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Richard A
Customer Reviews for MSP Franklin LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have some answer the phone after hours. You put a phone number on the contract saying if you need help call this number.
Wayne GPrices are not what is quoted!!!!
Andrew BI really wish I could give the staff at this location more than five stars! Every U-Haul location should strive to be like them. The are simply awesome!
RALENE DThe van had not been swept out before I rented it, but when it was pointed out, Brandon jumped right on it and got it cleaned out for me.
NANCY DFriendly and efficient
Justin BAffordable prices for in-town move and staff was very helpful at the Franklin store.
Caprice CNot change my preferred location for pickup
Victoria SWonderful representative at this location. She is extremely personable and smart. I had a perfect experience there, and will definitely use service there again!
Sonya LKeep on doing a great job!!
Robert CExcellent experience, friendly employees who provide outstanding customer service, easy pick up and drop off. Highly recommend this location.
Kelly HI could not be more impressed with this location. The facility itself is pristine with its beautiful tile walls and pendant lights over the counter. Patrick has such a kind spirit, and I appreciate how he went above and beyond to assist me. The 2023 Ford van had such a smooth ride, and the back-up camera was incredibly helpful. This puts all other U-Haul experiences to shame!
MEREDITH BGreat experience. Thanks so much.
John HGreat customer service from dealer. Very helpful
Todd HAbsolutely stellar! Excellent from start to finish! The employees are what makes it my go to for renting!
RALENE DJust keep doing what you did for me. You gave me helpful route info to save me money on milage and asked me for specific info details on what purpose the rental was being used for. Then you gave a discount not voluntarily because it was being rented for delivering a donation being given to a local non-profit fit org. THAT is GRACE, Thank you!
brooke kI wish I had more stars to give! Friendly service keeps me a loyal customer!
RALENE DThere wasn’t a parking space for the 26ft truck I rented. The parking lot is small and not designed for returning trucks, especially after hours. You’re instructed not to block any gates or entrances when dropping off after hours. They don’t open until 10 am and I had to have the truck back before 10 am. I was able to park long ways, but blocking the parked cars. I wouldn’t choose this location to return a truck.
Andrea HNo suggestions. Service was excellent, staff very friendly and accommodating.
Keat BNo improvements. Great experience
Tim SDon’t lie about credits when customer never got one. Don’t change allotted mileage after truck is turned in,
Melodie GThey were friendly and went out of their way to make sure I was happy. Some of what they gave me I didn't need, but the effort was there. Still a good experience.
Clint WGreat customer service and very professional.
A. CExtremely helpful staff. GREAT overall experience!! Keep up the great work at this location! They are doing it right!!!!
Brent BMake the 24/7 pickup process easier. It was very frustrating and not user friendly. The employee I was messaging during the process was not very responsive.
Lawrence EThe location was perfect and we had wonderful service. My only complaint is with the process of renting - I had to provide my license information multiple times which was a hassle and time consuming. And having to provide the contact information for someone to "vouch" for me was a little intense. It made me not want to have to go through this again just to rent a truck for a couple of hours.
Raye MThe drop off situation was awkward. Very hard to park an leave the truck. No designated area for trucks
Pam PVery nice staff! Very accommodating! Very knowledgeable! It’s so nice to have this long-standing service has such high standards! You guys never let us down! Thank you for what you do!
Yvette BOutstanding customer service and a spotless facility. I highly recommend this location. Fast and seamless!!
John SClean the van. It was dirty and had a terrible smell. I tried calling several times. No one would return my call. Very dissatisfied.
Jerry BNo signs to let you know where to park the equipment. As I went inside the girl behind the counter did not take my info and was on the phone at the same time. She just told me to have a good day without taking care of my truck by checking it in. Later in the day I was charged $90.20 on my card because of thier mistakes while waiting til later to check in the truck I used. They had to refund the money but now I have to wait 3 to 5 business days to get my money back. If they would have called me before charging my card I would not be out the money and it would have been a smooth check in
Donald FPatrick was super friendly and helpful!
Andy DClean, fast, friendly, and affordable. This place has their act together!
Brian ASuper friendly and very helpful front desk staff!
Rachael KVery helpful and efficient getting in and out
chris aFantastic experience with Metro Storage in Franklin TN.
DONALD BDrop off was very inconvenient. It was after hours and the location is a gated community. I had no instructions nor access to park the 26’ truck I had. And the facility had the nerve to threaten a $50 fee if you blocked any spaces but there was no way to put the truck into the gated parking.
Tammy CRental process was simple and fast. I’ll use again.
David SWonderful service
Ray BGreat ...easy no drama experience
william vI don't know if backup vision and Sirius x.m can be added to existing vehicles, whether U-Haul or otherwise. But, if so, that would be pretty cool on older models. Outside of that everything was awesome--from customer service to the trip.
Henry OHelp with a little more padding. Overall excellent experience and I was able to return the vehicle within hours of renting the van. Thank you Taylor
Joan HI am beyond thrilled with my experience renting a UHAUL truck from this location! I had a special circumstance where I needed to keep my truck longer than expected, and a mileage issue that I was expecting to be a problem. To my absolute surprise and satisfaction, the people I spoke with at the dealership itself and at corporate headquarters were amazing! I was thrilled with how everything worked out, they accommodated me perfectly! Not only that, they were super nice to deal with! My truck was immaculate, the AC worked great! This is my second or third time choosing UHAUL and I vow I will ONLY use them in the future! Thank you so much to all involved who helped me! To anyone thinking about going elsewhere, don't be crazy! You cant beat UHAUL!
James DThe guy with the beard is always professional and friendly.
Robert GI was in contact with someone in customer service for the terrible experience at this location. Due to the inconvenience and unsafe condition of the vehicle, we were told we would receive a $15 gift card. We never received it. I will never recommend UHAUL to anyone and will not be using this company anymore.
Anna WTaylor was a huge help and treated me very well!
Gary PTruck cab and cargo area were both dirty. Moving blankets were wet. Would not pick up from here again.
Justin PPat was great
Mandy BOwner was helpful in getting my drop off location changed to this location, it saved me a lot of time, much appreciated.
Rodney D