Chrissy and Becky were quite helpful, everything was explained so I could understandWILLIE W.
Customer Reviews for My Box Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was very helpful and explained everything well.WANDA G.
Customer did not leave a comment.CHARLES V.
Customer did not leave a comment.NAPOLEON W.
Customer did not leave a comment.Gina H.
Customer did not leave a comment.Jimmy W.
Great excellent customer service.Donna L.
Customer did not leave a comment.James B.
Everything was greatQUANDAYSHA B.
Company broke items. Tipped over China cabinet twice and broke a collectible NASCAR pool table lamp worth $800.....only got an "Oops". Got the job done but carelessly. Kitchens - Montgomery,ALDarrel K.
Customer did not leave a comment.Randy K.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.HEATHER D.
You all were awesome. We will recommend you all to family and friends. Thank You!Patricia T.
Enjoyed the personality of the staffSYLVIA F.
Christy was super helpfulChristine T.
Customer did not leave a comment.Theresa B.
Customer did not leave a comment.Sonja A.
Done very well not much improvement needed.MICHAEL M.
I had a beautiful experienceJANINE C.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.Karen S.
Host seemed indisposed? Could be heard cursing in the back more than once.Timothy H.
Customer did not leave a comment.Tiffany A.
Customer did not leave a comment.Cole C.
The Truck Air were not working i was hot in it was 98 Degrees i Didn't like that @ all Period The Morning ir was not working period nothing but the fan my Movers were not Satisfied neitherwere ICHERYL P.
Excellent customer serviceSHANDA G.
No improvements neededCHARLES T.
Nothing needs improvements. I had a great experience and Mrs. Christy was very professional and helpful. She made my experience easy, delightful and quick. She was great!Christa H.
Customer did not leave a comment.ROBERT C.
Very good customer service.CRAIG C.
Your returning website suck I had issues getting to it I had to call the 800 number to turn it back inLisa M.
Customer did not leave a comment.Kim W.
The operator at this location was courteous and very helpful. This is the second time I've rented from this location and would recommend it to anyone needing this service.Patricia W.
Customer did not leave a comment.MARK P.
friendly and helpful. worked with me to meet my needsJAMES S.
Customer did not leave a comment.TODD L.
Customer did not leave a comment.LAQUANEA A.
Nothing Melissa was great thank you !!!JOVONDA M.
The owner Chrissie is a wonderful person to work withPATRICK C.
Customer did not leave a comment.Rachel F.
Customer did not leave a comment.CAROL J.
Christie Allen was nice, friendly, and I was just happy to be able to get a pickup truck to make the few things I needed get moved. Thanks again Ms.Allen, I'll be back!CODY H.
Customer did not leave a comment.William J.
Customer did not leave a comment.PATRICE B.
Customer did not leave a comment.Kishi B.
Associate met me outside and the drop off process was friendly and convenient.Angela T.
Customer did not leave a comment.DOLORES W.
the lady's charged me for 2 days instead of 1 day & lied about it.ZACARIA F.
Becky and Christy went the extra mile to accommodate my move! I appreciate them very much!Bobby M.
Nothing. It was a perfect experience at this particular location.Elliott O.
Nothing noted.Larry K.
The only negative item I can think of would be was the result of COVID19.Kenneth K.
Customer did not leave a comment.John D.
I had difficulty doing the mobile check-in, but the staff was very friendly and helped get it all straight. Excellent service!George U.
Customer did not leave a comment.Charles W.
The customer service was very great. And I'm satfide .Gloria S.
We want to commend Christie for her excellent customer service!! She was very friendly and helpful. We had already called other companies and uhaul locations and did not receive the excellent service she provided.JOSEPH O.
Customer did not leave a comment.Evelyn L.
Customer did not leave a comment.Gary C.
Professional,Polite. Answered all my questions. Will use again for my next move or job around townJim S.
Friendly and helpfulStanley H.
Nothing, the service was great !!!Margarie S.
Keep staying great.Jazmine G.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Sheila H.
Convenient location, easy drop off processAlysha A.
Customer did not leave a comment.Chancey H.
Customer did not leave a comment.Patricia T.
Customer did not leave a comment.Mark W.
