Customer Reviews for My Box Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of My Box Storage

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Charles W.
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Customer did not leave a comment.

Gloria S.
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The customer service was very great. And I'm satfide .

JOSEPH O.
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We want to commend Christie for her excellent customer service!! She was very friendly and helpful. We had already called other companies and uhaul locations and did not receive the excellent service she provided.

Evelyn L.
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Customer did not leave a comment.

Gary C.
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Customer did not leave a comment.

Jim S.
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Professional,Polite. Answered all my questions. Will use again for my next move or job around town

Stanley H.
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Friendly and helpful

Margarie S.
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Nothing, the service was great !!!

Jazmine G.
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Keep staying great.

Mark B.
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Customer did not leave a comment.

Sheila H.
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Customer did not leave a comment.

Alysha A.
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Convenient location, easy drop off process

Chancey H.
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Customer did not leave a comment.

Patricia T.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Patricia W.
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Staff was very friendly and helpful. Would definitely recommend their services to anyone needing to move. Would do business with them again.

Tonda W.
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everything was perfect

SOMONE G.
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Customer did not leave a comment.

HECTOR M.
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Customer did not leave a comment.

MARK Q.
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Outstanding!!!!!

Kathryn P.
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The truck I reserved was not available at the time I reserved it. What I appreciated so much about My Box Storage is that they kept me informed about the delay. It was an inconvenience but also an issue beyond their control, by keeping me updated I was able to adjust my schedule. I would highly recommend them for their honesty and professionalism.

Mark Q.
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Couldn't have had a better experience. Staff, was wonderful, so very greatful to have been treated as well as we were. THANK YOU!

Sammy P.
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Customer did not leave a comment.

Dianne L.
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Customer did not leave a comment.

Maggie C.
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Be certain you tell the customer not to deposit keys in drop box after hours until the online check-in has been completed. Good thing I took pictures

Darren R.
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Customer did not leave a comment.

Chris L.
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I placed my reservation/confirmed/Fully completed the online check in for a pickup location that was closest to my moving from/to residence. A day or two later, I received an email/phone call telling me that my pickup location was in another city. The representative that I spoke to was very nice and explained that reservations sometimes get bumped to different locations. In response to my concerns about the additional mileage, she explained that I could contact Uhaul to have my reservation moved back to where I scheduled it. However, she warned that this could possibly delay my pickup. She stated that she had my truck available and already packed with the dollies that I had requested. I arrived to the pickup location a few minutes earlier than my scheduled 7AM reservation time prepared to do a self pickup since the location wasn't open yet. The online agent requested two contact people. I would have preferred for this step to have been included in the initial online check in that I completed days before so that I could have made arrangements for my contact people to be awake that early. So my pickup was delayed because one of my contacts didn't answer the phone. Other options included a work verification (my job isn't open on the weekend), a passport (which I don't have) or a copy of my lease ( which I didn't know that I needed to bring with me). I asked the online agent if I could upload a copy instead of taking a picture of it as prompted during this additional online check in. He said sure, but never responded to my request for instructions on how to do that. So after repeatedly calling my contact, she finally woke up. I asked the online agent if he could call her back. After starting the pickup process at about 6:55, it was 7:24 before I gained access to my truck. Yet I was still expected to bring the truck back at 1PM which was within 6 hours of my reservation time, not the time I actually was able to access the truck.

Wanda W.
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Customer did not leave a comment.

Melissa H.
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Very professional and thorough.

GARY C.
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running truck with 4 wheels

THERESA A.
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Great location and friendly staff!

brian R.
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Nothing Becky did a great job and was able to change things as need to get the right truck for the job. She was kind and very patient with me and made sure that everything was in order.

Jasmine R.
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Customer did not leave a comment.

Sharnese J.
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Customer did not leave a comment.

Teresa A.
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Customer did not leave a comment.

Isaiah W.
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Customer did not leave a comment.

Maxwell M.
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Very helpful and every time I get a rental at this location everything is GREAT

Denice P.
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Exceptional customer service! Chrissy is amazing!

Maxwell M.
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Everything was great!

Patrick H.
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I scheduled my pickup and return at a location near my new home on April 27. I received an email confirming this. On May 4, my pick up day, I received a text from uhaul at 1am , while I was sleeping, rescheduling my pickup for a different location that was farther away. The change cost me 30 extra miles, 1.5 hours in extra time and extra gas. Upon return to My Storage in montgomery Al on Dalraida road, I explained this to the employee who called her manager. The manager proceeded to tell me over the phone that I had chosen a preferred location not a scheduled location even though I had an email from uhaul saying my scheduled pick up and return location was the originally scheduled location. All I asked was a deduction of 28 miles in cost at .79 cents per mile, for a changed that occurred at 1am, the morning of pickup. The manager of My Storage , Chrissie Allen, was not at all willing to work with me, stated that I was wrong about the pickup and return even though I showed her employee a confirmed email stating my pick up and return at a different location. She was rude and displayed the fact that the customer, in fact, is never right. Her customer service on behalf of uhaul was terrible and I will NEVER use uhaul again in my life time.

Katie H.
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Made a mistake in my reservation but they were very accommodating and helped me get a truck on the same day still. Very very helpful.

Randy R.
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Customer did not leave a comment.

Mary H.
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Not a thing

Justin G.
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Loved everything

Jacinda K.
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The gals at the office were wonderful and took extra precautions in making sure the cabin was clean due to the covid-19 epidemic. They took it seriously and acted professionally. 10/10 will recommend that specific location on delraida rd.

