Customer Reviews for Mrs Ps

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mrs Ps

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Curtis K.
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Customer did not leave a comment.

ERNEST A.
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No 0ne there ... can get help

Ernest A.
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No one there, could not get help, was charged more... notable to show video, of truck damage and drivers door that would not close.. I'll post it on YouTube... very dangerous trip..

Megan B.
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Just let people know that Mrs Ps is the BP gas station...Was tricky locating. But was very friendly and helpful!!

KATHRYN A.
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Customer did not leave a comment.

Matthew C.
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Customer did not leave a comment.

Martin A.
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I didn't receive any paper work when picking up van. Gas tank had less gas them I was told at pick up. I was supossed to get a 20' van and was given a 26 foot, I believe I was charged for the 26' when was told I would receive it at no extra cost.

dustin V.
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This was somehow done under my account info using my name, phone number or email address. I did NOT rent a uhaul recently. A couple weeks ago I received an email and a text message saying that I had placed an order to rent a uhaul. I called customer service And he canceled the uhaul that was placed on order. I don't know how this happened but please don't do it again. Thank you, Caryn Cox

Timothy C.
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She was very rude very unhelpful not friendly at all. Would definitely not recommend this place to anyone.

sai kyaw T.
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They need to retrain customer service . The man who is extremely unwilling to help customers .

Rebecca S.
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Customer did not leave a comment.

RANDALL C.
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Very nice and helpful lady.

Christy W.
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The lady was rude when I tried to check in. She wasn't prepared for my arrival and was angry

Scarlet S.
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Horrible, horrible location chose it because it was close to my new home they didn't even open till noon which forced me to have to pay $20 extra to drop off after hours tried multiple times to call the owner to make sure that everything was ok never got an answer at 439 pm finally got my return contract only to see I had been charged an extra day, a cleaning fee (took the truck back cleaner that when I picked it up). Called the owner again to see why I had been charged extra when I had dropped the truck off less than 24 hrs after I picked it up. The most terrible experience I have ever had moving I will NEVER use UHAUL again and will NOT recommend others to use it, in fact I will discourage others from using UHAUL. I would have been better off and saved money to pay a moving company to move all my stuff!!!!!

Cynthia D.
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I enjoyed working with the owner! Wonderful!

neal E.
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Customer did not leave a comment.

patsy B.
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Customer did not leave a comment.

philip B.
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Be more upfront about the charges, the $29.95 per day is very deceiving. Just have a list available with ALL the charges on it for customers to see.

Curtis K.
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Customer did not leave a comment.

paul S.
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I made contact with 4 different locations in order to rent a trailer or dolly to move a car. I started at 12:30 p.m. and did not get finished until 5:p.m.. Also made 3 different calls to u-haul and eventually was able to talk to someone who knew what they were doing and was able to rent the dolly over the telephone. It seems no one knew what to enter in the computer or the system is totally screwed up. One place told me my truck was not approved for a dolly but for an auto trailer. Another place told me the opposite. Don't know what the issues are but there are certainly some big problems. Ended up listening to the rental place cursing the central office scheduler.

Jerry C.
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Customer did not leave a comment.

walter J.
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Customer did not leave a comment.

allen M.
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I think it is a rip off to have to put a deposit on a U-Haul it is a rip off and

victoria W.
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No because the owner of the store had a no so nice attitude, he acted as though he didn't want to ready help, he didn't go outside to inspect the vehicle for damage. he gave me the keys and paperwork and "said goodbye". No real personality at all.

terry C.
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Doing a good job keep it up

kevin W.
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This is not my contract you all really suck at this you do not know what you are doing.

Dillon C.
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Customer did not leave a comment.

mark G.
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Customer did not leave a comment.

michelle F.
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Very nice and friendly service.

Michelle F.
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Customer did not leave a comment.

velma M.
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Customer did not leave a comment.

victor H.
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Customer did not leave a comment.

JONATHAN N.
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Customer did not leave a comment.

jim S.
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1-800Uhaul needs to get its shit together. I set up a contract Thru the Phone put my credit card with it to hold it and got to the location to pick it up and they knew nothing of it! Then after me driving 400 miles they weren't going to rent it to me. Horible experiance! I will never do that again!

