The woman that works the desk, sorry I totally lost her name, is great! I was at a loss as to what size storage unit I needed so she asked me a couple questions and recommended a size and it was perfect! The grounds are always clean and the unit I rented was also!Cara B.
Customer Reviews for Mount Pocono Self Storage
(U-Haul Neighborhood Dealer)
Tobyhanna, PA 18466
(1 1/2 mi past 940/611/196 intersect/pizza hut)
Services at this Location:
- Monday10 am–4:30 pm
- Tuesday9 am–4:30 pm
- Wednesday9 am–1:30 pm
- Thur–Fri9 am–4:30 pm
- Sat–Sun9 am–1:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All non motorized rentals where the reservation was completed in advance should be able to pick up that trailer and text you i have it. That information should also be told to the renter so that person would be more inclined to complete the rental process in advance. Of course pick up is still at or after the time it is supposed to go out.Terrence E.
Rose is great and service is wonderful. The van is perfectmarcy S.
Nothing.Very professional & clean location.Helpful and friendly staff.Richard S.
Very organized and experience went well.William L.
Customer did not leave a comment.kevin B.
Rose and her excellent service was great. She did everything right by usMarcy S.
Customer did not leave a comment.CINDY W.
Rose and her colleague were always helpful and ensured that we had the trucks that we needed to move our school from one building to another. Thank you very much!Michael P.
Customer did not leave a comment.Carlos V.
Very pleasant experience. The truck and equipment we rented were all in excellent condition. Staff at the location is very nice and very knowledgeable. The movers we hired were excellent as well. My experience could not have been improved upon.Anthony N.
Customer did not leave a comment.Cesar V.
Everything was perfect very professional, helpful. She explained everything very well to me. Beautiful personality, I like to thank person that help me.Mitchell S.
Customer did not leave a comment.Harlem K.
great hosts everything was 100%ANDREW L.
Although my pickup destination was switched while in transit, they accomodated my problem and had a unit to rent me.Robert A.
Customer did not leave a comment.Luis S.
Customer did not leave a comment.Kelly L.
Your customer service people a very pleasantJean K.
The lady was very pleasant The gentleman that was there With her gives me the right advise I keep my car in the lot. And the return was very simpleJesus C.
The team at this location were great very knowledgeable and respectful. So helpful in everything.Robin H.
Customer did not leave a comment.Kenya S.
The Attend was very good and CourteousNoel P.
Great working staffJohnny M.
Are you kidding Rose Andris was amazing in getting what I needed and when I wanted it. She was funny and kind a real pro at what she does for u-haul. I recommend every one rent at her location in Tobyhanna, PA when they need to hual things. B. Jay JohnsonBryan J.
Customer did not leave a comment.peter H.
Customer did not leave a comment.Marie R.
truck was trash, dents and passenger door did not open from the insideMichael R.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Cicely H.
Customer did not leave a comment.Terrence B.
Customer did not leave a comment.RAYMOND A.
Give the staff a raise! Their fantastic.Christopher V.
As a business owner I'm always looking to improve. But as I was served at this location I couldn't see anything out of order great customer service very friendly with excellent instructions on how to use and return back Equipment. I give it a 9.75 only because all businesses could improve in some kind of way but I just cannot find one at the moment.Erik L.
Customer did not leave a comment.PETER R.
Customer did not leave a comment.FRANK S.
Staff very friendly, helpful and communicativeDevrel C.
Customer did not leave a comment.Kyesha H.
Location was fine, staff was nice too. But the 26 footer I ordered online was not there when I went to pick it up. If I would've known that I would've just went somewhere closer for the 15 ft one they gave me. Like I said, staff was nice, uhaul just need to get their shit togetherJia C.
The staff at this location was fantastic to work with! Would highly recommend.Davis B.
Customer did not leave a comment.JOSE A.
Customer did not leave a comment.Patrick M.
The young lady in the office was wonderfully helpful.Grace F.
Overall great experience, after 100k trucks need to be decommissioned. Due to excess ware on motor and transmission. Highly maintained vehicles.Herman S.
Nothing. Experience was as good as could be expected.Gary G.
