Customer did not leave a comment.SANDRA W.
Customer Reviews for Nabali Auto Sales
(U-Haul Neighborhood Dealer)
Ashtabula, OH 44004
(Near the Intersection of West Ave and Route 20)
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 11 am - 4 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kristi S.
Everything was great with the location. Uhaul on the other hand made it a nightmare first online they were charging me from Saturday to monday. But I only needed it Saturday. I had to call to fix it. Then when we went to pick up the truck they found nothing for me. No registration or anything. Which threw my blood pressure thru the roof. Luckily there was a truck available and the location fixed everything and we had a truck.Clayton P.
The pick off drop off was ok but uhaul customer service and communication was HORIBBLE!! Original drop off place put me on hold and never came back. Reason why I had to come back to Ashtabula!! Paid more and was inconvenience!!! A ton of improvement is needed there. Ends up costing customer more $$$Mark S.
Pull your equipment from this location. Nabali Auto Sales is a very poor representation of U-Haul. Look at all the negative google reviews for U-Haul rental experiences from this location. Multiple people complaining about overcharging and padding the bill. I am also one of the unfortunate ones that mistakenly rented from him. Worse experience I ever had with U-Haul. Nabali Auto Sales truly gives U-Haul a bad name.Allan M.
Well firstly there is not a clear spot to park when you return a U-Haul to this location. The employee that helped me, which I can only assume was the owner, was rude and was questioning me about where I picked it up from. When we were trying to park where he told us to, his directions while guiding didn't make sense. He also told us to leave the keys inside the vehicle, which means the vehicle when we left was unlocked and the owner left the premises before we had even completed the return. Most horrible location ever!Scottie M.
Customer did not leave a comment.Merissa K.
Customer did not leave a comment.Mark H.
I was happy with my experience! The staff were friendly and helpful, and it was super easy to pick up/drop off my U-Haul!Nicholas C.
We had great service! Thank you so much!!!Christopher C.
I was thoroughly impressed by this location. The man at Nabali's was extremely helpful! I will be using this location again in the future for my moving needs. Thanks Nabali's!!!!Seth J.
Nothing everything was greatSharon H.
Customer did not leave a comment.Reginald J.
Customer did not leave a comment.Kevin Z.
This was not my first choice to rent from. I have rented from here before and although it went smoothly The gentleman seemed to be a bit arrogant. Just my take on himCharles T R.
Although the young girl who works there is lovely, I believe her name is Laina sp? The owner is a horribly disrespectful man. I will never set foot in that establishment again.LAURA L.
Customer did not leave a comment.Carol K.
Customer did not leave a comment.John H.
Customer did not leave a comment.SYANNE P.
Customer did not leave a comment.Melanie F.
Trailer had one new tire and the other one was bald and looked like it was ready to blow out.Never noticed the bad tire until arriving at destination or I would never had taken the trailer.Obviously maintenance isn't very important part of your business.kevin L.
I was told that the truck would be available at 0800. there was nobody at the location. I called the 800 number and they finally got somebody to open up the business but I was an hour late from my schedule. The rental and return from the same zip code directed me to drop the truck off at a different location. MAKE sure you check the mileage charges for the I was verbally told the there was no cost for mileage if returned to the same location then charged for all miles over 30.Kevin C.
Customer did not leave a comment.Michele I.
This person was rude he told us to shut up he smoked in the office. He told us because of corona virus he could not have more than one person in the office but the prior date he had three in the office he did not wear a mask. He also tried to sell a service to our helper that was only there because he was helping us not to be sold anything. This person has no customer service skills. I would never go business with him again. I have used uhual always always a good experience until now. They worst experience ever.Thomas M.
Customer did not leave a comment.Jeremiah K.
Customer did not leave a comment.stephen B.
Customer did not leave a comment.Carey C.
Customer did not leave a comment.Alan P.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Jeffrey M.
Very friendly, easy to work with, and professional.Charles J.
Customer did not leave a comment.Amber F.
Don't renew your contract with this company. Take your trucks and logos off his property and don't give him anymore of your business ever.Bobbie Jae R.
Very tiny parking made maneuvering the uhaul difficult.Alvin L.
Told the facility opened at 9. Actually opened at 10. Owner was receptive, but non-apologetic. Did not have all the equipment requested.Randy R.
Customer did not leave a comment.Manfred H.
We dropped off late at night, there was no one there that we dealt with personally. We just dropped off and left.Wendy W.
Customer did not leave a comment.sue B.