Verneta W.
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They didnt have anything nice to say about uhaul

Joshua W.
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They charged a cleaning fee after I had swept out the Uhaul on my hands and knees. I left the Uhaul cleaner then how it looked when I picked it up. This was the 5th time using Uhaul and the first time I have ever been charged a fee. I will not be using UHAUL again

byram R.
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She was busy, but juggled all the things going on and got us out of there quickly. She responded immediately to any concerns and the return was seamless

wade M.
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The experience was terrible. I booked on line and was told I could pick up the truck Friday by 4 and return Sunday morning for the rate of one day. This was do to the facility does not open tell 10, after explaining this to the lady she gave me my deal. I tried to return the truck Saturday at 7 and she wanted to charge me an extra day, yet they wanted the truck back as it was promised to someone else the Next day. I would not allow them to double down on my rental. They where extremely rude from the time I picked up the truck tell it's return. I will be posting on social media and disputing the charges should I not be credited for the extra day. We have several trips that we need a truck for over the the next two months, I would like to continue the use of Uhaul but I expect this issue to be rectified ASAP to avoid us changing vendors and disputing the charges. Regards Wade Moore

john T.
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Customer did not leave a comment.

John D.
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The service at Ms. P was fantastic. The owners were very friendly and helpful. My only complaint is with u-haul itself. I live in Kentucky it's a very muddy state so the floor of the cab was muddy. Not crazy mud like 2inch thick just a little dirty and they still hit me with a 25 dollar cleaning fee even though the rear of the truck was great and needed no cleaning even the owner commented on that. I just dislike they rent a truck in a muddy state during rain season and act as if mud on the floor is uncommen. What am I supposed to do bring a rag with me and fully detail the interior ???

Ken K.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

DAVID P.
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I completed the express online registration and when I went to the pick up location, the staff person there was unaware of my reservation and I had to recomplete everything. It was not a pleasant experience and took too long to get the vehicle. Communication was a problem, too.

rebecca C.
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Customer did not leave a comment.

Jennifer F.
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Make sure worker is in store to help customer. Also worker should have inspected vehicle with customer instead of just telling them to park in grass. Then charge a $25 cleaning fee for a truck that was already clean. Very bad customer service

ronald C.
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Customer did not leave a comment.

duane C.
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Very unhelpful. Did not provide assistance to help back up truck to hitch on auto transport. I had to keep jumping in and out of the truck. No assistance in helping load my car onto the auto transport.

Betty M.
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Had Uhaul reserved but Uhauls web site was down. Had to wait 2 hours to get Uhaul. Uhaul has really went down hill.

James F.
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I went online to rent the truck the website said I could pick it up at 9, however when I went to pick it up they wouldn't let me pick it up till 10 because that's when they open. then after waiting nearly 45 min I was able to get the truck, and I was told that I could return the truck later and not be charged but my receipt shows 2 days rental charge. I wanted a 15 but they were out so the online rep offered me a 26 for the price of the 15 but the onsite dealer charged me for the 26. I've tried to call the contact number but I've been on hold for over 15 min. So not only am I upset about the service I've received from the online experience but also the store pick up service as well

jennifer J.
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We have had so much rain and the u haul was clean after we used it and she made us spray the inside of the vehicle....because it had foot prints..

Louis B.
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Customer did not leave a comment.

yvonne W.
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Customer did not leave a comment.

Chris S.
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Customer did not leave a comment.

Mike W.
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Customer did not leave a comment.

JAMES B.
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Customer did not leave a comment.

paul S.
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Customer did not leave a comment.

Susan P.
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Customer did not leave a comment.

krista H.
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Customer did not leave a comment.

David H.
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No one contacted us for a return of the money for the miles we overpaid and do not use.

valeria M.
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Customer did not leave a comment.

allen T.
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No issues at all

Sam C.
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I can't think of anything - thank you for your great customer service and friendly staff.

deborah L.
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Customer did not leave a comment.

JAMES W.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Ronald O.
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The roof of the unit leaked. Keep water safe units !