Veronica O.
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Customer did not leave a comment.

Danny G.
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Friendly customer service and fast service. Keep up the great work!

Sankelia J.
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Customer did not leave a comment.

Lillian A.
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Customer did not leave a comment.

Russell B.
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Customer did not leave a comment.

James H.
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Did the mobile pickup/drop off. It was a painless process and allowed flexibility.

Lillian A.
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Make the app process easier. It took 40 minutes to get the truck. The app lost connection, then the agent took a while through chat and then the key wasn't in the lock box. Maybe a youtube video someone doing the process would help.

Gary L.
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The staff was friendly and helpful.

Linda B.
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If it is a disabled customer please have them make sure they can get up and down out of the vehicle first. Other than that, you did a great job!

sharon H.
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Customer did not leave a comment.

Barry W.
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Customer did not leave a comment.

Dylan E.
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B/a

andrew B.
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Customer did not leave a comment.

Paul R.
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I've rented Uhuals multiple times at this location. Staff is always very helpful.

Donald B.
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Customer did not leave a comment.

Marilyn C.
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Customer did not leave a comment.

Floyd M.
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Customer did not leave a comment.

Robert B.
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Helped me from start to finish and would recommend this location to everyone! OUTSTANDING CUSTOMER SERVICE!!

David M.
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There was a mix up about the cost of the rental. I'm partly to blame as web site quotes 29.99 and then under that it has for in town. I didn't notice that. When I called the person that assisted quoted me the 29.99 @ day rate. The final bill had 59.99 per day. I was going to call to dispute but checked web first and then i saw the 29.99 was for in town. I drove 100 miles to another city and back. I was partially at fault but I did tell person quoting that i would be driving roughly 200 miles but still I was quoted 29.99 before renting. Truck was excellent, clean, drove well, folks at store were also very nice. I would rate EX if not for the rate mix up.

Nicholas V.
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Great customer service with great up to date equipment.

Brittany B.
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It took entirely too long to get approved for the truck share

Ed P.
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Used mobile app for check-in but was still required to go in the office....except the office was closed with a “will return in 20 minutes” sign in the door. Tried to call and just got on hold. Attendant finally came to door. After I complained about having to come in, she attempted to blame it on me for not making it a 24-7 rental. I explained I had even already paid. She looked back into the computer saying that yes I had booked a 24-7 rental but I hadn't just before and U-haul must have just changed it. I just wanted to get the keys. Then at the truck discovered that truck as on empty. It was questionable if I was even able to make it to a gas station, which I was. Suffice it to say that out of probably 12 rentals and this was the worst. Will look into alternatives to U-Haul next time.

Anita G.
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Becky was excellent! Very helpful, very nice, very knowledgeable and she made the overall experience outstanding for me!

Cesalie N.
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This is honestly the best rental facility that I have come across. Great customer service too!

Margaret S.
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Service was excellent!!! Keep up the good work!!! I'll definitely use your services the next time I need to move! Thanks for a great experience!

Beth H.
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Chrissie was totally professional in helping us to rent a truck; this was our first time in renting a truck!

Daria L.
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Customer did not leave a comment.

Leslie M.
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Customer did not leave a comment.

Carey O.
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The location is very clean, organize and thorough. The associate is very professional and reviewed everything with me. I will highly recommend this location and suggest others to visit to see what RIGHT looks like! AWESOME EXPERIENCE!!!

Warren J.
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Customer did not leave a comment.

Ron L.
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Christy is an exceptional representative of her profession with an unmatched high level of customer service. She is patient, kind and respectful. We truly enjoyed being in her presence. In addition, Becky was great as well and is also great for customer service!

Stanley H.
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The customer service was outstanding

Terrerance A.
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Stop overcharging customers for items that were not used.

Charles T.
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Customer did not leave a comment.

Karen V.
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Customer did not leave a comment.

Diane H.
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Customer did not leave a comment.

Paul R.
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Customer did not leave a comment.

Veronica R.
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Customer did not leave a comment.

Kathy C.
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Customer did not leave a comment.

Benjamin S.
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My Box was outstanding and very helpful!!!

reagan M.
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Customer did not leave a comment.

Rick F.
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Customer did not leave a comment.

Billy B.
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Excellent Service

Bobby P.
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Don't let Chrissie go anywhere! She is awesome!

frank P.
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Customer did not leave a comment.

edith K.
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The lady was very helpful!

Gordon G.
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Was sent to 2 different locations before ending up at this one due to Uhaul system. Thought it would be an easy transaction but instead spent hours to accomplish. We were extremely late leaving for our trip. The ladies at this location was excellent and services were great

Jeffrey S.
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Very helpful...a joy to deal with in person.

MARIANNE W.
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Chrissy called me the day before to make sure I understood the 24/7 process. spent time on the phone with me and that made my experience so much easier and quick

Kathleen G.
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Customer did not leave a comment.

Joe M.
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Not anything that I know of

Davis V.
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No improvements to note. The on site manager went above and beyond to ensure that I had everything I needed for my trip. She was extremely nice and courteous. She is truly a gem.

Robert G.
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The location I picked the truck up from was great! However, U-Haul overall to horrible....I've had so many problems from equipment, to moving my rental or even cancelling it! If there were other places to rent equipment from...I'd go there.

Cherne R.
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Customer did not leave a comment.

Jerrod D.
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GreAt all around!!!

No reviews have been submitted for this location.

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