Customer Reviews for MSS Petroleum of the Palm Beaches II
(U-Haul Neighborhood Dealer)

1853 reviews

8000 Belvedere Rd   West Palm Beach, FL 33411

(561) 798-2983

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(561) 798-2983

8000 Belvedere Rd
West Palm Beach, FL 33411

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAYDA A. 
Rating:
5.0

Glad I was able to rent and return so easy thank you

NANCY V. 
Rating:
5.0

Nothing

KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

SEAN T. 
Rating:
4.0

The drop off location and process was a good experience. But because I was giving the direction to drop off the U-Haul at a location that no longer exists, was a bad experience for me and very bad business.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Friendly, courteous, professional

MARJORIE E. 
Rating:
1.0

Called about being charged twice and the man told me am not listening and he is going to explain and hang up on me. He was so rude and arrogant

MELISSA L. 
Rating:
1.0

Customer Service was terrible, not to mentioned the merchant overcharged me. My bank corrected the mistake and i will no longer be renting from uhaul or this location ever again.

JOSEPH E. 
Rating:
5.0

Very professional staff. I would definitely recommend renting from this location all the time.

CAMERONPETER W. 
Rating:
5.0

Pick up and drop off was very convenient, will be using this location again!

JEFFREY C. 
Rating:
1.0

Worst service ever I really want to complain to get my money back!!!!!! I was charged for 4 days when I only used it one night. I filled the gas back and this guy said it was u see so I got charged for that. The guy there was the biggest jerk ever!!!! I will never go there again!!!!!

TYLER G. 
Rating:
4.0

Customer did not leave a comment.

TRENA L. 
Rating:
5.0

Thanks for the service

Cristian H. 
Rating:
1.0

Dealer called me and said reporting truck stolen very nasty atetudeI rent a lot from Uhal and sometime I'm late in returning but i get charged so I give Uhal buisness

John M. 
Rating:
5.0

Thank You

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Alberto T. 
Rating:
1.0

What is this charge "Rental Charge" for $59.90? That is in addition to the $29.95 Also being charged $14.oo for 2 furniture dollies. When I rented, the man said he didn't have any even though I ordered them. He said would credit me the $14.00. He didnt. i only rented 1 hand truck. It was a gas station that rented to me. He told me when I came back to replace the gas. Returned at $4:30 pm and sign on door "Had to leave emergency" all the pumps were shut down. But being charged extra for not filling the missing fuel myself. Please reply immediately Thank you

Scott S. 
Rating:
1.0

Customer did not leave a comment.

Kristoff M. 
Rating:
4.0

Customer did not leave a comment.

ASIF J. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

The pick up and drop off agents were fantastic! Also process was super easy and super fast.

Sandra C. 
Rating:
5.0

We got a flat tire 10 miles in the beginning of the trip and got a flat tire. We called u-haul and was helped and fixed within an hour. Really proved to be helpful. Thank you

John L. 
Rating:
5.0

The location is in strategic place. They have the truck ready no line to make. Easy to pick up easy to return.

YARIEL P. 
Rating:
3.0

Customer did not leave a comment.

Timmy H. 
Rating:
5.0

The owner was extremely nice, looking forward to using his business again.

Steven P. 
Rating:
2.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
3.0

Customer did not leave a comment.

maria T. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

The truck was dirty

Carlos U. 
Rating:
5.0

Customer did not leave a comment.

NICK S. 
Rating:
2.0

Customer did not leave a comment.

Michael D. 
Rating:
2.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
1.0

Customer did not leave a comment.

Vietra W. 
Rating:
5.0

Have the vehicles sanitized, in light of Coronavirus.

COLIN L. 
Rating:
2.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Alicia O. 
Rating:
1.0

They stole our credit card number and used it at least 4 times for $100.00 each time at multiple gas stations in a 2 miles radius of the location where we rented the trailer the next 7 days after I made my payment. We file a police report and they are now under investigation.

Alain P. 
Rating:
1.0

Find another location. This one is rundown and not as advertised at all. Truck kept rumbling like crazy whenever idle. Truck return was a nightmare. The lady that was there in the morning was gone prior to 3pm so I was left alone, forcing me to call customer service and made me late to other appointments I had in my day. This is a poor image example for uhaul and they should not contract out to this junkyard of a place. Unsafe and unprofessional. I deserve a refund for this experience and might never use uhaul again.

VICENIO C. 
Rating:
1.0

Rented twice in one week. Female employee was great and male employee should be fired.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Lot is filthy. Truck interior was sandy, the truck had damage in the cargo area that made it harder to load n gave us trouble when trying to go around it to keep from breaking our ankles or getting hurt in general not to mention damaging our things. The process online takes long as well. Keys weren't in any kind of safe just sitting in the unlocked truck. Don't think I'll be using uhaul for a while

Cesar O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything was perfect / my Agent Pat was EXCELLENT!

PAUL F. 
Rating:
5.0

Hard workers. Non stop. very pleased

John B. 
Rating:
2.0

As a female, I felt extremely unsafe picking up my uhaul alone. There was no one to ask any questions too.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Ike C. 
Rating:
1.0

Using the app to check out equipment was the most horrible experience ever. It's basically useless if the connection is weak or non existent. Still had to call a human and was transferred 4 times until I found someone semi-competent. It took 2 hours that I didn't have to check the truck out of the yard. The truck was cleanish but beat to hell.

