Customer Reviews for Mount Pocono Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mount Pocono Self Storage

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Maritza S.
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Customer did not leave a comment.

Scott V.
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Customer did not leave a comment.

Paula W.
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The woman who is usually at this location as service representative is rude and very incompetent when it comes to handling consumer issues. It is my understanding there have been many complaints referring to her. She needs to be trained in customer service or someone else should represent the front desk .

Mary L.
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Friendly. cheerful. Pleasant experience

Thomas B.
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Customer did not leave a comment.

Curtis B.
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Start to accept cash again, not increase the rate after a person return the equipment.

Fiddle B.
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You’re doing just fine

Lessie B.
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Nothing. The staff was courteous, polite and friendly.

Victoria D.
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Customer did not leave a comment.

William G.
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Great customer service

Deborah F.
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I had gotten stuck a few times due to weather. It was a long trip. When I arrived, they were so willing to help. The gal who I dealt with was wonderful! She got a last minute storage unit as my home wasn’t ready yet, and even helped me with a free lock due to my troubles traveling. I will always use UHAUL in the future for any move I make. Everyone I dealt with from the phone customer service reps to the local employees were just fantastic. Thank you!!

Janeen N.
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Customer did not leave a comment.

Junette J.
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Customer did not leave a comment.

Charlene S.
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Let the customer know in advance that when using the mobile pick up that they also need to return the vehicle via the mobile check out.

Richard S.
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None

Erik L.
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Great customer service. Great experience at this location.

Ann M.
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Mi nombre es Fernando y no tengo idea de quien esta usando mi correo y mi numero de telefono, ya que yo no he solicitado ningun servicio de uhaul. favor tomar nota, alguien esta usando mi correo electronico y numero de tlefono

Michael U.
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N/A

PAUL S.
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all employes were profesional,nolegable.curtias

JERONE W.
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We did a recording of the truck so to drop it off I don't see why we have to take pics when we have a recording. Which we inspected the truck ourself but that is the company rules to take pictures.

Peter G.
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Customer did not leave a comment.

Marilyn P.
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Customer did not leave a comment.

Shelly P.
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Great service

Ireneusz K.
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Customer did not leave a comment.

Stefano I.
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Customer did not leave a comment.

Carmen R.
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Awesome! Customer service is an A plus! Def use and recommend this location for truck rentals & storage.

Amari R.
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There was ice and snow on the top of the truck. I had to clean it off which led to a ton of ice in my mom’s clean driveway. I realized the ice was on top when I stepped in the brakes and some fell in my windshield. It could’ve hurt someone and/or I could’ve gotten a ticket on the highway.

Shelly P.
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Love the service. Everything was good

Annmarie E.
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Customer did not leave a comment.

kurt C.
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Customer did not leave a comment.

Anthony C.
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Customer did not leave a comment.

Dominick P.
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Customer did not leave a comment.

Zachariah M.
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Customer did not leave a comment.

Sean S.
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Excellent service! Keep it up!

Johannes D.
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Customer did not leave a comment.

Kyle L.
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Make sure all truck amenities are working

Jerome B.
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Customer did not leave a comment.

Christopher S.
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This truck needs to absolutely be retired 160 some thousand miles on it terrible suspension and looks like it's been beat up looks like someone went between two semi's with it. There was no interior light the cargo/cab lights took forever to figure out how to get on because of not having cargo lights I fell a few times trying to get in and out of the U-Haul truck and had to pay a total of $358.17 for everything no reason or excuse for a rented vehicle to be like this then tell me you'll send out road side assistance and not do it in 3 days

Christopher T.
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This location should not require customers to speak out their personal information out loud while other customers are listening. The computer to enter information should be closer to the front counter to avoid this!

Gerald G.
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Customer did not leave a comment.

Olga K.
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At this particular location representative was very professional and nice at the same time.

Nicholas S.
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I was a bit disappointed that the padding blankets were not available.

Herbert D.
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Customer did not leave a comment.

Cathleen B.
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Customer did not leave a comment.

Angela K.
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Update your computers.

Lourdes Q.
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Customer did not leave a comment.

Salvatore C.
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Brakes sucked truck pulled to one side truck was dirty inside the cab there was a bad with an empty beer can

Steve C.
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This is the only place I use for truck rentals and mainly because the owner / operator is always friendly and helpful. I really wouldn't consider going anywhere else.

