Customer Reviews for Mrs Ps

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mrs Ps

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patsy B. on

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Customer did not leave a comment.

philip B. on

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Be more upfront about the charges, the $29.95 per day is very deceiving. Just have a list available with ALL the charges on it for customers to see.

Curtis K. on

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Customer did not leave a comment.

paul S. on

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I made contact with 4 different locations in order to rent a trailer or dolly to move a car. I started at 12:30 p.m. and did not get finished until 5:p.m.. Also made 3 different calls to u-haul and eventually was able to talk to someone who knew what they were doing and was able to rent the dolly over the telephone. It seems no one knew what to enter in the computer or the system is totally screwed up. One place told me my truck was not approved for a dolly but for an auto trailer. Another place told me the opposite. Don't know what the issues are but there are certainly some big problems. Ended up listening to the rental place cursing the central office scheduler.

Jerry C. on

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walter J. on

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allen M. on

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I think it is a rip off to have to put a deposit on a U-Haul it is a rip off and

victoria W. on

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No because the owner of the store had a no so nice attitude, he acted as though he didn't want to ready help, he didn't go outside to inspect the vehicle for damage. he gave me the keys and paperwork and "said goodbye". No real personality at all.

terry C. on

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Doing a good job keep it up

kevin W. on

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This is not my contract you all really suck at this you do not know what you are doing.

Dillon C. on

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mark G. on

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michelle F. on

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Very nice and friendly service.

Michelle F. on

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velma M. on

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victor H. on

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JONATHAN N. on

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jim S. on

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1-800Uhaul needs to get its shit together. I set up a contract Thru the Phone put my credit card with it to hold it and got to the location to pick it up and they knew nothing of it! Then after me driving 400 miles they weren't going to rent it to me. Horible experiance! I will never do that again!

Verneta W. on

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They didnt have anything nice to say about uhaul

Joshua W. on

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They charged a cleaning fee after I had swept out the Uhaul on my hands and knees. I left the Uhaul cleaner then how it looked when I picked it up. This was the 5th time using Uhaul and the first time I have ever been charged a fee. I will not be using UHAUL again

byram R. on

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She was busy, but juggled all the things going on and got us out of there quickly. She responded immediately to any concerns and the return was seamless

wade M. on

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The experience was terrible. I booked on line and was told I could pick up the truck Friday by 4 and return Sunday morning for the rate of one day. This was do to the facility does not open tell 10, after explaining this to the lady she gave me my deal. I tried to return the truck Saturday at 7 and she wanted to charge me an extra day, yet they wanted the truck back as it was promised to someone else the Next day. I would not allow them to double down on my rental. They where extremely rude from the time I picked up the truck tell it’s return. I will be posting on social media and disputing the charges should I not be credited for the extra day. We have several trips that we need a truck for over the the next two months, I would like to continue the use of Uhaul but I expect this issue to be rectified ASAP to avoid us changing vendors and disputing the charges. Regards Wade Moore

john T. on

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Customer did not leave a comment.

John D. on

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The service at Ms. P was fantastic. The owners were very friendly and helpful. My only complaint is with u-haul itself. I live in Kentucky it's a very muddy state so the floor of the cab was muddy. Not crazy mud like 2inch thick just a little dirty and they still hit me with a 25 dollar cleaning fee even though the rear of the truck was great and needed no cleaning even the owner commented on that. I just dislike they rent a truck in a muddy state during rain season and act as if mud on the floor is uncommen. What am I supposed to do bring a rag with me and fully detail the interior ???

Ken K. on

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Michael L. on

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DAVID P. on

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I completed the express online registration and when I went to the pick up location, the staff person there was unaware of my reservation and I had to recomplete everything. It was not a pleasant experience and took too long to get the vehicle. Communication was a problem, too.

rebecca C. on

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Jennifer F. on

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Make sure worker is in store to help customer. Also worker should have inspected vehicle with customer instead of just telling them to park in grass. Then charge a $25 cleaning fee for a truck that was already clean. Very bad customer service

ronald C. on

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duane C. on

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