Eric W. 
Rating:
4.0

Not much it was easy to get in and out.

Christopher D. 
Rating:
1.0

Employee was disrespectful she gave took advantage of me and say I did 56miles when I only did two trips 20 miles took 75 dollars of my card when I only suppose to pay 19.95 plus mileage I will never ever

SHARRON C. 
Rating:
2.0

I am sorry. I usually do not leave any bad reviews: 1) This location is a depot for trucks of all sizes. Dirty, holes on the road. Office a tiny dirty "container like office". You drop off your car and cannot close your contract because nobody is there. 2) Been there twice. This time because we changed the move and the only location with the equipment we needed was this one. 3) So our IDEAL pick up time was 4pm but I got a call in the am that the location was closing earlier at noon. I did not want to have this 26 ft truck so early. No way to park it! But I picked it up. 4) When I picked it up it was DIRTY, filled with prior accident denta everywhere, bad condition, smell of smoke (attendant said it was marijuana smell), passenger door filled with water like they had left the door open during rain, and the truck itself filthy. I had to MOP IT with desinfectants before loading my stuff ! 5) TO MAKE THINGS worse the truck had LITTLE GAS, so now I had to pick up gas BEFORE my move day. Lo and behold someone was parked wrong getting gas and the truck touched her car damaging her front end. I did get the insurance but it was terrifying. And time wasted. 6) For the standards of U haul this was not only disgusting, bad experience, terrifying but unacceptable. I use U Haul all the time and trucks are always in great shape and cleaned. I am sorry but I cannot recommend this location. Unless you want to take the chance and have my kind of experience.

LINDA H. 
Rating:
3.0

Didn't see any staff, was a bit confusing. Didn't feel completely comfortable leaving equipment in back truck.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ernest S. 
Rating:
3.0

The office location was difficult to find.

Suzanne N. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
1.0

Better customer service

NATASHA H. 
Rating:
2.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Amazing Customer Service!

Walter B. 
Rating:
3.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

Customer did not leave a comment.

charlie C. 
Rating:
5.0

The new automated system still needs some details ironed. Better intuitiveness on the apps and better instructions, less advertisement in the middle of the reservation form. Overall, good...

Juan S. 
Rating:
4.0

overall i'm happy with the rental, my only critique would be of the location, should have a paved parking area, my friend who drove with me while returning the vehicle had to drive me into a lot with pot holes and loose dirt and he drives an upscale car. your employees were very nice especially carlton who was the renting agent i met initially.

Ramon J. 
Rating:
5.0

Pat was very kind, helpful and nice to work with. As a business owner myself, I appreciate when people genuinely show they appreciate business.

daniel O. 
Rating:
5.0

Customer did not leave a comment.

Jennitza Z. 
Rating:
5.0

Everything was great.

James D. 
Rating:
3.0

The tail lights did not work. When I tried to explain to the guy upon return he just argued with me.

George R. 
Rating:
5.0

Customer did not leave a comment.

Roman F. 
Rating:
1.0

The lady at the location was very disrespectful hung up on me twice when trying to get service. I will not be renting from that location ever again.

Rachel P. 
Rating:
3.0

Credit Card was charged for 100 miles @ .99 . Actually used 27 miles and truck was returned at 3:45pm. Am still waiting for a corrected invoice to show 27 miles. Thank You

Patricia B K. 
Rating:
5.0

Good

Richard A. 
Rating:
5.0

Customer did not leave a comment.

JANNETTE L. 
Rating:
2.0

Customer did not leave a comment.

Krista H. 
Rating:
4.0

Very quick

wallace P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

M. Strauss, was excellent! Nowadays in a lot of customer service driven companies, customer service is lacking. A small problem easily becomes huge. We encountered a small problem and Ms. Strauss kept small and handled it. I've had the same problem previously and it mushroomed to where the transaction did not take place. She was five star excellent! Louis Dillon

Louis D. 
Rating:
2.0

Owner was extremely rude and threatened to call law enforcement if I didn't return the truck as soon as possible. I still had plenty of time on my multi-day rental.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Jean V. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Staff was quick and friendly

Hopeton M. 
Rating:
5.0

Representative that assisted me was excellent.

PETER S. 
Rating:
5.0

Very friendly people at this location

OMAR L. 
Rating:
5.0

Nothing

Lawrence W. 
Rating:
5.0

Excellent!

MARILYN R. 
Rating:
5.0

Excellent customer service!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

oscar N. 
Rating:
5.0

Customer did not leave a comment.

COREY W. 
Rating:
3.0

Parking lot torn up

Alan F. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
3.0

Our original location was changed without our knowledge. It was difficult to locate, far from our eastern location. Semi trucks everywhere. Muddy. The attendant was very helpful but they did not have the tow light hookup. We had to pull the trailer to another location, with our hazard lights on, to pick up the adapter. That location's manager handled it for us.

Betty W. 
Rating:
3.0

Customer did not leave a comment.

Kamiah G. 
Rating:
5.0

Customer did not leave a comment.

KYLE,JAMES M. 
Rating:
5.0

Pat was amazing she gave a lot of insight and was very helpful.

Richard B. 
No reviews have been submitted for this location.

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