Customer Reviews for MSS Petroleum of the Palm Beaches II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MSS Petroleum of the Palm Beaches II

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Kurt S. on

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Drop off site was a mini moble on a dirt lot. No staff there to provide friendly help.

Timo T. on

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Daniel R. on

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Elizabeth G. on

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I don't remember his name, he was very polite and professional!!! I rented a 6' x12" on Saturday Jan 18, 2020

AGUSTIN C. on

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Sorin P. on

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Brad H. on

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Michael B. on

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The easiest, and best location for pickup and drop off around.

TERESA C. on

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Randall W. on

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The location is a mud pit and the office is tiny. The main complaint is that they kept calling me to pick up the truck early so I did but then when I dropped off the truck it was late because I had picked it up early.

tyrone D. on

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Have human being at the lot.

Victoria S. on

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Andreas A. on

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Nora S. on

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Very nice,helpful staff :)

lefort T. on

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Richard B. on

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The entire experience was pleasant and professional. The representative was polite, friendly and efficient. She was a pleasure to work with. I will definitely use this location again.

Sergio G. on

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Nothing

Eric H. on

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There should be more of a sign to turn into the lot

Ryan D. on

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Check-in process with Gino should go more smoothly.

Mostafa S. on

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Daniel C. on

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Get rid of the vending machines and put in a few more chairs.

Adrien E. on

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As I had mentioned in a previous review this location was severely understaffed and the one man who was working here by himself was poorly trained. The automated truck pick up service did not properly select a truck that could be accessed. It kept trying to assign me trucks that were three deep in the rows of trucks that were there. Once we finally found a truck have the proper size for me to rent we had to move three different other trucks out of the way in order for me to get that truck out. All of this delayed me by over 1 1/2 hours At this pick up site instead of the 15 to 20 minutes that it should have been since I had registered ahead of time for the 24/7 rideshare pick up.

Wayne S. on

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My only complaint is that the truck was pretty dirty and it shook like a labrador retriever coming out of cold water at any speed above 50mph. Really need a wheel balance.

Stephen S. on

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There is nothing I can say that needs improvement I was more than satisfied with my rental experience. The manager Carl far exceeded my expectations in professionalism

Lynn B. on

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I was charge for an appliance dolly and a box dolly and neither were in the truck. I didn’t like when you return the truck there is no way to check the truck in. I didn’t know you had to do it with your phone. I would like credit for the 2 dollys back to my card

Hardy V. on

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Place is a truck stop dust bowl rutted road entrance.

Sergio G. on

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More staff and not assuming everyone know the process or get an attitude for work volume.

Thomas P. on

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Bad part of town

Jamie S. on

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Very old Uhaul, parking is non existent as it’s a tractor and trailer parking lot on gravel/dirt road. Uhaul was dirty and dusty all over due to the location and age. Very uncomfortable to leave car in random spot.

paul H. on

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Debbie F. on

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I just wanted to say Linda at the Key Largo facility is awesome??

Aryella T. on

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Made reservations online alon with movers. The day before reservations I called number for location from email and the place said the uhaul service has been closed for 6 months. Called uhaul toll free number and foundnout my reservations were at another location. Then called the day of resignation by location that i was late and they closed at 1pm. Moving is stressful enough without having to make last minute changes.

joaquim D. on

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Antonello B. on

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Very fast service.

Abner G. on

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Courteous cheerful and helpful

Steven T. on

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Need to get area paved an nicer office

kathleen M. on

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If you need a U-Uhaul truck this is the place to go. The woman who helped us was Pat. She was terrific from the time I spoke with her on the phone until she waved goodbye to us in the parking lot. She made The whole process easy.

Navendra J. on

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Hector R. on

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U haul Should close this location down. They don’t know what they are doing. And they have such a bad attitude.

Eduardo D. on

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The key dropbox was difficult to find. But it was a great online pickup experience.

Marlene M. on

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Russell V. on

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UHaul changed my reservation without notice. I had to go to the wrong location before going to the correct location.

Jose L. on

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Suzanne O. on

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JOHN K. on

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MICHAEL N. on

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I waited 2 hours for my truck and was only behind 2 people. Everyone was upset. The location is nasty, pit holes everywhere, disorganized and very difficult to access.

Jennifer B. on

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SCHWANDA M. on

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Robert C. on

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Marceau M. on

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I received a call on Wednesday 10/30/2019 to confirm my rental. The representative never mentioned the location was changed. On Saturday I arrived at the location I reserved the truck and they had no trucks. They weren't even a U-Haul dealer anymore. No one called me to tell me the location changed. When i got to the new location it was on a dirt road and the representative was not there. I had to wait for 10 minutes before he showed up. The number on the door was not for U-Haul so when i called it no one was available. This was a really disappointing experience with U-Haul.

Erik M. on

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The reservation I made was for a different location. No notification from u-haul when it was changed. I arrived at the location of my reservation only to learn it had been moved by u-haul with no notification. Unacceptable.

Robert P. on

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The truck drove horribly. The attendant wasn’t the friendliest but this is consistent with all u haul locations so whenever I deal with u-haul I always know I’m going to speak with someone who’s rude and unfriendly.

Eric G. on

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This location is not UHaul friendly in terms of layout. Although the uhaul representative was pleasant and great the facility itself was very lacking. It is a semi-truck dirt lot. There is no direction or sign indicating where customer parking is because there is none. The gas station down the road was recommended for where I should keep my car. The lot itself is a mud pit with potholes everywhere.

MIGUEL R. on

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Customer did not leave a comment.

