I planned on a pickup of 0600. I didn't get there until 0620. There was NO clear instructions in any emails from UHaul on how to check out the truck. I had to spend over 20 min on the phone to UHaul, mostly on hold, trying to get instructions how to pickup the truck. The truck only had just over a 1/4 tank of fuel putting me in a position to stop to get some fuel. I'm not so happy.Paul S.
Moving Truck Rental in Tobyhanna, PA at Mount Pocono Self Storage
(U-Haul Neighborhood Dealer)
Tobyhanna, PA 18466
(1 1/2 mi past 940/611/196 intersect/pizza hut)
Services at this Location:
- Mon: 10 am - 4:30 pm
- Tue: 9 am - 4:30 pm
- Wed: 9 am - 1:30 pm
- Thur-Fri: 9 am - 4:30 pm
- Sat-Sun: 9 am - 1:30 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Tobyhanna, PA 18466
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
was charged extra with no explanationrufus N.
Don't change anything!Rosemary A.
Very satisfying service!CONRAD M.
***** Excellent serviceJohn S.
Staff was friendly and very helpful.Harry M.
Change the management and tell all the employees that if you work until 5:00 PM, that's mean 5:00 PM. I brought the van at 4:53 PM the lady didn't check my van, she said she will check in the morning even though there was 7 more minutes and in the morning I got charged extra for gasoline, luckily I had a photo before and after so they returned extra charge. Poor management in my opinion beed to be replaced immediately. Look at reviews on the google customers are unsatisfied.Nodir K.
Better inform customers IN ADVANCE about the process required to pick up a vehicle before (or after) facility hours... No mention of this was made when I told the attendant, the day prior, that I needed to pickup the van at 7:30am. . I called back to ask where the keys would be and her only comment was "when you check in over your cell, the app will show you"... Not enough, a telephone attendant at UHAUL had to help...Phillip J. Mumfo P.
Just keep doing what your doing.Lisa W.
Figure a way where one can rent with unlimited milesJose R.
overall bad experience with lazy employees who are not willing to share information in detail and clearly but use legal language when a big bill is created. never coming back againPradeepku V.
Staff was extremely professional and helpful throughout entire rental process.Vincent G.
Better working computers.David B.
My suggestion would be to get the trucks serviced more frequently and thoroughly. Especially the brakes and emissions. I've always used Uhaul and will continue to do so, always been great.SCOTT J.
Not much could be improved. Everything was top notch. Rose was extremely helpful and went above and beyond.Gary J.
Very pleasantDenebola H.
Fast and easy service. Staff is knowledgeable with all matters concerning vehicle rentals.Romano C.
nothing,everything was greatMartin D.
Very Friendly service, and a clean office. Thanks for a great truck.Brian P.
Friendly and helpfulGregory M.
Vehicle was not cleaned or gased up for a one way trip.Elizabeth B.
Service with a smile! Very quick and easy. The people at this location are wonderful. Will always rent here when in need of a truck. Thank you Rose and Steve for all you do.Rosemary A.
The receptionist was very helpful pleasant and welcomingJenieth W.
Better mileage rates but overall was good experienceALAN L.
They provided what I was looking for: an available, reasonably priced vehicle to haul some stuff. The management was friendly and efficient. I'll use them again.Jeff T.