Customer Reviews for Mr Storage Sherrills Ford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Storage Sherrills Ford

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Gaetana S. on

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shawna R. on

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Dale B. on

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Gary S. on

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Great experience with this Uhaul store. I will certainly recommend and use them in the future.

Dee Y. on

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The first truck I got by smart phone check in had a dead battery so I had to wait until 9 am before I was able to switch it for a running truck.. Employee were very friendly and helpful for getting me another truck.

greg T. on

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Eric K. on

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JAMES J. on

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Frank is very accommodating and extremely helpful

LENISE P. on

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People there were ver accommodating for all our needs

Christina G. on

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MARTIN S. on

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Check in took less than 10 minutes

Jack F. on

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Great service! Manager Frank was so accommodating.

marla W. on

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Frank was so nice and helped me get in and out quickly!!!

Andrew S. on

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The truck leaked oil on my new driveway. Excellent service from the front desk staff/manager but disappointed that my driveway now has a forever oil stain

john S. on

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The folks at Mr Storage in Sherrills Ford do a great job! This is the fourth rental this year and the folks there go above and beyond to help the customer.

John B. on

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Great customer service! Frank was terrific and explained and offered various options.

John H. on

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My experience with this rental was fast and efficient. I was given a vehicle with 600 miles on it. I could not ask for more than what I received here. Thank you for a great rental experience!

Rickey M. on

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Nothing.

james C. on

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Thank you

Scott B. on

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Scott B. on

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Jackson B. on

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The lady behind the counter was awesome,polite,and very helpful and accomadating A big thank you to her.Jack Benson

Christine B. on

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Each time I was at the location, your computer system was not working for one reason or another. The staff was VERY nice. Especially, Mr. Joyce

Mark R. on

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Fantastic service using the mobile app and our local u-haul location Mr Storage Sherrills Ford provides outstanding service!

Christopher B. on

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Not sure. Everything was smooth and convenient. Staff was exceptional. Easy off hours and step by step return using my phone.

Jerry S. on

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Michael L. on

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The internet sent me to the wrong location. I went 20 mins out of my way to get the U-Haul. But the service at each place was good

Carmen B. on

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Gentleman working the counter was very knowledgeable and friendly. Super place to do business.

doug C. on

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doug C. on

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Jamie S. on

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Was greeted outside by a friendly employee who quickly counted all my blankets and had me on my way.

Mark R. on

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Robert C. on

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The lady that worked there was extremely rude to us. She was frustrated, because she was in the middle of a webinar. She could have told us to come back another time, but she was so angry and frustrated with us and was blaming us for missing her webinar. I WILL NEVER!!!!! do business with this location because of her. We were going to acquire information about storage with her on renting 4 units to store furniture for 6 months, but guess what she lost my business. I will never use them again and we have a lot of family members in the Denver area, and I have mentioned how terrible and impolite this woman was towards us.

Donald N. on

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Everything was handled courteously and made easy. No problems.

sylvia H. on

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Fantastic and friendly.

Sheila W. on

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ben J. on

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Very helpful during pickup, truck in very good condition, uhaul was very accommodating under my circumstances. Thanks for doing what you say, your competitor cancelled on me the day before a big move. Uhaul scrambled an saved my move date, I will just go Uhaul from now on!

Kailee C. on

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Richard C. on

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Charged us $38.00 for fuel which was about an eighth of a tank below where it should have been.

Aaron K. on

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Everything was great! The guy working at this location was very friendly and helpful.

Brenda S. on

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Kathryn C. on

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The first person I spoke with at this location (also a storage location we chose to use) was able to make a suggestion to call uhaul and let them know about our pouring rain while unloading, he said they are very understanding and helpful. Was he ever right!! I called uhaul explained our problem with a very slippery ramp in the pouring rain (not to mention all my belongings getting soaked), they extended my thrall for 2 days at no extra charge! I was able to unload all our belongings the next day in the sunshine. Yeah Uhaul!! When turning in the truck, the second person helped us a great deal and was very patient in processing the return, answering questions and was even apologetic for our experience at the pick up location. Top service, friendly and helpful!

jamie C. on

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Carrie T. on

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Open 24 hours for access. In building bathroom needs repair. Was closed on both occasions I stopped in the office.

