Very easy to deal with, totally satisfied.Geoff C.
Customer Reviews for Muskoka Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. All good.Rebecca P.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.DON G.
No one was there during regular business hours. No instructions and a note attached to the door from another customer of how bad this location is. Tried calling and two weeks later another u-haul location called looking for trailer.MICHAELP C.
U-haul said trucks could not be returned to this location. I phoned the location and they were happy to take it back and did take it back.ARTHUR H.
Customer did not leave a comment.Anne T.
Customer did not leave a comment.peter H.
Customer did not leave a comment.William D.
Customer did not leave a comment.Brad S.
The girl was confused about us paying on line for the rental before tax's and didn't know that we had to pay her for that! Took a half hour to straitened out.Lorne W.
Customer did not leave a comment.Jim G.
The Muskoka service center's poor communication efforts not only caused me emotional distress, but it also caused me to call the provincial police and submit and police report. The service center told me and my witness in person that I was to call them to tell them when I was done filling my U-Box so that it could be shipped on August 24th. What they neglected to tell me is that they were going to be closed for the week; and this was not stated in their answering machine recording as well. When I called the customer support lines for Uhaul they hung up/ put me back in the queue FIVE separate times. When I could not resolve this with Uhaul I called the police. When I called the Muskoka Service center on August 31st, a full week after my box was supposed to be shipped out. They told me they didn't know if my box was shipped out or not and that they were closed for the week. No explanation or apology. When they called back later they said that they had shipped it out but didn't know when. Turns out that date was August 31st as I got my email stating that my box has just been shipped. Naturally, I have all my calls with the Muskoka service center recorded for proof. No one at the time of filling my box told me they were going to be Closed, nor did they give me another method of making sure my items would arrive on time to its destination. Now because of their actions my items are arriving on the 8th; 5 days after it's guaranteed delivery date of the 3rd. I am currently looking for a resolution for this.Cher D.
None of the information that we entered online when we â€œpre-registered â€œ online was in their system. Had to do it again. Central booking did not record when we had dropped off trailer on July 19, even though we phoned and they said they would. Your central system is not integrated well with all the locations.Moira C.
After being sent an hour away from our requested pick up location in Gravenhurst and sent to Dwight, we were told we were being given an 'upgrade' to a bigger vehicle, despite no need for a bigger van. Although mileage was taken off and accounted for because of our extra drive, having a bigger van meant paying for more gas. And of course we had to pay to for our personal gas in our car to pick up the rental, and the extra 2 hours of our time to collect the vehicle. We were also shocked at the state of the van. It was absolutely not cleaned or prepped for us. I expected the van to be sanitized because of the Pandemic, but when I wiped the steering wheel, seat belts and handles the lysol wipes became brown with grime. Not impressed. There were also cigarette butts left inside and it smelled of smoke. There is no excuse for the equipment being dirty at this time, we were very uncomfortable.Sam M.
Doug & Emily were most accommodating ;-) DWTWayne T.
Rachel and her boss whet above & beyond to accommodate us during COVID 19. For example the gas station closest to their location was closed after 1:00pm so we could not get fuel to return the truck. Rachel asked her boss for guidance, and we came up with a great solution. Thank you Scott & SusanScott D.
Nobody was there and the mobile return process did not work. I have been charged for returning a tank empty which is not true. It was half full which is double what was required!!!STUART J.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.pete A.
Service was great at this location. However, the vehicle I was to tow would not fit on the dolly that was recommended by the uhaul website. I returned the dolly and tried to get a refund but I was told by the regional manager. (no one at this location) I would only get half my money back as I had the dolly for the weekend before I discovered the dolly would not work with my vehicle. U haul should not have recommended a unit that would not work with the vehicle I said I would be towing. I gave all specs of the vehicle I was towing and still this dolly was recommended (the website) .The vehicle I was going to tow with the dolly is completely stock, not lowered, no low profile tires etc. The clearance needed where the tires sit in the dolly is 7 inches and the clearance of my vehicle off the ground is 6 inches. I would have to remove my whole front bumper in order to use the dolly. U-haul should come up with a better system to choice units before a costumer is out money for something that couldn't be used for its purpose.Nicole H.
The windshield washer fluid did not dispense. So it was hard to see out the window.James V.
In a area with unreliable cell service drop off should not rely on texts and emails. I'm glad they didn't in my case. Thank you Muskoka Service!!!Heather P.
Make sure all info about vehicle is accurateMarcellin P.
