Customer did not leave a comment.Michael S.
Customer Reviews for Mount Rose Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JIM R.
Very helpful person at locationmark W.
Customer did not leave a comment.Chad W.
In times of Covid, You would think that the inside cab would be wiped down clean after each use. I used my own Lysol wipes and they were filthy after I finished. I also checked the mileage right after I left and it was off by 9 miles so I paid for 9 miles I didn't use but that was my fault for not noticing it before I left. The truck ran great and everything else was good.Anthony J.
Wish the 10' truck come with the ramp. That will be a big help.JOHN T.
Customer did not leave a comment.Aakash M.
Very friendly staff. Got me in and out very quickly. Wonderful doing business here. I am a repeat customer. They always have a smile and make my day.Dennis S.
Customer service was great and helpful. But as for the company of U-Haul the tires where in poor condition with one flat and two low pressure tires????scott T.
This has nothing to do with the staff at this location. This is how U-Haul (East Bay) canceled my reservation less than 8 hours before the reservation, no phone call, only email at 7 p.m. It took two hours to reserve and pick up at a new truck at 9:30 p.m. and drive all the way from Reno to Danville Ca and back starting at 4 a.m. Otherwise, the truck was clean, and the staff that I returned the truck to was friendly. However, because of this experience, I am not sure I will use U-Haul again.Ronald H.
Customer did not leave a comment.Terry P.
There was a small delay in trying to reach my secondary contact on the phone and Denise with Uhal was very quick to message me and get everything handled. Denise really went above and beyond.Alyssa M.
No one helped me. I waited for them to come help detach the trailer like they said they would. After waiting 20 minutes I did it myself and just left.Andrew B.
Customer did not leave a comment.shannon L.
U haul should stick to there dates and truck size. You changed my location and I had to drive 30 min each way and instead of getting my truck a 7:am I could not pick up until 9:am. That adds another 3 hours onto my day. You also changed my truck to a 20' instead of a 26' truck. I could not get everything in one load. I stopped the next week in Susanville to check on my next truck and they said you changed it also and there was no guaranty that I could get that truck. In fact I probably would no get it. I cancelled and went to Penske and they guarantied the truck for when I needed it. I am done with U HaulClaude S.
Customer did not leave a comment.Mark C.
I received a truck that was â€œready to goâ€ the inner tire on the left rear of the truck was at zero PSI. It was a miracle it didn't fall off the rim while I was driving it. Thankfully, I stopped to check before departing for the trip. I had to purchase a truck-grade air gauge and 80psi worth of air.Anna G.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Eric D.
Absolutely awesome!! Very friendly and quick service definitely gonna recommend this place to family and friends.SALVADOR A.
Customer did not leave a comment.GRIGOR D.
Jessica, Mike, and Jillian are always very nice and very helpful.Andrea L.
Customer did not leave a comment.gary D.
Customer did not leave a comment.Faye P.
Customer did not leave a comment.Steve P.
The owners and staff are always very nice and helpful. I only wish they had more trucks so I could do all my rentals through them.Andrea L.
Manager said I scratched the truck when I didn't. He also said he was behind me on the freeway and that I was doing 70 mph and I wasn't. Whether he was joking or not it was not right. I would never use this location again and am going to cancel my storage unit with them as welljerry L.
Same serviceanthony M.
Customer did not leave a comment.Jane B.
Excellent customer service. Truck and other equipment was ready to go when I arrived.RANDALL H.
Very attentive on being helpful and developing clear understanding.Gerald E.
Customer did not leave a comment.JUDY B.
Customer did not leave a comment.Alan G.
Customer did not leave a comment.Terry M.
Haul sent me a txt very late Friday notifying me the eq was not at the location I had reserved. It took a long time for a nice lady to find a replacement and my pick up time went from 7 am to 9 am. This caused quite a delay in the move. The eq worked well and we were able to work late Saturday night and complete the move on Saturday.Robert U.
Jillian did a fantastic job! Excellent customer service!!Steven B.
The saleswoman that helped me was awesome!Lori A.
Trailer was old, unclean, and tires were very worn. U hail employee had me do all of the hook-ups because they didn't know how and they went to sit in the office while I did it. Same employee told me I could return the trailer to any U Haul location and I would only be charged for the days I used it. None of this was true. The employee should not be working for U Haul as I took them at their word.Michael H.
Customer did not leave a comment.Brian K.
This site is small. Mainly storage facility.Dale S.
Nothing.. this location is amazing! Wonderful people and facility!Tobias K.
Jillian was the absolute best to deal with. 10/10 would use her again! 5 Star service! She made the hassle of me moving such a relief!Matthew T.
When I returned the trailer the girl was asleep at the desk and told me to leave it parked in the drive way and I said it was blocking the way then she said leave it on the street she never came out to help or anything , uhaul location at the summit off herd road is not a location the is professional or belongs being a uhaul location , when I am doing all the work why bother having anyone thereLorri M.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.SABRINA P.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Sarah F.
