Customer Reviews for My Wireless
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent

Rating:

3.0

N/a

Rating:

5.0

Shiela is AWESOME!!!!!....BEST REP I HAVE EVER DEALT WITH

Rating:

1.0

I asked for a small box truck they gave me a van so I had to make multiple trips and they charged me two days for a 24 hour keep

Rating:

5.0

HIRE MORE SHEILAS!!!...SHE IS AWESOME AND HAS EXCELLENT CUSTOMER SERVICE SKILLS. SHE KNOWS THE CUSTOMERS INTEREST AND MAKES SUGGESTIONS. I HOPE THEY HAVE INCENTIVES

Rating:

1.0

This place does not clean their trucks and when I told the man it was not clean he charged me a $50 fee. He also did not give me any kind of print out paper work claiming his printer was down. He did not tell me anything except here is your key and here is your truck. Since I got the insurance I knew I didn’t have to check all the marks on the truck, however the only message I got from Uhaul was to verify the plate number. Nothing or no one said I had to inspect the back of the truck and tell them right then it was dirty. How ever I did let the man know once I returned. I also told him I had to sweep some of the debris out before I loaded my stuff.

Rating:

5.0

He told me I may be in line for a partial refund since I returned the truck a day early and filled it up when I picked up the truck at 3/4 of a tank.

Rating:

1.0

Maybe have enough gas in in the truck, the gas light came on before I even got back to my house which was less than a half a mile from the location. It was also dirty and smelled strange.

Rating:

3.0

Make sure to have the right dolly requested

Rating:

2.0

I paid for 24 miles up front didn’t go but 11 wasn’t refunded the remainder, there was no heat, barely made it to gas station when got it brought it back a quarter tank .Overall it was not a good experience haven’t called due to Christmas hope they make it right .

Rating:

5.0

Mason was a great salesman. Thanks

Rating:

2.0

They charged me more for gas when I put more in than it had in it when I left

Rating:

5.0

Just make sure the truck is full us gas cause mine wasn't when I got it

Rating:

4.0

Ok for short distances. The truck had a lot of dash lights on, but worked for us since we were just moving in town. I wouldnt have wanted to take it on a long road trip.

Rating:

2.0

Ordered supplies were not with rental. Vehicle was filthy and not in good operating condition. Overall experience was very negative. Will not rent again.

Rating:

3.0

Cabin was dirty and smelled like cigarettes.

Rating:

5.0

Same courtesy and helpful

Rating:

2.0

Not a very clean area/truck. Getting access to the keys was difficult and a long process.

Rating:

4.0

Your app sucks. Every time I clicked to return the truck, the app crashed. Then I had to do it on a browser, and every time I uploaded more than 3 photos of the truck, it would refresh the page and force me to go back through all the return steps. It was a pain in the ass and took 30 minutes. I wasn't even sure if the whole thing went through, since when it refreshed the page after uploading some photos, it logged me out. When I logged back in, I couldn't find any evidence that I ever even had the truck to begin with (it didn't appear in the return truck part, nor did it appear in past purchases).

Rating:

1.0

Still waiting on a phone call back about a fuel service charge. The phone number on the receipt "is not taking calls". Never again will rent a UHaul

Rating:

3.0

I just had issues with U-Haul in general. I reserved in advance, but but received a call that told me that my reservation had been given away and I had to drive out of my way to go further out to a location with no on present. I was told that my reservation would be honored but there no dolly available which I had reserved. The lady who called and help me was amazing but the service for gal this time notably worse than previous time. I was refunded the dolly reservation but still had to be charged for my full time and added miles for having to drive out of the way in my personal and U-Haul vehicle.

Rating:

3.0

Improve your app. Took me 40 minutes on the phone with your customer service to get the keys. I would never recommend using this app to rent a truck.

Rating:

2.0

Confusion and miscommunication at this location, maybe guy just started working there so he was new to this so took extra steps to make things work i just wish there was someone who has more experience with uhaul at this location. guy was just new... had to spend almost an hour to get my reservation keys...

Rating:

2.0

Fundamental typo in first submittal so resending -- Uhual was an issue -- at pickup at noon gas tank noted 3/4 and 275 miles to zero. At drop off at noon i needed to show 380 miles to zero to get to 3/4. NOT good. Pick up location was uninformed, did not have the dolly i ordered. Wireless app, whatever it was, did not work at any time. drop off location was kind, just took an hour due to this and than and the uhaul corporate gas issues. will rent again from uhaul but will definitely better check other options...

Rating:

3.0

Dolly that I ordered was not in the truck. I had an early pickup so there was nobody at the location to help. Called for assistance and was instructed to go to another site to pick up the dolly. Had to drive extra miles in the truck to get the dolly, but the people at the second site provided the dolly. Truck was clean and in good working order. The pickup and drop off by phone worked well.

Rating:

4.0

Clean the inside of the truck. The driver and passanger floor was very dirty

Rating:

2.0

Wayyyyyyy to expensive, needs to be a lot cheaper, not worth the price. Don’t recommend!

Rating:

3.0

This location need some improvement. When I picked up the guy was nice. However I waited in line forever! When I dropped off it was a different guy and very unprofessional sat down the whole time and was looking at his phone talking to me. He wasn't that helpful.

Rating:

1.0

In my reservation I selected the 15 dollar safe move. When picking up the truck the rep asked if I wanted the 15 or the 30 dollar safe move coverage. I told him the 15, my estimated receipt said 15 for the safe move. When I got my final receipt I was charged 30. That's ridiculous I want my money back I was made to pay for a service I didn't request.

