The mobile pickup app was buggy and harder to use than expected. I ordered a hand truck, but it wasn't in the truck at pickup. The location was difficult to reach via phone the next day.
Mark S
Washington Transmissions Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prospect Heights, NY 11238
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThis was hands-down the worst experience I’ve ever had with U-Haul, and U-Haul should strongly consider whether this provider is able to manage its business. This provider does not have designated UHaul parking for usage and is occupying side streets to accommodate. They do not adequately track where their vehicles are parked, neither by pictures nor by written notes. The staff is absolutely incompetent at best and maliciously negligent at worst. I would rather schlep my belongings in the middle of this nor’easter than to go through the awful experience that this location afforded me.
Edwin RYou need to figure out parking. You can't have customers driving around for hours looking for parking. It's not sustainable. The gas I was charged for was used driving around for hours trying to find parking calling customer service in tears that there was no parking.
YASMIN LEverything good
ARGENIS GManeger is nice to deal wit
Shem G