I waited for over an hour at this location to pick up my keys even though I booked an online pick up.Esra O.
Customer Reviews for My Wireless
(U-Haul Neighborhood Dealer)
Covington, KY 41014
Services at this Location:
- Mon-Tue: 10 am - 7 pm
- Wed: 12 pm - 7 pm
- Thur-Fri: 10 am - 7 pm
- Sat: 10 am - 6 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 7/4/2022: 10:00 am - 5:00 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.juanita C.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Brian F.
The location was closed when it was supposed to be open. It is impossible to provide customer service this way. The app also didn't work to try and do a remote check in. I received terrible service when I called your 800 number! And then you had the nerve to try and charge me for an extra day when I turned the truck in two days earlier than it needed to be. I have another move coming up in August and I will not be using U-Haul. I will also be telling everybody who will listen what an extremely terrible experience this was. This includes all of my social media accountsCarrie D.
Customer did not leave a comment.Nicholas R.
The guy running the place was extremely polite and professional. Give him a raise.Timothy C.
The man at Boost Mobile in Covington, KY on 4/9/2022 around 11:30am did not greet us and simply said that we had to move the truck that we had just parked because, "this is Boost Mobile." We also did not realize until we had dropped the keys in the lockbox that we had to take a picture of the mileage. I wish the man had told us that or a sign was posted near the lockbox explaining the checkout process.Earl M.
Customer did not leave a comment.Angel B.
Customer did not leave a comment.Holly K.
Customer did not leave a comment.spencer M.
the location was a Smoke Shop-- Rep had a really hard time with the customer in front of me-- stand on line for 45 minutes. my legs were killing me--no place to sitkevin C.
The brakes were bad,the transmission is slipping Did not have the truck I needed had to get a diffrent size,had to wait hr before I could get the truck .then gas gage was broke ..will not be back to this location. I will continue to use richwood as my priority location when I need another haul...thanksmike W.
I called and asked if they had u haul and they save and the guy walked me through everything from start to finish.Holly K.
Customer did not leave a comment.STEPHANIE D.
The store was a mess and the employee was RUDEkahlilah P.
Easy drop-off. Left key in key box with contract and received confirmation of return that evening via email.WILLIAM E.
App wouldn't let me self check in so attendant offered excellent service to get things straightened out.NICHOLAUS H.
This was the worst experience ever. Had a hard time picking up the truck and turning it in. The man doesn't stay there so you have to wait on him. Never did get my deposit back. This person needs to be shut down. I will never rent from him again.SHARI H.
Contactless pickup/drop off was easy, the truck was in good shape, I'll definitely use them again with my next move.Brandon S.
Customer did not leave a comment.MASON P.
Customer did not leave a comment.LeAnn S.
Customer did not leave a comment.JOHN F.
Great peopleMOHAMMAD J.
Customer did not leave a comment.DONALD A.
They charged we for gas when I had already put gas in it back to the correct level. Not friendly at allSTEVEN H.
Have all the equipment for the move refrigerator two wheeler out side Ã²f that he showed up late said there was 1/4tank of gas I pulled out on the road low fuel light come onSTEPHEN C.
Paid for a dolley for my furniture an never was in vehicle 🙃STRON-JAY N.
Customer did not leave a comment.VICKI H.
Customer did not leave a comment.SELENA M.
Great serviceALI A.
Customer did not leave a comment.JOSHUA W.
First of all I asked for the truck for eight hours as I knew the task I had ahead, I was only allowed to keep it for six as they rented it out starting at four for the next six hours. Also the gas tank was almost empty And the cab was not cleanDaniel W.
My trip was delayed over an hour because there was only one person working at this location who was busy helping a customer buy CBD products and THC gummy's! After I finally got helped and we go outside to connect the auto transport we cannot because it is being blocked by a car whose owner is nowhere to be found. The owners of this business did not even think to keep the area in front of the transport clear. He had to get help to physically turn the transport and move another uhaul truck. I cannot believe Uhaul does business with business owners like this.Tyrone M.
Dark and in a very bad part of town.Gerri R.
Had to wait an hour for worker to come back. He left a â€œbe back soonâ€ signBrandon J.
The lock was difficult to remove from the key locker. Even with the right code, the shackle of the lock would not readily move. I had to push on the shackle which was awkward due to the positioning.Aaron N.
