Customer Reviews for Move It Self Storage Edinburg
(U-Haul Neighborhood Dealer)

122 reviews

2400 S Expressway 281   Edinburg, TX 78542

(956) 587-5654

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 587-5654

2400 S Expressway 281
Edinburg, TX 78542

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
4.0

Customer did not leave a comment.

Rose R. 
Rating:
4.0

The drop off was very disappointing. The original location we pick online at the lube place we went there and the place was up for sale. So we called U-Haul after waiting 18 minutes for an operator and being transferred 3 times they changed the location to anther one. When we got there it was auto repair place. They didn't have a drop box. We drove and found a U-Haul with a dropbox. So we called U Haul again to change our location and waited another 14 minutes and go transferred again. In the meantime I did a chat with U-Haul and the number they gave us we had a wait again and transferred again. After another 22 minutes we were transferred to some who changed our return location. You should be able to change the location on the app. This was a nightmare.

BARBARA P. 
Rating:
5.0

All was top of the line. No problems with a capable agent to assist.

LEONEL T. 
Rating:
5.0

Customer did not leave a comment.

ARTURO P. 
Rating:
5.0

Customer did not leave a comment.

Rafael D. 
Rating:
5.0

Customer did not leave a comment.

Gabriela S. 
Rating:
5.0

Everyone I spoke to was very helpful and polite. Keep up the good work!

Maria T. 
Rating:
5.0

Great price and excellent service!!

Cyndi R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
2.0

To start off they called an hour before I was to pick up the truck to say they did not have the truck and I could go somewhere else or get a different size truck... I had to wait almost fifteen minutes for someone to come to office.... When we got the truck the guy said it was half full it was 5/8 full.... My daughter dropped something on floor in the cab of the truck and there was pretzels under seat ( we don't eat pretzels) two masks thay were not ours.... Over all very poor.... I had just rented a month ago at a different location and it was awesome.... If this had been my only encounter with your company I would tell people to stay away from U haul

CHRISTINA D. 
Rating:
5.0

Very awesome workers

PETRA C. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

CRISTOBAL B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
2.0

Make sure to check that the vehicle is clean before is returned my experience was not good , the truck was super dirty even a used face mask was on the seat that I don't want to touch , due to the pandemic we are having.

ALEJANDRO C. 
Rating:
4.0

Originally assigned to drop truck at 2604 Raul Longoria, San Juan, TX. There is no U-Haul there. (4.5 miles x 2 vehicles) Called location phone # and instructed to drop truck at 300 N McColl, Edinburg, TX. No U-Haul there. (9.2 miles x 2 vehicles) Received text to drop truck at 2400 S Expressway 281, Edinburg, TX. (4.6 miles x 2 vehicles) Received call from "original drop location" in-route asking "thought you were dropping off truck at 300 N McColl". Responded "NO" Dropped off truck at final location. Wasted time and gas (18.3 miles x 2 vehicles) driving all over Hidalgo County just to drop off truck which should have been only 1.7 miles x 2 vehicles. Truly unfair and inconvenient to us. Worst moving experience ever.

Marcos B. 
Rating:
1.0

1st truck had a dead battery lol. Maintain vehicle before customer arrives 🤷‍♀️

EDGAR C. 
Rating:
3.0

I had to sweep someone else's dirt out of trailer.

MOLLY R. 
Rating:
5.0

Customer did not leave a comment.

Arianna A. 
Rating:
5.0

Mario was very helpful.

Jose G. 
Rating:
5.0

Nothing much you have friendly service.

David G. 
Rating:
5.0

By keeping up the good work there at that location. The person who attended us was very polite.Not like other persons.

arturo B. 
Rating:
5.0

Customer did not leave a comment.

Jose Q. 
Rating:
5.0

Customer did not leave a comment.

Oliverio G. 
Rating:
4.0

main problem was finding a place to park the truck and the fact truck was due at 8 am, office open at 9 am.

ROBERT W. 
Rating:
5.0

Friendly people!!

WILLY S. 
Rating:
5.0

Customer did not leave a comment.

Santagio B. 
Rating:
5.0

Customer did not leave a comment.

Cristina H. 
Rating:
5.0

Customer did not leave a comment.

Meranda S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

KEEP UP THE GOOD WORK !!

roy R. 
Rating:
4.0

Customer did not leave a comment.

