Customer Reviews for Nancys Flower & Gift Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

No comment

Rating:

5.0

Nothing!! The gentleman at Nancy’s was wonderful and provided great customer service.

Rating:

3.0

Leo was very professional and nice. The only 2 complaints I have are, #1 the Cargo Van was dirty on the outside but clean on the inside, I think if a customer is picking up a truck/van, it should be washed. #2nd complaint, which I know Leo himself have no control over, is the homeless encampment on Vermont & his corner is so bad and the smell was horrible! Over all I was satisfied with the service.

Rating:

3.0

Charge base fee instead of by the mile

Rating:

3.0

The facility opened late, making me late.

Rating:

1.0

Very confusing with communtication, right mirror kept turning while I was driving which is a safety hazard. Also when I went to return my car they weren't open on time they opened an hour after their usual opening time.

Rating:

3.0

The staff was great! The equipment wasn't the doors locks where jammed, had holes I don't know how to explain unable to use a key there. Had I locked both doors I would have been livid!!! This wasn't explained. I wasn't able to contact anyone via phone no matter which phone number I used livid again. I'll use a u haul location next time not a partner u haul

Rating:

3.0

I did a cash deposit and they still overcharge my he'll overcharge my credit card and calls my account to be overdraft and charged late fees and they didn't even accommodate me or credit my card back

Rating:

5.0

Quick, easy and polite!!!

Rating:

5.0

Great customer service, answered all my questions, great truck!

Rating:

4.0

Customer Service could be better.... The 2nd person in the store was not able to receive the truck back once the rental was complete. I had to wait 45 mins - 1 hour for the representative to return. I had put more gas back in the truck than used and he refused to give credit towards the rental fees and he did not take into consideration the wait time to return the vehicle.

Rating:

4.0

I feel lydiana excellent job the truck was clean the back was clean everything went well and I will recommend that was my second time referring people

Rating:

5.0

Good service

Rating:

2.0

Truck didn’t have a ramp attached. Rental wasn’t cleaned and ready to go.

Rating:

5.0

I ordered a appliance dolly but when I showed up they only had a utility dolly to move a frig and stove. The guy was nice

Rating:

5.0

Great customer Service. Leo has excellent customer service skills. Will use his location again.

Rating:

5.0

Great and friendly customer service

Rating:

1.0

They never open at the time of my appointment

Rating:

1.0

The holding feature. Should be able to use the holding fee for final payment.

Rating:

2.0

Me dieron un precio total que no era, me dieron millas exactas de la casa ala que me hiba a mover y del lugar donde lo hiba a recoger son casi dos millas a la casa entonses no me ajustan. Que mal servicio me dijeron las me quedaron mal a la hora de entrega me lo dieron 30 min tarde y nomas porque lo ocupaba sino lo hiba a cancelar ya pero que antiprofecionales espero respuesta

Rating:

5.0

I wasn’t a fan of u-hual until this location showed a lot of Love.The shop helper was knowledgeable, understanding and was prepared. I personally appreciated his help and they will get more of my business In the near future. Thank You

Rating:

5.0

great customer service

Rating:

3.0

There were a lot of issues with sending the verification code to my email. i had to call customer service and after 10 minutes, I was given an entirely new log-in. The mobile app is suppose to streamline this process and make everything much easier, but it ended up being more of a hassle.

Rating:

4.0

none

Rating:

2.0

I reserved u-haul van for 11 am when u arrive for pickup at 11 they were not prepared had to wait for them to turn on computer and connect credit card machine it seemed like he was taking forever the etexterior of the vehicle extremely dirty could not see out the window when I returned the van he was very anal about the gas mark it was on 3/4 of a tank when I got it and 3/4 of a tank when I returned it he insist that the gas level was low he said he was charging my card an additional $8.99 I had to leave and go to the gas station and put $2 in the tank when I returned he said now it was on the 3/4 gas is $4 a gallon so it was already on the 3/4 mark $2 didn't make a difference in gas he was trying to get over on me with gas

Rating:

5.0

He was really nice and he helped me out really quickly

Rating:

1.0

The trucks were there but the only person there was a woman who knew nothing about it. Unfortunately she spoke only Spanish and we spoke only English. We call the basic U haul number but the person on the phone also spoke only English so we could not get a key for the Truck. Finally the woman who really worked just for the Flower shop got someone on the phone who could set up a new reservation for the truck and he told her where to find the key. We did get the truck but it took almost an hour extra. I will have to rent another truck on Saturday and I hope to find a place with an office and an English speaking person.

Rating:

4.0

Everything was excellent. Friendly customer service but besides the customer service I was given a truck with a messed up headlight and didn’t realize until I had to drive at night. Also, I rented blankets and there were supposed to be 10 but I was only given 6 and didn’t realize until later. The issues were not a big deal but in the future it would be nice to do a full inspection with your clients just to give that much of a better service. Nonetheless, thank you Uhaul I will be a future client.

Rating:

5.0

Nothing everything is okay

Rating:

1.0

The clerk who was working at the flower shop was very unprofessional and patronizing. We had to wait for about 45 minutes the prior day for our Uhaul to arrive. His explanation on why we had to wait was "it's not my fault." OK fair enough, no big deal. The next day, our gas was off not even by a 10th of a percentage, and he charged us an additional 9.50 for the 10th of a percentage of gas??? OK, I understand that, but when I was voicing my frustrations to my buddy, I said "damn 10 bucks for a judgment call on whether or not the meter was where it's supposed to be. and the guy behind the counter goes "it's actually 9 dollars and 50 cents." I'm a manager of hospitality and if I overheard this guy trying to correct a customer over 50 cents, I would have sent his ass home on the spot. Next time I'm going to go out of my way to go to an official Uhaul location because you don't have the proper people representing your company when you're doing the pickups through the application.

Rating:

1.0

U-haul and Sara at the LA scheduling location made a huge mistake on my original order. I originally ordered blankets, 1 furniture & 1 appliance dolly. Those were not at the pickup location. The pickup location said they also never leave anything in the truck as it could be stolen because of the crime in that area. Huge inconvenience!! I then had proactively call u-haul and ask Sara to find a u-haul location to pickup the dollies needed. Luckily they had them available. I then had to re-rent them and charge my credit card to get the equipment. This wasted about 2-3 hours of time. Very disappointed and dissatisfied with the coordination. Sara promised me a $50 reimbursement on my card. Will never recommend u-haul or use your services again!!!

Rating:

2.0

English speaking employees that can converse back and fourth

Rating:

5.0

Everything was fine. The customer service was good and friendly. The truck was clean and easy to use. Overall I had a good experience.

Rating:

5.0

Really liked the owner, he was friendly and efficient