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grant N.
Customer Reviews for Mountain Home Helpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! He went above and beyond to make sure I was taken care of.
Shonda J.Everything was great
Thomas G.Again awesome guy
PAUL S.Had trouble checking back in but guy was super nice and helpful
tammyer R.Better training for the location personnel. I wanted to extend my rental just two days. The employee extended it 4 days and more than doubled my rental cost. He could not correct it and had to rebuild my rental reservation from scratch, even though I had done this a week prior and showed him the confirmation. It took more than an hour for a simple trailer pick-up, which in the past would have been less than 15 minutes. This was a very bad pick-up experience. Additionally, the employee became combative when I was taking my own photos of the trailer, yet I never did receive the ones that he supposedly uploaded, as they never appeared on my U-haul account. I would not recommend this location due to being very unfriendly, unhelpful, and the general lack of customer service I have been accustomed to from most U-haul locations.
Jim S.Great services
Harrison Y.Was closed at drop off!
Robert B.Make sure that when you tell a customer that his deposit is being refunded that that indeed happens.. it's been twelve hours and I have yet you be refunded my deposit and I need that money to eat...not happy with the way thing are handled concerning returning deposits
william B.Very professional and efficient staff!
craig T.Make sure the truck is full of gas when left
emily H.Great service
Earnest H.Truck reeked of cigarette smoke, left side mirror and cup holders were broken
Diane D.The manager was excellent and very easy to work with. He's doing a great job there.
Scott R.Not much improvement needed.
Charles G.Easy after hours drop off.
francis B.Goes above and beyond to help me
James N B.Very helpful/ friendly gentleman. Above and beyond to help make my hellish nightmare over. Was so helpful. Excellent employee!
KATHERINE M.Customer service was great.
Tim P.The LH rear tail lamp was flaky during travel; it was fine during testing before leaving pickup site. I'm not sure if there is a test method for a situation like this.
Jeffrey J.The place for the padlock was loose
Dale W.He rushed us out
Shawn J.Great management. Great service.
HARRY W.The cab and truck smelled like dog and had dog hair all over it. It was not very pleasant. Other than that it was an easy experience, very user friendly. I liked the video online at the end to show me what I need to do to complete my online return of the U-Haul. I like that we can return the truck without someone being at the location. The price was not bad at all. We hauled a two-bedroom 1 car garage apt in two trips with a 20' truck.
Levi H.When we picked it up the (very nice) guy said “we'll see if it starts right up..†etc. we didn't think much about it until the battery died and needed jumped three separate times during our move. Other than that, everyone we dealt with at pick up and drop off were very friendly and kind.
Tyler M.Ron was great to work with and being in a quiet location is good for someone new to driving / working this type of equipment.
Steven T.He is the nicest uhual rental in town go to him recommended!!
Hai S.Great service and clean equipment Ron was very helpful
JACOB M.The gentleman was courteous had us out and on our way in no time. Thank You
John M.Great service. Great employee. Business needs to be more visible. Definitely will use again. Thanks!!
HARRY W.Get the vehicle aligned and sort out the gifting issues
david G.Great pickup process
Richard Y.It was very hard to locate based on Google maps but I put in a change in the Pin so to enter on Coley instead of circling the big lots parking lot.
heather G.Unprofessional in person, phone call was worse. I did not choose this location, Uhaul transferred me to this location without my permission- because a tow dolly wasn't available. The drop off location was beyond awesome. They offset , charges for things we paid for in Mountain Home and never received. Our drop-off location- Uhaul Moving and Storage in Pine Bluff, Arkansas set everything right for us….Thank you Darius for your detailed nature and your tenacity to get to the truth. My negative view of Uhaul, was offset by you personally and your Pine Bluff Team. Thank you again!
Bonnie H.Ron was friendly and gave me great service. I was given a nearly new truck that was very clean and drove well. I highly recommend using this location!
Tiffany G.Great people great mover's to help as well. Will use them in the future with moving any where
DEANNA G.Ron, I have rented from U-Haul many times for cross country ventures to local moves, this was by far the easiest and best experience yet with your business. Love the new location. Thank you for a painless experience with you! Amy Cooper
Amy C.