Customer Reviews for N&B Auto Care Inc
(U-Haul Neighborhood Dealer)

334 reviews

1389 Atlantic Ave Sec 2   Bedford Stuyvesant, NY 11216

(718) 638-7161

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(718) 638-7161

1389 Atlantic Ave Sec 2
Bedford Stuyvesant, NY 11216

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

stephanie L. 
Rating:
1.0

Train your rent's properly on how to use your app.

Kyra B. 
Rating:
5.0

The employees went above and beyond to make sure I not only met my reservation, though I was all set up and ready to go quickly, on-time, and with grace. They all deserve a raise.

Anthony R. 
Rating:
2.0

The best thing about this location is the manger, Leslie! Three times within the last month I've rented from this location and 2 out of those 3 I've had an issue with my rental and/or rental location that Leslie kindly and patiently solved. The customer service she provided was/is absolutely golden. I wish that she was apart of a better UHaul location. I will not be renting from them again.

Warner M. 
Rating:
4.0

The UHaul corporate site messed up the mobile delivery so I was not able to pick up. The UHaul contact at the pick up was off that day and had to call in to help me get access to my U-Haul. She and the team at N&B were great, but she should not have had to work on her day off.

Jacob S. 
Rating:
5.0

Leslie generously helped me get a cargo van for the same day at a price I could afford for a difficult move after my husband died! Thank you!

David K. 
Rating:
5.0

Suzette was very helpful, the rental price was also a fair price for the time and mileage used. The only thing I would say is that they need to update their number listed because it is not accurate. Overall one of my best experiences using Uhaul

Tania R. 
Rating:
5.0

Customer did not leave a comment.

RAHKIAH E. 
Rating:
5.0

Nothing to improve Leslie was so super helpful. Truly the best person ever. Helped me and my family 2 days in a row. She deserves a raise! She walked me through everything made my moving experience 1000 times better. For as long as she's there i'll always use Uhaul!

Jenabou K. 
Rating:
3.0

Car park location was slightly off. Truck was on east side not west

Thomas S. 
Rating:
1.0

The location was not open for our reservation time. The check-in process with inefficient. If you are not working on a holiday, please make that clear to customers. The van gas gauge was malfunctioning so we wasted money on trying to fill the tank to the previous capacity. I used this location for convenience but will never come here again.

Weslan E. 
Rating:
4.0

I NOTICE A FAST FLICKERING WHEN USING A TURN SIGNAL. AT FIRST I PAID IT NO MIND . BUT LATER I FOUND THAT THE FAST FLICKERING OF A TURN SIGNAL MEANS THERE A LIGHT THAT IS OUT. I NEVER NOTICIFYIED THAT LOCATION.

GREGORY R. 
Rating:
3.0

Customer did not leave a comment.

Gary J. 
Rating:
1.0

Deal with someone face to face

Irene P. 
Rating:
5.0

Everything was great!!

Natalia Z. 
Rating:
5.0

The truck had some serious transmission problems. It reeded uncontrollably when going down hill.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Arlyce V. 
Rating:
5.0

Customer did not leave a comment.

Rayon B. 
Rating:
5.0

Best U-Haul experience. Leslie was our rep. and she made this transaction very easy. She went above and beyond... I'll definitely rent from this location in the future.

ANDRES V. 
Rating:
1.0

I made a reservation for one place they left and didn't prepare my order so I had to call U haul to find another location this location was self service so nothing I paid for and was charged for was available very disappointed my 1st and last time

Ashley C. 
Rating:
5.0

The lady who checked me I. Was an absolute pleasure to deal with. Very professional.

JOSELUIS S. 
Rating:
3.0

When return the vehicle you have to clock the vehicle out by login-ing and use your location to verify you are at the drip location with the vehicle. However I'd your phone isn't compatible, the you are still PAYING FOR A VEHICLE while the polite lady is helping taking pictures of the miles and inspecting the vehicle. Only the the clock is stopped and you are not presently paying for the vehicle you are not using, which can take up to 30minutes.

RUSSELL G. 
Rating:
3.0

Customer did not leave a comment.

Perry P. 
Rating:
2.0

It was extremely cold that day the lockbox was frozen therefore we had a very hard time retrieving the key on top of that the vehicle was parked the block and I have always been this cold weather I was satisfied.

