Dolly wasn't with the unit during pickup yet still charged for it. Original trailer wouldn't work had issues and wouldn't attach. Had to wait till the next day for an available one. Had to rewire the tail lights on the other one as the wires were cutGary P.
Customer Reviews for Mugs & Dough
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude Did not tell me the rental price on phone just said he booked it. Trailer was frozen to ground and door full of ice Waited over an hour for him to process paper work . Did not have adapters for wiring harness there was none in town I had to stay the night and could not leave till Sunday. Told me sexsmith depot wasn't open on sundays they were When I was frustrated in the store because he was taking so long he told me â€œ it was my problem !?â€ I said I just drove three hours to get here and load trailer he said it didn't matter. So frustrating!!Rose R.
The uhaul representative was not there so we had to check-in over the phone which was painful. Also we had confirmed on the phone that the drop-off location was Cochrane, AB and upon arriving at the uhaul depot in Cochrane we were told we had to drop it off where we picked it up in Manning, AB 9 HOURS AWAY!! Cochrane would not take it. Needs to be more organized.Ty L.
The location management is great. The lady who checked the vehicle was great also. My major problem is with the system and the locations. The system seems there to rip customers who are unsuspecting. I was over charged by over 264 miles. The system, created information to overcharge and not responding to my request for a refund.Lloyd N.