Close this location down. They should not be operating under the Uhaul name. I have rented many Uhauls before and never had a bad experience like this. I have always been asked before if I would like to purchase the extra insurance for the Uhaul. This location failed to ask me, instead they automatically added it to my bill. When I called for a refund, they were rude and unhelpful. This location gives the Uhaul company a TERRIBLE name. It is dirty and unprofessional.Jessica W.
The truck is aupppaes to be sweaped our after every use. When we picked it up it had macaroni noodles all over the floor. We almost ran out of gas because the gas gauge was broke, there was a huge crack in the windshield. Also, we didn't even pick up the truck at the designation location. I have used uhaul before and never have I ever been so disappointed in my life this time. The truck was $900.00 and it was a mess from pick up to drop off.Marisa T.
Customer did not leave a comment.sandra I.
I rented uhaul on 9/29/18 at 13:53 and returned it at 12:36 on 9/30/18. I didnt even have it 24 hours and I was charged for 2 day rental period. I use uhaul often, I will not recommend anyone rent from uhaul. The owner said it's not him uhaul charges this way. I called uhaul customer service and was placed on hold for 30 min. I have never had this happen before I will take my business elsewhere.TRACY D.
Requested equipment was not with the truck. When we figured it out, they were closed and couldn't get what we needed. Also had to go elsewhere for boxes and bags that would have been at the location we wanted to go to.Sandra R.
They did not have the dolly that I ordered, only a furniture mover, which was no help. The Truck's windows were actually muddy when I ran the wipers across them. The truck on the outside was filthy and I barely wanted to touch it to adjust the mirrors. I did not understand why it took so long to get my truck when I checked in online to avoid the process. I was the only customer there and it took at least 20 minutes for the girl to process everything. She never looked over the truck with me or anything, just handed me the key and pointed at the truck. To say the least, I was disappointed in the service at this location.Melissa J.
Not very much space to move large trucks aroundjennifer A.
Customer did not leave a comment.jennifer H.
Credit card was charged $91 for a total bill that was $54. Got charged 10 more dollars for equipment we didn't even rent. Credit card was charged before we even returned vehicleEdward J.
Customer did not leave a comment.Jefferey B.
Customer did not leave a comment.Rebecca P.
Not open when agreed, did not have supplies promised.JAMES M.
The absolute worst customer service I have ever seen. Got in my face yelling and over charged us. Never again will I rent a U-haul from this place.Heather M.
I felt Nabali Auto Sales was dishonest, and I will be leaving a similar review on Google. I was originally quoted $19.99 for the rental, plus about $20 for mileage. When I arrived, Nabali informed me that extra insurance was "required". I asked three times, as there was a language barrier, but each time the gentleman assured me insurance was "required". Next, the gentleman informed me it would be cheaper for me to take a one way trip and drop the Uhaul off in Geneva. I explained that I had done the calculation and that his preferred method was not cheaper. He went through a cost breakdown. I assured the gentleman that I understood what he was saying, but thought the single way trip would be cheaper (it would have been--I took a picture of my mileage upon arriving at my house). Again, while the language barrier may have contributed to the issue, it is not appropriate for a vendor to change a requested service based on cost considerations unless the vendor is indeed correct. All said and done, a $40-$50 rental turned into a $105.68 rental. This is not an honest way to do business.Andrew B.
The truck was ready and documents were ready to sign. People were friendly we were able to leave with the truck within minutes without any problems.Paul R.
Customer did not leave a comment.michael M.
Do not change an order the day before.Matthew B.
Customer did not leave a comment.William L.
Customer did not leave a comment.Glen W.
Some kind of mix up we had to bring truck back a day early and had to pay for the day anywayPaul B.
Customer did not leave a comment.Martin R.
This location has a bad additude and speaks poor English. Hard to understand.DEVIN B.
Customer did not leave a comment.michael N.
The printer did not print a clear print out so it was difficult to read the contract. I would suggest fixing the printer.Douglas W.
i had to take the trailer off my hitch and move it where they wanted it. with no help. I am 74 years old with a bad back.FRED M.
Owner was smoking in the office and took a long time to process the order. I was ready to walk out due to the smoke.DAVID K.
This location is very hard to get in as there is not room to vaneur a truck.MARJORIE M.
Pull the franchise from this location. Didnt even know i was coming with a reservation. The truck was blocked with used cars in a lot that hadnt been snow plowed in weeks. The computer wouldnt work to check reservation. Did not, and would not do a walk around. The gas gauge read just over quarter tank, was supposed to be half full. The front suspension was making a loud banging noise that to them was normal. WE cleaned the snow off the vehicle. It took close to an hour and a half, yes 1.5 hours just to pick up the truck from arival to driving it off the lot. This place sells used cell phones, and used cars, so the service or lack of ,was probably par for this place. I hardly doubt that im the only person to complain about them. When i return this summer to move the rest of my belongings, ill NOT deal with them again.WALDEN H.