Customer did not leave a comment.george C.
Amazing customer service, would recommend to anyone up in the area needing uhaul services, thank youBrandon E.
Very convenient location. I dropped off on a Sunday and the mobile drop off instructions were clear. Great experience! Thank you!chris B.
your head boss for the area was suppose to call but i guess you guys don't care i rent lots from you guys but i think iam going to discount even your dean rep for north bay was rud to me to it all on file but can't belive no one called iam going to send a text to toronto in the states maybe they would care how your costumer gets treatedKEN B.
Great customer service. Would rent again from this location. Highly recommended.Bob S.
Ok, this was a cross country move where we needed to fly to Huntsville, Ont. from Calgary, Ab. pick up the ubox from Dwight, bring it to a tiny lake, pack it and bring it back to the depot, in the same weekend. When the ubox arrived, it did not get shipped with a trailer so we could not tow it from the depot. Luckily, the manager leant us a truck to use, so we drove the truck to Huntsville, loaded it, drove it to Dwight, unloaded it, loaded the ubox and then left it to be picked up. When it finally arrived a week late, I was told by your customer svc rep that you could not call when your driver was coming, nor could they wait 5 minutes (literally) for my husband to come from work (down the street from our house) but that I would need to take 4 hours unpaid from my job, to be home sometime between 10&2 for your convenience, otherwise it would be another week late. Then the driver showed up at 9:40 so thank god I got home at 9:30, otherwise I'd have missed the driver, waited for hours and then had to wait another week, according to your rep. Needless to say, your manager in Dwight was amazing for stepping up and helping out after a screw up like that, because apparently your uboxes and trailer/platforms to tow them do not go hand in hand, but the rest of this has just been a total clusterfuck during an already very upsetting time (my grandmother had passed away, we were moving her things across the country and it has been a very emotional, stressful time for my family) and it is clear that there is no consideration for the costumer, we just have to bend over for you, macyver a plan after you make a mistake, adjust our schedules and take unpaid time off work since we know no one with a truck, so we are at the mercy of your schedule and we get our stuff when it works for you. We've dealt with your company numerous times for truck rentals for in town, and you're great for that, but it seems you struggle beyond the basics. I had put in a complaint 2 weeks ago that required a response and have yet to receive one. Par for the course with you. Lizliz H.
Can't improve excellent communication and serviceGordon N.
Everyone went out of their way to ensure we had the right size vehicle for the time we needed to move across three provinces. Thanks very much again for making this stressful time a lot easier!Gordon N.
Customer did not leave a comment.Frederick W.
Customer did not leave a comment.john O.
The customer service I received on the phone regarding the location of the drop off was clear and expedient. She also sent a text confirming with the address and location. It would also be helpful if the address was actually on the contract, not just a phone number to call. Aside from locations, I am NOT happy with getting a bill for $0.90 today. Yes I was 2 miles over the distance on the contract however, I dropped off the vehicle on Saturday instead of Sunday; a U-Haul rep called me yesterday and confirmed my total was $534.49 AND I left more fuel in the tank than required - no credits or refunds were offered for either of these items plus my total charged has changed after YOUR agent already confirmed the amount. Do you think billing me an additional $0.90 is good business practice and a positive way to retain me as a client?Amanda D.
Keep doing what you're doing great service ??Len C.
Customer did not leave a comment.Brian B.
Service was great, everyone was friendly.ross D.
Did not provide the proper trailer size on pick-up date despite a phone conversation ahead of time specifying my need for that specific size; unwilling/unable to correct the problem once it arose; erroneously charged me for the rental - $316 - despite my never receiving the trailer (ie charged me for a rental they didn't actually provide). Very frustrating.Andrew B.
best rental company I have rented fromDoug C.
Well done. No surprises.Robert T.
Customer did not leave a comment.Alexey P.
I had drive extra 20 + miles to pickup the truck. Due to that dealer close to my house wouldn't bring in a unit for us to rent.Lyle B.
Customer did not leave a comment.Pat B.
Customer did not leave a comment.BRYAN C.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Don W.