Peter J.
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Customer did not leave a comment.

Derrick B.
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Customer did not leave a comment.

Ronald M.
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When we arrived there was no pickup truck and our reservation was for a pick up truck. With a disgruntled customer ahead of us making a short wait for our turn, luckily a pickup arrived. Otherwise I would have felt our online reservation was useless. We really needed a pickup for the move we were doing.

Salvatore C.
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The lady was very friendly that we rented the u haul from no need for any improvements thanks again will be definitely doing business again in the future.

William K.
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Customer did not leave a comment.

Sheila H.
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Very understandable everytime I had to push back the schedule date.

Christina B.
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Truck broke down. No new truck was provided. Even after being told one would be. Had to call daily for 2 weeks to get refunded money. Uhaul customer service told me the location did not know how to refund.

Sherri S.
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Rose was great helping us with all our needs!

Steven S.
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Not very happy my rental location was changed to further from my house

Michael T.
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Customer did not leave a comment.

Jennifer M.
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Dropped vehicle off after hours. The drop box was very much accessible.

Eva S.
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You need to have more trucks available I had to rent a van which cost me more, because I had to make two trips. Not good!

Dominique M.
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Nothing. I had a wonderful experience with the staff there.

Elizabeth B.
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Customer did not leave a comment.

Christian V.
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The truck cab interior was dirty and smelled horrible. The smells was so bad it gave me a headache and made my son sick. I would have expected the rep to have provided a discount when this fault was pointed out

Jeniffer S.
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Love the service

Shamecca B.
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Customer did not leave a comment.

Victoria C.
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Customer did not leave a comment.

Holly N.
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thank you

Roberto G.
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Customer did not leave a comment.

William A.
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No comment

Dale K F.
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Customer did not leave a comment.

mohamed M.
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Customer did not leave a comment.

Meylin S.
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Rose is always very helpful and it is a pleasure doing business with her.

Edward S.
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Amazing service will rent again

Douglas W.
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Customer did not leave a comment.

john L.
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Great customer service

James B.
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Customer did not leave a comment.

john L.
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Very good service, great vehicle, very friendly & knowledgeable associate. Highly recommended!

CRAIG W.
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Unfortunately I dont have the lady's name who help me. She was extremely helpful, pleasant and courteous. I usually rent at another location but will do business at the location for now on.

Christine B.
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ROSE IS A SWEETHEART..GIVE HER A RAISE.

Christina R.
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The truck stunk really bad. There were ashes everywhere. The lady who took care of us tried to clean it but all it did was make the smell worse!

Mike M.
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Customer did not leave a comment.

matthew S.
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Customer did not leave a comment.

eric M.
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The truck was dirty there were ashes all over they failed to put the dolly we rented in so we had to go back. They stayed in the office and pointed out the window that’s your truck the woman seemed out of place like she did not know how to handle the rental the truck was supposed to be 1/4 full it was below very unhappy with the Tobyhanna PA location pick up no proper customer service

SAUL B.
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Keep simple as it is!!

Bogdan T.
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Customer did not leave a comment.

Lorna M.
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Customer did not leave a comment.

Vickie C.
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Customer did not leave a comment.

NICOLE R.
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Excellent customer service

Jose V.
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The main factor in customer services is the customer. You can't help it when a customer does not know how to be. I am always satisfied with the customer service here at this location, and I do see them handling several people at a time and all the while keeping their composure. Great worker. Her name was Rose

Robert K.
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Customer service desk agent could’ve been more kind. A bit rough for no reason.

Garcia A.
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Very helpful and friendly

Stanley R.
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This pickup station was great but I had to drive 90 miles to get there since there were no trailers in the Binghamton N.Y. area.

Steven M.
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All good, no changes

Linda L.
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Customer did not leave a comment.

julien D.
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Customer did not leave a comment.

Carlos M.
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Everything was great 123 done, return painless, wait time 0, the best experience I ever had with Uhaul.

CORINNE G.
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THE BEST!

CORINNE G.
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Professional friendly service! The BEST! Thanks so much! CJ & Mary

Phillip S.
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Customer did not leave a comment.

George G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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