The uhaul app is terrible and doesn't work with self check out even if you have location services turned on. I had to go through the website instead
Christopher N
Customer Reviews for Move It Storage Sugar Land
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Phyllis Sif you could add a padlock to the truck, then would be very convenient
ISRAEL PShameka Citizen is extremely professional and helpful. After reserving a 10" truck, and when a previous customer didn't return it on time, she had no choice but to schedule me for 4:15 pm the next day. However, she called me the following morning once it was brought back and changed my reservation to 10 am which helped me out tremendously. The service was quick and efficient. I definitely recommend this U-haul location to others especially if they are dealing with Shameka.
WILLIAME RThe clerk was very nice, quick. She was very knowledgeable and helpful.
tanya jShameka was excellent and helped with the rental and return process. It wen perfectly.
MARY PThe mobile pick up did not work. Thankfully there was someone in the office to be able to fix this.
Loic HInstall a lock box that provides the key to the truck. This way people can pick up the truck any time. This is a simple process, mail box and package delivery already do this.
Gregory SThey did not provide dolly and furniture pads even though that's why I rented the uhaul in the first place. I get they are closed on Thanksgiving even though they did not update their Google hours but they should have at least told me they don't have it. On top of that I got chaged for them with no way to remove that since I did not get them.
ALI IiI WAS CHARGED EXTRA FOR MY DROP OFF. I CALLED TO SEE WHY AND THE REP WAS SUPPOSE TO CALL ME BACK... THANKS FOR ANY HELP I CAN GET..
Craig TMaintain as you are. All is well 👍 God Bless ✌️
MARCO GNo one was even there to take my truck back and when I drop the truck off they weren’t even sure if I should drop it off there even though you guys texted me the location and then you charged me for an extra day that you shouldn’t have I will dispute that
Ferdinand eThis is worst location for UHAUL nationwide in whole United States!!!they completely didn’t care about people money!! They want to take all my money on my bank with cold blood and to make me and my son homeless!!!! I rented 4 days from the pick up location but we dropped it in 1 day only! So I thought I will get a refund for the other 3 days! Instead this location took from my bank additional amount of $1,011 PLUS the 3 days charge that I paid it in the pick up location so the total I paid for ONLY 1 day truck rent is $1011+ $669.72=$1680.72 for 1 day rent for a UHAUL truck!!!!! This location took all my paycheck !!! I have $0 money in my bank !!!!!! PLEASE HELP!!!!! I I need my $1680.72 back minus 1 day rent and gas fees as we forgot to put gas half tank before we drop it!
Susan SThis office was outstanding. The lady at the front desk was awesome and very friendly and efficient. She was helpful and polite and had a fantastic smile all the time. Awesome employee!
Cathy CAlthough U-Haul corporate changed direction mid stream, this location offered excellent service! They came in to open early, just to accommodate our needs! Thank you so much for your excellent service!
Randy ZFirst truck failed in the yard (door mirror fell off) but clerk quickly gave me another unit that was excellent and she was very polite.
GARY RBetter communication and understanding with customers!
Timothy BCustomer service was great - lady on duty was very helpfull
Jude NEasy ;pick up and drop off. Staff were friendly and helpful. I'd rent from here again in the future.
gwendolyn rThis was a fraudulent charge and I did not just rent a uhaul! Please have someone call me
Matthew PIn and out of office in short period of time..
Donald lDefinitely replace windshield wiper blades every 6 months. The truck I had the wiper blades would not be of much help in heavy rain. If there is a maintenance log for each truck -- replacement of wiper blades needs to be included for a 6 month schedule no matter how little the trucks are driven
MONICA DNo furniture dolly that I ordered
Travis SThe rental location was good and clean. The floor of the truck was sticky and needed to be cleaned up. With regard to the truck. No cruise control is a big problem when moving long-distance. Also, a stereo from this century would be nice - no USB charging or plugins? If you are going any distance - its earbuds or a USB speaker.
