Customer did not leave a comment.Jerrica C.
Customer Reviews for Mystik Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vicki N.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.Kevin V.
Customer did not leave a comment.Kimblyn B.
Excellent. I underestimated the time needed and they were able to accommodate my changeGary G.
Clean the car. They even had tics there in the car. And stop trying to rip off the customers. I drove 23 miles and put 3 gals of gas. But she asked me to fill up more. What kinda vehicle comsumming more than 3 gals for 23miles. I guess this is how u haul takes care of their customers. I got the reciept and proof . Put them in social media and the reviews for other future customers, not to b ripped off by u haul like this again.Byung K.
When customers are traveling one way they should be able to drive a newer model truck. That truck was horrible!tabitha C.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Angel P.
Customer did not leave a comment.Astolfo U.
When we returned the U-Haul we also purchased gas and candy. We see now that they have charged us excess of what the receipt and for our food purchases. When we called to ask for explanation there is no answer. We are in the process of disputing these charges now with our card company.Kyong P.
Customer did not leave a comment.simmigon F.
Good experience.Kerry S.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Carolyn W.
The dolly I ordered was not in the truckMichael A.
Customer did not leave a comment.Dakota L.
They were very polite and helpful if you need improvement in one of your stores it would not be this waysusan M.
Customer did not leave a comment.Gian M.
I had a 9:00 AM pick up scheduled. they changed my pick up location to a store that did not open until 11:00 AM. Totally unacceptable because I had a crew to load the truck with me that I was paying by the hour. They sent me to another location about 5 miles away to pick up a truck. The ticket they gave me had "NOT CUSTOMER READY" at the bottom. The truck was not clean inside and had 3/4 tank of gas in it. We got the move done, but I had to pay my helpers about 1 1/2 hours extra in pay. I think I should have gotten a discount on the rental since the pick up was such a mess. The drop off was quick and painless so kudos to them.Ray H.
I loved the long hours and weekends and the fact that they an availability when the other locations did not. The clerk was very professionalMichelle S.
The woman that works behind the counter is rude and also would not take my id made me go get my drivers license instead of using my valid id then proceeded to tell me i had to wait for her to take a picture of the tag on my car never have had such a unpleasant encounter i think she represented your company poorly. I have been a customer for years and have never had a problem just using my id.william H.
Customer did not leave a comment.Francis F.
Customer did not leave a comment.Christoher F.
easy and convenientEDWARD C.
The attendant was incredibly rude. She was argumentative and abrasive. Upon Turing in the truck, she told me that I would need to pay a cleaning fee since there were footprints in the back of the truck. Keep in mind, I did not rent ANY EQUIPMENT, so the box was empty and bare. I then asked about the Covid procedures if clean up as she told me that's none of my business. Terrible, terrible, terrible!Michael W.
I will never refer this location to anyone at all. First of when i pickup the truck from this specific location the truck was hell dirty from back and inside, infact the lady seen it and she just throw the back trash but front was so bad stinky and drink spilled. But i needed the truck no choice. When i returned it there was other lady and she was telling me that truck is dirty God damn she was really rude i told her that i got this truck with same condition and your lady works in the morning she knows. Uhaul please dont spoil your name with these kind of dealers.Feroz T.
Staff was very friendly, kind, and helpful!Eric D.
That's the gas station, the U-Haul truck parking behind, and the gas station only one employee, wasting time.Soong A.
Customer did not leave a comment.Seung P.
Fast check out - very efficient process. Recommend!Wei L.
Very nice lady really good experienceVladimir R.
Customer did not leave a comment.Angela M.
Customer did not leave a comment.Gregory L.
yall are the fucking worst companay ever...I bet yall asses aint still over charging bitch!!!Sharmell B.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.stephanie D.
The gas tank had a hole allowing gas to pour out. Could have been a very dangerous situation. Engine light on. After waiting a long time, roadside assistance dept. did guide us how to comment about this with U-haul. Would not recommend the pick up location! I wonder who maintains the U-haul vehicles???Brenda A.