I reserved a 20' truck almost a month in advance to pick up in Huntsville ON. Days before my move i was told it was not available and offered a 26' truck but was told it was coming from Nova Scotia so they could not guarentee what time it would arrive exactly. I had movers booked to load the truck for 9am, so that timing would not work for me. I then had to drive a half hr away to Dwight (next closest place) to pick up a 15' truck. It was too small and so had to make two trips (3.5 hrs one way to the new house). When we dropped it off the starting km had been entered wrong so it took a while to sort that out. Overall my experience with UHAUL was very stressfull. I was told that a reservation is really more of a "request", so they wont guatentee anything until a day or two before. I like to know that everything is taken care if in advanced. This made everything feel a lot more last minute which it shouldn't have been. I did have some nice call centre reps to help, and the staff at the locations were very nice but it is a bad system overall. I will be usung a different company in the future.Trina P.
2 days before was sent to wausaubene, ontario....no truck there, had to drive another hour and a half past to pick up truck that was smaller then what was reserved a month ago, for more money...Had to call 6 different people on phone,,,talked to Arizona, Edmonton, Winnipeg, Brampton...cant remember all the people and place...not impressed...a very, very sad experience...hopefully will never have to deal with them ever again!! Would NOT recommend Uhaul to anyone from this experience.heather J.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.don L.
Dropped off the key before they were openPeter B.
Customer did not leave a comment.Adriana N.
I had booked a truck rental on September 21, 2018 in Parry Sound and when I got there the truck wasn't. All I was told was "sorry there is nothing I can do". I had to go to the other side of Huntsville to get a truck and then drive it all the way back to return it. I was offered no compensation for going out of my way. The person in Parry Sound called once we were on our way to get this truck and said they know had a truck that was finally returned and we told them we were on our way to Huntsville to get a truck, they got upset and said they were now going to loose out on commission. Didn't really care that we were driving all the way to Huntsville to get a truck that they said would be in Parry Sound waiting for us at 9:00 AMRichard O.
The owner was very accommodating, polite and answered all my questions. Would use his business again in the future. Rob Crothrob C.
Great serviceMarlowe M.
Staff was very helpful and very apologetic about the mix up.Catherine O.
nothing, this was a quick easy painless experience. thank youCyndi W.
Great staff.Robert B.
Customer did not leave a comment.roger M.
There is no jack on trailers hurt my back trying to lift it very unsafe need jacks!!!Chris M.
Customer did not leave a comment.garth G.
Customer did not leave a comment.Peter D.
it was just a drop off the location was closed on Saturday morning. No signage as to where to drop off the truck.Denis B.
Customer did not leave a comment.mark S.
Customer did not leave a comment.shawn J.
Need jacks for trailersAlgonquin O.
Best rental experience to date Any chance to get a small truck in Dwight area?Doug C.
Nice people at Dwight ON locationDavid B.
Customer did not leave a comment.Rodney L.
Customer did not leave a comment.trading P.
not much was very enjoyableTerry D.
Customer did not leave a comment.FARAH V.
I would go to Muskoka service Center...very helpful.. Better than over the phone. I like the one on one contact.margrate D.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Mike D.
The 12' x 6' box trailer is simply too heavy to expect customers to hitch up and detach without there being a dolly wheel. I know that dolly wheels are accidentally left down and damaged but you do need to come up with a solution.David B.
Customer did not leave a comment.Shawna M.
Customer did not leave a comment.Eric L.
Quick and helpfulDale V.
went the extra to help thanksDoug C.
Customer did not leave a comment.Chuck G.
Customer did not leave a comment.nikki C.
Very good service experience at UHaul Dwight Ontario locationchris H.
the dealership personnel was fineSteven C.
Customer did not leave a comment.Maddie W.
Customer did not leave a comment.Melissa A.
Best truck rental we have ever done thanks U HaulDOUG C.
Everyone was perfect. It was a great experience. Any issues were Easley looked after by staff and headoffice.ROBERT G.
Customer did not leave a comment.David M.
Customer did not leave a comment.Richard C.
the additional charges, I could have avoided if I knew of them ahead of time, ie; re fueling the vehicle, I asked before renting but no help from this location.Grant D.
Agent was awesome. Very nice guy. Drop off couldn't have been easier.Murray L.
Was unable to complete return of truck on line as uhaul had problems at their end with their system. We locked the keys in the truck as that was where the keys were when we picked up truck but truck was unlocked at pick up. Now I'm being told I have to pay for getting truck unlocked to retrieve keys. I feel this is unacceptable as we didn't know what else to do at the time . I was told that we should have put them in drop off box, we had no idea that a drop off box existed seeing as keys were in truck and unlocked at pick up.John J.
Service was excellent. Doesn't need any improvement.Kim D.
best uhaul rentalDoug C.