Kent MSIgns! The location is partially hidden and,if one doesn't knoiw the area, will miss the entrance completely and will have to drive around again; approx. 2 miles! I have rented auto transports from this location several times. both experiences have been very good.
Jerry PConvenient and friendly staff.
RONALD BGreat customer service and very quick to assist.
rickey bClosed unexpectedly on a weekday and Instructions for after hours pickup did not mention where to find key boxes. Another key box was very visible and with same lock on it. We wasted an hour trying various lock codes to no avail. If owners hadn’t arrived we would never have known how to get to key box. Owner laughed and said yes that confusion happens all the time…!?! But he hasn’t fixed it, added a sign or better instructions on website…!?!?!
Jeff RFriendly and knowledgeable staff. Highly recommend this location for all you UHaul needs.
Mark SSmooth pickup and dropoff
REGINALD DCustomer service representatives were extremely friendly and helpful.
Anthony WBlanket rental is a great value, maybe advertise it more
george mNothing, my experience was perfect.
John BStaff was very helpful, friendly and prompt. Check in and drop off was quick and easy.
Phillip WGreat place, very clean and excellent customer service.
Jeremy CEverything is fine
jinghui CAshlynn was so kind and helpful!
Abram HMove it Storage Sugar Land is always on time and efficient. Ashlyn was so polite and professional...she went out of her way to make our experience an awesome one! Thanks Ashlyn!!
Craig SAll went good, the only thing to note during checkout there was an extra charge for couple things that i did not use but some how the system applied the charge automatically. The staff was polite and took the items off the total charge.
Lino CThe problem is not with this location. The guy was nice and tried his best to help me. The problem is U-HAUL. Your company is terrible, and your app is complete crap. Even though I registered online a couple weeks ahead of time, downloaded the app, scanned in my photo, drivers license, etc. - when I went to pick it up I had to do that all over again. Plus the extras I ordered were not in the truck, but you billed me for stuff I DID NOT order. Renting from U-Haul was a complete disaster. And don't blame it on the poor guy running this location. He was fine. It's corporate that stinks.
Dan WGood and clean service
Arno BMe entregaron el camión todo bien pero el millaje y el nivel de gasolina no concuerda por mucho. Gracias a Dios tome fotos al recibir y al finalizar mi mudanza.
Andres Deverything was perfect, especially ashlyn ! was very friendly and helpful. thank you
Fatih ELocation was fine. The U-haul app would not work at the location for some reason.
Kenneth LFirst of all I made my reservation at a different location and it was cancelled with any notification then had to drive 40 min to pick up and return equipment. Very unsatisfied!
DAVID RContinued to provide a professional, friendly staff. It has always been a pleasure doing business with you.
SANTIAGO RGreat customer service!
JUAN MThe uhaul app is terrible and takes way too long to complete the checkout / in process.
Chung pThe pick up system is completely stupid. If I’m picking up a truck at 6am is because I need to start early and do not have to the time to waste 1 HOUR at the parking lot trying to get the fucking keys to the truck all because I couldn’t get people to pick up at that time. This definitely ruin my experience and after I finally got the keys I turn on the truck to find out the was no gas on the stupid truck! I got out the parking lot and the no gas light turned on. I wasted over 1 hour to get the truck, it had no gas and it’s definitely not aligned it kept pulling to all sides….
Samuel CAlex (the lady on post on 09/17 has a good customer service skills).Very attentive.
Daniel GThe workflow to handle the rental unattended is fantastic! I was able to pick up a truck without planning at 7pm on Saturday. Excellent work enabling that functionality!!
Maria MI called to let them know that we would return the truck on Saturday and they were very nice and friendly. No problems at all. We dropped off the truck on Saturday, August 28, 2021 at about 8:30P.M. Thanks for your assistance and kindness.
Jerry BThis is the only place i rent t
ROENNA FCustomer service was second to none.
CHARLES MIn and out no problems
Marie GMy Truck was not available at my chosen location. I had to be redirect to the above location where service was great, but the hole thing cost me an hour plus that I had to pay movers.
ANDREW A