Make sure someone is there to check the truck out and in. We were told an agent would be there to check us out but the place was closed at our 4 o’clock time.
John T
Customer Reviews for Murphy Wholesale LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank yall!
DANIEL GMurphy Wholesale is our “go-to” for uhaul rentals. The staff treats us like family and always makes sure that we have the best uhaul and the best experience!
KELLY GNothing y'all are perfect it's the people that don't fill the truck up with gas or are just plan nasty leaving trash in the truck or it smells bad, that makes me angry other than that Uhaul and the trucks are perfect for moving.
Jason DAffordable rentals with great friendly service.
JEFFREY HThis is not a true U-Haul store but customer service was excellent.
Doug WThey are very kind and helpful.
PATRICIA SThis is our favorite location! They make the pick up and return easy!
KELLY GVery Friendly , Nice & Helpful ,Very Outgoing People! Most Definitely use them again !
KEITH JThis is a great place. Brad is excellent to work with and they provide great customer service.
Tracy CGreat fast and friendly service.
Jeffrey HI wish you had the 10’ truck available
Elizabeth BNo one was on site who could actually help me
Andrew HStaff was friendly and helpful
Darrell PNothing it is super easy and dependable
Sabrinia BConvenient location. Got us our truck quickly and easy return.
Bill ROnce we arrived at our destination we noticed several of our items were wet and ruined. Upon a close inspection after emptying trailer we found a hole in the ceiling that had leaked.
Alan GGreat service and friendly! Very easy to rent a U-hual and return. Would do business here again!
Timothy PVery friendly and prompt service! The person who helped me was professional, courteous, and very helpful. Would do business here again!
Timothy PWe didn’t understand we had to do everything on line. I prefer to talk to real people and the lady at gas station was very helpful but they only had 15 ft trucks or larger available, needed smaller truck. Once we got truck paid for and got keys, truck was dead. Had to go down the street to another location at a car sales place. The guy there was very helpful and called around but still no smaller truck. So we rented the 15 feet. Truck was clean and easy to drive. Got everything moved and returned truck. Thanks for asking about our experience. Having real people rather than just computer sales sealed the deal. Otherwise we would have moved on to something else
Karen CYou should have the equipment available when a customer reserves it. Do not charge people for equipment they are unable to receive.
Savanna HThe gas price added in was ridiculous
Madisen HThe treatment was very excellent thank you so much and God bless you
Maria CTruck had hard and loud vibration between 35-60 mph and the air would cut in and out which was pretty brutal on a 90 degree day and the middle seat belt did not have a buckle and the airbag light was on
AJ WI ordered a U-Haul and a furniture truck and a hand truck online. When I got there to pick my stuff up I was told they didn't carry the equipment only the trucks. I had already hired people to help me move. It would have been nice to have been told that majority of the locations don't even carry the equipment. It was very aggravating considering the fact I was on the line to move. And then they suggested that I take the truck and go around all of Albertville and Boaz Alabama to the other U-Haul places to see if I could find the equipment that I needed to move. That would been me paying mileage and gas on a truck for equipment that I should have been told when I ordered it that they didn't carry. Very aggravating!
Angela SThe gentleman I returned the truck to in Guntersville/Albertville, AL credited my card $20 when I explained the truck only had 1/8 of a tank when I picked it up and I was told to bring it to the drop off locations attention. He was polite and process was easy and quick. One thing that confused me was there were supposedly two other uhaul locations within 10 minutes of where i was staying. Couldn't find either one and they didn't show up on the computer at the uhaul location in Murfreesboro, TN where i picked up.
William WThey over charged me
Selena HHave been here a few times very professional,very nice
CHARLES PI had to unhook my tow dolly myself and put it in a line. And the person was annoyed that I was dropping off another tow dolly.
Bruce CGreat service and friendy people. Don't change a thing.
Brad KGreat job. Process was quick and easy.
Rodney TThe gentleman at this location was super friendly and very helpful. Renting the Uhaul was uncomplicated. Overall, it was a great experience!
Joyce cI swept it out so do I get 25 like the back of it says
Hunter HEverything was great. Easy in and out.
Bob PBrad was extremely helpful and friendly. A joy, especially compared to the Skyland Boulevard location in Tuscaloosa.
Dennis BThe online check in took way too long. I’m glade the people at the UHaul store were open. The process was difficult online.
Timothy RA couple of tricks roo close to the curb and one tire under pressure
Helene TUnderstand that you need both tail lights to work in trailers. Was told not to worry about it. Was given another trailer, which they told me wasn’t very good (but at least the lights worked). Very unaccomodating.
Tom CGreat experience
Gregory ROn my purchase order over the phone they added 24 moving blankets but on the receipt they were not on there I have the documentation to show I ordered the blankets there were no blankets.
Chris STire straps and ratchet needs to be replaced. Ratchets were rusty and not maintained. One strap was cut short.
Billy SThe service was excellent!
BRETT SEverything was great ,nice customer service took care everything fast very friendly..
Shirley SDidnt have the appliance dolly.
Chad WMurphy Wholesale does a great job. Will use them for all my moving projects.
vann wThe location itself was helpful when they opened, but the mobile pick up was a disaster.
Stephen HBetter communication on where to pick up the truck. We were told on E mail to pick up our truck at a store and when we got there we were told to go to this place.we recommend you need to tell the customer if the truck pick up has changed to do it before they go to the wrong place.
HENRY REquipment parking access. Everything else was great.
JJesus RGreat place to rent
Christopher T