Preston was outstanding!Linda C.
Customer Reviews for My Box Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ebonee G.
Give them whatever they ask for. They know the business.Robert E.
Customer did not leave a comment.Gerald S.
Inside console was not clean but other than that, no complaints. Will rent againCorey C.
Friendly ! Great customer service!!Njeri B.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Daryl M.
Customer did not leave a comment.John W.
Customer did not leave a comment.John W.
Customer did not leave a comment.Justin W.
Maria was an angel! She absolutely saved the day. We had last minute notices from U-Haul that the truck we reserved in Opelika AL was not available, and the central phone reps couldn't find anything. Maria in Montgomery confirmed her location had the truck, and she even came in on her day off so we could pick it up. She was a ray of sunshine in a series of disappointments. Thanks!!Kathryn C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Traci K.
They are very helpful! It was an absolutely wonderful experience.Amber T.
Customer did not leave a comment.Chandra W.
Very nice staff, very helpful.Stanley R.
Nothing customer service was excellent no need to improve very kind and helpful really great serviceGamaliel B.
Customer did not leave a comment.Jon B.
Agent needs a new computer, takes too long to wake up, so slowDianne S.
Outstanding job!! Definitely will be renting from the Dalraida location again.Michael W.
I was in and out super quick at both rental and return. They made things unbelievably easy. Definitely recommend this location for UHaul rental.Jason M.
I reserved equipment at another location, but was sent to the Dalraida office at the last minute. The young woman working at the time was great. She took care of my check-in and equipment issue with such a positive attitude and pleasant manner, that I truly enjoyed the visit.Richard M.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.James C.
I was told there was no charge to use Dolly and blankets long as I don't tear the plastic some how i was atill charged. Called location all day and was not able to reach anyone.Lashonda W.
Customer did not leave a comment.Derrick D.
Will not recommend UHAUL for any service EVER!Flint W.
Customer did not leave a comment.Rosemarie C.
Customer did not leave a comment.ALDREAKA H.
Preston is A-mazing! My opinion of the company was jaded in the past with some policy issues. However, Preston was my U-Haul professional. Even when we needed roadside assistance, I was calm and collected because he had already trained my husband and I on what to do in situations like this. I don't plan on moving again anytime soon but after Preston's warm and compassionate disposition along with his extensive knowledge made me want to do more with the company. I figure something out. Thanks U-Haul and thanks Preston.Rosalyn C.
Customer did not leave a comment.Marvin E.
Customer did not leave a comment.NETTIE D.
Customer did not leave a comment.Nancy J.
Everything was great about this location I got exceptional service for a last minute need of mine. The associate was very nice and friendly that helped me.Lorraine W.
Customer did not leave a comment.EDDIE H.
I was very please with all aspects of my experience with the people at My Box Store At 68 Dalraida Rd Montgomery Al. was a very nice and clean facility and the employees were extremely helpfulANTHONY P.
Customer did not leave a comment.Thomas N.
I was promised equipment at a different location and was told with less than 24 hours notice, that I would have to pick up at a new location in a different city. Keep in mind that I made this reservation over two weeks in advance. This new location opened up two hours later than the previous location and was 20 miles further. Was uhaul concerned. Of course not. Your hands are tied at that point, because they know you need the vehicle to move. Try calling other companies, including uhaul on short notice. LOL. You will spend the rest of your day on the phone. Wasted time. Overall, the mission was accomplished with lost time and a lot of inconvenience. I should not have been charged for the extra miles and should have been allowed to drop off the vehicle at the original location. Oh no, uhaul will charge you a one way fee, which is hefty, even though it will save wear and tear on their truck, and me time and money. Bottom line, I have used uhaul numerous times. Will I ever use uhaul again, NO!Alan H.
No suggestionsWILLARD M.
Customer did not leave a comment.Rodney S.
No improvements necessary. So happy with the service you provide!Karen P.
Customer did not leave a comment.CLIFFORD A.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.ALICE P.
Customer did not leave a comment.SABRINA T.
Customer did not leave a comment.KATHLEEN B.
Customer did not leave a comment.WHITNEY P.
Customer did not leave a comment.Jmmie L.
Sales Rep had the most customer service friendly attitude. I would have thought it was her business with how dedicated, caring and knowledgeable she was. If she isn't the manager she needs to be. Thanks for making the move a little easier.Sondra W.
Nothing to improve on.. Chrissie was the absolute best 🙌🏾💕Khalil M.
Christie was a great help!!!MARK P.
These 2 women are excellent at their jobs.The only place I go.They ARE U HAUL.MARK Q.
Excellent experience! Great people.Vicki G.
Customer did not leave a comment.ANGELA F.
Customer did not leave a comment.CHARLES V.
Customer did not leave a comment.Sheryl C.
Chrissy and Becky were quite helpful, everything was explained so I could understandWILLIE W.
The agent was very helpful and explained everything well.WANDA G.
Customer did not leave a comment.CHARLES V.
Customer did not leave a comment.NAPOLEON W.
Customer did not leave a comment.Gina H.
Customer did not leave a comment.Jimmy W.
Great excellent customer service.Donna L.
Customer did not leave a comment.James B.
Everything was greatQUANDAYSHA B.
Company broke items. Tipped over China cabinet twice and broke a collectible NASCAR pool table lamp worth $800.....only got an "Oops". Got the job done but carelessly. Kitchens - Montgomery,ALDarrel K.
Customer did not leave a comment.Randy K.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.HEATHER D.
You all were awesome. We will recommend you all to family and friends. Thank You!Patricia T.
Enjoyed the personality of the staffSYLVIA F.
Christy was super helpfulChristine T.
Customer did not leave a comment.Theresa B.
Customer did not leave a comment.Sonja A.
Done very well not much improvement needed.MICHAEL M.
I had a beautiful experienceJANINE C.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.Karen S.
Host seemed indisposed? Could be heard cursing in the back more than once.Timothy H.
Customer did not leave a comment.Tiffany A.
Customer did not leave a comment.Cole C.
The Truck Air were not working i was hot in it was 98 Degrees i Didn't like that @ all Period The Morning ir was not working period nothing but the fan my Movers were not Satisfied neitherwere ICHERYL P.
Excellent customer serviceSHANDA G.
No improvements neededCHARLES T.
Nothing needs improvements. I had a great experience and Mrs. Christy was very professional and helpful. She made my experience easy, delightful and quick. She was great!Christa H.
Customer did not leave a comment.ROBERT C.
Very good customer service.CRAIG C.
Your returning website suck I had issues getting to it I had to call the 800 number to turn it back inLisa M.
Customer did not leave a comment.Kim W.
The operator at this location was courteous and very helpful. This is the second time I've rented from this location and would recommend it to anyone needing this service.Patricia W.
Customer did not leave a comment.MARK P.
friendly and helpful. worked with me to meet my needsJAMES S.
Customer did not leave a comment.TODD L.
Customer did not leave a comment.LAQUANEA A.
Nothing Melissa was great thank you !!!JOVONDA M.
The owner Chrissie is a wonderful person to work withPATRICK C.
Customer did not leave a comment.Rachel F.
Customer did not leave a comment.CAROL J.