Milagros D. 
Rating:
4.0

I didn't grab the name of the woman who helped me with the uhaul rental, but she was very nice and helpful. Not a bad experience using this uhaul location, it was very easy to extend my rental period as well. Thanks uhaul for making my move easier.

Gavin Lee F. 
Rating:
1.0

After driving 30 mins, the car stop shifting gears. I had to wait 2 hrs for roadside assistance to fix the issue.

Treisha D. 
Rating:
1.0

I was incorrectly charged for 2.5 days vs 4 hours, despite returning the truck on time, and according to instructions.

ADRIANE M. 
Rating:
5.0

Leslie was super helpful and kind.

michelle F. 
Rating:
5.0

My experience was seamless. Many thanks to Norman and Leslie, in particular, for their help!

TYLERMICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

The uhaul website and self login was malfunctioning the whole time. The location was good

QUINN D. 
Rating:
3.0

Customer did not leave a comment.

JANETDELAREESE F. 
Rating:
2.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

I had a terrible experience they had no availability for a pickup truck or cargo van so I had to take a box truck then charged me for more fuel bc it's a bigger truck and the gas showing was off and they charged me miles that I didn't use and also tried to charge me just to return the truck really had bad experience

Menachem S. 
Rating:
5.0

Customer did not leave a comment.

Abdulla A. 
Rating:
4.0

Customer did not leave a comment.

ROSEANNEM I. 
Rating:
1.0

Truck was not where the app said it was. Location doesn't feel that safe at night, being on the side of a busy road without much lighting and with rental vehicles located several blocks away.

Micah H. 
Rating:
1.0

Customer did not leave a comment.

SHELLDUNDAMIAN P. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAM A. 
Rating:
5.0

Very friendly, helpful guidance. Equipment worked well and was in excellent condition. Highly recommend, and plan to go back.

Mariah L. 
Rating:
1.0

The inside of the location is a safety hazard the cargo van Mirror was taped on just ghetto

Bryanna J. 
Rating:
2.0

Customer did not leave a comment.

Devon P. 
Rating:
1.0

Customer did not leave a comment.

Jake C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
1.0

Customer did not leave a comment.

LAURENNICOLE K. 
Rating:
5.0

Leslie was exceptional! She took good care of us at a location that was a little difficult to access! She made the whole return smooth and easy on me.

Helene C. 
Rating:
3.0

Very good quick service. Vehicle was easy to find. Great customer service

BRANDONMICHAEL B. 
Rating:
5.0

Leslie was amazing! She was so helpful and accommodating, I'd love to be able to work with her again next time I use your service.

Sam C. 
Rating:
1.0

We could not access the van.

Cherie T. 
Rating:
2.0

Customer did not leave a comment.

RENYMIGUEL S. 
Rating:
5.0

Beautiful service

Michael S. 
Rating:
1.0

This truck was in terrible condition. The worst problem was the windshield wipers didn't work. The arms moved but the wipers did not clear water. They should have been replaced a long time ago. Also, the transmission seemed bad bc the RPMs would go very high when my foot was not on the gas, and shifted down to a low gear after taking my foot off the gas several times. Not as bad, but also not great, was they gave me the truck with only 1/4 tank of gas, which made it very hard for me to return it with the same amount of gas. I turned it back in with a half of a tank and was not compensated for the approx $30 of gas i paid for but did not use. The pickup location also did not give me the dolly i reserved and had less than half of the blankets i reserved. It was by far my worst U-Haul experience. Driving in the rain with bad windshield wipers when all of your possessions are in the back of the truck is extremely stressful and scary. I will be contacting U-Haul customer service about this experience.

Brian F. 
Rating:
5.0

Leslie was so friendly and helpful! Would recommend this place because of her alone.

SARAH B. 
Rating:
1.0

There was no one who works for U-haul at this location. The staff there couldn't give me a key even though I had a reservation and checked in on my phone. I ended up waiting nearly an hour to get a key from the staff when they finally called someone from Uhaul for me.