Answer: You already did it! My local rental site now has two trucks assigned to its location so I don't have to reserve a truck there and go to some other location to pick the truck up. Your representatives at the Mt. Rose Mini Storage location are the most helpful, nicest U-Haul folk that I have ever dealt with!WILLIAM R.
The manager of the store in south Reno asked me to leave after I became upset after I was informed that they did not honor my reservation and gave my rental to another patron. Please explain to me, what's the point in making a reservation if your going to give it to another person. Thanks for terrible customer service, undue stress and a reason to never use Uhaul again.alex D.
Customer did not leave a comment.amber J.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.William G.
Keep up the great work. This is my new pick up location. They went above and beyond to help me find 2 truck last minute when I was in a bind. I really appreciate the extra time they took.Dawn U.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.ed L.
Very professional and very helpful and friendly and kind.Perry N.
Great from beginning to end! It does not get better than that! I did the self check in, I love what technologist allows you to do now.Keith C.
Customer did not leave a comment.EDWARD K.
Excellent customer serviceJames S.
Customer did not leave a comment.GARLAND S.
Customer did not leave a comment.Steven V.
Nothing, the staff member who helped me was very kind and the rental was so easy and efficient.Ashli V.
Considering I haven't moved in 25 years, this move was quite stressful and made more stressful due to the run around regarding the 26' truck I needed. And, I was treated quite rudely by your associate Lisa. However, the saving grace to the entire stressful situation was Jessica and Mike. They were kind, thoughtful and compassionate to how stressful moving can be. I would recommend them to anyone as their first go to regarding a rental. Uhaul is very lucky to have these wonderful people representing them.Denise C.
Customer did not leave a comment.RICHARD S.
Mike and Jessica were great. Made the experience easyPaul D.
The gears slipped while driving. Maybe something wrong with transmission? I'm not sure. Was a safety hazard and someone will probably get injured if this truck is not looked at and fixed. Truck was clean.rebecca W.
Everything was great- the staff is always friendly and helpful. This is our second time renting and will return.Kimberly K.
Great staff!! Very helpful and friendly!! Would recommend this location to anyone!!LARRY D.
Great people to work with. Great Job.Jeff C.
Customer did not leave a comment.John L.
Customer did not leave a comment.Veronica W.
Customer did not leave a comment.GARLAND S.
Customer did not leave a comment.JULIA B.
Customer did not leave a comment.BOYD C.
The person accepting my trailer was very helpful, quick and thoroughDennis G.
Customer did not leave a comment.austin A.
The only thing that bothered me with this rental was I had to travel 20 miles to get it because the location I made my reservation with( 4 blocks away from my house!) didn't have a 26 foot truck. But they had over 24 hrs to send the truck to the correct location but I was told they didn't have any drivers!Donald N.
Customer did not leave a comment.Francesco C.
Great people! Great service! I highly recommend this location!!!LARRY D.
Customer did not leave a comment.Debbie N.
Customer did not leave a comment.Jeffery L.
Customer did not leave a comment.Karena S.
Always a pleasure renting from this U-Haul facility.Andrea L.
Customer did not leave a comment.RYAN B.
Great location, great service, great hosts!Andrea L.
See my note shown above ...mark E.
Friendly customer service.Daniel O.
Super-nice people. Glad to have visited them.JAY B.
I would recommend this location but I would never recommend Uhaul. I booked this truck at your So Virginia office at 5:00 pm the night before and was assured that the pickup would be at that location. Instead they change the vehicle I had rented and had the pickup about 5 miles further south which increased my milage by 10 miles. Uhaul has done this before, I only used them because every other truck rental was sold out. Uhaul doesn't care about their customers, the staff at So Virginia and the office at Moana are slow, ill mannered and could care less. I will delay my plans next time I need to rent a truck if it mean having to rent from Uhaul. They have a monopoly and don't care how they treat customers.Ray R.
You charged me twice! Made me go to to location!melanie J.
Customer did not leave a comment.Toby B.
Customer did not leave a comment.Robin B.
Customer did not leave a comment.Franklin X.
Customer did not leave a comment.Ken B.
This was not the site we were supposed to be renting from. We wee suppose to pick up at the Double Diamond U-??Haul. But they sent a text saying the cargo van I reserved for 11am, wouldn't be ready until 1. That surly didn't work....so the closest truck they had was the Mt Rose location. Farther away for us...but we had no choice.Linn M.
Customer did not leave a comment.elisabeth Z.
Customer did not leave a comment.Carol C.
Dealt with a new employee this time. Wonderful individual. Great disposition. Polite, respectful and very helpful. As always my experience with this business has always been and continues to be very pleasant and friendly. Can't say enough good stuff about them but I highly recommend the business for storage, rental of UHaul equipment, packaging material, etc. These folks, regardless of who you are dealing with there are just plain out right nice people. I have been dealing with this particular business for over 20 years and never dissatisfied.Dennis S.
Facility is fabulous. I would definitely use again!Andrea L.