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Aaron J
Customer Reviews for Mount Pocono Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rose was amazing person was very professional and understanding. I would recommend people to this location. Thanks Rose!!!
John FTruck had concerning noises that sounded like from the back right when starting up. Wondering about maintenance .
Linda JOur preferred location was much closer and more convenient. This location ended up costing significant additional mileage money. This seems to happen often when renting from U-Haul. Getting the reserved truck to the location at which it is reserved should not be a difficult fix and would make your customers far more satisfied. Or simply don't take the reservation at a location in which that size truck is not available. That would avoid much frustration.
David ZReceptionist was understanding.vehicle was in good shape for 200,000 miles on odometer..a local haul with 800 LPS installed in the box the MPG was poor.30 miles driven and it took 10 gallons of fuel.
FRANK CVery nice and friendly associate
David FMake sure everything is updated, I had to jump through many loops. The ending, I was charged a lot more for what I was quoted and used less mileage and made sure I brought back the truck with the same amount
Ronald JOverall the service was very good very friendly people
Shanika FRose and Rob was great thank you for your service
Andrea HRose is amazing! She got me the rental and was able to help. She is so kind and the experience was A+++
Marcelino MExcellent place and customer service!
Slawomir RExcellent
IVANVASYLYOVYCH KI’ve always said customer service ranked the highest when doing business.
Antonio FOverall the vehicle was a 9 out of 10, no problems. But, when I was all finished and I went to sweep out the truck from my own use, I found pieces of glass in corners and along edges. To me it was obviously already there when I picked up the vehicle because I did not transport or break anything made of glass. I wouldn't normally get into a truck to inspect BEFORE I use the truck, so I didn't know it was there when I loaded the truck. But I ended up cleaning up somebody else's broken glass at the end of my use of the truck. I don't know if this is common or not ? But as I wrote - no problems with the vehicle whatsoever. Thank you.
RUSSELL BWe returned truck when facility was closed so I am unable to answer all questions truthfully. N/A should be a choice
Frankie DAsked about the reimbursement for the windshield and she said she could call U-haul but we should just do it. She did not want to be bothered.
Emily FI had 6 days and 2100 miles it barely covered it and my only stop was along the route and if I hadn't googled along route stops for gas I would have been over mileage I suggest giving people an extra 100 to 200 miles in case they can't hit gas stations on the route.
Joe TPerfect
ernesto rYour sales rep Rose was a perfect representative of U-Haul rental. Her expertise, courtesy and professional support was outstanding. She made the experience of renting from U-Haul a much appreciated value and reason to want to rent again should the occasion rise to the need.
Johnny KAlways great customer service at te Tobyhanna Uhaul location.
Edgar PThe transaction was smooth and well conducted
Derrek PRose helped me with my booking and was very accommodating and empathetic towards me while I was dealing with a difficult move and her kindness was greatly appreciated. Please do something nice for her bc she works hard🙏
Nicole GEasy return
Megnote MN/A
Bret PQuick services, easy 123
LEIGH CThe same you did for me everything was very satisfied.
Catherine MRose was the best. Wouldn't change a thing at this location. Always pleasant.
Rosemary ARose in the office is excellent! It’s a pleasure doing business with then . My son has a storage unit here and he loves it..
MAUREEN HAlways a pleasure
NORMAN DGreat and friendly customer service. Vehicle rental process was very easy and so was the return. Very well recommended.
EDGAR PVery satisfied with the service
JACOB PThe customer service was easy, timely & polite. I only wish the trucks were maintained properly so I could’ve used it for the two days I paid for instead of returning it at 2 in the morning because it was severely malfuctioning and unuseable as a moving truck.
BRITTANY SPeople were Professional and Friendly however the truck was junk loud exhaust and the doors did not seal tightly so the wind noise was extreme. Couldn't hold a normal conversation . Forget about your sanity if you were going cross country. we did 400 plus miles and it was very trying. Also the cab no room for the driver.
STANLEY BPeople working there are very friendly and helpful. I recommend that place 👌
Marta MI ordered a dolly to begin with and when I left, I did not have a Dolly because they stated that they didn’t have one for me which made it very inconvenient to move my stuff
Denise SToo expensive
Angel CThe customer service was outstanding
MARGARET GWarm storage maybe
CURT MKeep up what you're doing excellent all the way around
LOUIS CAlways a great experience renting a UHaul van at the Mt Pocono Self Storage location. Friendly, helpful staff and reliable equipment.
HAZEL FVery nice lady 👍
TRACY SAlways a pleasure!
NORMAN DHonest and friendly service!
DIANA DI still wonder what kind of mileage those vehicles get because 2 gallons for 15 miles sounds a little expensive
FERNANDO AThe whole rental process was great! I reserved the truck on their website, and when I arrived to pick it up, everything went quick. It was a great experience, and I would highly recommend this place to family and friends.
Carol ZNo comments. Just drop offs.
JOSE H