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John G
Customer Reviews for Mr Rights Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect
Jimmy MNone
Tom TThe Wiring harness was all of 1/2” long so I had to run around to get one then had to add an extension in order to have lights on the trailer causing a delay into my trip and extra out of pocket expense.
Ashley PThe Lubbock facility gave my prepaid reserved trailer to someone else and cancelled my order without notice 😠. Had to drive 60 miles out of route to get an alternate trailer from the nice people at Ralls.
David TNothing … everything was top notch!
Eduardo SReturning the trailer was difficult without someone there to help. It took time to figure out expectations and the number on my paperwork for the drop off place was not answered and I wasn't able to leave a message. Luckily the website was helpful and explained a lot.
STACEY SAll went terrific!
Robert SCouldn't find the number on the building . If it weren't for another uhaul trailer, then I wouldn't have found the place. The lady we had to go find never did come greet me and her staff was rude. I didn't like the drop off in Ralls at all!! But the pick up in Mason and the the use of the truck was great!!
Jo AAmy was great!
Kenneth PNo one was there for my “appointment”. I drove 40 miles from my original pick up location and had to hook up my own trailer. The Lubbock location did not “hold” my reservation. Very disappointed with the entire experience.
Steve CI wished it the vehicle’s was closer to Lubbock! I waited to much longer than I expected to get the truck.,
Rita TUHaul would not accept the same credit card payment, claiming it was over the limit. It was not. I had to come up with cash on very short notice.
Gary CProvided great service for pickup and return.
john w