Customer did not leave a comment.Jenny J.
Customer Reviews for My Space Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online system is easy to use and understand. The salesperson at this location was very hospitable and flexible as we had to get a larger trailer due to the load size. The manager at this site was also this way as he showed us grace as we were a bit past or schedule drop off time. It is very refreshing to see such professionalism and sensibility. I was most appreciative and thankful.Thomas R.
Customer did not leave a comment.Gina M.
Great peopleTimothyL R.
The staff was friendly and knowledgeable.MARTIN N.
Very clean, pleasant and helpful. Great instructions on loading dolly and how to unload as well.Michael R.
I got charged for 2 days even though I returned it before the 24 hr period.Louis L.
Very helpful staff and easy spot to pickup equipment.Bill W.
We wish that every location gave you a run-through of the vehicle before we took it off the lot. We wish they would have been able to answer any questions about driving or using the vehicle we may have had.Maxwell L.
Customer did not leave a comment.Daniel F.
I was charged for 49.7 miles? There was a wreck on I80 and traffic was rerouted from the Alda exit to the Grand Island exit! Also we were moving from Kearney NE to Omaha NE!david B.
Customer did not leave a comment.Desmond O.
Encourage customers to check in online to expedite the process when picking up.Grant B.
Customer did not leave a comment.Gary K.
The woman that helped me was very helpful and hooked up the trailer for me, and it was much appreciated.Stephanie E.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.PHILLIP A.
Customer did not leave a comment.Mitchell K.
Customer did not leave a comment.John K.
Easy access to the facility. Check-in was simple.Bill W.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.William T.
Customer did not leave a comment.Steven G.
They were very friendly and the uhaul was clean. But the uhaul drove horrible, it was constantly Revving and had trouble switching gears. It would consistently go over 4rpm before it would switch jerking and making noises.Kayla A.
Customer did not leave a comment.Darrin M.
Customer did not leave a comment.Candace Z.
Customer did not leave a comment.Jason S.
Better hours would have been nice.Jason S.
Customer did not leave a comment.Candace Z.
Again the technology was cheap. Received 403 errors from both the Mobil app and the website. Took me 3 different attempts to return the truck. You need to improve this if this is going to be a feature you are going to continue to promote.Jack L.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.JULIE A.
I have used this location several times and would highly recommend it. Customer service is always friendly and the place is clean.DAVID M E.
Switched location of drop off saying â€œit's closerâ€ even though I had done the research of which location was closest to my new home.Rebecca F.
You can actually send me to the correct place!!!!!!!!!!! I have an email from Uhaul directing me to Bennington, NE and the trailer was not there. So after they finally opened up around 9;07 and they looked it up they sent me to another location and I got one there. I had an appointment set up to get a truck aligned and this made the whole thing late, I'm not happy at all!!!!!!!!!!!!!ARTHUR C.
I really appreciate the friendly environment and the cleanliness of YOUR Location.LAQUITA J.
Great ServiceVAL G.
Great Service!VAL G.
More parking. Move yellow pole with keypad to enter storage. It obstructs parking. Many people tap it trying to back out.Brenda A.
Customer did not leave a comment.Dale F.
Customer did not leave a comment.James W.
Customer did not leave a comment.Noal S.
Customer did not leave a comment.RANDAL F.
Very helpful and friendly.JILL ANN H.
Customer did not leave a comment.Peter S.
Your customer service woman was excellent.RANDOLPH B.
Customer did not leave a comment.DAVID D.
Reserved the trailer from a location 10 miles closer to my home, but was sent this location for pickup. Five minutes before I arrived someone else's credit card was applied to my rental. It took 30 minutes to unravel. People were very nice but the situation for myself and another customer was not great.Joseph H.
When I spoke to a representative from this facility on the phone they sounded annoyed that I did not call them directly to change my drop off time.Thomas R.
The manager & the lady in the office were great! They helped me put my car on the auto transport carrier & made me feel secure & safe hauling my car!Candace E.
the people I delt with were awesome. they got me what I needed. thank you so much!!!!!TERESA H.
Customer did not leave a comment.KATHLEENJOANNE R.
Customer did not leave a comment.STUART M L.
Customer did not leave a comment.PATRICIA O.
Not one thing. Great Service!Douglas W.
Customer did not leave a comment.Austen M.
Customer did not leave a comment.Gordon P.
Excellent and friendly service, highly recommendedShawn S.
The service was slow. I wanted to purchase the items used and said I could but could of at another location.Britt A.
Customer did not leave a comment.ajit A.
The uhaul process delayed us by one hour. We were sent text where we had to confirm or deny existing markings on the truck. There were so many scratches scuffs dents existing not marked with the x sticker it was ridiculous. I started to photograph and download all the existing damage I could find but then was told system would only take one photo, pretty hard to document all the additonal existing damage. Then because I had already attempted multiple photos the app to document would not download anything and not work. This created anxiety I would be charged for damage I did not do. Thus wasted an hour trying to document condition of truck prior to start and eventually just gave up. Had photos on phone instead. This is frustrating process. If you are going to want to documemt every little scratch on a moving truck then YOU need to go over with a fine tooth comb and actually mark the damage. Not expect the customer to waste time moving day photographing the entire truck to document the damage there not marked. I had photos of at least 20 scratches and scuffs you all had not marked . Did not make for good moving start for sure.rodney W.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Shelley D.
The online return was very difficult.CALEB R.
Using the uhaul.com/share site to return a rental us not user friendly at all. I had to call in and the instructions to get it to work were complicated and not provided on the site.DANIEL H.
There needs to be someone available to assist in hooking up the trailers, I am 67 and the 90# young lady checking me in and out was not much helpJOSEPH E A.
Make sure that reservations are where they are promised. Had to schedule 3 different locations.Hillary D.
Have hot coffee?LES S.
Customer did not leave a comment.Peggy C.
Customer did not leave a comment.ANDREW M.
Great trailer - great service. Quick in and out. The way rentals should be! We'll be back!MICHEAL D.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.VICTORIA H.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Jefferie S.
Customer did not leave a comment.Rob N.
Customer did not leave a comment.byron J.
Customer did not leave a comment.ANDREW M.
Fix the equipment. The trailer I used leaked and got my belongings and boxes all wet while being transported to my new location.Thomas T.
Customer did not leave a comment.LEE A C.
Nothing had a great experienceRyan A.
Please improve your mobile app and website, this is totally sucks and please shutdown your 24/7 operation in cold climates ????Because yesterday it was 4F outside and I have tried almost 30 mins to reserve truck using mobile app then I couldn't do it then later I called customer care where she replied no you need to use safari browser and then she was continually saying I am done do it by your own! And then i followed website when tried to upload fotos, or enter fuel details website was crashing and I need to redo again later I called again to customer care to fix and unlock key box Vehicle keys are not working properly it's to hard to lock and same with back side door. Returning service is also painful with websiteSANDEEP N.
Absolutely amazing! Was extremely nice and helpful in a very long tough situation and even stayed late to help us get hooked up and on the road.Brandon F.
The online check in was the worst process ever. I will NEVER do that again and will likely use other rental agencies the next time I have a needScott R.
Customer did not leave a comment.Jacquelyn M.
Nice guys, easy pick up.Anthony S.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Roger R.