U-Haul messed up and overbooked for the weekend so they made me drive an hour out of my way to rent this truck in the middle of nowhere. They said this was the closest one for me, and it was a 20' instead of a 10' like I wanted. That of course meant more gas expense for me. I didn't have someone to drive me, so I had to take my car out to Danville, pick up the truck, leave my car there, drive the truck to Zanesville (where I was from) and load it, drive it back to Danville and leave it at the location overnight so I could drive my car back to Zanesville and my brother came to pick up the truck in Danville for our move up to Cleveland. Altogether, it was an extra four hours of driving, 180 miles out of my way. The only compensation I got from U-Haul was an extra day of the rental that I didn't need or want. The attendant at Mulisano Motorworks was friendly enough, but there was no formal check in procedure and no photos were taken of the truck for my pick up.
Annie W
Customer Reviews for Mulisano Motorworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
older trailer
Al JNothing
Steve FNothing, everything went fine.
JOHN REverything went so smoothly it was so awesome and I do appreciate you letting us rent your vehicles and thank you and merry Christmas everything went very well you guys are awesome
lorie fNever spoke to anyone. Just dropped off truck. They were closed due to holiday. The process was quick and easy.
DAVIDA SThis location was not the location that I reserved I wanted to pick up in Coshocton, Ohbut when I got there I was told had to go to Danville almost 1 hour away to pick up the trailer. the place was hard to find and no markings to let you know it was the U-Haul dealer.
Thomas TOrdered trailer two weeks before needed, ordered to be picked up in Mt Vernon Ohio. Scheduler told me to drive 20 miles to Danville to get the trailer. 40 miles of my gas plus paying a premium dollar for the rental. Not very professional on U-haul part. U-HAUL had two weeks to get the trailer to Mt Vernon.
Casper SI guess wasn’t bad but just not what Expect!
Michael WGreat!
David DThe location was good and the trailer was clean, however I would recommend service on this trailer. I have rented quite a few from you, and this one had some irregularities I noticed especially in backing. Perhaps just because it is a smaller model than I usually rent, and the wheel base is shorter and the hitch tongue is longer , but even a professional driver felt it was “off.” Also the latch was problematic and requires two people, and a bit of force to close.
Sherra ROriginal pickup location was Newark oh 21st st. Reservation was changed 5 minutes after guaranteed pickup at that location.. to a different location 45 minutes away. Terrible customer service. Little to no concern regarding the loss of time and the inconvienance it caused. Very poor experience at 21st st Newark location. Overall experience was beyond poor.
jennifer CI never received a copy of my receipt with what I payed for the U-haul.
JACQUELYN DNothing to improve I had a good experience
samual nI just dropped the truck off. I didn’t have contact w anyone
Sheilah W