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Customer Reviews for Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service has been great on both recent occasions. The box truck worked out great
David EGreat service and friendly
Mark sFast Service ,will definitely use again
Richard OI was running slightly late on returning the trailer due to a flat on my truck. I called the Mountain Storage in Crestline and explained that I would have it returned by 5pm. Was there and returned it at 4:45 and now they are charging me for an extra full day of use that I didn’t even have the trailer, after being rude the entire time I picked up the trailer as well as when I was returning it. This is not the way to run a business. I was told if I got the trailer back by the time they closed the gate, I WOULD NOT be charged an extra day, then, when I do rush it over there, and make it back before they close, they STILL charge me an extra day that I don’t have it for??? That is rude, unnecessary, and unacceptable!!!!!! If this is how business is run, I will NEVER let anyone I know rent a U-Haul and I will make sure social media and the local new stations know how this scam works!!!!!!
Rocky SNothing. The location that I picked the trailer up from has always been awesome. I’ve rented storage units from them before and have never been disappointed
Gary MThis U-Haul site is amazing. The guy who greats & assist you is wonderful. Thank you for your awesome service!
Chantell EEverything was good
Philip DThe 10 ft truck I rented was in bad need of maintenance- constant alarms for maintenance and check engine light flashing. Rough running and had great difficulty climbing hills, a big issue here in the So California mountains. So glad I only needed it for one day. Reported this to the clerk on return and he said he had reported it and a Uhaul mechanic had checked it out and said nothing was wrong, which the clerk called BS but couldn't do anything else until it died on the side of the road I guess.
Paul BLuie was super helpful in all areas. When we went. Thanks a million 🐻
Javier MHave the rain NOT arrive as I return the truck so that we won't both get wet as he checks out the truck I've just returned,. Other wise, very friendly employees, both the lady that took my reservation and the man that checked the truck in and out. Best U-haul experience I've ever had, (another U-haul place had grouchy employees who made me feel I was annoying them by trying to rent a truck). This place in VOE made me feel welcome and that they appreciated my business,
Rhea MMy experience was excellent, as always😎
SUSAN SIntegrate the mobile app with the location IT better. When I showed up, all the work I did the night before (upload driver’s license, payment info, etc) was not apparent… leading us to add that all over again.
Joel CNot much. Service was excellent and folks were easy to work with. Check-in online was available which made the whole process seamless. Would not hesitate to use again.
David AThe check out took way too long in my opinion
Sharon JLou at facility was very helpful. He helped with my special needs. Overall a excellent experience.
michael sEverything was great, as always!
SUSAN SI am always happy with the service I receive from ALL Uhaul locations.
Robert RNice quick people and service
Timothy VSmooth transaction
ROBERT CLou is great!
Paul VManager was excellent!!!
LINDA PLoved the efforts and great customer service for a smooth interaction as busy as it was with so many phone calls and customers. I appreciate the in and out service. Thank you for a great establishment and the people who work at Mountain Storage.
Christopher SFantastic service on all accounts. I would strongly recommend to anyone.
Lamont Wall ok
Richard FEasy online reservation, friendly customer service, easy drop off process, overall great experience!
Jill SLou was very professional and friendly. Everything went smoothly when picking up and returning the van, and it ran great and made the move much easier! Will definitely be renting from him again when it’s time to move more stuff!
Paul VThe representative at this location was very helpful.
Dante PI was turned to this location by Rim Forest. I have nothing good to say about Rim Forest or U Haul for changing the drop off location and the inconvenience and extra fuel expenses and time. Lousy service
brian sGreat service
stephen yLew in the front office was AWESOME. He should be training every u haul representative .
Ashley SFriendly and supportive
Harry CLou was very efficient and polite.
Al KWorked very hard at getting equipment for me and assisting with a larger truck.
Maureen BFabulous!
David GZero
Nick CLew at Mountain Storage is always great. He’s super helpful. Really kind.
Kimiko MNothing. Everything was perfect. Thank you!
Jerry SI did not place this order. I Lin Colorado and this is fraud
JOE JParking. I was uncomfortable parking my car on the street where it could easily be hit.
Rawl Csuper easy
susan BContinue with the same highest level of efficiency, professionalism, willingness to help and to serve customers in need…we are ever grateful; thank you!
Marleen MLew my service rep was awesome... Very friendly and knowledgeable.
Jarod PGreat experience. Perfect experience. Thank you for the personal help from Corey the regional manager in this area for making everything right when we ran into a little glitch. Top notch
Joanne SThe lady was very nice.
Michael TQuick and easy. Really good service.
Melody Egreat job
GARY SI was charged an extra $66 and not even notified about why and then I had a missed call on my phone about blankets and I never ordered any blankets at all
tanya wOnly gripe I had was that I didn’t use 5 gallons of gas but was charged for it.
Shani HExcellent customer service. Very flexible. Makes for a good moving experience.
Allan Wnothing, this business went above and beyond to accommodate our move. We could not be more satisfied.
Steven EExcellent service, professional, and courteous staff.
Mark OThank you
Nathaniel NThe manager, Lew, was exceptionally friendly and helpful. He helped me with my special circumstances. He was both professional and considerate. I was highly pleased with both U-Haul company/equipment, and your representative, Lew. Please let him know. --Ralph Somers, customer.
Ralph SGreat help and friendly
Michael GNothing, everything went smoothly and was professionally handled.
Shelley S