Rental reservation was called in at 1:15 PM and I advised them I was unable to get there until 2:15 PM since I had to drive 20 plus miles. However, my contract read that I needed to return by 1:15 PM the next day. I had to rush to meet the 23 hour deadline and almost had to pay for an extra day.michael K.
Customer did not leave a comment.Kathryn R.
Picked up a trailed that had two bad tires. This should have never happened. The owner should have inspected the trailer before giving it to me. I had to take it to a gas station to get replacement tires. Safety should be the number one concern.WHITE S.
Customer did not leave a comment.Ashley F.
very small place the building with the address on it looked vacant turned out it was next door in the cell phone building.rosemary S.
Customer did not leave a comment.ANGELLA B.
I had asked for a truck from Conneaut, Ohio and when I got my confirmation, I had to go to Ashtabula, Ohio and it took me 45 minutes each way. This was 1 1/2 hours of unnecessary travel time for a 4 hour rental. I was also not pleased with being charged 99 cents a mile on top of the rental especially since so much of it was simply to pick up and drop off the truck. It would have cost me less than half this amount with a different rental hauling place.athur P.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.David B.
I requested a small Uhaul ($19.95) at .79 cents a mile. Reservation was confirmed. I went to pick it up...and it wasn't there. I was sent to pick it up at a location further away. The business owner was argumentative. I took the truck, brought it back in a couple hours and was overcharged for another truck and all the owner would say was "Take it up with Uhaul.") And yes I am going to do that! What a hassle the whole ordeal with Uhaul can be.CHERYL V.
Customer did not leave a comment.NATE B.
Customer did not leave a comment.Stacy D.
Customer did not leave a comment.Gerald A.
I would never reccomend this location EVER. The man was very rude, his store was dirty, and he just took the keys and walked away. If I get billed later for him not doing his job, I will be very mad.Pene O.
Update website info, try not smoking in the office, the cigarette smoke was horrible, requested equipment wasn't available and we weren't told until we got there to pick up the truck which put us in a bind and customer service really wasn't that great at allCHONI S.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.DANNY M.
The guy was very hard to understand.KIMBERLY Z.
Que el servicio sea cortes y bueno, no pesimo y con prisa porq tenian q salirJACQUELINE R.
Customer did not leave a comment.ALEX S.
Customer did not leave a comment.HOWARD J.
This location was tremendously helpful in providing a total and efficient return of the trailer.DALE B.
Customer did not leave a comment.PAT M.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.ANDREA H.
Older gentleman was yelling at the employee in a foreign language right in front of me while the employee was helping check the truck out. This was very rude and unprofessional. I will not go back to that location.Howard N.
Customer did not leave a comment.Timothy B.
Great place and berry good serviceLIGGANS M.
Customer did not leave a comment.Lindsey W.
When the truck was picked up we used a credit card for the resurvation. On the phone at time of order we were told we would not be charged until time of drop off. This was not the case, the credit card was charged for the full amount at time of pick up and never told to card holder until other problems arose. We only drove the truck around 20 miles when it broke down. We then waited on side of interstate for around 30 minutes to get a call back from the road side assistance dept. They had us drive the truck to a safe location and then call back at that time we then sat for about 1 hour and 45 minutes till technitian arrived. The truck was not able to be driven so was towed to my moving destination. Due to all the wait time and towing time the assistance I had lined up for this move was unavailable when we reached the destination. This was a long move for my family and we had to try and unload the truck late in evening. The truck breaking down put us in the mind of not using U-Haul again. We are being reimbursed for the gas we put in the vehicle and the dolly that was not used but i do not feel we should have been charged at all for this situation. I am a hard working person and I do not usually ask for anything for free but strongly feel that the situation could have been avoided with proper truck maintenance. In the future we ill not be looking to U-Haul for our moving needs.john N.
Very poor cusomer service. I will not use uhaul ever again!Jason B.
Customer did not leave a comment.TRACY D.
The website states that this location is open until 8pm on Sundays. This is definitely not the case. My truck was supposed to be dropped off by 4:52 pm EST on Sunday. I arrived at the location at approximately 2:30pm and there was noone at the location. Now since noone was there I am being charged an extra $40 for an extra day. I am very upset about this and will definitely be contacting customer support about the matter.TODD G.