Preston was very friendly and business-like. Again, a quick transaction at turn in.
BARRY H
Customer Reviews for My Box Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys are the best! You made moving an easy process and I cannot thank you enough!!!
LISA DThere is no need for improvement !! The service is always seamless & these guys have treated me like family since I started using them ! I’d literally go out my way to get serviced from this location !! Ubox-my storage atl highway Montgomery Al
KEZIA CStaff was very helpful and friendly and made process easy and quick.
WILLIAM WI love this location, Preston and staff go above and beyond my expectations.
Priscilla DThe customer care man was awesome! He was very friendly, patient, knowledgeable, and provided excellence in customer service.
MARGARET GDid not have blankets and dolly ready but got them for us
GREGORY NAssociated sales rep. Handle my transaction in a professional manner.
WILLIE JNever rented a U-Haul myself, the staff was informative and great to deal with. Process was simple and quick. Will use again in the future.
JONATHAN SI rented once before everyone and everything was good so I decided to come back.
MARY MDo NOT change pick up locations. I made my reservation for the site at which I have a storage room rented. My pick up location was changed to another site which added to the mileage I was charged for the truck. The kicker is that when I arrived at my storage location, an IDENTICAL truck was parked there—when I asked the management of the facility, I was told that it had been there for more than 36 hours. This is far from the first time that UHaul has changed my pick up or drop off location.
EDWARD WIf one is leased from this place (My Box) Atlanta Highway, is one if the best places I have ever rented from .professional, and very friendly. Would highly recommend them t o anyone.
BETTY WWas after hours drop-off but follow up worked fine
Michael KThank you
Delinda LMy first u haul rental, everything went well except computers went down at the time of rental delay went nearly 2 hours, but overall it was great and I will rent again!
Barbara YKeep doing what you doing, friendly, clean and good customer service.
Shirley HNone
Billy JThe staff was great! The vehicle needs a little maintenance.
Jessica JPreston customer service was extremely!!! He made great conversation, and service was fast
Ronneshia AN/a
Tony BGreat customer service!!!!
Carmelia PSatisfied with the rental. Met expectations
Autra CThere are no need for improvement.
Lauretta WGreat job Preston
Lamarco TYou had the blankets, the boxes, the dolly; It would have been complete if you had provided a strong-back worker. (Lol) Thank you! James May. Montgomery Alabama
JAMES MMy U-Haul rental experience was quick. simple, and easy...and quite affordable, especially compared to just one payment for a similar vehicle. It's good to know U-Haul and their professional representatives are there to ease the pain of moving----in my case just across town. Thanks U-Haul! See you again soon.
David LThis location & Customer Service is everything
Arlecia BThe staff was extremely helpful and knowledgeable.
Racile CThis was my second time renting a U-Haul. The first time was 2/2/2024. Eastern Blvd) The experience was disgusting. Initially I reserved (2) 10*15 storages. I got the Eastern Blvd, and they advised me after booking almost 2 weeks in advance that the storage unit got damaged in the storm. They did not call me to advise me of that and I started explaining how unprofessional it was that they didn't notify me of the condition. The fairly new GM (Aaron i think his name was), jumped in the conversation with the other rep (black guy and said, "IT IS WHAT IT IS, YOU CAN EITHER TAKE THE STORAGES (4) THAT WE HAVE OR YOU CAN LEAVE!!!). I was baffled not know I'm sorry, just immediately you can leave. So, I took those, however, if a CA strophe happens, its U-Haul responsibility to notify the customer or find another unit being that I booked the reservation so early. He cut me off didn't acknowledge the mistake. This is a field that's in high demand, its unacceptable, especially where I'm paying my money. (EASTERN BLVD) SUCKS!!! 2/27/24 Went in everything was smooth (Eastern Blvd), until I got in that raggedy truck!!! 15", the truck wouldn't go pass 20 mph, they didn't check to see if it drove at all, coming from Arizona!! I had to stomp the gas and it to forever to get to 30, stampeding traffic. The TRANSMISSION is a bust! It jerked so hard to get to 30mph in the 3-6oclock traffic...just awful!! Would have been sooner but since it rode so horribly it took forever to get 6 miles away. HORRIBLE EXPERIENCE BOTH TIMES!!!! NEDD BETTER SERVICE!
Tiffiani CStaff person was very helpful and explained everything clearly. This was a good example of how a business should be run and how the customer should be treated.
Perry FStaff very nice and made things easy!!
Carmelia PPleased with service.
Susan HPreston was so delightful to work with. He was very knowledgeable with the terms & conditions. He has a great personality. One that will make you smile all day. He definitely deserves 10/10
Fredrica JEverything was great.
Stan VMarie is the the professional and kindest person you would ever meet and kindest make you don't want to leave but you know that she's running a business and you have to go you will never find a better employee like her thank you Marie for being so kind
Jessie CThe service was great and the equipment was in good condition. The only problem was trying to use the U-Haul app to return the truck. The app was unresponsive. I gave up after the fourth attempt and switched to the U-Haul website to check the truck in
Kenneth KGreat service!!!!
Charika WNothing at this location. Preston made sure I had everything I needed. Very professional and polite. Will be returning.
Dmia HPreston was most helpful
Cynthia PStaff were exceptionally friendly and helpful.
Zachary GThe worker there was amazing and very kind.. Thank you!!
karsch wThe truck seemed to struggle a little picking up speed. May need a tune up, but other than that, it was a delightful experience.
Althea HThere needs to be instructions about what is expected on an overnight pick up. Should.be told ahead of time about a person having to verify you. That made it go from a 10 minute process to almost an hour. And then the session expired because it took so long and I had to talk to customer service to finish the check list.
Andrew BGet rid of the nasty Asst. Manager that talk ugly to paying clients.
Tony JI had requested a pickup location nearer to my residence in Wetumpka. Instead I had to drive to/from the Montgomery location (an extra 18 miles at $.95 per mile) incurring an unnecessary expense. Otherwise, everything was as expected.
Stephen SEverything was great. Preston you were amazing. Great spirit and very knowledgeable about the business. Thanks again. You rock.
Candice CWill never rent from that location again
Daniel SPlease add backup cameras to the trucks. This will make the travel much safer
Tomika IExcellent customer service!
VONETTA ZI requested a furniture dolly since I was the only one unloading at my destination. But I was told at pick-up there were no dolly's available in Montgomery.
Joel CDalraida Uhaul is the best.They go out of the way to make the customer happy
Kathryn BCustomer service is always great,and vehicles clean and well maintained.
CYNTHIA MN/A
Steffan MAwesome service from awesome people
Jacob YRep Preston Taylor was very helpful. I appreciated his professionalism and assistance.
John CNothing needs improvement Maria was very kind and helpful at the location.
Neil TThe lady in office on Saturday was very rude. Saturday upon my return her attitude was horrible. Clearly there was miscommunication. However her attitude & body language was uncalled for. Asked to speak with GM was told I would get a phone call. As of this morning no one attempted
Tiffany P