Customer did not leave a comment.michael T.
Great customer serviceMASON P.
Customer did not leave a comment.WESLEY N.
Customer did not leave a comment.MOAZ M.
The truck was very difficult to start. There is something wrong with the starter as the key would not turn until jiggling it for about 5 minutes. This happened twice and I was unable to turn off the vehicle therefore was unable to get gas. Then you guys charge me a $25 cleaning fee for some unknown reason. I will go elsewhere next time.John T.
Great peopleAmer S.
This location's primary line of business is selling crack pipes and bongs -- a business that is not compatible with renting vehicles. The parking lot is slightly inclined so the fuel gauge does not read exact, but nevertheless the attendant wanted to collect a fuel charge even though I put the correct amount of fuel in it. I told him 4 times to get down from the cab and I would go put another gallon in it -- he didn't appear to understand me. He was all transmit and no receive.KELLY W.
I used the uhaul van yesterday for an hour and a half. When I turned the van on for my mobile pickup I had to verify the fuel level. I verified it and was on my way. Not even a mile up the road and the fuel gauge dropped significantly making it looked like I had used $14 worth of gas already. When I went back to return the van (mobile because the store was closed during business hours) I was almost charged double what was estimated because of a $25 cleaning fee and the broken fuel gauge. I happened to see the guy that worked there and he did reluctantly solve my problem for me. Nowhere in my estimate did it say I would be charged a cleaning fee and for gas usage. Only for mileage and the van rental. Beware of the extra charges at this location!leah B.
Customer did not leave a comment.RANDY L.
Customer did not leave a comment.Matthew I.
The location is fine and all people helpful thank you so muchKARIM A.
Customer did not leave a comment.Maxwell B.
man very honest and recommended I go put gas in the truck to avoid the $30 re-fueling charge.JAN S.
Not make us travel around to 3 different places. The location is fine, U-Haul is the problem.JESSE W.
Vehicle was provided on empty ( 30 miles ) The truck blew hot air onto the floor when you opened the windows. I returned with 1/4 gas since that was stated on the form I signed.Kyle C.
I reserved the van online and received confirmation that the reservation was complete. Once we arrived at the location to get the van It took over an hour to complete the paperwork and get the van. The clerk's explanation was that it was computer issues. He could hardly speak English and offered no explanation or additional information except when pressed for it.CHARLOTTE K.
Customer did not leave a comment.Quinton C.
Customer did not leave a comment.KRISTIAN Y.
Karin made my rental a quick and pleasant experience. I would definitely use this location again.BEVERLY F.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.Suzanne G.
Customer did not leave a comment.Thomas J.
Key drop offTroy W.
Customer did not leave a comment.Keegan F.
Customer did not leave a comment.SARAH L.
Customer did not leave a comment.Carmen M.
Picked up early on Sunday and was on a tight schedule. There was broken glass all over the cab. They chose to sit a paper for feet over it instead of cleaning up the glass. My wife called about the glass and the representative got very angry annoyed and aggressive, following up with accusing us of the broken glass. This kind of behavior is why we left northern kentucky in the first place.Dustin S.
45 minutes late in opening the store and charged me for insurance without asking if I wanted it. Also a vape shop. I should have known betterMICHAEL M.
The clerk seem very unsure, and tried to overcharge me. Had had to wait 1 hr before he called the service desk. Also, I returned the truck at 11:30pm the previous night and he did not receive back in until 😃🙁10:45 am, the shop opens at 7amERIC F.
Just time management...MARCUS H.
Thanks youCHARLENE R.
They charged me for the insurance after I said I didn't want it. When I asked why the final estimate was so high he said it was because of the estimated milage cost. After I got my bill I saw he went ahead and charged me for insurance. When I called and pointed out the mistake, they laughed at me and offered me a CBD lollipop to make it better.GRACE S.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.MATTHEW C.
Employee in question was very friendly but had no understanding that I was returning the truck. I had even set my keys and contract on the counter. He kept asking me questions about how many rooms I had and where in SC I would be returning it to. I finally made him realize that I was returning the truck. And I'm not sure if he knew exactly how to do this. The shop was almost completely empty with only a few boxes on the counter of CBD oils. It was almost as if they were moving out. But after about 30 minutes of trying to understand one another the transaction was completed. But I would not recommend this shop for someone who needs to return a truck in this area.Robba M.