Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

82 reviews

2101 Industrial Dr   Mc Allen, TX 78504

(956) 225-2603

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(956) 225-2603

2101 Industrial Dr
Mc Allen, TX 78504

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Price per mile is too much.

Fidel D. 
Rating:
5.0

Good service

Enirque V. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Connie D. 
Rating:
4.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

The ramp to the trailer was very convenient however for a single person it is a little heavy luckily my wife was with me and we managed to put the gate up the ramp up and continue with our load but everything was perfect went well thank you so much

FLORENCIO S. 
Rating:
5.0

Manager that helped me out was extremely caring and worked very hard to get me hooked up and running. She made everything look easy. She taught me what I had to know to be safe. I had a great experience here!!

victor G. 
Rating:
5.0

The inside cab of the truck was dirty. It was obvious that it had not been cleaned before giving it to me. There was soda like residue on the door panels and sticky stuff all over the seats.

Luis C. 
Rating:
5.0

The trailer worked great, it its well used and worn out. 3 rivers broken at the upper left rear corner. The dorwashard to open

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Iris M. 
Rating:
5.0

None at the moment. They should keep on their good work!

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
4.0

Service was satisfactory.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

gorgonio R. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Muy buen servicio los felicito y si ocupo algún otro servicio recurre al mismo gracias

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
5.0

I'm very thankful with the staff, all of them very nice!!!! Helpful at 100%!!!!!! It was my 1st time renting it, but I'm very happy with the service!!!!

sonia M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Francisco H. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
5.0

Keep up the good work.

Eduardo O. 
Rating:
5.0

Nothing needed

Karen Y. 
Rating:
4.0

Uhal should have all the vehicles in one location to picked up

BEN M. 
Rating:
4.0

Customer did not leave a comment.

Hector T. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Celeste R. 
Rating:
5.0

Aisha was great to do business with on my U-Haul rental!

Eldon C. 
Rating:
5.0

Customer did not leave a comment.

Cirstobal V. 
Rating:
4.0

Both times I went there the person who took care of me was very courteous and helpful.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
4.0

Customer did not leave a comment.

curtis D. 
Rating:
5.0

Customer did not leave a comment.

AA Tony P. 
Rating:
5.0

At this time do no have any recommendations One very important thing that the person who work with me (Aisha) is a very professional, courteous and explain me and help me with the process. good job

Julio M. 
Rating:
5.0

Fast and courteous, completely understood the entire process due to her knowledge. Kudos to a great staff member, an asset not to be overlooked these days.

Tyler D. 
Rating:
4.0

Customer did not leave a comment.

Marcos P. 
Rating:
5.0

I had an excellent experience renting your cargo trailer.

David A. 
Rating:
4.0

Truck was dirty inside

Frank F. 
Rating:
4.0

Customer did not leave a comment.

Mauricio H. 
Rating:
5.0

Thank You very nice employees!!!

Cindy F. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
3.0

Assist Custer connect trailer

oscar S. 
Rating:
1.0

I scheduled a 10/31 1:30 pm truck pick up but the staff made us wait until 2:25 pm. when i talked to her, she said she was out to lunch and she was by herself. Prior to the pick up time, i alctually called the office at Industrial Drive in McAllen office to be reassured that there will be someone at the office since its Oct 31st. i talked to the woman there but i forgot her name and she assured me that i have a reservation. Still , we waited until 2:25. She reasoned out that she was byherself i told her that had i known she wouldnt be there at 1:30 inwould not have scheduled the pick up. But she answered me arrogantly and said “so did you still wan't to rent the truck?”. I was very mad when she asked me that but i had no choice but to get the truck.

oscar P. 
Rating:
5.0

Customer did not leave a comment.

andres G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Limited selection of equipment

Eloy S. 
Rating:
5.0

Very helpful and explained everything to is.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo G. 
Rating:
4.0

On local rentals, maybe a couple of miles included would be nice. For example the first 10 or 15 miles included with rental.

Fidel D. 
Rating:
5.0

Customer did not leave a comment.

joaquin B. 
Rating:
5.0

Customer did not leave a comment.

Ernest O. 
Rating:
5.0

Aisha is amazing. VERY professional and knowledgeable.

joel F. 
Rating:
5.0

Include a trailer jack

Rigoberto G. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

I had a great experience and felt the staff went above and beyond the call of duty to ensure my safety with inspecting the trailer and my car for transportation.

Karen V. 
Rating:
5.0

Awesome service

MACK R. 
Rating:
5.0

Great Service!

Grizelda M. 
Rating:
3.0

No comments

Julio P. 
Rating:
3.0

The towdally was in good condition I had no problems at all with it. thankyou

juan V. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

MICK W. 
Rating:
4.0

Customer did not leave a comment.

Sidney M. 
Rating:
5.0

Customer did not leave a comment.

DANA W. 
Rating:
5.0

Customer did not leave a comment.

CARMEN D. 
Rating:
3.0

Apparently the person who normally works the front was out on vacation. The gentleman behind the desk stated that he only worked in the call center and it was not his job to deal with customers. He was rude and treated customers poorly.

THOMAS F. 
Rating:
2.0

Customer did not leave a comment.

MARIBEL M. 
Rating:
5.0

U have great service .I was really satisfied with the way my and my wife were treated and the way he explains everything! Yes I would recommend ur place to anyone who asks! Thank u for ur kindness and for ur services! I can't recall the name of the young man that was there! But let me tell u! He is an excellent worker! Good gentleman!

RAMIRO R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

Pedro N. 
Rating:
1.0

This location created a horrible situation for me that could have easily been avoided. I want to speak to a regional manager! TODAY! NOW! 956-451-8862

JORGE V. 
Rating:
4.0

Customer did not leave a comment.

LAURA M. 
Rating:
1.0

Customer did not leave a comment.

FORREST F. 
No reviews have been submitted for this location.

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