Received a substandard trailer tires had tread wear indicators showing lighting didn't work didn't receive a copy of the contract and we're informed that they couldn't do anything about it. We were able to take the trailer to a different location and get the lighting fixed but that was all.Dan W.
Customer Reviews for Mr Union
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The jack on the trailer was broken making it almost impossible to hook up to our truck. We had to find a jack to jack it up enough to get it on the hitch as the trailer is too heavy to just pick up and connect it.Dawna M.
When we got to the drop off location, we were told by the clerk that we couldn't drop the truck. I had talked to uhaul scheduling and was assured that I had until midnight to drop the truck. The clerk was unfriendly and not helpful. He told me I needed to talk to the security guard. The security guard was at least friendly but he seemed clueless. We left the truck but felt very uncomfortable about the situation.DAVID H.
I rented a trailer from this location a week prior to my pickup date. When I arrived, they didn't have it and sent me to two other locations on the opposite side of town to find one. What should have been a 15 min, check in and pick up ended up taking me almost 3 hours!SCOTT R.
The man was late opening up. Then, it took a WHILE to get checked in. He was waiting on other store customers on and off.Linda B.
One of the wheel straps was completely ripped and unusable. Also it was raining and I had to attach the car hauler to my vehicle by myself in the rain.Michael B.
Customer did not leave a comment.CHRIS P.
Trailer stands would be helpful rather than having the person renting it, pick up the trailer tongue off the ground.Jeramy B.
The truck was absolutely disgusting and sounded like it was going to fall apart. The truck seriously needs new brakes. I felt as if it was a major hazard going down the road. The location was in a shady part of town and I felt very unsafe. There was a box of crack pipes under the counter as well. Overall I was very unhappy and will most likely use another company next time.Teresa S.
Worse experience I ever had. I would've felt better if I would've drove further for an actual Uhaul location. Half corner store half uhaul, not worth telling a friend about.Michael B.
Customer did not leave a comment.FLOYD S.
Customer did not leave a comment.KYLE M.
Customer did not leave a comment.John D.
Very odd drop off location. Did not feel safe.Jacqueline W.
Have everything set up when I get there I did everything online and when I got the had to wait 30 minutes before I could get the truck which almost made me miss getting the furniture in the first place.Elijah P.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Trey W.
Location was a C-store with 1 person working it. A truck was blocking the trailer which had no tongue jack and was very heavy to pick up and attach to my truck. Ended up buying a floor jack in order to pick up the tongue of the trailer, as I wrenched my back trying to pick it up.DENNIS M.
Not enough employees to handle customers of u-haul and the attatched store.Ken W.
service was greatJohn D.
Customer did not leave a comment.christy P.
The equipment was dirty on the inside. Spilled sticky liquid and sunflower seeds were on the floor and it had a smell.Selena W.
Very poor service , difficult to make contact , transaction took a very long time , and jack handle was broke off . We were very frustratedApril S.
Our drop off was the worst experience ever but not because of this location. We were automatically assigned ( not at our request to drop off at BnB tire repair which was far away from where we needed). The BnB location was closed, fenced and totally inaccessible when we got there and of course no one answered the phone. We had to hunt for another location. Couldn't change location when we logged in to our account. Called U-Haul number and was referred to another number 3 times and had to wait 5 minutes each time time we had to talk to a different person. The app did not work to allow us to change our drop off location. It took us 2 1/2 hours to drop off. It was a nightmare. NEVER DOING THAT AGAIN!!! Worst experience ever!DANNY H.
Customer did not leave a comment.Chamblee C.
Fuel lines had been cut under the frame, found out when gassing it up, lost $7.00 in gas, a young man told and helped me fill it from underneath. I told twin cities u-haul about itLonnie J.
Agents need to be better trained. Gentleman had no idea how to rent to me. I finally reserved my equipment online.Catherine B.
Customer did not leave a comment.javier G.
This store is too busy for the clerk to handle u-haul rentals in addition to running the register. The computer they have for u-haul transactions is very old and slow. The truck was dirty and has less gas than reported. They did not have the equipment I ordered. I was under the impression from my online order that I could walk in and pick up my truck because I had done everything and paid in advance online, but I was either misled by u-haul or given the runaround by the store.Eli S.
Worst experience I have ever had.jeremy W.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Cin K.
Customer did not leave a comment.Robert A.
Nothing, keep things the way you areHazel M.
Fast drop off, great service. The trailer itself has a bearing in the wheel hub that started making noise about 300 miles into our trip. We made it all the way with no issue, and I notified the attendant when we dropped off the trailer. He said he would note it and have it taken care of.Robert C.
