Customer Reviews for Muffler Masters
(U-Haul Neighborhood Dealer)

229 reviews

610 S Main St   Taylor, AZ 85939

(928) 536-5624

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(928) 536-5624

610 S Main St
Taylor, AZ 85939

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
2.0

The location had a sign on the door that said gone to lunch so we waited over an hour and nobody came so we called the number on the sign to find out when he would be back and he said he was on a call . Just drop the keys and contract in the box and he would call me. Waited all afternoon and no call but received an email from U-Haul that it was done.

Lloyd M. 
Rating:
3.0

Customer did not leave a comment.

PHILIS A. 
Rating:
5.0

Customer did not leave a comment.

Al C. 
Rating:
5.0

Doing a great job!

Phyllis O. 
Rating:
5.0

I was helped very well at this location, the problem I had was that I reserved a 26 foot truck and the day before I received a call saying that it was not available and they had no 26 foot truck anywhere close by. I ended up having to get a 20 ft truck and a small trailer, which together still isn't even close to as much room as a 26 ft truck, therefore I ended up not being able to fit all my stuff in and had to have a friend drive another trailer full of my stuff all the way to Nevada which wasn't cheap. So even though I rate both places good, because they treated me good while I was there, my overall experience with Uhaul absolutely sucked. I ended up paying over a $1,000 dollars extra in gas, and a friend two days of driving, just to get my stuff moved. Unless I get some kind of compensation for the pain it turned out to be I will never use Uhaul again.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

al C. 
Rating:
4.0

Customer did not leave a comment.

STANLEY L. 
Rating:
5.0

After I checked out the trailer in Yuma, U-haul sent me a text with the address in Taylor, AZ to return the trailer: 102 N. Main St, Taylor, AZ 85939. When I went to that location to return the trailer, they refused to take it. I showed them the text from U-haul instructing me to return it to their facility. They still refused to take it. They advised that I would need to drive to another town 30 miles away to return it. Fortunately, we were able to locate a different U-haul provider in Taylor: Muffler Masters. Even though I was on Muffler Masters list and he didn't really have room for another trailer, he accepted the trailer. I was very grateful to Muffler Masters for helping me out and accepting the trailer.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

TuThi Q. 
Rating:
5.0

Customer did not leave a comment.

Brady O. 
Rating:
4.0

Check tire pressure on rental trailer dolly

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

This was a first experience with this Uhaul dealer and we were extremely pleased with the help and service we received. We would recommend them to others in a second. Thank you so much.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

WALKER E. 
Rating:
5.0

The trailer I reserved was not at this location instead it was transferred to a location 50 miles away that's 200 miles to get and return not acceptable I was not told of the change I'm very upset who ever did this and did not call me very bad business

Robert G. 
Rating:
1.0

First of all I was supposed to pick up the U-Haul in Showlow Arizona, The trailer was not there they sent me to a Taylor Arizona which is about 40 minutes away service there was horrible no one was there to greet me I don't know what to tell you I think you guys suck

NANCY F. 
Rating:
5.0

Excellent helpful friendly service, thanks Chris.

Oanh S. 
Rating:
1.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

KEEP up the GREAT work!!👍

Walter O. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

have people that know what they are doing check you in.

William H. 
Rating:
2.0

Windshield not cleaned, possible soda spill inside the cab very sticky, also very dissatisfied with the Pinetop/lakeside site , lots of trucks on lot but was told none for one-way ,had to wait for a call from center location to be tolded only one available was in another town further to the East of where I was ??? Why is that??.

John Q. 
Rating:
5.0

Customer did not leave a comment.

RUSSEL C. 
Rating:
1.0

I under stand np personnel there although could not get internet site to go to return o I put keys in box hoped for the best

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

BRANDI A. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Nice guy he was busy but we didn't have much interaction. But he took good care of us

janice M. 
Rating:
2.0

the truck was dirty stank of cigarettes and there were cigarette butts in the ashtray. the back of the truck was dirty as well.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

One tire on trailer was low and we aired up

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Excellent service

Loretta V. 
Rating:
5.0

Everything was perfect.

