Customer Reviews for MSP Franklin LLC
(U-Haul Neighborhood Dealer)

135 reviews

108 Werthan Cir   Franklin, TN 37064

(615) 814-8422

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10:30 am - 2:30 pm

Services at this Location:

Contact Us

(615) 814-8422

108 Werthan Cir
Franklin, TN 37064

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EREN F. 
Rating:
5.0

Customer did not leave a comment.

Erastos E. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very friendly person came to check mileage and gas when I turned in the truck.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Everything was ready and easy with friendly staff

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great, friendly staff; beautiful facility

James D. 
Rating:
5.0

The customer service agent was very personable, and helpful! Couldn't have been an easier or more pleasant experience!

ROGER E. 
Rating:
5.0

Customer did not leave a comment.

Virginie T. 
Rating:
5.0

The guys at metro storage are the best! So friendly, helpful and professional.

Cammy F. 
Rating:
5.0

No improvements are needed at the drop off location. The staff were excellent to deal with!

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

The Uhaul app is the single best in-app experience I have ever had - and it's not even close. The one comment I would add - I ordered and picked up the Uhaul after the hours of operation for the location. While I was pretty sure that this would work, I would have enjoyed a little bit of confirmation saying "Hey - you're about to pick up and drop off a truck after hours. That's totally fine! The truck is available and ready to go. You'll be provided with prompts on how to complete the process." A little more assurance that this was the type of request that could be processed purely through the app would have been helpful

Loyal C. 
Rating:
5.0

The truck cabin could have been cleaned better, residuals in the cup holders, but all in all it was very good.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Guy was great

CHARLES C. 
Rating:
5.0

Very nice facility and service

HAROLD K. 
Rating:
5.0

I worked for over 20 minutes upon the return to use the check in your vehicle from the app. It WOULD NOT work for me. Therefore, I got an additional $20 charge and I don't think that's fair.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

WONETTA J. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Abe B. 
Rating:
2.0

Location was unable to provide the Furniture blankets that were ordered. They simply said that they did not have any. They did promise to provide a dolly, which we paid for. However no dolly was in the truck that we picked up at 7:30 am and no one was working until 10:00 am. So we paid for a dolly that was not provided. We went by another U-Haul location and paid to rent a dolly.

John P. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

The uhaul online needs to be trashed and totally redone.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Dropping off the truck during business hours and having staff to return the truck to was amazing! He was very friendly and helpful!

Rodney E. 
Rating:
5.0

Very easy to pick up and return the vehicle.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

no comment there but I did want to mention Douglas at customer service who helped me find a truck. He was outstanding, efficient and customer focused.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

DORINDA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
4.0

Simply, smooth, quick, professional, friendly and confident.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Gina B. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

10/10

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Great experience. Thank you

CATHERINE C. 
Rating:
5.0

Brian and his team are awesome!

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Billie S. 
Rating:
5.0

Great experience!

Michael B. 
Rating:
5.0

Very friendly guy working by himself on a Saturday morning. He could use some help.

William C. 
Rating:
5.0

Brian and Patrick are the best. I have rented from them before, and this was as outstanding as my last rental. Easy, uncomplicated and a great experience!

KAI V. 
Rating:
5.0

Great customer service at this location

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

MATT E. 
Rating:
5.0

Customer did not leave a comment.

VENUS N. 
Rating:
5.0

Customer did not leave a comment.

BILLIE S. 
Rating:
5.0

Keep it up

Dale C. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Forrest D. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Great customer service!

Emory M. 
Rating:
5.0

Customer did not leave a comment.

edward R. 
Rating:
5.0

Everything was good.

James M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Adjustable seats

Jonathan S. 
Rating:
5.0

I have two storage units here, and just rented a uhaul truck. Each time I work with Brian or Patrick is just a pleasure. Always clean, always quick and always so helpful. Thank you so much and see you next time!

Kai V. 
Rating:
4.0

Really 2 gallons of fuel you billed me for

Elliot O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

The manager personally handled turn-in which went very smoothly (5:45 pm). However, like the concept of automated/phone pickup but application was lengthy and cumbersome. Think it could have gone smoother. This was an 8 am pickup which is not out of the ordinary pickup. Should open the store by 8 am. Vey convenient location.

John S. 
Rating:
5.0

Milage did not seem right. So I guess I owe you money. And that's ok. I was off on the milage. It is as easy to rent the truck.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Everything went as smooth as one would have wanted it to. Very courteous and professional staff.

William M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Attendant was extremely helpful and friendly.

Oval B. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

I think it was ridiculous that we were charged $1.97 for "Easy Fuel" when I was told to return it with 3/4 of a tank and did. Also, we only used 175 miles of the 227 we paid for so I just think it's cheap and cheesy that you did that.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Lori N. 
Rating:
5.0

It was an excellent deal with the client.

Kandy D. 
Rating:
5.0

As always, a great, friendly experience! Great facility and wonderful staff. Thanks Patrick and Bryan!

ANN B. 
Rating:
5.0

Super Friendly!

Scott R. 
Rating:
5.0

The facility was very clean agents were very helpful and super nice. Great job!

Joyce G. 
Rating:
5.0

So helpful, thank you! A beautiful facility, super location and amazing staff!

Gladys B. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

From my experience with the uhaul rental I can't really think of anything to improve the service. The personnel that helped me were superb and the vehicle was in excellent shape. I had no problem whatsoever. If I rent again it will certainly be uhaul.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

lenetta H. 
Rating:
5.0

This facility is absolutely exceptional. The employees are warm, engaging , helpful and knowledgeable . We would recommend this specific location hand over fist ...

Dawna L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Lana K. 
Rating:
5.0

Not a thing! The guys are wonderful!

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Racheal O. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Outstanding staff, very friendly and quick to get you on your way.

Stephen K. 
Rating:
5.0

There was some confusion at the beginning but it could've been lack of communication on our part. It was straightened out quickly, and both Patrick and Brian were extremely courteous and quick to correct the issue. Excellent customer service! The truck we rented was in great shape, clean, inside and out. Would highly recommend this location!

Dian T. 
No reviews have been submitted for this location.

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