The person running the place was also a convenience store clerk, he was super nice, but overall took us an hour and a half because his laptop was ancient and wouldn't load a thing. He put me on the phone with uhaul customer service to try and fix the error on his computer, all the while he's constantly running back to the register to check his customers out of the gas station. He was super nice but you could clearly tell he was overworked. On top of not having the right equipment to do the job. We were also told the gas tank was full but it was at half a tank when we got in. For as long as it took, I was not about to go back in and wait for an hour for gas whenever I had to get home and hurry and move.Jennifer R.
Customer did not leave a comment.michael F.
Customer did not leave a comment.SHARON N.
It's a gas station. Cashier had to pull out a laptop to help us while serving all other gas station customers. Took 30 minutes. No instructions whatsoever.sarah C.
My online payment was suppose to be $57 I only had the u haul in town for 2.5. And they charged me $130 without permissionCasey F.
Customer did not leave a comment.jessica S.
Customer did not leave a comment.Jessica C.
It's so much to say about italfonso R.
I was overcharged $140 immediately! I made uhaul aware of this and still, I have not received my money back! This was our weekly living expenses. A family's food for the week. I have tried several times a day to get refunded. Always get call this person call that person. I WANT MY OUR MONEY BACK! $270 was charged for a 24 hour rental that was only supposed to be $69!!!!Mark R.
We have never used U Haul. WE keep getting this junk.linda C.
Customer did not leave a comment.lenora L.
When I placed the order, I received a confirmation; however, when I went to pick up the trailer, they didn't have one. Took 30 minutes talking to the corporate office to get everything worked out. The manager at the Uhaul location was great.Susan D.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Rebecca G.
The computer system wasn't turned on and ready. I was checked in online and it took about 40min to pick up the trailer.Josh R.
This location is being run as a convenience store and a U-Haul at the same time. Neither one is effective. I was treated rudely and passed over by several people buying lotto tickets! The trailer did not have proper light connections and created issues with local police. Easily the worst U-Haul experience i have had and I rent frequently from U-Haul. Would like to be contacted to discuss possible options on how U-Haul will fix this.Drew S.
Customer did not leave a comment.todd C.
Customer did not leave a comment.Geoffrey B.
Customer did not leave a comment.Brian W.
I told the rep it was a one way rental; got charged for different drop offWes M.
Guy was super nice!!Kellie C.
Customer did not leave a comment.Zach Y.
Customer did not leave a comment.Renee K.
This location is inside a gas station. The gentleman running this location doesn't wait on one person at a time. He tried to process my rental and wait on his convenience store customers at the same time. He did not go out and hook up my trailer, he did not check my hitch.Kimberly S.
Customer did not leave a comment.Ellen F.
We waited almost an hour because convenience store customers were waited on before us. There was no paper to print a contract and their server was not working. This was not the U Haul location that we originally chosen. We were scheduled at the U Haul of Greenwood District location for a 9:00 am pickup on the 9th. They said we had scheduled for the 8 and the order had been cancelled. This is an outright lie as I have my confirmation showing the 9th at 9:00 am. Unfortunately I did not have it with me when we went to the Greenwood District location. The manager was incredibly rude. They had not trucks there. We had used the Greenwood location before and this encounter was extremely disappointing and frustrating. The truck at Mr. Union was clean and ran well once we finally got it 1 1/2 hours after the originally scheduled time. Original master order number is 23457622.PATRICIA J.
Customer did not leave a comment.BRIAN J.
No place to sit, felt like a sketchy place.Sara O.
Horrible place to pick up .. Took forever sales assoc had to check out customers because this was a covience store. Didnt even have the proper vehicle inspection for the auto transport.. some random guy hooked it up for me and it was done incorrectly when i dropped off at drop off location they told me it was a hazard they way it was hooked up..sharen F.
I would like someone to call me There was a strange man that hooked up my trailer. Didn't even work at the place. When I got to my final destination they were shocked to see my trailer was not hooked up properly. 918 698 8552sharen F.
It took a long time to find my order in the system to get my truck. I was repeatedly asked to step aside so the person helping me could check out other customers.David R.
Plan on it taking awhile to get checked out. It's a busy convience store. One cashier was only person there. But the hours are phenomenal a uhaul at 10pm hard to beat that.kevin M.
Uhaul was a secondary service here. Had to wait for manager to arrive with key. After he got there, everything went smoothly.Steve B.
It is located in a very busy convenience store. Friendly staff but busy with convenience store customers.James B.
Customer did not leave a comment.richard F.