another location. I want to speak w a district manager asap! Sabrina 805.886.1964

AHIZA B.
Rating:

Friendlier employees.

HANS B.
Rating:

Truck was not clean, but ok for my use

NINA T.
Rating:

Customer did not leave a comment.

ALEJANDRO S.
Rating:

Customer did not leave a comment.

DAVID B.
Rating:

Customer did not leave a comment.

Ryan H.
Rating:

Customer did not leave a comment.

Darlene I.
Rating:

Customer did not leave a comment.

Russel H.
Rating:

Customer did not leave a comment.

Timothy W.
Rating:

Your team was very helpful and efficient, made the whole process easy, GOOD JOB!!!

James S.
Rating:

Convenient. Easily accessible. Good service. Was in and out! Will be going back

Marco M.
Rating:

Excellent Service and equipment.

Armando M.
Rating:

Staff was professional and friendly.

Brian B.
Rating:

Customer did not leave a comment.

Raymundo M.
Rating:

Customer did not leave a comment.

Brandon B.
Rating:

The truck was dirty with bird droppings on hold and trash still inside. The gentleman at front desk didn't get up and walk the truck with me. It looks like the truck had not been washed in months.

Isaac V.
Rating:

Customer did not leave a comment.

Britanny A.
Rating:

Customer did not leave a comment.

Maureen A.
Rating:

This is the second time I used this office. It was very easy and efficient both times. The best!

Chenyuan P.
Rating:

Customer did not leave a comment.

Charles O.
Rating:

We always use this rental spot for family related moves of furniture etc. Would recommend do all our friends.

Gary A.
Rating:

Customer did not leave a comment.

Cindylee S.
Rating:

They're always very helpful at this location. The reservation line operators, who are not present at the location, are great. I had to call several times - and all of them were really helpful.

Jimmy M.
Rating:

Customer did not leave a comment.

Bonnie M.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

I returned the UHaul vehicle with exactly 44 miles by the odometer reading, which was my ceiling, yet I was charged an additional mile.

Malek A.
Rating:

Good service good people

Garo J.
Rating:

Customer did not leave a comment.

Shih E.
Rating:

Nothing everything was perfect fast n efficient

Ralph T.
Rating:

Customer did not leave a comment.

James R.
Rating:

Customer did not leave a comment.

Christopher R.
Rating:

Customer did not leave a comment.

Karen W.
Rating:

This place is a great place to rent are U-Haul truck the prices are great customer service was excellent I recommend this place to everyone thanks again for a wonderful move

Belinda K.
Rating:

Customer did not leave a comment.

Diana L.
Rating:

Customer did not leave a comment.

Christopher D.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

Everything was great. Training of personnel was being done and with that the service was still weel done

Edward H.
Rating:

They guy that helped me with the return selected the wrong order form and almost charged the other customer $50 for gas and almost 1000 miles, if i didnt argue about the gas guage he wouldnt have realized it was the wrong order

Robert R.
Rating:

The guys that helped us with the van pick up were very kind, courteous and helpful. Made checking out a breeze. Dan checked us back in. Made it also a breeze bringing back the van. Wonderful experience! The cargo van we rented was in excellent condition. Would definitely rent again from this location and highly recommend!

Alberto L.
Rating:

none

Sergio B.
Rating:

Customer did not leave a comment.

Eric J.
Rating:

Great people there!

Eric J.
Rating:

This was perfect!

Matt M.
Rating:

Customer did not leave a comment.

Alberto L.
Rating:

none

Alberto L.
Rating:

no comments

Charles E.
Rating:

Customer did not leave a comment.

Maureen A.
Rating:

Personnel were courteous and very efficient. The whole process was fast and simple. Thankyou.

Vardges B.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

I was told mileage was 70 cents per mile and when I looked at my receipt it was 79 cents per mile. I returned the truck in the morning because I didn't want to take it back at night where pictures are not viewable and still within a 24 hour period and was charged two days. I wish instructions were clearer on the checkout process as well.

Charles O.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top