Paul M. 
Rating:
5.0

The best customer service experience I have had at any uhaul. Friendly and helpful. I would recommend this location to anyone.

Cathleen C. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Very nice location, clean, organized and Friendly. Anyone would be glad to rent at this location.

Henry G. 
Rating:
5.0

Excellent friendly service

Danny A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent service

PETER R. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

We had a lot of issues checking the truck back in using the app on our cell phones.

Natosha C. 
Rating:
5.0

Well done.

Gerald B. 
Rating:
5.0

The manager, Lee Neff, was excellent to work with. We wouldn't have changed a thing.

Tye R. 
Rating:
4.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Jeannine J. 
Rating:
5.0

Not too much. It was very convenient.

Sheryl S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

henry J. 
Rating:
4.0

Everything went well, but we are extremely concerned that we may have been charged for two days when we only had the equipment overnight (24 hours) one day. With this covid wuhan bullshit sham going on, we have not yet double checked our credit card billing. JL Mealer 9283583840

John M. 
Rating:
5.0

Customer did not leave a comment.

Cory W. 
Rating:
1.0

Customer did not leave a comment.

Brady I. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

None really. Mr. Chris Neff is a professional person, kind and respectful as well. I enjoy conducting business with him.

Dennis E. 
Rating:
5.0

I was not happy that my pickup location was moved twice. Also, I was lied to about the trailer I picked up. I was told “dispatch” moved the car hauler to Taylor “for me”. I asked: “ if they moved it to Taylor, why didn't they just move it to Show Low.” When I got to Taylor, there were 4 car haulers there.....the story I was told was obviously a lie!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Muffler Masters has always been very professional regarding all of our U-Haul rentals and drop offs. They saved me a lot of aggravation by having a car dolly available last minute.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

This comment pertains to Uhaul in general, not the location. I received a telephone call from Uhaul asking me to drop the truck in Taylor instead of Show Low. I accommodated the request, delivered the truck three days early with less mileage than allowed and received only a $40 credit. Meanwhile Uhaul is able to lease the truck out and essentially collect double rental fees. I feel i should have been credited for the early return of the vehicle.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
3.0

The cab of the truck was quite dirty, both the floor and the cup holders as well as there was trash and old food beneath the seats. The windshield wiper blades were in terrible condition. So much so, we had to stop in Kingman AZ at the Stockholm Uhaul where we received a complimentary set of new blades. The wiper fluid dispenser on the passenger side did not function the entire trip, from Taylor AZ to Port Orchard WA. The dispenser on the driver side barely worked and only sprayed halfway up the windshield. Due to the snow storms we had to endure, this was quite a hardship for us and made the drive extremely unsafe. I'm requesting a curtesy credit for issues we were forced to endure.

Cherie C. 
Rating:
5.0

No one was there when we dropped off the trailer, however, we have rented from them in the past and service was very good and equipment was in excellent condition.

carl V. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
5.0

My experience with both pick up and drop off were perfect. All I can say is you at Uhaul made it affordable and easy. Thank you.

Trenton C. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Actually, none that I can think of in order to improve the experience for the next customer. Kris Neff is an excellent representative for Uhaul!

Dennis E. 
Rating:
5.0

Great Job! This Taylor location Muffler Masters is fantastic! Easy Access, EXCELLENT Customer Service! Kris does a great job! I Am now a lifelong customer! Rick Kimpell Taylor AZ

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Shon F. 
Rating:
3.0

If that is truly your policy that you don't give rebates or refunds for turning in equipment early then it was not their fault... one is not telling the truth. Not very happy either way.

CHERYL H. 
Rating:
5.0

no complaints

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

VERN R. 
Rating:
5.0

The owner Kris should be awarded a medal just for being nice !!!

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top