Customer did not leave a comment.STEPHENEY L.
Customer Reviews for Myers Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John B.
There was no one available to talk with at pickup and the additional material ( dolly and packing blankets) were not provided. These were disputed on my bill but this far they keep trying to bill me the extra $40Caleb N.
no interaction with staff, location was closed. Easy drop off with the app.James B.
Would like more notice of where the truck will be located for pickup. We went to the location where it was reserved and didn't get a call until 15 minutes before time that the truck would be at a different location. The associate and service were great. No trouble with the truck, except that I should have gotten the larger size! ðŸ˜SARAH B.
Equipment was dirty but it worked really well. The location needs cleaning.Russell C.
Customer did not leave a comment.Emma J.
The truck had roaches and a dirty windshield inside.Mary Leigh P.
Appreciate the assistance given in getting the rental completed on short notice.angela A.
Customer did not leave a comment.Joseph H.
I rented a 6' X 12' trailer on Friday, 2/28/20. The owner of this former gas station was in and out of the office causing us to wait around there for an hour to rent a trailer and finally leave with it, and we had a 6 1/2 hr drive - and it was 4:30 PM!John P.
the owner was very nice to have the trailer ready and meeting us on a Saturday during COVIDMark C.
I had excellent service and would highly recommend this location to anyone looking to rent a uhaul truck. I received excellent customer service above and beyond what is expected. I can't say enough about the service received. Thank You, Tabitha BowenTabitha B.
Customer did not leave a comment.Melissa W.
This location is a car repair shop and maybe is not best suited for a uhaul location.montez P.
Customer did not leave a comment.charles P.
This location saved me and was great! I thought that my moving weekend was going to be ruined at first. I reserved a 15 foot truck on July 15, 2019 to pick up in Jackson, MS. I was informed July 18, 2019 that my truck was unavailable in Jackson and I would have to pick it up in Sumrall, MS, which I had never heard of and later found out was two hours out of the way. I called that night and the agent told me she could do nothing and they â€œprobablyâ€ could help me in the morning. I called first thing the next morning and she said she had nothing available in Jackson. She checked again and said that had a 26 ft, which was way to big. She checked again and said she had a 10ft in Canton. Even though it was not the 15ft I originally reserved at this point I had to take what I could get. What is the point of U-Haul taking reservations if they are not going to honor it!! At this point no one at U-Haul had apologized for this mix up at all and I really felt like this was not a priority or issue for anyone I spoke with at U-Haul. They were all border line rude. After this stressful, inconvenient incident I am not sure that I will ever use uHaul again. Like I said, thank God for the nice man in Canton!Jimmy F.
Customer did not leave a comment.adam O.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.CHUCK B.
The location looks shady but overall good experience.Leanthony B.
Customer did not leave a comment.GREGORY C.
Good service very helpfullEDWARD B.
Don't rush the customer if it's not scheduled to be back.Teambera W.
Customer did not leave a comment.clint R.
Customer did not leave a comment.john D.
Customer did not leave a comment.John M.
I was extremely frustrated that my rental was not available at the location that was reserved. I was forced to drive 1.5 hours round trip to pick up the trailer. I had no notice of this change and no efforts were made by the staff or manager to accommodate my schedule due to the unforeseen major delay. That said, Myers Car Care in Canton was excellent and provided great service. It was a pleasure to do business there.Wes H.
Recommend another location. Also this location closed 15 minutes early on my pick up date. However due to awesome tenaciousness of the young lady whom helped me over the phone she was able to contact the owner or manager that allowed me pick up the trailer by myself. I tip my hat to her.
Customer did not leave a comment.Martin A.
Pickup location did not have moving accessories like boxes and dollyEddie B.
Location was closed when equipment was dropped off.paul C.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.CHRIS H.
Owner very helpful. It was raining and I was in a hurry. He came out and held an umbrella so I could get hooked up and leave on time.Max F.