Customer did not leave a comment.Ruelita M.
My order was not correct. The customer service was awful. I checked in online but had to go through the whole order process in person. I was late for my appointment because my order was not ready for my 9 am pickupMacey S.
Quick and great customer servicetarran A.
The cab was not wiped clean.Nukak N.
Customer did not leave a comment.Hochimin R.
JUST DO THE EXCELLENT JOBS THAT YOU ARE DOING. THE LADY WHO DID MY RESERVISION AND THE LADY WHO TOOK MY PAYMENT WAS OUTSTANDING, THEY ARE SO NICE AND TOOK A GREAT CARE OF ME, I RECOMMEND EVERYBODY TO GO THIS PLACE.hassan A.
Staff was not very helpful. I've rented many trailers so knew what I had to do, but may not recommend this location for new and inexperienced folks. Items of note - did not perform lights check or chains check, did not help hitch up (just told me to go and grab it - luckily I can move the Tow Dolly!) Otherwise nice folks who were just busy with the convenience store at the time.CHARLES G.
Customer did not leave a comment.JIMMIE C.
I was charged multiple times and have not received a refund or response to attempts at contacting the location. I also was dissatisfied with the value of services. I would have gone with another rental company who included an amount if not an unlimited number of miles for an in-town single day rental.Brandon E.
My reservation was for a mobile pick up at 2:30, but when I arrived, there was no one in the building and the mobile pick up was not enabled, stating that I needed to wait until the location opened. There was nothing to indicate that they were closed or unavailable, and they wouldn't answer the phone. It took almost 20 minutes for someone to finally answer and then I had to go inside to complete the reservation.heather B.
Customer did not leave a comment.John R.
Friendly & Quick Service. Truck bed had minor debris only in the mothers attic, but overall not bad.Michael Z.
Customer did not leave a comment.HYEONG L.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.jimmie C.
I had started to rent from Lowe's across the street but that was a complete waste of time. As a last ditch effort, I decided to rent from Uhaul's neighborhood location which was located across the street. The check in process was relatively simple once you complete mobile check in. The store clerk was pleasant and accommodating when she needed to update the amount of gas that was actually in the van from what she noted on the paperwork. The clerk who assisted upon returning the vehicle was just as pleasant and efficient. I would rent from this location again.Hilda D.
Customer did not leave a comment.charles P.
Very friendly .Aaron G.
The representatives there are impossible to deal with. Their apathetic approach to business is repulsive. The truck photos did not indicate all the damages on the truck when I picked up, it was dirty inside/oily (hard to capture on photos) and overall in poor shape. I have dealt with this location in the past for a drop off and they charged us for equipment we didn't even have that they had lost. I would recommend pulling this site from your authorized locations immediately.Herman B.
I was told to return uhaul to a location they recommended. Upon arrival I was told by U-Haul representative for uhaul at location,that she could not accept uhaul she didn't have room. Which was not true the lot was almost empty. Then after that tedious process I was told gas had to be exactly amount on return. When trying to add the correct amount the representative at location told me it would be $31 out my deposit. I then ask could I use my credit card at pump to add rest of gas. She told me no that I can have the $31 taken out deposit and couldn't use my debit card at pump to add more gas to uhaul. I told her I didn't want $31 taken out of deposit because it may not take $31 to get correct amount in. She then proceeded to tell me uhaul charging me the $31 after typing on her computer screen.I then took $15 out my pocket and paid to pump the rest of gas. Which was all that was needed to put gas back at correct amount. I can only imagine how many people have been done that way and paid. I hope that experience is not a representation of all Uhaul Companies y'all may have.Cassandra J.
Truck was not at location. Text sent morning of pick-up failed to inform of switch in location. Primary location took time to find new location. Cost me increased mileage and time. Cab of truck was dirty.Donald B.
Customer did not leave a comment.Joy C.
1/4 tank of gas, only one vehicle to choose fromJonathan F.