Scott W. on

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No improvements necessary. This location was wonderful! Best rental experience to date!

Ridgell P. on

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tom N. on

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did great job with helping us with are storage needs. when we needed a truck to move are things into are house they had the truck we needed. thanks

MIKE T. on

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Tammie S. on

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Kyle W. on

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CARL H. on

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william G. on

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Chat function was not helpful. Wasted 45 minutes trying to pickup van. Scheduling department quickly helped us.

Lynette K. on

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JOHN B. on

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Cathy S. on

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William R. on

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Great job, friendly service

Vincent C. on

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It's not the location's fault, but renting online outside business hours is a headache. I had to drive to the location to start the check-in process, find out I needed a passport/renter's agreement in addition to my license, drive ALL the way back home to get my passport, and drive ALL the way back. Luckily I only live 15 minutes away. God forbid someone travels over 45 minutes just to get a big "F YOU" via the app.

David G. on

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Hire more representatives like the one I had, She was so professional and polite. Thank You.

Matthew H. on

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Settle down. Every time I conduct any business there is some new hoop the employee and the customer has to jump through. Quit trying to "improve" the experience.

rocky C. on

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JERRY R. on

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u-Haul associate was very knowledgeable and helpful

Karen L. on

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Great experience!

Brian M. on

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ed D. on

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No problem with the location, however, the after-hours pick up and drop off was a real pain. System would not acknowledge my location. I made sure my phone was properly set up. Picked up truck 2 hours later than needed which made for a bad day. Location Mgr was helpful once the store opened.

Danny L. on

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Jarod T. on

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Willam Z. on

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another person helping on saturdays 3 other peopole came in lot og waiting , but all in all was good

rasheeda S. on

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Diane S. on

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Allen E. on

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SUSAN C. on

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Cliff B. on

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Tracy H. on

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Tom V. on

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She took the time to explain things

CHERI S. on

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Secure facility. People in office were friendly and knowledgeable

Tony V. on

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Truck being new was excellent for our move across the country staff in Sherills Fird N.C as well in Antuoch Ca were very helpful & respectively curtious I would differently use U-Haul again

Joseph Brian H. on

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Very nice place

Alexander H. on

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Alecia S. on

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Debbie H. on

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Whomever turned my reservation to 24/7 , I would suggestion working on that application. Did not have a truck assigned to my account upon arriving early to check in from the parking lot as stated. (Which was during normal business hours) ...

BETH P. on

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The facility was clean. The office personnel were personable and helpful. Unfortunately, the facility leaked and our belongings were ruined.

Christian G. on

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Trailer brakes did not work. The trailer tire straps were breaking couldn't use them

Maurice M. on

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Perfect service no problem at all!

Michael N. on

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Susan S. on

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The lady was very nice, helpful and professional. Service was quick. Place is very nice.

Woody S. on

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Michael K. on

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dana F. on

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She was very nice and answered all of my questions.

Mark F. on

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Back not clean. Had to sweep out leaves. Put over on gas when brought back but was charged 80.44 instead of 77.15 like told. Not pleased that you charged more. Not even a phone call before you did it.

PEGGY W. on

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Edmond T. on

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jeremy W. on

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Jon P. on

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This and my dropoff location are the best. I usually have issues with Uhaul, but this location makes up for it. Support small business!

Shawn E. on

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Too expensive for a 10' truck

Tracy N. on

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Michael N. on

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Joseph K. on

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Exceptionally friendly people.

Bob C. on

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Sean W. on

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Thomas W. on

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Great customer service, friendly and knowledgable.

Richard G. on

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MIKE S. on

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Robert R. on

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Heather went above and beyond to find a truck to meet our needs. We are very appreciative.

Ed T. on

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