Helpful ma. But the mileage was wrong. He said he fixed it but it wasn't fixed. Now the next guy is charging me more.Enoc R.
Excellent seeviceSHERRIE F.
Customer did not leave a comment.Yvette H.
They gave 20 miles more than I turned it in with. I ALWAYS take photos upon turning in rentals so I knew my correct mileage! That makes me weary of Uhaul and if they try and cheat consumers in the end. I would not be comfortable dealing with that location.kathy T.
Customer did not leave a comment.Gregory C.
Not a company store so no boxes, locks, etc... but staff was friendly and helpful.Paul B.
Customer did not leave a comment.Vivian L.
Customer did not leave a comment.David M.
Customer did not leave a comment.Todd D.
I ordered the dolly and I didn't get the dolly. The guy at the place was rushing me to have the truck backSharron J.
I was picking up the truck for a relative that was traveling in to do a DIY move. Her reservation she made on line provided her a total of 512, however I had to provide payment to pickup the truck with no other options to me the cost jumped to 612 not sure how. Second the interior mats was covered with dried mud and the interior truck had mud we had to clean the truck prior to loading because we knew we would be charged a cleaning fee if we turned it in the way we received it.KEVIN D.
The pickup location was over 45 min from my residenceGreg W.
Great customer service!jonathan D.
Customer did not leave a comment.Tommy H B.
Customer did not leave a comment.CHARLES B.
Nothing everything was great sales man was very nice and helpful thank you for great serviceCHARLES B.
I booked online and called to pay for my one way rental over the phone and spoke to three different people who were unable to do this for me- contacted customer service, who transferred me to reservations, who transferred me to the regional office- the lady I spoke to was very nice, and stated the credit card was on file and I wouldn't need to present it at pick up. Wonderful! So my driver (doesn't have a credit card) goes to pick up the U-Haul and what a shocker--my credit card wasn't saved on file. I book U-Haul's almost every week all over the US and its always been this level of inconsistency! Very frustrating.Brandon T.
Customer did not leave a comment.Edna C.
Customer did not leave a comment.Anne D.
Customer did not leave a comment.Edna P.
Customer did not leave a comment.Lamar D.
Customer did not leave a comment.Max M.
This location was great. The issues I had with this rental started with the location at Beasley Rd in jackson Mississippi. I asked for a 17' for one day reserved it 1 week in advance and when it came time to pick up i was told it had to be back after 16 hours so I had to go to a new location and get it a day later so I could use it for the time I needed. Because of this issue I had to adjust all of my moving plans.Jason R.
U-haul needs to find a better way of giving its customers their contract rather than through email, the contracts do not download, showing "Cannot Generate Preview"..I've attempted the email 3 times and still do not have a copy of my U-haul contract. I have asked that one be sent via US MailJEFF M.
Customer did not leave a comment.Tosha G.
I reserved a 10ft truck at the Ridgeland location. The truck was at the Canton location. It was not 10ft it was 17ft. This cause more expense in gas and additional bracing etc. Not happy at all.Robert D.
Customer did not leave a comment.TABITHA C.
The back of the uhaul was filthy matresses were ruined from the dirt and dust. My family had to sweep and clean just to get the rest of our furniture on the truck.The brakes were horrible we had to drive under 50 miles per hour to get to location. Every year I move because of my job, never again will I rent from UhaulLekisha B.
The blankets were not folded. Also, when allowing reservations to be made, you all should include extra mileage for traveling to and from the location for pick-up/drop off. This location was 40 miles from where I was moving from. My allotted mileage did not include transporting the truck from the pick-up location to the apartment, resulting in extra fees, because I was not assigned a convenient location. Also, there should be a link between your vendors and your reservation system, so that when I choose a location, I am notified whether or not they have the equipment available to suit my needs. If they don't then I should be able to select a location that does, not be assigned one that is an hour away.Andria B.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.william D.