Linda R.
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No complaints. Mrs P was very pleasant and helpful.

Brian C.
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Customer did not leave a comment.

Vaughn C.
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Customer did not leave a comment.

Ronal T.
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Customer did not leave a comment.

Kenneth W.
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5 minutes from where I had just moved too. Kind of small parking lot but it works just fine.

Robert A.
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Tho owner is rude and disrespectful. I will never rent from this guy again.

Pat T.
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Customer did not leave a comment.

Marie C.
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Customer did not leave a comment.

Marie C.
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don't understand why the truck was checked out before I arrived to pick it up. Battery was dead had to find another truck drive to pick that up then come back to this location to pick up tow dolly and appliance cart.

Larry R.
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Highly recommended

Carlos G.
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U haul signs were posted and personal was very helpful.

Geary E.
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Customer did not leave a comment.

Laura W.
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Customer did not leave a comment.

BRad B.
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I have used u haul multiple times but I have never had a better experience than I did at Mrs p's. The lady and gentleman that helped us are amazing!!! I want to thank them for the wonderful experience!!

Phyllis P.
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Customer did not leave a comment.

SHELLEY H.
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The personnel was more interested in watching football then checking in the Uhaul.

Cindy R.
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Customer did not leave a comment.

Eddie S.
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Customer did not leave a comment.

Bradley G.
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This bill that you sent me is BULL SHIT! I dropped off your truck at a gas station and before I turned it in I put gas in it and the gas hand was showing 1/2 of a tank. I have a witness that saw me put gas in the truck and they probably have video cameras there. THIS IS ANOTHER WAY UHAUL CAN STICK IT TO YOU!!!!!! UHAUL SUCKS!!!!!! Also I had to drive 30 miles out of my way to go get this peice of SHIT truck because UHAUL Refused to go pick one up for me. What about the gas money that I am out to make that trip. That will be 15$ please payable NOW!!! How do I get that money back!?!?!!??

CHARLES S.
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This is the best location I have ever used to rented a UHAUL!

robert P.
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Hours are not what uhaul website has listed! Used for a job, and had to wait 2 hours to get trailer. Which in turn cost me way more than the trailer cost to rent!

Zachary M.
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I reserved my uhaul online and was supposed to pick it up at 9 am. When I got there I found out that the store does not even open until 10. The website needs fixed so that this won't happen.

charles K.
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Very friendly and helpful. Waited about an hour due to my pickup time changing without my knowledge and was 3rd in line but that was Uhaul company and not the pickup locations fault.

Lee Ann H.
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Customer did not leave a comment.

kayla W.
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I was charged for cleaning the uhaul when I made sure it was cleaned when it was returned. I had issues with customer service and the man who rented me the uhaul. They didn't have the truck I asked for, I had to wait an hour after my pick up time to get the truck because the store owner didn't know how to do the paper work. I'm not satisfied at all and I'm going to let the BBB know about it.

mark R.
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We just moved to this area.. returning truck. This guy tells us he moved here a year and a half ago and wish he never moved here. He was slow to even come out and check truck. Complaining about his back. The place he works out of is a sore eye place. Will never stop there again for anything!!!

SELINA M.
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The drop off was a little confusing but I figured it out. It would have been nice to have the instructions written on the checkout sheet.

Veronica C.
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Owners were very nice and informative, and funny. The only problem was the communication between the main office and the owner at ******, I had booked through another location because they had no trucks available and they supposedly booked me one through the other location and it wasn't forwarded to them. Luckily they had one available.

robert T.
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Customer did not leave a comment.

MICHAEL R.
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Customer did not leave a comment.

Scott S.
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You need to make corrections to your reservation website. I was notified LESS than 24 hours prior to my need that there was no such truck available for me the next morning. And when I asked the original booking location how they were going to help solve that problem, I was told it wasn't their problem to fix. Reserving online does not mean you actually will get a truck!! I was furious and WILL NEVER book with U-Haul again and I am telling ALL of my friends who are moving NOT to rent from U-Haul. This experience was awful!!!

Stephen A.
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Great customer service. Location n vehicles need tlc

Stacy B.
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Customer did not leave a comment.

Eddie S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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