Customer did not leave a comment.Yusuf B.
Customer did not leave a comment.Chetan P.
Renting equipment from Mount Pocono Self Storage is always a breeze. Rose is very helpful and friendly.Meylin S.
great location and customer service! very convenient! 10 stars!david R.
Customer did not leave a comment.Argirios Z.
Customer did not leave a comment.Salah A.
I was told my reservation was canceled the day before I needed the truck. Then after I complained I got a call back saying my reservation was good. When I went to pick up the tuck at 9:00 am on August 6th I was told my reservation was canceled again! I reserved the truck in June for August 6th and stopped in the office on August 2nd to confirm we were good to go. Thankfully the woman in the office on the morning of the 6th let me have a truck! Give her a raise for doing the right thing! I don't understand how after going through all the online prompts and showing up at the office on August 2nd confirming my reservation that some how my reservation got canceled!!! I had a closing on my mother's home this week and it was a very stressful experience dealing with U-Haul!James M.
I can easily say I recommend that place to anyone. The girl who works there nice / always smiling even is bad weather. Thank youBogdan N.
They were quick and helpful!Kendal H.
Cannot think of anything to improve this site Rosie and staff are top notch.Vincent G.
The only thing they said they email mail me my bill which I have not received yetAntonio D.
Customer did not leave a comment.Meylin S.
This location was fine. Reserving the truck online was terrible. We had reserved the truck for pickup in State College. At 4:00 p.m. the day before they called to say they didn't have one, EVEN THOUGH WE HAD RESERVED ONE! YOUR MISTAKE cost me over $200 in additional costs.Scott H.
Customer did not leave a comment.Edisson A.
The lady who helped us was very kind and helpful. She showed us everything we needed to know before we headed out.Abigail S.
Rose in Tobyhanna is great. She is personable, professional and efficient.Philip D.
Customer did not leave a comment.Sharon P.
The contract I had was with the woman who answered the phone. She was very kind by adjusting her voice and speed of talking when I said I am hard of hearing. She talked to me two more times and helping me out again in a very professional way. When I met her she was smiling and help full. the Man on staff was equally kind, professional and very helpful. I have rented 3 uhalls over the last year and this uhall office was very much better than the others.Ralph P.
Customer did not leave a comment.Kathy S.
Customer service was greatMelinda P.
Needs to be cleaned and maintained betterCatherine M.
Customer service is excellent!Brian G.
Great Service.Terence B.
The vehicle was perfect. The front desk, Rose, was perfect. Great experience.Mary A.
Awesome staff in office !John M.
Nothing that I can think ofJuan J.
Customer did not leave a comment.Wilson C.
Customer did not leave a comment.SYMANTHA H.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Jose P.
Since we used after hour drop off did not have contact with anyone but we had talked with people there before to check rinks out.Erika P.
Keep doing what you're doingThomas S.
Customer did not leave a comment.Marc r W.
Customer did not leave a comment.edward N.
Customer did not leave a comment.Ismael S.
Customer did not leave a comment.Ismael S.
Second time we rented a truck from this location. Great experience!Valerie J.
Customer did not leave a comment.Akmal K.
Keep doing what you do this location is greatSALVATORE P.
This was my 3rd time dropping off a rental at this location.Plenty of room for drop off.It was early Sunday morning so the facility was closed.However,from past experience,I know the staff is very nice & professional.Richard S.
Customer did not leave a comment.RENITTA S.
Customer did not leave a comment.ANDRIA F.
There are some trucks that are in need of bodywork other than that the service was great. I didn't get the name of the lady that was working the afternoon shift on Tuesday around 4:15 but she was fantastic. Helpful and knowledgeable.Rina B.
Customer did not leave a comment.Roger M.
Very kind staff, all who took care of me.Simbel S.
Customer did not leave a comment.SUNIL C.
Customer did not leave a comment.Carol J.
Nothing everything was handled by the receptionist and she helped me with everythingTRAYVON T.
The staff is always pleasantTAMEKA D.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Rizwan K.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.STEVEN Y.
Customer did not leave a comment.Willis R.