Customer Reviews for Move It Self Storage Edinburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Edinburg

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ALEJANDRO C.
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Make sure to check that the vehicle is clean before is returned my experience was not good , the truck was super dirty even a used face mask was on the seat that I don't want to touch , due to the pandemic we are having.

Marcos B.
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Originally assigned to drop truck at 2604 Raul Longoria, San Juan, TX. There is no U-Haul there. (4.5 miles x 2 vehicles) Called location phone # and instructed to drop truck at 300 N McColl, Edinburg, TX. No U-Haul there. (9.2 miles x 2 vehicles) Received text to drop truck at 2400 S Expressway 281, Edinburg, TX. (4.6 miles x 2 vehicles) Received call from "original drop location" in-route asking "thought you were dropping off truck at 300 N McColl". Responded "NO" Dropped off truck at final location. Wasted time and gas (18.3 miles x 2 vehicles) driving all over Hidalgo County just to drop off truck which should have been only 1.7 miles x 2 vehicles. Truly unfair and inconvenient to us. Worst moving experience ever.

EDGAR C.
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1st truck had a dead battery lol. Maintain vehicle before customer arrives 🤷‍♀️

MOLLY R.
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I had to sweep someone else's dirt out of trailer.

Arianna A.
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Customer did not leave a comment.

Jose G.
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Mario was very helpful.

David G.
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Nothing much you have friendly service.

arturo B.
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By keeping up the good work there at that location. The person who attended us was very polite.Not like other persons.

Jose Q.
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Customer did not leave a comment.

Oliverio G.
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ROBERT W.
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main problem was finding a place to park the truck and the fact truck was due at 8 am, office open at 9 am.

WILLY S.
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Friendly people!!

Santagio B.
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Cristina H.
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Meranda S.
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Kimberly D.
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Jose H.
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Philip P.
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Matthew M.
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roy R.
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KEEP UP THE GOOD WORK !!

Alfredo C.
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heriberto R.
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everything was great.

DELMAR EUGENE F.
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Customer did not leave a comment.

SALVADOR L.
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The strap for the right tire was too short and would not latch on safely need to tow with a tow strap sent pics to the rental location. The location was great in service the equipment i rated poor due to non usability

William M.
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salvador M.
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Adan M.
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Reasonable rental cost and helpful attendant.

Adrian T.
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A Bad Tire was evident, it was quickly replaced with a new Tire. Excellent Service...

Ray M.
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Thomas B.
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Adrian T.
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Great Explanation

Diana P.
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Holly B.
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John G.
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carlos Y.
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Lisa B.
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Richard D.
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Very satisfied! Easy to use on both ends and the trailer was perfect!

William D.
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Amelia A.
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cinthia A.
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Maria C.
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Thank you your awesome service. I was very pleased with the excellent service team. In the future I would do business with them again.. Thank you ??

Orlando P.
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Marjorie E.
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Jair A.
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Jose C.
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Open earlier than 9:00 in the morning.

Jose R.
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Rolando D.
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Leonardo E.
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MEIA F.
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Very friendly and helpful site...I would do business with him again....As a matter of fact, this is my second time with this u-haul unit....

Marisela C.
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Customer did not leave a comment.

Mark F.
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Enrique was of great service and helped me adjusted my reservation in a timely manner.

Virginia V.
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the attendant was very knowledgeable and courteous. I will recommend all my friends and nonfriends to that U-Haul office. It was the very first-time i have ever rented a moving truck and i have to say that if I ever move again u-haul well get my business thank you very much for all your help, I know I should be mentioning the gentleman's name that help me but I'm so tired I can't even remember my own daughter's name or mine but please if you can thank him for me please I would really appreciate it his service was excellent he's a good person thank you very much for your attention.

Bertha M.
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Customer did not leave a comment.

Enrique M.
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Clerk was very very helpful and informative. Very pleased with my experience and would gladly recommend and use agian. Thank you.

Gabriela B.
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Tha parking is to small.

Roel B.
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Customer did not leave a comment.

Edmundo A.
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Quick and easy transaction

Glenn S.
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Make sure that customer receives the agreed upon equipment at the first location and time. So they are not sent to a different location where the equipment wasn't available.

PABLO Z.
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Enrique was awesome!! Great customer service skills, even when busy in the office they manage to take care of you!!

Adan M.
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Fast, professional and courteous service.

george L.
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The gentleman who attended Me was very helpful. He came to my truck with a jack...He lifted trailer of the hitch. He was very courteous and professional.

elizabeth C.
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Customer did not leave a comment.

VIOLA T.
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None

leonard G.
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Miguel Z.
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Matthew M.
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Rosendo C.
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Jesus A.
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MEIA F.
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Excellent service...And he checked the rental trailer thought...

Daryl D.
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Nice gentalmen... thank you!

Frank R.
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THOMAS S.
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JORGE N.
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Arnold S.
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lease them out like for 6 hours at a little less cost

Arnulfo S.
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Alba P.
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maria O.
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There was a smooth ride across three states found nothing to complain about.

valery M.
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Very friendly, helpful

maribel R.
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Customer did not leave a comment.

maria C.
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Pickup and drop off of equipment was easy.

Robert S.
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Great

Marie S.
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Customer did not leave a comment.

Romelito P.
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Poor equipment No technical support after office hours I ended up not leaving and stayed there overnight then I waited the office staff the following day to come in.

Janiz A.
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Customer did not leave a comment.

Brad H.
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Customer did not leave a comment.

Jose B.
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None. Mr. Julian Soto took care of my moving needs professionally even when he was covering the shift for somebody else.

JESSICA T.
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Customer did not leave a comment.

john M.
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Miguel Z.
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Juan G.
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Do nothing! Excellent Service!!

ROBERTO D.
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Rented dolly for one day but was charged for 2 days. Requested refund of $7.50 but advised had to contact uhaul HQ because local store not able to refund or reverse overpayment. It's a hassle so have decided to kiss the dough goodbye. Must say the store and employees are polite and efficient but corporate refund policy needs an overhaul.

ARNULFO G.
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nothing everything was perfect

GUADALUPE G.
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Next time when calling to confirm pick up have agent aware on proper time to pick up we were scheduled at 9 am and agent kept telling contract was at 12 noon. Great customer service is the key to keep guest returning to your business.

Jennifer R.
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Customer did not leave a comment.

PRECIA B.
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JOSE P.
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CLAYTON G.
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VICTOR H. P.
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very good service ,next time I'll move I'll rent it again. Good customer service Think u all.

Kimberly L.
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Need more parking and better access to get through the gate to pick up trailers.

MIGUEL Z.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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