Carlos P. 
Rating:
1.0

Hi, On September 10th, I rented a U-haul cargo van and had issues locating and unlocking the vehicle, which caused me to miss my scheduled appointment for which why I was using the U-haul. The reservation said I could use the mobile website to unlock the van, but when I got to the location (on-time), the van was not at the location, as it said it would be. While looking for the vehicle, the reservation updated and switched to a new van. Once we found the vehicle, the mobile website wasn't able to unlock the van, like it said it would. We then had to go to the U-Haul office down the street to get the keys. A frustrating experience, which took way longer than we expected. Thanks,

JOSHUA L. 
Rating:
5.0

When I got to the office, I was greeted by Suzette. I found her very helpful, poised, and kind. She really made the uhaul experience for me and relieved the stressful situation. Thank you suzette! -Sarah

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

DANIELELIJAH BON K. 
Rating:
5.0

The agent at the desk helped me because my app wouldn't load my location. She was very patient with helping me check out. Will definitely use N &B auto again.... Brooklyn ny

THERESALATOYA L. 
Rating:
2.0

We had to drive around the area several times in order to find the spot to drop off the truck. It could've been avoided if UHAUL allowed us to see information about the drop-off site before arriving.

nalini S. 
Rating:
1.0

The person in charge of reservations never showed up for work. I talked to someone on a phone to confirm my reservation. Was handed a key for a truck “parked somewhere” on a street. It was several blocks away and I couldn't find it. Had to go back and ask them to find it for me. Took one hour just to get out the door with my keys and I was only the second person in line. I will never go here again. Avoid!

Sarah T. 
Rating:
2.0

The person at the desk was very rude, she wouldn't even deign to turn and look in my direction. She mumbled the whole time. She would not speak in complete sentences of offer up any helpful information. I paid for 10 blankets, but she just told me "we don't have any". I saw that there were two on the desk so I asked if I could take those as I'd rather have 2 than none. On the drop-off, there was no where to park, so we double parked where the truck was when we picked up. We were told to drive around the block and park in a spot on a side road he pointed to. By the time we got through traffic the spot had been taken. We parked as close to that car as possible, which was adjacent to a hydrant. then we were shouted at that that wasn't legal, but we had not other option nor were given any other directions. When I returned to the office to complete drop off, the woman was folding blankets. I placed the blankets I had on the desk as which point she angrily muttered "I'll just fold blankets all day shall I?" - which quite frankly that's her job!! Then I asked her how to complete drop off and she told me to do "self checkout". Confused, I left the office and looked on my phone for an email or some other link to do that. Finding nothing, I asked another employee what to do, and he directed me back to the office. At that moment, the woman was exiting, so I again asked her what I'm supposed to do, and she just scowled at me and just stared at me for a few moments clearly totally unwilling to help. At this point I just handed her the keys and walked away in disgust. These people are some of the most unprofessional people I've had to deal with. I will never go here again, nor ever recommend this service to anybody else. It was disgusting and those people should be stripped of their franchise rights.

BRIANCHRISTOPHER G. 
Rating:
2.0

Customer did not leave a comment.

Christina S. 
Rating:
1.0

Make sure you have the type of vehicles that were reserved in lot and also make sure your customer service reps do not lie to the customers and say no cars are available when i am staring at a stack of keys to other types of vehicles…

DEREK P. 
Rating:
3.0

Give more information on where we can drop off trucks.

Ian L. 
Rating:
4.0

Cute cat working here

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

BESSYM M. 
Rating:
3.0

Customer did not leave a comment.

ELLIS H. 
Rating:
3.0

Customer did not leave a comment.

Nitzan T. 
Rating:
3.0

Original vehicle was locked. When I came back and retrieved a new vehicle, there was a "Check Engine" light on. I was concerned to drive it in intense heat for fear it would overheat. When another vehicle was located, it had a padlock on the lift gate that took time to remove. Altogether, I spent close to an hour waiting to leave and ended up having to pay $100 out of pocket for the storage facility where I was due at 6pm to stay open for me. I was told I would receive some kind of credit adjustment.

Ronen G. 
Rating:
3.0

I Rented hand truck which was no longer available when I arrived. I was told to pick-up at another location; due to moving schedule I was unable to travel to a second location and had to moved my items without the assistance of a hand truck.