Staff was very friendly and helpful. Would definitely recommend their services to anyone needing to move. Would do business with them again.Patricia W.
everything was perfectTonda W.
Customer did not leave a comment.SOMONE G.
Customer did not leave a comment.HECTOR M.
The truck I reserved was not available at the time I reserved it. What I appreciated so much about My Box Storage is that they kept me informed about the delay. It was an inconvenience but also an issue beyond their control, by keeping me updated I was able to adjust my schedule. I would highly recommend them for their honesty and professionalism.Kathryn P.
Couldn't have had a better experience. Staff, was wonderful, so very greatful to have been treated as well as we were. THANK YOU!Mark Q.
Customer did not leave a comment.Sammy P.
Customer did not leave a comment.Dianne L.
Be certain you tell the customer not to deposit keys in drop box after hours until the online check-in has been completed. Good thing I took picturesMaggie C.
Customer did not leave a comment.Darren R.
I placed my reservation/confirmed/Fully completed the online check in for a pickup location that was closest to my moving from/to residence. A day or two later, I received an email/phone call telling me that my pickup location was in another city. The representative that I spoke to was very nice and explained that reservations sometimes get bumped to different locations. In response to my concerns about the additional mileage, she explained that I could contact Uhaul to have my reservation moved back to where I scheduled it. However, she warned that this could possibly delay my pickup. She stated that she had my truck available and already packed with the dollies that I had requested. I arrived to the pickup location a few minutes earlier than my scheduled 7AM reservation time prepared to do a self pickup since the location wasn't open yet. The online agent requested two contact people. I would have preferred for this step to have been included in the initial online check in that I completed days before so that I could have made arrangements for my contact people to be awake that early. So my pickup was delayed because one of my contacts didn't answer the phone. Other options included a work verification (my job isn't open on the weekend), a passport (which I don't have) or a copy of my lease ( which I didn't know that I needed to bring with me). I asked the online agent if I could upload a copy instead of taking a picture of it as prompted during this additional online check in. He said sure, but never responded to my request for instructions on how to do that. So after repeatedly calling my contact, she finally woke up. I asked the online agent if he could call her back. After starting the pickup process at about 6:55, it was 7:24 before I gained access to my truck. Yet I was still expected to bring the truck back at 1PM which was within 6 hours of my reservation time, not the time I actually was able to access the truck.Chris L.
Customer did not leave a comment.Wanda W.
Very professional and thorough.Melissa H.
running truck with 4 wheelsGARY C.
Great location and friendly staff!THERESA A.
Nothing Becky did a great job and was able to change things as need to get the right truck for the job. She was kind and very patient with me and made sure that everything was in order.brian R.
Customer did not leave a comment.Jasmine R.
Customer did not leave a comment.Sharnese J.
Customer did not leave a comment.Teresa A.
Customer did not leave a comment.Isaiah W.
Very helpful and every time I get a rental at this location everything is GREATMaxwell M.
Exceptional customer service! Chrissy is amazing!Denice P.
Everything was great!Maxwell M.
I scheduled my pickup and return at a location near my new home on April 27. I received an email confirming this. On May 4, my pick up day, I received a text from uhaul at 1am , while I was sleeping, rescheduling my pickup for a different location that was farther away. The change cost me 30 extra miles, 1.5 hours in extra time and extra gas. Upon return to My Storage in montgomery Al on Dalraida road, I explained this to the employee who called her manager. The manager proceeded to tell me over the phone that I had chosen a preferred location not a scheduled location even though I had an email from uhaul saying my scheduled pick up and return location was the originally scheduled location. All I asked was a deduction of 28 miles in cost at .79 cents per mile, for a changed that occurred at 1am, the morning of pickup. The manager of My Storage , Chrissie Allen, was not at all willing to work with me, stated that I was wrong about the pickup and return even though I showed her employee a confirmed email stating my pick up and return at a different location. She was rude and displayed the fact that the customer, in fact, is never right. Her customer service on behalf of uhaul was terrible and I will NEVER use uhaul again in my life time.Patrick H.
Made a mistake in my reservation but they were very accommodating and helped me get a truck on the same day still. Very very helpful.Katie H.
Customer did not leave a comment.Randy R.
Not a thingMary H.
Loved everythingJustin G.