Alfredo C. 
Rating:
5.0

everything was great.

heriberto R. 
Rating:
5.0

Customer did not leave a comment.

DELMAR EUGENE F. 
Rating:
1.0

The strap for the right tire was too short and would not latch on safely need to tow with a tow strap sent pics to the rental location. The location was great in service the equipment i rated poor due to non usability

SALVADOR L. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

salvador M. 
Rating:
5.0

Reasonable rental cost and helpful attendant.

Adan M. 
Rating:
5.0

A Bad Tire was evident, it was quickly replaced with a new Tire. Excellent Service...

Adrian T. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Great Explanation

Adrian T. 
Rating:
4.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

carlos Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Very satisfied! Easy to use on both ends and the trailer was perfect!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Amelia A. 
Rating:
5.0

Customer did not leave a comment.

cinthia A. 
Rating:
5.0

Thank you your awesome service. I was very pleased with the excellent service team. In the future I would do business with them again.. Thank you ??

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Orlando P. 
Rating:
4.0

Customer did not leave a comment.

Marjorie E. 
Rating:
4.0

Customer did not leave a comment.

Jair A. 
Rating:
4.0

Open earlier than 9:00 in the morning.

Jose C. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Rolando D. 
Rating:
5.0

Customer did not leave a comment.

Leonardo E. 
Rating:
5.0

Very friendly and helpful site...I would do business with him again....As a matter of fact, this is my second time with this u-haul unit....

MEIA F. 
Rating:
5.0

Customer did not leave a comment.

Marisela C. 
Rating:
5.0

Enrique was of great service and helped me adjusted my reservation in a timely manner.

Mark F. 
Rating:
5.0

the attendant was very knowledgeable and courteous. I will recommend all my friends and nonfriends to that U-Haul office. It was the very first-time i have ever rented a moving truck and i have to say that if I ever move again u-haul well get my business thank you very much for all your help, I know I should be mentioning the gentleman's name that help me but I'm so tired I can't even remember my own daughter's name or mine but please if you can thank him for me please I would really appreciate it his service was excellent he's a good person thank you very much for your attention.

Virginia V. 
Rating:
5.0

Customer did not leave a comment.

Bertha M. 
Rating:
5.0

Clerk was very very helpful and informative. Very pleased with my experience and would gladly recommend and use agian. Thank you.

Enrique M. 
Rating:
3.0

Tha parking is to small.

Gabriela B. 
Rating:
5.0

Customer did not leave a comment.

Roel B. 
Rating:
5.0

Quick and easy transaction

Edmundo A. 
Rating:
5.0

Make sure that customer receives the agreed upon equipment at the first location and time. So they are not sent to a different location where the equipment wasn't available.

Glenn S. 
Rating:
5.0

Enrique was awesome!! Great customer service skills, even when busy in the office they manage to take care of you!!

PABLO Z. 
Rating:
5.0

Fast, professional and courteous service.

Adan M. 
Rating:
5.0

The gentleman who attended Me was very helpful. He came to my truck with a jack...He lifted trailer of the hitch. He was very courteous and professional.

george L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth C. 
Rating:
4.0

None

VIOLA T. 
Rating:
5.0

Customer did not leave a comment.

leonard G. 
Rating:
5.0

Customer did not leave a comment.

Miguel Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Rosendo C. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Excellent service...And he checked the rental trailer thought...

MEIA F. 
Rating:
5.0

Nice gentalmen... thank you!

Daryl D. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JORGE N. 
Rating:
3.0

lease them out like for 6 hours at a little less cost

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo S. 
Rating:
5.0

Customer did not leave a comment.

Alba P. 
Rating:
5.0

There was a smooth ride across three states found nothing to complain about.

maria O. 
Rating:
5.0

Very friendly, helpful

valery M. 
Rating:
5.0

Customer did not leave a comment.

maribel R. 
Rating:
4.0

Pickup and drop off of equipment was easy.

maria C. 
Rating:
5.0

Great

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
3.0

Poor equipment No technical support after office hours I ended up not leaving and stayed there overnight then I waited the office staff the following day to come in.

Romelito P. 
Rating:
5.0

Customer did not leave a comment.

Janiz A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
No reviews have been submitted for this location.

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