Itamar L. on

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I came with my private car to pickup a UHaul truck. I was informed that they don’t have a place to park your personal car here! I wasn’t told by UHaul that this is even a possibility. I called UHaul customer service and was told I should have asked whether they have a place to park my private car when I made the reservation! They told me I may park the car at Walmart or Publix. I ended up parking at Publix and called Uber. I asked UHaul customer service to speak with a supervisor and asked her to please at least reimburse me for the Uber transportation, since they didn’t inform me that there may not be parking for private car on site. She told me that I should have asked customer service whether they have a place for me to park my private car when I made the reservation and that she wasn’t going to re-immures the Uber cost! Customer service on site and UHaul call center was a disaster. I WOULD NOT recommend renting a truck from UHaul and MSS Petroleum of the Palm Beaches II based on the terrible way I was treated. They should be ashamed of themselves for treating customers this way.

LUIS P. on

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Magnificent and fast attention by the staff

George D. on

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Alvaro G. on

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Steven W. on

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New truck with 4000 miles. Very nice. Very dirty. windshield was covered with love bugs. The truck was filthy with dirt all over the cab. I can understand the dirt due to the dirt lot they are in. But the love bugs should have been cleaned off. Staff could not have been any nicer and very helpful.

Chris C. on

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denise R. on

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easy to work with . friendly and helpful staff

caroline C. on

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Regan F. on

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Gregory G. on

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Sergena H. on

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ABRAHAM L. on

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Timothy B. on

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I was rented a trailer with brake lights that didn’t work upon returning after getting pulled over I explain the situation. Only to be argued with back-and-forth about my bad experience.I am a long-time U-Haul customer and rent vehicles all over the country but after this experience probably will never use U-Haul again. Thanks for inquiring about my experience it was a nightmare..

Jonathan P. on

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1. Do not then charge customer for additional hassle created as a result of 3 defective products that were checked out to customer

Alexander P. on

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KATHY T. on

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We have moved to Boynton Beach but it has been a pleasure to work with all of you for the last 13 years and we really appreciate all the good business !

Victor S. on

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I made a reservation over the phone to U-Haul customer service for a pick up truck and a utility trailer with a ramp. I get dropped off to pick up rental and they tell me they do not have a hitch receiver to be able to tell the trailer that I’m renting from them. That I need to go to Walmart and purchase one. That should’ve been told to me prior to me coming to this location. I asked if I can use the truck to go get it from Walmart but not be charged the mileage and they would not do that they wouldn’t discount anything. It was such a huge inconvenience to have to call somebody to come pick me back up go to Walmart and come back .Which I feel I shouldn’t even have to do if I’m renting the equipment from them. I was very disappointed and will probably use another company next time.

Wayne L. on

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Tina S. on

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The windshield was so dirty you could barely see out the window.. I chose this location since someone would be there until 3:00.. I returned the truck at 2:15 and the office was closed..

William M. on

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theodore S. on

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Truck drove straight but the steering wheel needs alignment. Truck looked new. It was clean and well maintained. The desk clerk was knowledgeable and got me in the truck within minutes.

Michael D. on

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Joshua B. on

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LIAN M. on

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Shaun I. on

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Raul C. on

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kenny S. on

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The truck I got was In HORRIBLE condition. Thank God I only did a local move. Honestly, this truck was quite embarrassing for your company with the shape it was in. The box was nasty, not clean. There was some sort of liquid (brown and nasty) in the drivers door pocket. The interior of the truck was disgusting. The only reason I kept the thing was I needed it and unfortunately I used to drive trucks just like this, so I was kind of used to it I guess. I figured I’d save someone else from having to drive it. Truly it was nasty and so much damage when I returned it, the young man attending to me (he was super nice along with the lady who originally rented the truck to me) asked if I hit anything and I jokingly asked how he’d know if I did or not, and we both had a good laugh, because I was right! The folks here are awesome, the location has a bit left to be desired but the truck I got was horrible.

Aaron G. on

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Dan O. on

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Excellent customer service

Michelle W. on

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Quick and easy check out and check in.

KATHY T. on

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Very disappointed at that $20 fee For dropping up after hours I have been a client of this location for many years , and nobody it’s at your place when we drop it off I don’t understand what is the extra procedure that you have to do.

Marie B. on

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When I booked the reservation it was at Apex Automotive in Wellington but when we arrived to pick it up they are no longer rent U-Haul's. VERY POOR COMMUNICATION!!

William P. on

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Raul A. on

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Parking, ground repair Custumer office Customer parking Thank you

patrick C. on

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Dawn B. on

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There was no one there. It was very confusing of where to drop off the truck. And put the key. I thought it was an office where I would speak to someone and give a key and drop off the truck. That way it would be inspected and everything would be great. But it was not like that. Had to take pictures of inside and outside of the truck and follow the prompts on the website. Not a fan of this process

Tom S. on

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The young man that helped me was very helpful

lillian G. on

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FRANK P. on

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tiffany C. on

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The location is horrible! Our car is completely covered in mud! The lot is full of pot holes and really hard to get in and out of with all the semi trucks! I would go out of my way to rent from a different location even though this is close to my house

oscar A. on

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Customer service was awsome. Staff go beyond to answer all your questions and I had plenty take their time to make sure the customer is happy. Loved the I am here f I r you attitude. Yet the place is in a truck park and dirt road which when I drove by I wou l would not have guessed. Used to go to the one on Okeechobee by military which looks more official but theven customers service level is minus zero. Loved this new place and do not mind getting mud on my feet to get there.

Gary E. on

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The truck was in terrible condition. Truck leaked and much of my valuables were damaged and ruined including DVD player, clothing, bags, purses, etc...

JAMES S. on

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JAMES C. on

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David S. on

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Logan B. on

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