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Payam A. 
Rating:
5.0

Leslie was extremely helpful. Excellent customer service. She went above and beyond! 5 stars!!!!!

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

Graham M. 
Rating:
5.0

Lady in front desk was very helpful and sis a great job

DARREN G. 
Rating:
5.0

Customer did not leave a comment.

BRIANV D. 
Rating:
3.0

Truck was dirty and smelled bad.

Garrison H. 
Rating:
5.0

The Uhaul rep Ms Leslie was really nice and accommodating! Unlike other locations I've been too, she was helpful and kind. Equipment was clean and fully functional.

Samir A. 
Rating:
5.0

Leslie was fantastic to work with, very kind and helpful!

Allison C. 
Rating:
4.0

Customer did not leave a comment.

Isabel C. 
Rating:
3.0

Leslie who handled my reservation for this location was honestly one of the best customer service people I've ever had the pleasure of working with. She personally ensured that I was able to pick up my equipment in a timely manner. I had an issue with verifying my identification and she made sure it got taken care of. She alone made the experience worth it. Thank you so, so much, Leslie!

ALYZA E. 
Rating:
3.0

Customer did not leave a comment.

Rafael F. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
2.0

Please work on the rental process through the web app. This location doesn't really have a counter and the web app makes it look like you should be able to handle the rental without assistance but after several rentals that is simply not true, and the misleading DIY red herring costs time and causes frustration.

RANDALLJAMES S. 
Rating:
1.0

I returned the truck the same day and followed your arcane procedure for informing you of same. The truck was ticketed overnight. You did not acknowledge return of truck until the next day. This is completely unprofessional and dishonest.

ROBERTA S. 
Rating:
5.0

Customer did not leave a comment.

HEATHERIPHROISYN S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Chelsey A. 
Rating:
2.0

This is an auto body shop in Brooklyn. NO PARKING. Was told to park the truck in a legal spot on the street. Had to drive around the block for 45 minutes to find a place to park.

Nicholas P. 
Rating:
1.0

i've rented a lot of u hauls before but this experience has been absolutely awful. 1 the van had wet paint spilled in the cargo area that was not cleaned up or even dry by the time i picked up the van. it sprayed on my clothes and roommates clothes and splattered on my table 2 leslie was great but the employees at the center made me walk about .25miles to retrieve the car by myself and did not give me complete or safe instructions on how or where to park the van. i ended up parking it 4 blocks away and literally had to run back because my friends were waiting for me. this location gets an absolute zero.

DERRICKGA MINK C. 
Rating:
4.0

Customer did not leave a comment.

LAURIEJEANINE C. 
Rating:
3.0

tell them they cannot be over an hour afte reservation time. and to use the website not the Uhaul App.

anna V. 
Rating:
3.0

The vehicle was not parked in the area I was told, but it was close enough that I eventually found it. The lock on the key compartment was rusted shut or something, so it took 15 minutes and the help of a very kind and patient auto shop employee to get it open. Once I got it, the vehicle ran very smoothly.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

Emanuele D. 
Rating:
3.0

When I arrived at this location to check-in and get my UHaul, I was handed someone's cellphone and had to shout my personal information to someone on speakerphone (presumably whoever actually runs the uhaul services there). It was incredibly difficult to hear what the person on the phone was saying as we were standing outside on Atlantic Ave (and they were the one providing me with the important information regarding check-in, insurance, and return!). I was handed the key and wasn't given any information on where to find my truck (it's all street parking) and had to parallel park it myself on busy Atlantic Ave upon return, which was challenging to say the least. I spent ~15 minutes waiting on someone to come to the counter when I came to return the key at the end of my time. If you're in this neighborhood and need a uhaul, I would recommend a different location.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Farazuddin M. 
Rating:
3.0

Customer did not leave a comment.

Tenzin D. 
Rating:
3.0

Located within an automotive body shop which is very busy. However the counter guy I worked with was very good and helpful. Coming from long Island to help my son move this location is conveniently near the Nostrand Ave LIRR station.

Peter B. 
Rating:
4.0

I had good customer service the only downside is you have to look for parking when you return the truck

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

ANDREARCHIBALD F. 
No reviews have been submitted for this location.

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