Customer Reviews for MSP Franklin LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MSP Franklin LLC

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Elliot O.
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Really 2 gallons of fuel you billed me for

Jeremy B.
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Customer did not leave a comment.

John S.
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The manager personally handled turn-in which went very smoothly (5:45 pm). However, like the concept of automated/phone pickup but application was lengthy and cumbersome. Think it could have gone smoother. This was an 8 am pickup which is not out of the ordinary pickup. Should open the store by 8 am. Vey convenient location.

Brandon W.
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Milage did not seem right. So I guess I owe you money. And that's ok. I was off on the milage. It is as easy to rent the truck.

Steven B.
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Customer did not leave a comment.

William M.
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Everything went as smooth as one would have wanted it to. Very courteous and professional staff.

George S.
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Customer did not leave a comment.

Oval B.
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Attendant was extremely helpful and friendly.

DANNY P.
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Customer did not leave a comment.

Terry H.
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Customer did not leave a comment.

Daniel E.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Kevin P.
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I think it was ridiculous that we were charged $1.97 for "Easy Fuel" when I was told to return it with 3/4 of a tank and did. Also, we only used 175 miles of the 227 we paid for so I just think it's cheap and cheesy that you did that.

Lori N.
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Customer did not leave a comment.

Kandy D.
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It was an excellent deal with the client.

ANN B.
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As always, a great, friendly experience! Great facility and wonderful staff. Thanks Patrick and Bryan!

Scott R.
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Super Friendly!

Joyce G.
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The facility was very clean agents were very helpful and super nice. Great job!

Gladys B.
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So helpful, thank you! A beautiful facility, super location and amazing staff!

Dana R.
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Customer did not leave a comment.

Larry E.
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From my experience with the uhaul rental I can't really think of anything to improve the service. The personnel that helped me were superb and the vehicle was in excellent shape. I had no problem whatsoever. If I rent again it will certainly be uhaul.

lenetta H.
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Customer did not leave a comment.

Dawna L.
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This facility is absolutely exceptional. The employees are warm, engaging , helpful and knowledgeable . We would recommend this specific location hand over fist ...

William W.
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Customer did not leave a comment.

KEVIN B.
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Customer did not leave a comment.

Lana K.
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Customer did not leave a comment.

SHARON G.
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Not a thing! The guys are wonderful!

Racheal O.
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Customer did not leave a comment.

Jeff C.
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Customer did not leave a comment.

Stephen K.
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Outstanding staff, very friendly and quick to get you on your way.

Dian T.
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There was some confusion at the beginning but it could've been lack of communication on our part. It was straightened out quickly, and both Patrick and Brian were extremely courteous and quick to correct the issue. Excellent customer service! The truck we rented was in great shape, clean, inside and out. Would highly recommend this location!

MARIO V.
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Awesome experience!

Cody M.
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Customer did not leave a comment.

Suzan G.
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Customer did not leave a comment.

GREG L.
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Customer did not leave a comment.

MARYGUY J.
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Very easy pickup and drop off. Wonderful employee who took care of us and made everything easy!

Graham K.
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Customer did not leave a comment.

Marc E.
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Customer did not leave a comment.

JOSHUA S.
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very polite and knowledgeable

Reid R.
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Customer did not leave a comment.

Justin C.
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Wasp nest in back of truck. Your website was down during check in process. Took well over 45 minutes to pick up vehicle. Will not use Uhaul in the future. Very poor experience. Thank you for your time.

Danny L.
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Andros was awesome and excellent customer service

Wade L.
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Customer did not leave a comment.

DARIN G.
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The Dude was very knowledgeable helpful and friendly

David W.
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Excellent customer service at pick up and return. Will definitely rent from this location again

Patricia B.
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The U-Haul credit card system has a glitch, and a technician needs to go fix that. Otherwise Andros is awesome!

Douglas H.
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I think 69 cents per mile is too much!

Dwight M.
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I used the rent and go feature for the truck rental. I spent 30+ minutes trying to pick up the van due to the cumbersome approval process and customer service. Customer service at this location is non-existent. I entered the lobby to pick up the key and the two agents did not acknowledge me at all for 15 minutes. Finally one of them looked at me and I told him that I am there to pick up key. He then went back to his computer without lifting a finger. Five minutes the other one finally acknowledged me and gave me the key.

Douglas O.
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Customer did not leave a comment.

Suzanne B.
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All good!

James P.
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Customer did not leave a comment.

Kenneth C.
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Customer did not leave a comment.

Brown C.
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Customer did not leave a comment.

Emily B.
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Nothing

Blaine S.
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Customer did not leave a comment.

Susan M.
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Customer did not leave a comment.

Nelsondra W.
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Customer did not leave a comment.

Stephen C.
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The gentleman that helped me was great!

David A.
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Great, new facility. Very quick and efficient drop off experience.

tammy P.
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Customer did not leave a comment.

Jason M.
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Customer did not leave a comment.

Cassandra B.
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walter B.
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Customer did not leave a comment.

Niraj S.
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I wish there were crew workers here to help if customer needs help moving

Jacob T.
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Customer did not leave a comment.

Anthoney S.
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Let me say this place was not set up yet to receive drop offs even though Uhaul had them on there website. Thankfully a man name Adam that works for Uhaul happened to show up for training. He took our truck instead of making us drop off at a different location.

No reviews have been submitted for this location.

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