Had everything I needed.JARED J.
I called the U haul twice to confirm a 20 foot truck, because I ordered a 15 foot, due to their instructions. When I arrived, I was told they only had the 15 foot truck. He was not concerned with my issues and answered I don't know with many questions. I had to leave my kitchen and chairs, recliner, shelves, and bathroom vanity behind because I was told I would have to drive at least 100 miles to obtain a 20 foot truck.Carolyn H.
I had to drive an hour out my way to pick up the truck & you only gave me mileage. This added 2 hours to my trip, more gas out my pocket, and it was an inconvenience. I feel like your company doesnt care about their customers. I was a disabled woman traveling with children. Very disappointedAnedra C.
Customer did not leave a comment.HOUSTON D.
First of all... we were sent an email with a location near the airport at birtches and boots. When we got there, they told us that the car is not available at that location and when I called customer service, they told me that the closest location is 45 minutes away. Customers service was very rude and inconsiderate. I had to call again to tell them I was going to file an official complaint for her to actually tell me that there is another location 30 minutes away in Canton. After 2 hours of this unorganized mess caused by the company, the boss of the lady at the store of birtches and boots was generous enough to give us a ride to canton and the add an additional 80 miles on our uhaul. It did take away 2 to 3 hours of our busy schedule and actually caused us to spend way more time and money one something that would have been fixed if they had not given us this false information.Yung S L.
Customer did not leave a comment.Mikkel P.
big Improvement U-Haul big Improvement...Richard L.
Make sure nobody have to drive that far to get to the location, Because we had to drive about 70 miles to get this truck,and put off our move until the next dayVivian P.
The 17' truck was in really bad shape. Front end needs work. Driving was very hard. The truck needed an alignment. The air conditioner didn't work. After I drove off in the truck, I thought the air would cool off, it didn't. I called the guy, he said, very rudely "role the windows down". He also said I could bring the truck back. I really didn't have time to run around trying to find another truck. UHaul customer service sent me to Canton to this place. I will never use UHaul again. Very bad experience. I've used UHaul before and was very satisfied.Angela K.
Tight space and a little difficult to get in and out of it.Mohamed Z.
Customer did not leave a comment.JR J.
Customer did not leave a comment.TIMOTHY L.
Customer did not leave a comment.Curtis S.
Trailor and service at the station was fine ! Freindiy ! My comment is the trailor I rented had low tire front left' I had it fixed also, marking lights did not work? Break and turn signel lights did work!THOMAS G.
Customer did not leave a comment.SUSAN P.
quickly unhooked my automobile to allow me to drive it off the transport, assessed both units in good shape, got me on my way in great time. good place to deal with.KENNETH F.
Customer did not leave a comment.Sammie R.
Customer did not leave a comment.Sarah W.
Customer did not leave a comment.ROBERT T.
Needs more spaceROBERT E.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.EUGENE R.
Renting the truck was very simple and easy. Truck was well kept and clean. Had no problems picking truck up. Reservations were exactly what I reserved. Well do again.Bernita S.
Customer did not leave a comment.ASHLEY J.
We actually wanted to pick up the rental at Tate's Furniture which the orginal order was placed.KEEFE T.
Customer did not leave a comment.JOE A.
Customer did not leave a comment.LUDILLIAR W.
Was in and out quickly. Friendly guy.Randall K.
I was suppose to pick up a trailer at Tate's Furniture at 9:00 o'clock am. I got there at 9 and nobody was there. I waited for 10 to 15 minutes and nobody ever showed up. I called U-haul and they sent me to Myer's Car Care in Canton MS. Myer's was great. Since Tate's Furniture didn't open up on time. I was about an hour late getting to my destination. I would not recommend Tate's Furniture in Canton MS to anyone. I think U-Haul should give me a discount for the inconvenience that I had.David M.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.JERRY G.
Customer did not leave a comment.JOHNNY W.