Customer Reviews for My Wireless
(U-Haul Neighborhood Dealer)

41 reviews

2519 Madison Ave   Covington, KY 41014

(859) 446-7470

Location Hours

  • Mon-Tue: 10 am - 7 pm
  • Wed: 12 pm - 7 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 446-7470

2519 Madison Ave
Covington, KY 41014

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 7 pm
  • Wed: 12 pm - 7 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

My trip was delayed over an hour because there was only one person working at this location who was busy helping a customer buy CBD products and THC gummy's! After I finally got helped and we go outside to connect the auto transport we cannot because it is being blocked by a car whose owner is nowhere to be found. The owners of this business did not even think to keep the area in front of the transport clear. He had to get help to physically turn the transport and move another uhaul truck. I cannot believe Uhaul does business with business owners like this.

Tyrone M. 
Rating:
1.0

Dark and in a very bad part of town.

Gerri R. 
Rating:
2.0

Had to wait an hour for worker to come back. He left a “be back soon” sign

Brandon J. 
Rating:
4.0

The lock was difficult to remove from the key locker. Even with the right code, the shackle of the lock would not readily move. I had to push on the shackle which was awkward due to the positioning.

Aaron N. 
Rating:
3.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Great customer service

MASON P. 
Rating:
3.0

Customer did not leave a comment.

WESLEY N. 
Rating:
5.0

Customer did not leave a comment.

MOAZ M. 
Rating:
2.0

The truck was very difficult to start. There is something wrong with the starter as the key would not turn until jiggling it for about 5 minutes. This happened twice and I was unable to turn off the vehicle therefore was unable to get gas. Then you guys charge me a $25 cleaning fee for some unknown reason. I will go elsewhere next time.

John T. 
Rating:
5.0

Great people

Amer S. 
Rating:
1.0

This location's primary line of business is selling crack pipes and bongs -- a business that is not compatible with renting vehicles. The parking lot is slightly inclined so the fuel gauge does not read exact, but nevertheless the attendant wanted to collect a fuel charge even though I put the correct amount of fuel in it. I told him 4 times to get down from the cab and I would go put another gallon in it -- he didn't appear to understand me. He was all transmit and no receive.

KELLY W. 
Rating:
2.0

I used the uhaul van yesterday for an hour and a half. When I turned the van on for my mobile pickup I had to verify the fuel level. I verified it and was on my way. Not even a mile up the road and the fuel gauge dropped significantly making it looked like I had used $14 worth of gas already. When I went back to return the van (mobile because the store was closed during business hours) I was almost charged double what was estimated because of a $25 cleaning fee and the broken fuel gauge. I happened to see the guy that worked there and he did reluctantly solve my problem for me. Nowhere in my estimate did it say I would be charged a cleaning fee and for gas usage. Only for mileage and the van rental. Beware of the extra charges at this location!

leah B. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
2.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

The location is fine and all people helpful thank you so much

KARIM A. 
Rating:
2.0

Customer did not leave a comment.

Maxwell B. 
Rating:
5.0

man very honest and recommended I go put gas in the truck to avoid the $30 re-fueling charge.

JAN S. 
Rating:
4.0

Not make us travel around to 3 different places. The location is fine, U-Haul is the problem.

JESSE W. 
Rating:
5.0

Vehicle was provided on empty ( 30 miles ) The truck blew hot air onto the floor when you opened the windows. I returned with 1/4 gas since that was stated on the form I signed.

Kyle C. 
Rating:
2.0

I reserved the van online and received confirmation that the reservation was complete. Once we arrived at the location to get the van It took over an hour to complete the paperwork and get the van. The clerk's explanation was that it was computer issues. He could hardly speak English and offered no explanation or additional information except when pressed for it.

CHARLOTTE K. 
Rating:
3.0

Customer did not leave a comment.

Quinton C. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN Y. 
Rating:
5.0

Karin made my rental a quick and pleasant experience. I would definitely use this location again.

BEVERLY F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

Suzanne G. 
Rating:
3.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Key drop off

Troy W. 
Rating:
4.0

Customer did not leave a comment.

Keegan F. 
Rating:
4.0

Customer did not leave a comment.

SARAH L. 
Rating:
3.0

Customer did not leave a comment.

Carmen M. 
Rating:
2.0

Picked up early on Sunday and was on a tight schedule. There was broken glass all over the cab. They chose to sit a paper for feet over it instead of cleaning up the glass. My wife called about the glass and the representative got very angry annoyed and aggressive, following up with accusing us of the broken glass. This kind of behavior is why we left northern kentucky in the first place.

Dustin S. 
Rating:
1.0

45 minutes late in opening the store and charged me for insurance without asking if I wanted it. Also a vape shop. I should have known better

MICHAEL M. 
Rating:
2.0

The clerk seem very unsure, and tried to overcharge me. Had had to wait 1 hr before he called the service desk. Also, I returned the truck at 11:30pm the previous night and he did not receive back in until 😃🙁10:45 am, the shop opens at 7am

ERIC F. 
Rating:
3.0

Just time management...

MARCUS H. 
Rating:
5.0

Thanks you

CHARLENE R. 
Rating:
1.0

They charged me for the insurance after I said I didn't want it. When I asked why the final estimate was so high he said it was because of the estimated milage cost. After I got my bill I saw he went ahead and charged me for insurance. When I called and pointed out the mistake, they laughed at me and offered me a CBD lollipop to make it better.

GRACE S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Excellent

RUBY S. 
Rating:
2.0

Employee in question was very friendly but had no understanding that I was returning the truck. I had even set my keys and contract on the counter. He kept asking me questions about how many rooms I had and where in SC I would be returning it to. I finally made him realize that I was returning the truck. And I'm not sure if he knew exactly how to do this. The shop was almost completely empty with only a few boxes on the counter of CBD oils. It was almost as if they were moving out. But after about 30 minutes of trying to understand one another the transaction was completed. But I would not recommend this shop for someone who needs to return a truck in this area.

Robba M. 
No reviews have been submitted for this location.

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