Male from location came over and told us where to park truck correctly. Began removing the blankets from the truck. Didn't mention his name or if he worked for the location. Was a little confusing but he already took one stack and left. Waited because I did not know if I could leave the truck. Later found out he works there and was doing a great job streamlining his position. The clerk at the counter was great and took care of the check in efficiently and quickly helped me get back to unpacking. Very clean and accessible truck location.Corey T.
Customer did not leave a comment.Araminta T.
Customer did not leave a comment.Dedrick W.
Horrible customer service!Anthony S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Charlotte O.
Customer did not leave a comment.Dion G.
Customer did not leave a comment.Shay S.
The ladies who worked at the counter were very pleasant. It was nice to be at a gas station because all the snacks/drinks we wanted and gas to fill up on the u-haul and personal cars were right there.I will definitely be back!jennifer Y.
Store was a little dingy, but was easy to return, and the employee was nice and helpful.Sharon C.
Good overall service.Terry B.
Excellent servicehermelindo L.
simple fast and quickEdward C.
I love the new Ford van that was made available to me. I rented it to get moved locally. This location was very efficient and very helpful with clear communication. I would recommend to anyone in the areaKathryn W.
Customer did not leave a comment.Ashley B.
Excellent Service.. Keep it up,Farzana S.
Customer did not leave a comment.ROBERT P.
They don't explain the conditions of the rent 19.99 and then charge me 62Maria A.
Very friendly owners!Melissa H.
Please clean cup holders and door (debris and dried drink residue on surface of inside door panel).Evangeline R.
The alignment was very off and the light in the back of the truck didn't work. I had to use my phone light while moving.amanda B.
Customer did not leave a comment.William P.
Customer did not leave a comment.oleksandr N.
Customer did not leave a comment.Franchi C.
The young lady that assisted us was very quick and pleasant. No problems. She was very courteous.Jim H.
Customer did not leave a comment.Sean A A.
Customer did not leave a comment.Janelle M.
Customer did not leave a comment.Oanh N.
I received a bill saying I owed almost $90.00! I didn't owe anything and paid in full when I returned the truck and filled up the tank. I am not paying a dime on that bogus balance and will NEVER do business with UHAUL again!!!!Curtis C.
Customer did not leave a comment.Mark H.
Unorganized and slow. Took over 30 minutes to pick up a reserved truckAlfred L.
Uhaul is a joke. I reserved a truck for a local move in Norcross, Ga and they sent my reservation to Woodstock, Ga which is 30 miles away from the originally requested location. Just because they did not have the size of truck I needed. I would never know this if I don't have to call them to cancel my reservation. They transferred me to Woodstock, and in order to change the location on the reservation, they had to transfer me again. But at this time my call ended up in Seattle, WA. Than they tried to transfer me back to GA, but they put me on hold for at least 15 min after I was on the phone with them for about 30 min already. Than I try to modify my reservation online to a location that was relatively close to me. Everything went fine online, but because of this disorganized company, I called the newly booked location that they have the size that I reserved. Sure enough they had a smaller truck under my name that I never reserved. I called Norcross location again to book the size I need, but they did not have it available because they carry only one of that size of truck. They sent me to a location that was only 5 miles away from my location instead of 30, but they did not have the appliance dolly I reserved with my truck rental. The lady in the store advised me to go to the close by Uhaul location to rent the dolly only. So I went. The guy had the equipment but had no flying clue how to rent that out by itself. I spent about 20 minutes waiting for the guy to figure it out. It never happened. I just gave up. On top of the moving stress, Uhaul made my move even more stressful. Next time I will go with a different truck rental company for sure!!!Hajnalka H.
Like this location, very convinent.William B.
Assist more with the equipment. We had to go out in the rain and connect our own equipment with no assistance and no one even came outside to even look at the equipment.Niquetta H.
The lady who helped me dropping it off seemed to be the owner of the gas station. And because she was doing two things at a time, the service wasn't that great. Nothing particularly wrong.Sin K.
Good customer serviceDandy P.
Customer did not leave a comment.Peter G.