Rating:

3.0

Scheduled a 15’ van to be picked up on a Saturday at 11. Got there right at 11 and now one was there to give us the keys and I had no code for the keys. Had to wait for an employee to show up subsequently making the movers at my house wait around as well.

Rating:

5.0

I was, satisfied!

Rating:

3.0

Make sure equipment and U-Haul is running better the door on the U-Haul was horrible and drove bad as well.

Rating:

1.0

Charged to much for a rental then took the rest of my money that was owed back to me then charged me for my then retail prices for gas

Rating:

3.0

The steering wheel was not straight it made me nervous to drive it because it was so crooked. The heat did not work at all so I was freezing. The lock box was really hard to open. I would not rent from this location again.

Rating:

1.0

Got to the location at 2 for appointment to pick up the truck. No one was there and waited 35 minutes before getting the truck

Rating:

5.0

The gentleman who helped us both return our other UHaul and rent another one was very helpful and even looked out for us when there was a big fee! He was awesome, the truck was super clean and well cared for. I was nervous because I'm not from that area but he was super welcoming and super helpful. Highly recommend that experience.

Rating:

1.0

Truck that I rented was a 15 ft. When I showed up it was blocked in so I had to call and get them to give me the keys to a new truck. The only others they had at this location were 10 ft. so it took me way longer to move.

Rating:

5.0

Staff was accommodating, friendly, and I will absolutely always come back to this location based on my treatment as a customer!

Rating:

5.0

Get your trucks a tune up sometime

Rating:

5.0

Great customer service great people

Rating:

5.0

Very nice people great service. Thank you

Rating:

1.0

I left my vehicle at what I believed to be the correct amount of fuel for the return. They still refueled it and I was hit with a $65 fee. When I tried calling to see if I could drop the truck off early, the individual spoke almost no English and I got no answers if I could return the truck early

Rating:

5.0

Great customer service.

Rating:

1.0

Where is my refund

Rating:

4.0

Rental drop off was much easier than the frustrations with picking up the truck. I was able to do everything through my phone and it was very simple and quick.

Rating:

1.0

Never- rude and unable to communicate effectively.

Rating:

5.0

Very polite and knowledgeable about my experience made my move a lot easier. Would return for a rental when needed. Would recommend this U Haul location .

Rating:

3.0

Open sign on but no one was there.

Rating:

1.0

My original rental at a different location was not available and I was told by a uhaul representative to go to this location instead. This location was very odd on where to park and where to get the key from the key box. Also the truck was very dirty on the inside and has not been cleaned. Overall, I had a not great experience with this uhaul trip and I was disappointed.

Rating:

4.0

If you charge the person the 1st time and you needed to charge them again don't wait whole week to go by and then charge them that's not fair to the person and you want ppl to come rent from you you don't want a bad review on that

Rating:

1.0

Attendant was 18 minutes late, seemed to have no idea what he was doing, had no record of my reservation, had to finally talk to someone over the phone to redo my reservation. Total wait time was about 45 minutes and I was the only one there. Was late for my pick up!

Rating:

1.0

They charged me $79 for a $20 truck rental that I used for less than 2 hours and couldn’t explain where the charges even came from. I will never go here again

Rating:

5.0

It was amazing

Rating:

1.0

The owner of the U-Haul shop was not available. I had to open up a lock box to get the key to the U-Haul truck. Had issues with the lock box and also had multiple people try to open the lockbox which they had trouble doing also. This caused me to be 45 minutes late. After getting the key to the U-Haul truck, things went well.

Rating:

4.0

The check engine light in my truck was on when I picked it up. I did notify roadside service. I opted to continue using the truck, and the light went off during my use. Otherwise my rental experience was flawless!

Rating:

3.0

Drop off location was closed at 4pm. DROPED key in drop box, stopped by store next day to check to see if they got the return truck order, no body had checked the truck yet.

Rating:

1.0

Could not speak English well at all. I was there first put 2 other customers ahead of me. repeatedly kept asking me if I needed a moving dolly.

Rating:

2.0

The employee at the store spoke very little English and it was hard to communicate. Just took a bit longer than necessary. We got through it though.

Rating:

5.0

I have zero complaints about the service or equipment. Easy & fast.

Rating:

3.0

The check engine light was on. The Uhaul was checked in with keys in the mailbox and was never looked at before being checked out to me. The owner was nice enough, but the truck cab was dirty and I felt a little uncomfortable driving with the check engine light on.

Rating:

1.0

Location is owned by a Smoke Shop, so the weeder owner never opened the door for me to get the keys, stood outside for about 30-40 mins calling the number the owner posted on the door, as the store was supposedly open, OPEN sign outside was on, lights were on, so Im assuming he was in the back stoned or something. NOT a reliable location for Pick.Up at all. called about 30 times, not one answered, and voicemail was full. Eventually the owner of the store next door was able to open store to give me the keys. still awful experience. At one point I had already given up since noone was answering, called an Uber to pick me back up and take me home again, when later store was opened by next door store owner. Had to pay about 7USD cancellation fee from Uber.... someone might expect this to be reimbursed by Uhaul from the experience at least... one might think.

Rating:

1.0

I would not have this location as a approved pick up or drop off. There was no one there, waited over a hour for someone to show up just for one of the workers to call the manager and he walked her through over the phone how to check in. There's a sign on the door to call if the door is locked and no one ever answered it. There was a option to leave the key in the drop box but that would have a fee just because no one was there. A horrible experience after a long moving day.